i have a trip planned out italy and switzerland and nicola was really nice and helped me get me clothing and equiment and answerd all my qustions calmly thank you nicola ill come to your shop again
L'entreprise a répondu
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Lisez les avis des autres
Kiona was a friendly assistant, who showed knowledge of products I was interested in. She also advised me of a good place to get replacement trainers of the type I wear (trainers not available in her... Voir plus
L'entreprise a répondu
Hannah served us today - we were shopping for walking boots for my daughter for her D of E Award which would also be suitable for using in the snow. She was extremely helpful and knowledgeable and fri... Voir plus
L'entreprise a répondu
I popped in looking for polish to protect my precious Blundstone boots. Although I wasn’t buying a big ticket item, Hannah took time out to give advice on their products and was patient, attentive and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
- Magasin d'articles de course à pied
- Magasin de chaussures
À propos de Blacks - Jersey
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
29-31 King Street, JE2 4WF, St Helier, Jersey, Royaume-Uni
- 01539 760449
4,8
Excellent
426 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Great customer service.
I went in to the store to purchase some thermal clothing. From the moment I entered the shop help was at hand, Hannah stopped the task she was carrying out to show me the best bargains in the items I sought. A great example of customer service and I shall recommend to all.
6 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Very helpful - Kiona
A lovely young lady called Kiona served me today, she was very polite and extremely helpful with my purchases - thank you
6 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Hannah was really helpful!
6 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Sussie was really helpful at helping…
Sussie was really helpful at helping find everything I needed. She was polite and demonstrated excellent customer service. Thank you!
5 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Blacks Customer Care Team
Great friendly and helpful experience
Great friendly and helpful experience
Angeie and Hannah were great
5 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Good customer service
Good customer service. Hannah and her colleague were very helpful to me and my daughter when we bought hiking shoes.
30 décembre 2023
Avis spontané
Réponse de Blacks - Jersey
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Fabulous service.
Went to Blacks in St.Helier and Angie went above and beyond to help me. Couldn’t be happier with the service I received from her. Thank you Angie you are a huge asset to Blacks . Thank you for resolving my issue with my North Face boots.
4 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Friendly knowledgeable staff
Sussy was really helpful and patient choosing different walking shoes for me to try (I didn’t know where to start!). I got some great waterproof trousers and will be back for a jacket which I liked the look of too. Great shop for anyone needing outdoor walking gear and good deals in January sales on at the moment
2 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Sushi was very friendly and I enjoyed…
Sushi was very friendly and I enjoyed her professionalism.
2 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Réponse de Blacks - Jersey
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
The lady at the till called Hannah
The lady at the till called Hannah, was very polite and friendly. Asked if I found everything I wanted in the shop and wished me a happy new year.
30 décembre 2023
Avis spontané
Réponse de Blacks - Jersey
Hi Hannah,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Faiza,
Blacks Online Reviews Team.
Hannah was super polite & helpful
Hannah was super polite & helpful - absolute pleasure :)
29 décembre 2023
Avis spontané
Réponse de Blacks - Jersey
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Good experience
Both staff really helpful and happy to assist with my queries today. Hannah was really polite, welcoming and willing to help. Store was clean and tidy
29 décembre 2023
Avis spontané
Réponse de Blacks - Jersey
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
It was the helpfulness of Kiona and her…
It was the helpfulness of Kiona and her attention to detail that compels us to provide this positive report. We fully recommend visiting this store in St Helier.
8 décembre 2023
Avis spontané
Réponse de Blacks - Jersey
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Yes today I had a very good…
Yes today I had a very good service...thank you...
12 décembre 2023
Avis spontané
Réponse de Blacks - Jersey
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Excellent cheerful service from Sussy
Excellent cheerful service from Sussy, busy shop and was spot on couldn’t help enough thank you 🥳
3 décembre 2023
Avis spontané
Réponse de Blacks - Jersey
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
I recently experienced a shopping trip…
I recently experienced a shopping trip in Black's Jersey where I was really impressed with the helpful & professional advice that Suussy made on me, keep up the good work 👍
25 novembre 2023
Avis spontané
Réponse de Blacks - Jersey
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great idea treats for dogs
25 novembre 2023
Avis spontané
Réponse de Blacks - Jersey
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
Angie from Blacks done a great job
Angie from Blacks done a great job helping me to choose right footware for hiking. Many thanks
21 novembre 2023
Avis spontané
Réponse de Blacks - Jersey
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Angie was extremely helpful…
Angie was extremely helpful in finding the right walking boot for me. The Brashers I bought are so comfortable and look good. They’ll endure lots of walking.
18 novembre 2023
Avis spontané
Réponse de Blacks - Jersey
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
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