Bits & Pieces Avis 

Do NOT buy from this company. No service, no intention to refund- scam you to take your money without sending you the product. Website needs to be shut down.

Do not use this company.
I HAVE NOT RECEIVED MY ORDER
nor a reply to my two emails.
Have now asked for a refund
Watch this space.
Hazel Crossick

Tried repeatedly to order four puzzles online. Kept saying my email address or registration wasn't correct; no matter what I tried. I made sure all my info. was correct and tried several times either as a guest or as registering. Got an email from them saying they were holding my order; I tried once again to order and nope, it didn't work. I gave up. Shame as I liked their puzzles and prices; now after looking at these reviews, I am glad I gave up. Ordered elsewhere.

I was sent the wrong puzzles. Both boxes were split BEFORE the polythene was wrapped, as the plastic covering was intact and had no evidence of damage. I have sent 3 emails of complaint to the company and I have not received a reply at all. I don't at this point even know if all the puzzle pieces are complete. I will never use this company again. Shame on you!

Ordered 2 jigsaws on 31.03 , hadn't received them so emailed to ask when I could expect delivery , 2 jigswas at £7.99 each = 15.98 plus £4.99 postage . Today I received a cheque for £7.99 and a letter saying they couldn't meet my requirements so where is the other refund and the postage refund and like other reviews no response to emails

Same problem as everybody else, wrong delivery. Paid for 3 jigsaws plus free one, received wrong order - 1 jigsaw plus free one therefore an overcharge of about £15. No reply to my emails & no contact. Wished I'd read the reviews before. Scammers!

I had ordered my puzzle on April 1st 2020. Got an email April 4th 2020 that it has been shipped. I have been checking everyday since April 4th for tracking updates and the only update since then has been that the shipping information has been sent electronically to Canada Post. It’s now April 11th 2020 and it is still only saying the same thing as it has since April 4th. Don’t trust them!!

Received a totally different jigsaw to the one ordered and no replies to emails

I do not often make reviews excepting particularly good or particularly bad ones.
The service from this company is appalling. A few weeks after ordering a jigsaw, I rang to check the progress only to be told by an inept sounding lady that the order had been cancelled. I questioned this only to be told that it is an American company and she just answers the phones. It seems there was no intention of informing me of the cancellation. They don't seem to know about email. The lady said that I would get a refund by cheque??? I am still waiting.

Ordered 3 jigsaws on 31st March and one 1000 free one received one free jigsaw which was 300 pieces instead of a 1000 got three checks through today so refunded the puzzles but have not been refunded the postage and packaging have emailed them 3 times with no response avoid this site like we are trying to avoid the plague AVOID AVOID AVOID

Order one puzzle and they sent a different one. I have sent 3 emails with mo reply.

ordered a jigsaw and claimed my free jigsaw- received the free jigsaw but not the one I ordered- now have been sent a cheque refund for the Jigsaw I ordered- but no refund on postage and packing so the Free jigsaw has cost me £4.99- not great customer service there

I purchased a Glow in the Dark puzzle and once it was put together, it didn't glow. I contacted Bits and Pieces about the issue. They immediately sent a replacement puzzle no questions asked. This company went over and above the customer service standard to resolve the problem. I've ordered from Bits & Pieces for many years. This is the first issue I've experienced. They sell quality products and back what they sell. Their customer service is outstanding. I highly recommend Bits and Pieces for all ages.

I love the variety. But I Ordered a 2000 Pcs and it took me two months to put it together and I was missing a corner piece. It was the Frigate puzzle missing lower left hand corner.

The puzzle table has finally arrived after several days of ringing the very unhelpful and expensive customer care people when it became overdue.
Be aware that the delivery agreement states "as soon as possible" so no date is ever given. Also be aware that you will be charged £0.13 per minute (UK) when you call customer care and even when you order by phone unbelievable.
The table did have minor damage to one corner but there's no way I'm going to return it, I'll probably never see a replacement. As you would expect, it was made in China.
I will never buy from this company again and advise others to do the same.

Lots of neat stuff, they'll just cancel the order on you with no notification while you think it's in shipping. Then you get spammed to hell with marketing stuff but nothing regarding orders already placed. Avoid

Item shows in stock on Dec 3. On Dec 16 it shows a status of "not yet shipped". I call to cancel and am told "oh! It was just shipped. We promise you will have it by the 23rd". Check on the order Dec 18 and see it is cancelled. I was told it shipped 2 days earlier. When I called today I was told that it was not in stock and the answer cancelled. No notice to me and no evidence of a refund. Avoid Bits and Pieces Canada! They are Amateurs or scammers. Not sure which. Note: while I did not receive my order and I am dubious I will receive my refund ... I do receive about 10 nuisance emails a day from these people trying to entice me to by some more of their questionable products.

SATISFACTION DEFINITELY NOT GUARANTEED

After ordering a Christmas present 3 weeks ago and them taking the money for it immediately I chased the order today to check delivery. Only to be told , it was out of stock, has been for a while and they don't know when or if it will be back in stock.
1. Why does the website not tell you this when you place the order.
2. Why was payment taken if its out of stock.
3. Why do they have no communication with the customer??
I could have been ordering my gift from another company and received it by now.
This company is not to be trusted.

After 13 days, they hadn’t sent out my almost $100 order, so I called to cancel. Magically the order was in process, couldn’t be pulled out. No email notification saying sent, and this didn’t sit well with me, so called again next morning. Same story but was told that a supervisor would try to pull it for me and update me by email as to status. Nothing. Next day an email notification saying it sent. So 2 days earlier, when I had first called, they couldn’t pull my order?? Worse, they “couldn’t” furnish a return label to make up for their 15-day delay in sending something I no longer needed, nor any reason for the delay. Box is sitting unopened. It galls me to think of paying postage to return an order that they botched and took no responsibility for.

Tried to order a set of 6 jigsaw puzzles online, and my debit card wasn't accepted, so I called them and spoke to some insulent young boy, who basically stated "Like I TOLD you Mrs XXX", when I explained that I'd had trouble purchasing these online. He kept asking for my media code from the catalogue, and I said that I was purchasing these online, so was not provided with one, then he asked for another code, to which I also said, that due to the fact these were being purchased online, I could not provide it. He asked the same question about 6 times, to which each and every time, I had to repeat myself and say I was doing this online. Do they not teach children ANY respect in schools in the UK today? Maybe they translate their lack of respect through from what their parents don't teach them, and act as a very BAD ambassador for organisations instead!!! He did not even say something along the lines of "Oh, I'm sorry Mrs *** that you had that experience. Let's try to correct this now for you" Doesn't take a lot of figuring out. Anyone disagree with this statement??? I think he will have a very short career, to be honest. If I cannot speak to a customer service advisor for this organisation without my blood boiling, becasuse they are acting extremely rudely, this will NEVER, EVER translate to a sale. I hung up on this call and will NEVER use this organisation again. The worrying thing is, he is now still taking calls and giving diabolical customer service to customers, so sad!!! Reading all the 1 star reviews for this company, you can now add mine to it. Oh, mine is actually "ZERO" - 1 star is FAR too generous!!!!