Bits & Pieces Avis 

I ordered from this store a month ago, no sign of any product, it's been 3 weeks since I contacted customer service and got a generic emailing saying it might take 28 days which wasn't stated before order. No idea if I'm ever getting any items.

My order arrived today after 4 weeks. The order is correct and I'm happy with it. However having seen other reviews I was concerned and sent a few emails chasing my order, to which I got no reply and there was no dispatch note. The jigsaws are lovely but the customer service is appalling.

Didnt get the puzzle I ordered. Phoned and emailed over 4 times with no response. Ended up getting a refund for the puzzle by cheque in the post which they said I requested but I didnt. So I ended up paying for the postage of something I never got!

I really can't complaint. I got my order in less than a week with the exact puzzles I ordered. They are actually good quality ones! Loved it!😊

I have bought puzzles from this company many times and they are of good quality.
Unfortunately I ordered three on 21st April and had confirmation on 23rd but not received them yet and have given up trying to ring them.
I,m hoping they will arrive sometime.
They need a better Customer Service Department.

I would give no stars if it were an option.
I ordered 3 puzzles over 3 weeks ago. I have emailed them, got no response. Phoned them on their ‘13 pence a minute’ line, and waited for 20 minutes. No answer.
Avoid this company!

AVOID AVOID AVOID. Do not bother buying from here. If you do actually get your product, lucky you! That’s if you actually get it. Be warned: if what you purchase is out of stock this company won’t bother to contact you to let you know. They’ll just send you a replacement, and then ignore your repeated, REPEATED attempts to contact them to ask to return the unwanted item you received and get a refund. I first tried to contact them about this over one month ago! After many emails and trying to contact them over social media too I finally got an ungracious response offering a 50% refund. Um, no? You sent me the wrong product without even bothering to contact me about it, I haven’t used what you sent because I DIDN’T WANT IT, and now I only get half my money back? After you ignoring me for a month? AVOID.

Exactly same experience as other reviewers regarding refund. No communication, had to chase them up, promised to refund to my card within the week. No refund appeared so rang again. Told CHEQUES had been issued weeks before and 'it was not their fault they had been lost in post'. Told a refund to my card would be made within 72 hours...again no refund appeared, then 2 cheques arrived dated after my last phone call.
HAVE REPORTED THIS COMPANY TO TRADING STANDARDS. PLEASE DO THE SAME, IT'S AN EASY ONLINE FORM

Appalling company. Order placed 30th March, money taken 1st April. Chased via email 1st, 2nd and 11th April - no acknowledgement or response. Rang their 13pence p/m line 23rd April. 17 minute call, to be told they decided to cancel the order on 6th April due to lack of stock. No one communicated this to me. Still no refund!! Told they were processing my BACS refund as I was on the phone and should receive 3-5 working days later. Today is day six and still no refund! I've now made a formal complaint and will pursue this to small claims court!!!! My other order made 29th April, arrived with such a big hole in the box, you could not decipher the picture of the jigsaw! Cowboys. Do not touch with a barge pole!!!!!

Hi all,

I give them 1 star as there is no options for zero stars....
Please don't order anything from this website. I placed an order on the 03.04.2020 for a puzzle 1000 pieces.
I waited 2 weeks, nothing arrived. I called "Bits and pieces"customers service", I waited 30 mn charging my phone every minutes.
The customer service said that they run out of my item. I asked them what about communication? Why I didn't received any email about that? Anyway, they said I will received my refund in two weeks time. 2 weeks time are gone, I called them again today 01.05.2020, The customer service said that a CHEQUE has been issue to me on the 29.04.2020.
1- Why should a get a cheque? I paid with money-this is not the time to go to bank.
2- Why this check has been issued only on the 29.04.2020 when i called them 2 weeks ago?
3-Why they don't communicate? Answering emails- updating you about any delays
4-Don't use COVID-19 to cover your delays.
5- Poor service-No communication with customer- not a fair company as they pay you back with cheque instead of money.

I ordered a jigsaw from this company having phoned beforehand to ask how long it would take to arrive '7-10 days'. I called after 15 days to be told that this item is out of stock. This was not apparent when I ordered it. The person I spoke to made a very poor attempt to blame the American supplier, saying it was out of their control. However I have had no notification of the situation, and they need a much better way of feeding any stock issues with their suppliers into their own website. Really poor service, avoid this company.

Bought 2 x puzzles for a present got a confirmation but no despatch date. Chased 10 days to be told would be sent chased today a further week has gone by to be told they are out of stock. Do not buy from them such appalling service have asked for a refund and too late to get my mum a present now not happy at all thanks

Placed an order, nearly a month later nothing received, despite numerous emails requesting an estimate for delivery no response from this company. After further emails to request that the order be cancelled and a refund given, their reply was that the order would be with me soon, it wasn't!!
Phoned them on numerous occasions, couldn't get through, obviously lots of annoyed customers, finally got through the operator straight away asked if my call was for an order not received, again obviously normal for this company. The operator said two items were out of stock so they'd be waiting for more before sending the rest of the order, WHAT??! I've checked my account this morning and no refund so I'm going to have to sit on the phone wasting my time yet again chasing this shoddy company. I usually check every company before I order but wanted a few gifts for relatives to help them through isolation I won't make that mistake again! Do yourself a favour and give this company a VERY wide berth!

Disgraceful con men. Never sent my order, despite numerous reminders but took my money. Email address of customer service is returned by mailer daemon.
NEVER EVER USE THIS COMPANY. DON'T GET SUCKED IN LIKE I WAS

Very poor company won't use again. They took an online order, took the money. Only part of the order arrived. When contacted customer services was told the goods were not available, though you could still order the same goods online!,. Refund never arrived after 10 days. When called again was told refunds were given by cheque, and i will not be able to bank this due to covid 19 and local banks are shut. Advised the cheque is valid for 6 months. Refund due is two thirds of my original order cost. Dont order from this company there are plenty of others needing you business at this time.

I wish I had read the reviews before ordering from the worst company on the net e mailed them no answer no goods took my money they are comment please please stay away and help close them down do not use them

Ordered a couple of puzzles on the 16th April and received an order summary. I replied asking about shipping dates. I've now contacted them 3 times to try and find out what is happening and haven't had any reply. Reading the rest of these reviews I'm now very concerned and wouldn't recommend ordering from them.

May 19th update: Still no products! I've received automated emails and one follow up asking for more details?! But nothing since. Reporting to trading standards.

I ordered 4 puzzles and the order was confirmed and the money taken from my card, I chased for the order and was told it had been send to me on the 3rd April,there was no mention that only half the order had been fulfilled,when it arrived only 2 puzzles had been sent, I spoke to them and the advised me they were out of stock for the 2 missing puzzles and a refund had been sent to me by cheque the same day the puzzles were dispatched.
As of today the cheque has still not arrived, I was told it had been delayed as the person issuing the cheques was only working part time and there had been a delay in sending them out, I did ask why the money had not been refunded back onto my card, the person I spoke to could not explain this ( in this day and age who uses cheques?) I should have received the cheque last week, but it still has not arrived and frankly I doubt it will.
You cannot speak to anybody as they do not answer the phone, and they do not reply to e mails.
I would not purchase from this company again and will now attempt to obtain a refund from my card issuer.
Appalling customer service and it seems once they have your money that is it, regardless if your order has been sent correctly or not.
Do not purchase from this company.

I ordered a puzzle from this company on 31st March and it still hasn't arrived. I've tried to contact them numerous of times but can't get hold of anyone. I have no idea what's happening with my order and I don't know whether I'll be getting my money back. I wished I looked at these reviews first before purchasing! I will never use this company again!!

UPDATE: I received a letter and cheque with a full refund. No explanation just a sorry for not meeting expectations. I'm glad I got a refund but don't bother wasting your time with this company.

Absolutely appalling. Part order turned up 9th April. No response to my email asking where the rest is. Customer services is a joke. No one answering the phones. Having to pay 13p per minute plus access charge. No communication as to whether the rest of order is coming or if I’m getting a refund. What a scam