Bibby Financial Services Avis 

Mark has been tremendous in helping us get settled in and swiftly approved for invoice factoring. Everything mark and his team have done has been conducted professionally and have always been available on the phone at every given opportunity. Mark and his team have been an absolute pleasure to deal with and are a credit to your company.

After almost 7 years as a client my account with Bibby was suddenly terminated citing a few trivial reasons.

Due to a lack of working captial the business stopped trading for 3 months.
I suddenly got a call from my client manager informing that my agreement will be terminated. Despite my assurance that i intent to restart with a some funding from my sister that was just not good enough. I regret using Bibby for so long. I now offer my customers a early payment discount which seems to be working

Easy transition, always reply and on the end of the phone. Great customer service. Would recommend.

The team at Bibby Financial Services made securing a confidential invoice finance facility simple and stress-free. The team was efficient, knowledgeable, and flexible, truly understanding our needs. Special thanks to Jeremy (Jez) Knowles and Harriot Hancock for their support and professionalism throughout. Highly recommended.

Worked alongside Alicia for the last 12 months. Always positive and keen to help. Very efficient in making things happen!

I am very pleased and lucky working with Nayan and Caroline. Always helpful and answers my questions in simple and easy way. We are working with challenging client and Nayan is always on the top of all challenges. After a year working with Bibby services i am glad i chosen this company.

Working with Gurshan Mistry at Bibby Financial has been nothing short of exceptional. Her unwavering commitment to managing our account debt has brought a level of efficiency and reliability that has truly transformed our financial processes.

Gursharn’s organisation is second to none — every detail is meticulously handled, and nothing ever falls through the cracks.

What truly sets Gursharn apart is her outstanding communication. Whether it’s providing timely updates, working on concerns, or proactively identifying solutions, she ensures that we are always "in the loop" and confident in the process.

Her knowledge of our business and understanding of each of our clients’ unique needs have made a measurable impact. Gurshan approaches every interaction with precision, enabling her to make decisions that are not only strategic but also empathetic.

We are incredibly fortunate to working with Bibby and have Gursharn supporting us, and we look forward to continuing this successful partnership.

Bibby financial really supported my business with cash flow and helped me grow my business.

Special mention to my Relationship management team who have made facility simple for me (Maria, Kristy & Emma)

Especially when banks are getting more automated and generic Bibby have made it a pleasure to work with and made the service really personable

Being Introduced to Bibby Business Finance has been my best banking experience in over 24 years of running my own business.
From the first telephone call 6 months ago and subsequent meetings they have listened understood and worked with us to help maintain and grow our business. They are responsive and the systems are first class and easy to use. Staff are always available and forward thinking, Michael is very much on the ball and very helpful.
They are always open to new ideas and if they unable help they will point you in the right direction. We all enjoy working with Bibby and look forward to the future with them, Thank you

I have been really impressed with the team at Bibby. My first contact was with Mike Stevens who was outstanding throughout. He was very experienced and knowledgeable about invoice finance. He exceeded all expectations and did what he said he would at every step. Since onboarding it has been a pleasure to deal with Ian, Alana, Jane and Jordan. All of whom have been super helpful and gone above and beyond to help me. I can see this service and this team transforming my business over months to come. I just wish we did this sooner. Thank you.

Worst experience ever, when in court Bibby were told nothing they have shows we were personally liable for just under 4K it was adjourned and they were told they need to look at the evidence they submitted as there is nothing signed for personal liability. We waited and waited but never another court date. They even submitted paperwork with what is my signature which was clearly not. Then I. April letter comes in from Wilson and Roe with a high court order, why has Bibby on informed us of the court hearing as I would have attended due to I never signed anything making me personally liable and I had also left the company. My solicitor looked at everything and made it clear I’m not liable in his words we will have our day in court. But Bibby didn’t allow that and did not send me the summons. I paid the high court order as I don’t need bailiffs on my door. Since then I’ve been trying to get confirmation that this has been paid but both sides refuse to send a receipt of payment made. Bibby I want my money back I was nothing to do with the company court already said you don’t have anything placing liability with me

From initial contact right through the whole onboarding process and once live, the team go the extra mile to assist you in any way they can. Always available with a genuine desire to help the business achieve its goals.

Very Efficient Team. Thorough in everything - Very good experience.

Customer Service Second To None!

I was currently on holiday and I was unable to remember my log in details. I need to urgently log on an make substantial updates.
My Relationship Executive went above and beyond to assist me, putting in hours of work when I was stuck. I am pleased to say, even contacted my currency exchange company to send them the money directly.
Brilliant !!!

Absolutely terrible company worse than loan sharks tie up your money and will not release it ,happy to send your company to financial ruin and self regulated never use this company, start off OK but the deeper you get the worse they are

Easy process from Start to finish
Portal is super easy to use
Everyone I've dealt with have been extremely helpful - special mention to Kristy, Maria, Joanne and Liam

Pleased with the services, responsive and keen to help.

Very pleased with the services.

I don’t usually write reviews, but I had such a great experience that I had to share. From start to finish, everything was smooth, easy, and honestly way better than I expected.

Everyone was super friendly and helpful, specially Maria and Kristy also the whole onboarding team! and it really felt like they cared about my business. You don’t always get that kind of attention these days, so it definitely stood out.

Most of the time once I signed up to a contract the level of service has always dropped and with Bibby I have been for over a year now and I think the service is even better. I would definitely recommend Bibby to any business!!

I worked with Bibby Financial Services for invoice factoring to help manage cash flow for around eight months. While the facility itself worked, I was left feeling disappointed by how things were handled when I tried to exit the agreement.

Despite being told there was only a 28-day notice period and no long-term contract, Bibby tried to apply a significant termination fee of over £3,000. This felt completely unfair, especially after I had already paid over £6,900 in fees. On top of the standard factoring charges, there were additional costs like refactoring charges, minimum service fees, VAT, and same-day payment fees. The same-day fee is applied by default whenever withdrawing funds, making it an easy mistake to miss, and no refund was given when I raised this.

In total, I put through around £90,000 of invoices, and I ended up paying over 11% of that in fees — far higher than the 3.8% I was told to expect.

It took a lot of back and forth to get this sorted, which added stress I could have done without. In the end, they agreed to waive the termination fee, but overall, the process left me feeling frustrated, and I’m not sure I’d recommend them based on my experience.