BJ's Wholesale Club Avis 329

Recently had an issue with BJ's over one of their gas promotions. An online chat agent told me that if I went into my local store, they would honor that fact that my $150 total order was split up over two receipts within the required timeframe to earn the promotion. Typically you have to have it one receipt, but they said they would make an exception, it's a common exception and should be no big deal.

It was eventually resolved... After a flurry of messages and phone calls with customer service. Way to hard to resolve something so simple.

BJ Wholesale Club RECORDS the Credit Card Numbers the consumers use at Check Out to Automatically Renew Your Membership. Two of My Cards were Charged for the Same Renewal Ammount.
BJs uses EZ renewal and Doesn't Notify Members of Automatic Annual Renewal When Joining. Next thing you Know the Charge is Approved 30 days before Expiration.
How Can this be Legal.

They lie
Customer support lie to me have email did not do what they said
Higher than Costco and Sam's
Costco has best customer support

Beware when paying cash. Their machines can't count.

I bought four tires in the sale they had by three get one free. They were installed on Saturday at 10 AM. I had my appointment. As promised the car was ready within an hour, actually 10 minutes less. The guys doing the install were professional and quick. I dealt with Angel prior to coming in to paying for my tires and again when I came in and paid for them to order them. He was great explained all of the charges over the phone and again in person. When I came in, they were having a special for free installation of tires and a manager in the store. Nicole came out and took care of the installation charges for me. She was very professional and very nice to deal with. I recommend shopping at BJ’s for tires and wanted to give Angel and Nicole commendation on their professionalism. I will be using the BJ’s auto service again in the future.

I would like to give a heartfelt thanks (sarcasm) to the deli manager Sean/Shawn at the BJs wholesale club in Hampton,Va for LYING about an out of stock item that was IN STOCK (and listed as such on their app). Because chose not to send ONE of their FIVE deli workers to retrieve the item, they said it was out of stock.
A second run to the store was done because of these simpletons

Online prices are no good at store, even though you can pick up at local store! Bait and switch! With the Lansing manager being pathetic! Website says that instant savings! Of 15%! But show and prove the false advertisement to the manager ! And he was unprofessional and A POS!💩 Unbelievable! How bad I was treated! I will forever tell everyone that your business is based on bait and switch tactics ! The customer is always right! I was and your pathetic manager is wrong! Your thieves! And false advertisement!

The website is awful. It always has been.

Too bad customer service they don't help the customer. I went to ask some questions and they ignored me what a bad experience I had today. But I never buy from that establishment again.

Ordered a birthday cake a week in advance for company coming from out of state. On day I was to pickup cake I was told the bakery had misplaced the order and I had no cake. They tried to have me take a cake fresh out of the freezer completely frozen. I had to settle for a partially frozen cake out of floor display case ( not the type , flavor or decor I had ordered. I was given the cake but only after I asked to speak to a manager and I refused to pay for the stand in cake . Do better…..

Ordered 8 packs of water from them online totalling $31.92, and yet after charges, delivery and tax, everything came to $64.83. If that’s not the definition of criminal I don’t know what is. I was shocked when the receipt came with the delivery. CRIMINAL!!!

I’ve been a member of BJ’s for 37 years. I obviously haven’t paid much attention or done much of the shopping. But, today I found out that we are forced to use a coupon to get the best price at BJ’s. I thought our membership entitled us to the best price. If you’re a member of the club, those coupons should be automatically applied at checkout. If you feel the same way, contact BJ’s and let them know.

Not during this experience, but on a previous experience, I was told that if I wanted a free turkey I would have to spend $150 on one visit to your store, between November 1 through the 10th. When I asked the man behind the counter if I achieved said goal, he said I did not. During that time frame I had spent a little over $100, over $30 and then $130. Three separate visits just didn't meet the criteria. Usually I spend between $150-$200. But it just didn't work out in my favor this time. The gentleman officially said 'Sorry' but I felt his tone just didn't really convey it. He was very dismissive and frankly a little rude. I decided that when my membership expires in March of next year I am probably not going to renew. Which is a shame considering since my family and I have been members for decades. Before the store we currently go to, North Brunswick NJ, was built, I have personally going to one BJs or another on a weekly basis for that long of a time. Since my children were in diapers I have been buying diapers from there.

I like shopping at BJ's. I do not like their treatment of employees. I know a person that works for them and has reported severe negative treatment. Bullying, intimidation, swearing and firing is commonplace, at least in Northboro , MA. I now feel guilty to shop there. How can they think they will succeed when this is allowed from the top down. The pursuit of profit and market share trumps out treatment of employees. Even good lower level management experiences this treatment. Shame on you BJ's.

ORDERED A TV ONLINE. TOOK A MONTH TO RECEIVE. ARRIVED DAMAGED. UNUSABLE. HORRIBLE CUSTOMER SERVICE. STILL WAITING FOR BJs TO MAKE GOOD ON A USLESS TV

This rating is for the customer support phone line. Absolutely terrible experience. My modular couch arrived with a damaged section, and I immediately sent photos and requested a replacement piece. Instead, I was told I would need to bring all three modular pieces back for a full refund. I explained that the couch had already been delivered and only the damaged section needed to be swapped. They then claimed they didn’t have a replacement — which was untrue, as I could clearly see it in stock on the website.

They later offered a 10% refund for the damage, which I agreed to, only to change the terms again and require that the entire couch be returned for “inspection” to receive it. Completely unreasonable, especially since the damage was already fully documented.

The shifting stories, misinformation, and refusal to honor an agreed-upon resolution were extremely frustrating. I would not recommend this company to anyone.

Bjs is absolutely horrible. The mgmt will not let u take breaks and the club mgr Lisa Kessler Gammon is a horrible human being. She talks down to her staff and degrades them

these evil swines sent me a unit that was dead on arrival and when i contacted them they began to make snid comments as if i was a clumsy oaff and i broke the device some how, and suggested i just wear the loss and not bother them any more over the phone, i explained the GPS was dead on arrival and never powered up, plus it was already scuffed and scratched out of the box, which was ripped and taped together as if some else had already had a go at setting it up and failed so they stuffed it back into the ripped box and taped it together to make it look ok again, so when i got it the box was ripped and help together by sticky tape, the unit was deeply scratched, and yes the screen of the gps was deeply scratched, no matter what i did the unit never powered on, i deemed it a damaged unit and that set off the company rep who demanded an apology for suggesting that they sold a damaged unit that was returned to them by another customer, if they could not get it to operate, then why redirect it to another customer as the gps was reported as damaged and non functioning, where they hoping i would get frustrated and walk away and lose $75, i get the impression this company, redirects all its returned and damaged products to the next customer hoping they just give up and stop bothering them, they seem to want to not lose a dime, so they send returned damage products to the next customer until someone gets feed up and goes away, they get there money they would have lost on broken and damaged goods, by ripping off customers and hiding behind a vale of plausible deniability, they know that if they make it difficult on customers returning items, that they will just give up and go away, plus there outrageous fee on returned item, it splits the refund in half, who would want the hassle of battling daily to get $50 back on a $100 purchase, not to mention all the other obstacle's, like people living below QLD, having to foot the bill of returning an item bought in melbourne or south australia, let alone perth, having to send it all the way to QLD head office, after the %50 reduction on refund, and the cost of shipping items to QLD, it quickly becomes not worth it, i lost %50 due to company policy on returns, then it cost me $30 to return the gps to QLD, so i would have been lucky to see $20 backj on a $100 purchase, this company is a scam, i bet they buy the broken returns from all the other sellers cheap, and just post them out, after all, they will automatically lose $75 of a $100 purchase just on company policy, dont let these evil swines rob you

My membership was automatically renewed even though I had made up my mind not to renew it due to financial constraints and because I don't shop there in large quantities as back then. I mostly use it to buy gas and sometimes I will buy gas from Cumberland gas station because of proximity.
The card membership was automatically
renewed and I called the branch to complain that I don't want to renew my membership. A staff provided me the number to call the main office on a regular business day to cancel. I contacted BJ'S main office just this Monday to cancel and I was told it would be refunded back onto the card 3 to 5 business days. In the past, it took them 3 weeks to refund money to customers. I experienced this and I had to pay the debt on my card to avoid late card payment before BJ'S returned the funds. I am glad things have changed even though they can do better this is a huge improvement. I will move it to 5 🌟 if indeed the refund goes through within the number of days they communicated to me. If financial constraints ease up a bit, or if I am offered a good deal. I will consider signing up for 1 yr but for now I will manage without it. Thanks to the representative who did the cancelation for me, she was very polite and understanding.

I use the scan feature on their app & every time I go there, they check every item upon leaving the store.
I called the Deptford NJ store manager a few weeks back to complain. I was told that if I shopped there more frequently this wouldn't happen. I only go to BJs to purchase items that are much cheaper there. My customer experience is much better @ Sams Club & Costco.