Blacks - Castleford Avis 

Love, the store at J32. Nothing's too much trouble. They listen to you, an don't just try an sell you something expensive. Good honest advice given, and helped placing an online order through the store. Thanks to Charlotte an Mike for all your help in store.

We bought both men’s and women’s walking boots today. We walk a lot in the Yorkshire Dales & needed a little advice especially regarding how waterproof the boots were.
Dave (the store manager) was an absolute font of knowledge. He wasn’t pushy just brilliant at his job. We already knew some things but realised how little we knew after talking to Dave. He is a credit to this store & his employers. He was extremely polite & kind. I’m hoping we don’t need boots for a while but next time we do we won’t hesitate to go in Blacks in Castleford & hopefully Dave is there. Thank you so much it made shopping a pleasure, which is very rare these days.

Fantastic customer service by store staff. Helpful and knowledgeable on products and assisted with online order as product not in stock within store. Quick delivery of online order to hone address.

Just purchased a pair of scarpa boots from Blacks this morning. Dave and the staff couldn't have been more helpful. 😁👍

Took in my North Face for a defect and was pleasantly reimbursed (as I had my receipt and under a year). Charles and Mike served me well and patiently and encouragingly waited for me to try on several and decide upon new hiking shoes. So thankful for Charles’s no pressure. ☺️ And I got 10% off from English Heritage! 🙌🏻

Black’s employee Ellie was a absolutely excellent - friendly, helpful and totally professional - a credit to Blacks.

Mike sorted us out with some fantastic kit for our upcoming adventures around the Lake District and Iceland. His advice was incredibly in-depth, and he even shared some great tips for exploring Iceland. Mike was a real asset to our trip preparations—couldn't have asked for better service. Top notch!

Charlotte was excellent and guided me through the fitting and then the different styles, which enabled me to choose the merrell’s, which weren’t in stock but could be delivered to my home. They arrived within two days thank you Charlotte

Great customer service, Mike was superb and helpful with choosing the right hiking boots . Thanks again

Excellent customer service from Mike,
Good advice on the walking Boots, I purchased

Really knowledgeable staff - Charlotte

Excellent service from Mike in the J32 shop who was extremely knowledgeable about the product ranges in store and was very patient whilst we were making our selection.
Thank you.

Charlotte was extremely knowledgeable and very helpful.

I pop in the store this morning with a faulty pair of walking boots, Charlotte helped me with both replacing the faulty pair and dealing with the return. She was most helpful with advising the best pair of walking boots for my use. Many Thanks

Excellent customer service. Very knowledgeable about hiking and helped me to pick the right shoes. Advice giving on walking socks and also hiking rucksacks. Also happy to get a good discount as it’s an outlet!

Excellent service for a bulk purchase of Scout rucksacks. Incredibly helpful. Due to the amount of rucksacks needed they weren’t all in stock but the team arranged for them to be delivered for free the next day. Fabulous all round.

Thanks for your help with my faulty shoes , good customer service.

Brilliant staff extremely helpful. Specifically Charlotte C and Charlotte T, they both took the time to help me pick out a tent. Very happy with the service and will be coming back!

Mike was great. Needed advice on sleeping bags and tops for an upcoming trek in Nepal. He took time to explain everything and helped us select what we needed. Top service.