Bestinvest Avis 

Gareth was very thorough and helpful with the advice he gave. I was able to come to a decision about my investments.

Very useful and informative session with Harry. Clear perspective on my questions and helpful input on options. I was able to then take time to decide what was right for my next investment decisions.
It may well be me but I do find that it could be easier to evaluate fund options on the site. Breakdown by sector / geography could be simpler to review.

Had a helpful coaching call from Bestinvest. Thanks is due to Alicia.

I found my coaching session with Harry to be very useful, he was very personable & helpful & put me right on a few things as well as giving me ideas on what to do next.
On the downside, which is nothing to do with Harry or my coaching session. I think the general admin work since my session has been very poor. I sold various funds a week ago with a view to transferring the proceeds to my ISA fund & I am still waiting for this part of the process to be completed, I now have to transfer to the ISA fund then buy new unit trusts.
At this rate it will be another week at least, unacceptable! & it's not the first time but it WILL be the last

The staff member I spoke to was very helpful and solved the minor problem I was having with my accoun

Thanks for your help and patience. Much appreciated

Help explain how to make the required investment

James Connor was patient, respectful, listened and communicated clearly.

A few times over the last 6 months, the system has gone down (or at least it hasn't recognized my details). Hard to get hold of a customer agent and they are slow to put up any standard warnings on their website ahout system issues. Currently on hold for 30 mins and counting. Not good enough service in this day and age.

After my coaching session with Lydia Ellis I am so much more confident in how my pension works and how to switch to different plans.
Lydia totally understood all my concerns and lack of knowledge in certain areas and explained everything to me.

Not great
Holds your money
Forever processing funds
Good for options they offers just not when it comes to the money you’ve made.
They won’t to hold on to it as long as possible

Will be leaving

We were very pleased with the information we received. Our needs were not straightforward, but Harry helped us understand our options and answered all our questions. Thank you

My situation was understood and the practical advice given enabled me to make decisions.

Had a coaching session with Harry, Needed to go into a passive investment portfolio every thing was explained and suggestions made. On contact with the help desk they again where very helpful.BG

I've had my SIPP on the Bestinvest platform for many years. It's quite intuitive to use and there are plenty of fund options.
More recently I had a coaching session which was helpful. Josh explained the options for moving my stocks and shares ISA and my SIPP into ready-made portfolios as I want to reduce my fees and avoid the need to manage my SIPP investment choices.

Very helpful and speedy reply from Taylor which helped clarify the course of action I needed to take. Bestinvest is a very suppotive company.

Great to chat through and get some sound advice

I've been investing with Bestinvest for over a year now and I've found it a really great experience, the site and app are simple to navigate, you can curate your portfolio however you like, fees are among the lowest on the market and there are no nasty hidden charges (HL, please take note!)

I had a "coaching call" with Alijca last week to discuss something that had been causing me a great deal of finanxiety (I literally just made that word up, lol) and I couldn't have asked for more...she was very knowledgable and full of great advice but presented things in a practical way that really made the problem seem far more manageable. Most importantly, I felt listened to, and it was genuinely lovely to have a chat without the constant feeling that you're being sold something. Alicja sent a follow-up email which summarised the things we'd discussed, along with the options she had suggested and some further reading/research. I was deeply impressed and very grateful that BI offer this as a free service -- I think there are a lot of people who struggle with money issues because we've just never had any education on the subject, and feel embarrassed speaking to others about it. So this gets a big thumbs up from me!

Harry Persad was able to answer my questions satisfactorily and provided good advice and follow up action steps.

Great advice, good understanding of my situation and questions and some sensible answers which were very helpful.