My size of sandal was not available in store and the assistant that served me went above and beyond in helping me to order on my phone. She was extremely helpful, patient and polite.
L'entreprise a répondu
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Lisez les avis des autres
I had a good idea of the make of walking boots that might purchase and was given time to browse and look at the range available. I was then approached by a friendly member of staff who brought me a pa... Voir plus
L'entreprise a répondu
It is the second time that I had a bad experience at the store in Bromley. The staff behaved as if we were intruders, interrupting their chats. Some items had no labels, there were 2 of 3 people actin... Voir plus
L'entreprise a répondu
I was looking for some walking boots for my son’s upcoming scout trip and the staff at this store were so incredibly helpful. They were very knowledgeable and made me choose the perfect pair. The stor... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
- Magasin d'articles de course à pied
- Magasin de chaussures
À propos de Blacks - Bromley
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
65 High Street, BR1 1JY, Bromley, Royaume-Uni
- 02036 758118
4,7
Excellent
429 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Went in to look for some nikwax as I…
Went in to look for some nikwax as I was running low. They had what I wanted and got a great deal
25 septembre 2023
Avis spontané
Réponse de Blacks - Bromley
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
Very helpful and informative
3 octobre 2023
Avis spontané
Réponse de Blacks - Bromley
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Staff member very helpful and…
Staff member very helpful and knowledgable, made sure I got a good deal, even if it meant me buying a Kendal Mint Cake 😂
28 septembre 2023
Avis spontané
Réponse de Blacks - Bromley
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Helpful and professional
I went in to buy a pair of zip-off trousers but there weren’t any in store and Josh suggested I try the ones you could roll up and button down instead. This was a useful alternative as it serves the same purpose and means you can’t lose the zipped off bits! The alternative works even better than what I originally wanted so always worth talking to the experts in the store. Thank you!
24 septembre 2023
Avis spontané
Réponse de Blacks - Bromley
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great service
Great service. Was looking for specific walking shoe that wasn’t on display but the staff member who served me was able to quickly find me the shoe in their storage. He was very knowledgable about the shoe too. Thanks
21 septembre 2023
Avis spontané
Réponse de Blacks - Bromley
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
Very helpful staff
Very helpful staff, letting you know about useful offers. Definately a go to place for outdoors apparal.
18 septembre 2023
Avis spontané
Réponse de Blacks - Bromley
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Extremely helpful team
Extremely helpful team. Good range of products- especially for a small shop.
14 septembre 2023
Avis spontané
Réponse de Blacks - Bromley
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Outstanding service with knowledgeable…
Outstanding service with knowledgeable staff on all products
13 septembre 2023
Avis spontané
Réponse de Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Very helpful
Very helpful assistant who walked us through all the kit we needed for a school camping trip for our son. No strong selling, just good advice and sensible suggestions. Great!
9 septembre 2023
Avis spontané
Réponse de Blacks - Bromley
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
A sympathetic salesman
The salesman listened to me and was very accommodating about exchanging my walking shoes and recommending a better pair.
11 septembre 2023
Avis spontané
Réponse de Blacks - Bromley
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Blacks Customer Care Team
Perfect for DofE shopping!
We came to the store to get my daughter kitted out for her DofE hike (boots, jacket, hike pack etc). The staff were really knowledgeable and friendly AND there was a 20% reduction on top of the existing discounts, so I was really pleased about the price too!
11 septembre 2023
Avis spontané
Réponse de Blacks - Bromley
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Got the saleFriendly
Friendly, helpful patient staff, happy to demonstrate chair products culminating in a sale !
11 septembre 2023
Avis spontané
Réponse de Blacks - Bromley
Hi ,
I hope you're well and thank you for leaving us such a great review.
I am happy to hear that you had a great experience with us and that you were able to find something you wanted.
If there is anything else you would like to discuss regarding the order, please contact us on onlinereviews@blacks.co.uk and quote us the TrustPilot reference number: TP1033 along with the order number and the full billing address including postcode.
Kind regards.
Blacks Online Review Team.
Excellent service
Excellent service. Thank you Jason for your time and patience. I have a great pair of new boots :)
31 août 2023
Avis spontané
Réponse de Blacks - Bromley
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Eloise provided excellent service
Eloise provided excellent service, was knowledgeable of the products and informed of a great offer which provided be with a lovely saving
30 août 2023
Avis spontané
Réponse de Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent friendly assistance.
Sale Boots were very clearly displayed and labelled outside.
I was greeted near the door and sent to the shoe area. Lottie, the assistant there, was then extremely helpful and very genuinely friendly.
It all worked well and there was the bonus of a pleasant chat with Lottie.
29 août 2023
Avis spontané
Réponse de Blacks - Bromley
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Excellent value and very helpful staff
Excellent value and very helpful staff. I had to leave shp because just kept seeing excellent quality stuff at very good price.
28 août 2023
Avis spontané
Réponse de Blacks - Bromley
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Small but efficient shop
Small shop, and I was worried I wouldn't find what I needed, but it's amazing how much they can fit in there! Friendly and efficient staff (I was served by Sandra who was very helpful and polite). Good shop!
26 août 2023
Avis spontané
Réponse de Blacks - Bromley
Hi James,
I appreciate you taking the time to leave us this review.
I am pleased to hear that you are satisfied with the service you received in one of our stores with the help of Sandra,
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Arman,
Blacks Online Review Team
Small store with very friendly and…
Small store with very friendly and helpful staff
24 août 2023
Avis spontané
Réponse de Blacks - Bromley
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Eloise was very knowledgeable and kind…
Eloise was very knowledgeable and kind when serving me with my boots. Such a friendly person!
17 août 2023
Avis spontané
Réponse de Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Outstanding Customer Service & Recommendations
I went to Bromley for replacement walking shoes. It was a blessing that they didn't have my size in stock, as they went one better and provided an alternative wide fit brand, based on the wear and tear of my shoes and my walking style. The walking shoes fit so much better, especially with the adjustments made for the smaller size foot.
I was also provided with a wealth of information for my feet, as well as recommendations and suggestions, not to mention the correct way to tie the laces, for the chosen footwear.
It was a pleasure to receive outstanding customer service from Eloise and Sandra, whose knowledge, patience and easy go manner, made it an enjoyable experience.
10 août 2023
Avis spontané
Réponse de Blacks - Bromley
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
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