Very impressed with the service. Went Saturday & Michael Austen helped us choose a new van, took for a test drive then talked through any questions we had. Picked van up today (Monday) unfortunately,... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Tasmin really made the experience of securing my next vehicle so easy......a very warm welcome & extremely efficient, professional handling of the whole process. I would thoroughly recommend Big Van... Voir plus
L'entreprise a répondu
Simon was great. He was helpful & knowledgeable & the whole process (we purchased a van) was pretty straightforward & easy. We're collecting our van as we speak 😀 They also have a great selection of... Voir plus
L'entreprise a répondu
Thank you so much, my husband loves his brand new motocross bike, was so easy to deal with Torie, always very helpful with our questions and accommodating the pick up time on a Sunday for my too excit... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de poids lourds
- Concessionnaire automobile
- Vendeur de voitures d'occasion
- Agence de location de fourgonnettes
Écrit par l'entreprise
Big Van World is Britain's No. 1 van supermarket. We've got a fantastic range of used vans for sale from our dealership in Swindon to meet a range of business and personal needs.
Coordonnées de contact
Chelworth Manor, SN6 6HE, Wiltshire, Royaume-Uni
- 01793751866
- info@bigvanworld.co.uk
- www.bigvanworld.co.uk
4,4
Excellent
253 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service
Great choice of vans at a competitive price.
Will was very easy to get on with and made the whole experience enjoyable.
25 juin 2024
Avis spontané
Réponse de Big Van World
Thank you so much for your feedback! We're delighted to hear that Will made the experience enjoyable for you. We take pride in offering a great selection of vans at competitive prices, and we're glad you found exactly what you needed. If you ever need anything else, pop in or drop us a call.
Réponse de Big Van World
Thanks so much for your feedback! We're happy to hear that Mike was helpful. If you need anything else, feel free to get in touch—we're always here to help!
how the hell would pay them high…
how the hell would pay them high prices the reviews dont look good either
12 juin 2024
Avis spontané
Will was very helpful and made…
Will was very helpful and made purchasing my van extremely easy. Kept his word on things and will definitely come back for future purchases
31 mai 2024
Avis spontané
Réponse de Big Van World
Thank you so much for your review! We're thrilled to hear that Will made the process smooth and easy for you. Keeping our word is something we take seriously, and we're delighted to know you'll be returning for future purchases. We look forward to welcoming you back when you're ready!
Buying a van made easy.
Michael was great at seeing me through buying a van. Was easy and the van I wanted wasn’t here we found an alternative. Great customer service
28 mai 2024
Avis spontané
Réponse de Big Van World
Thank you for sharing your experience! We're so glad to hear that Michael made the process easy and helped you find the perfect van, even when the original one wasn’t available. Providing great customer service is what we strive for, and we’re happy you had a positive experience. Enjoy your new van!
Part exchanged our Transit Custom for a…
Part exchanged our Transit Custom for a Transit Connect. Tasmin was our sales person and was great from start to finish. She gave us a great price on the exchange and fixed some minor bits on the Connect. Would highly recommend them for van purchases.
25 mai 2024
Avis spontané
Réponse de Big Van World
Thank you so much for your kind words! We're thrilled to hear you had a great experience with Tasmin and that you're happy with your Transit Connect. She works hard to ensure everything goes smoothly, and we're glad she could help with the exchange and those little fixes. We truly appreciate your recommendation and look forward to helping you again in the future!
My experience was made nice and easy…
My experience was made nice and easy with William who showed me the van and everything about the van. All details were made clear and anything that needed doing (small chip in windscreen) was sorted before pick up and purchase. It was an easy and pleasant experience.
18 mai 2024
Avis spontané
Réponse de Big Van World
Thank you for sharing your experience! We're so glad to hear that William made everything smooth and easy for you. It's great to know that he was able to go over all the details and take care of that windscreen chip before pickup. We're happy you had a pleasant experience, and we hope to assist you again in the future!
Excellent experience dealing with…
Excellent experience dealing with William, made buying my truck super easy. Top man wouldn’t hesitate to come to big van world again for my next vehicle 👍
16 mai 2024
Avis spontané
Réponse de Big Van World
Thanks so much for the great feedback! We're thrilled to hear that William made the truck-buying process easy for you. We're glad everything went smoothly and look forward to seeing you again when you're ready for to change. Thanks for choosing Big Van World! 👍
Terrible!
Terrible!
Bought a van in March, wipers motors failed and had to be changed, I had to change them on my own expense even I have paid for the warranty.
The van has an oil leak and more than 10 scratches and bumps all over the body.
I’ve contacted the dealership to deal with the warranty refund because the warranty wouldn’t pay my claim. The after sales team promised they will take care of it, passed almost a month since then and I got no answer, I’ve tried to call them and there is no answer on the other end, no answer to my emails, nothing.
I will take legal action against them and the warranty company, but I wanted to share this here so you will avoid them !
15 mai 2024
Avis spontané
My experience with Big Van World was…
My experience with Big Van World was nothing short of exceptional. From the moment I approached them to borrow a van, their service was top-notch. The team at Big Van World is incredibly friendly, making the entire process a breeze. What truly impressed me was their online presence – they were always available online, ready to assist with any queries or concerns. Overall, I highly recommend Big Van World for their professionalism, efficiency, and outstanding customer service!!!
12 mai 2024
Avis spontané
Réponse de Big Van World
Wow, thank you for the fantastic review! We're delighted to hear that your experience with Big Van World was exceptional from start to finish. Our team works hard to ensure a smooth and friendly process, and we're so glad that our online presence made things even easier for you. Your recommendation means a lot to us, thanks for choosing Big Van World!
Tasmin was fantastic.Very quick…
Tasmin was fantastic.Very quick service.Amazing! Thank you
11 mai 2024
Avis spontané
Réponse de Big Van World
Thank you for your fantastic review! We're thrilled to hear that Tasmin provided quick and amazing service. At Big Van World, we pride ourselves on delivering exceptional customer experiences, and it’s wonderful to know that Tasmin met your expectations. We appreciate your feedback and look forward to assisting you again!
Great customer Service - Tasmin
Great perseverance and customer service from Tasmin. Test drove the car I wanted to buy but it had a few issues. Tasmin made sure that the car was repaired, serviced and MOT'ed and was 100% before we were told to come and collect it. Could not have asked for a better service. My wife was overjoyed when she finally received her car - Thank you Tasmin - a credit to your company.
30 avril 2024
Avis spontané
Réponse de Big Van World
Thank you for your wonderful feedback! We’re thrilled to hear that Tasmin provided exceptional customer service and ensured your car was in perfect condition before collection. From repairs and servicing to the MOT, we’re glad she made the process seamless for you. It’s fantastic to know your wife is overjoyed with the car ❤️! We agree, Tasmin truly is a credit to our team, and we’re grateful for your kind words. If you ever need anything in the future, don’t hesitate to reach out to the team at Big Van World 😄
Réponse de Big Van World
Thank you for your feedback. We are glad the service at Big Van World was effective. 😄
Réponse de Big Van World
Thank you Dimitar for your review. We appreciate your feedback and are pleased you received a great service at Big Van World 😁
Agreed a deal with this company to buy…
Agreed a deal with this company to buy two Mercedes 18 tonne trucks with two part exchange vehicles.
Finance arranged and paid so Saturday morning collection 200 miles to travel , on arrival they suddenly asked to test drive our old vehicles and then said they wasn’t worth their original offer despite photos etc!
We had two choices either give them a discount of 1600 pounds or the deal was off!
One vehicle was now 8kfrom nearly 10k , two days later on their website for 15k!
Our new vehicles several faults and curtain sides PAINTED so they look new for a couple of weeks until the paint starts peeling off!
Advertised with warranty but you don’t get one!
Told they had spare keys there wasn’t !
Both have broken rear door hinge Josh said £50 to replace , try £800 for a new flush door as the hinges are integral and can’t be replaced!
So nearly 40k trucks and they took the pi##
MAKE SURE YOU VIEW DONT BUY OVER PHONE AND DONT TRUST THEM TO KEEP THEIR WORD
20 avril 2024
Avis spontané
Réponse de Big Van World
Obviously we require to test drive your vehicles the same way we would expect you to test drive the vehicles you are purchasing, on test driving your vehicles multiple faults were found which is why the deal had to change, one of your vehicles has an estimate of over £4,000.00 to repair.
Obviously if you were not happy at the time it is always your prerogative as to whether you conclude the deal or not, we were professional and graceful throughout and offered multiple opportunities to part on good terms and walk away from the deal.
Regards
Big Van World
Absolutely terrible phone conversation…
Absolutely terrible phone conversation interaction, rang back on missed call and started getting called random names?, all I wanted was to buy a reliable van for work, don’t really want to do business with people I feel I wouldn’t want to trust, sorry I won’t be using Big van world.
26 avril 2024
Avis spontané
Réponse de Big Van World
Mike, Apologies you have had this experience, we would like to discuss this further and have tried to contact you without success, if you could afford us the opportunity to discuss this then please call Matthew Collins, General Manager on 01793 751866.
Kind Regards
Matthew Collins
BIG Van World
I take all my last review back it…
I take all my last review back it wasn’t till I got back home I seen that they never looked after me sold me a van that had a oil leak and didn’t tell me about the smash it had been in and they tried getting away with not paying me for my part ex just hope they can sort these issues before I have to take action against them
21 avril 2024
Avis spontané
Will was great from start to finish
Will was great from start to finish. He was really thorough showing us different vans until we settled on the one that we bought. Communication was fantastic and we were able to collect the van less than a week later - very quick service. If we ever need to purchase a new van, this will be our first stop.
19 avril 2024
Avis spontané
Réponse de Big Van World
Thank you, Nathan, for sharing your positive experience! We're thrilled to hear that Will provided exceptional service and helped you find the perfect van. It's great to know that his thoroughness and prompt communication made the process smooth and efficient. We aim to offer quick service without compromising on quality, and your feedback confirms we're on the right track! If you’re ever in the market for another van, we look forward to being your first choice again. Enjoy your new van! 🚚😁
Brilliant service from start to finish…
Brilliant service from start to finish van exactly as described and a very good price William was very informative and did everything he could to help me get the van I wanted
19 avril 2024
Avis spontané
Réponse de Big Van World
Thank you so much for the fantastic review! 😊 We're thrilled to hear that you had a brilliant experience and found the van exactly as described at a great price. 🚐👍 William always strives to provide informative and helpful service, and we're glad he could assist you in getting the perfect van. If you're ever looking for another vehicle, we’re here to help! Enjoy your new van!
Réponse de Big Van World
Thank you for the kind words! 😊 We're delighted to hear that you experienced excellent and friendly service with us. Customer satisfaction is our top priority at Big Van World, and we're glad we could meet your expectations. If you ever need any assistance or are looking for another vehicle, feel free to reach out! 🚐✨
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.