i have a trip planned out italy and switzerland and nicola was really nice and helped me get me clothing and equiment and answerd all my qustions calmly thank you nicola ill come to your shop again
L'entreprise a répondu
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Lisez les avis des autres
Kiona was a friendly assistant, who showed knowledge of products I was interested in. She also advised me of a good place to get replacement trainers of the type I wear (trainers not available in her... Voir plus
L'entreprise a répondu
Hannah served us today - we were shopping for walking boots for my daughter for her D of E Award which would also be suitable for using in the snow. She was extremely helpful and knowledgeable and fri... Voir plus
L'entreprise a répondu
I popped in looking for polish to protect my precious Blundstone boots. Although I wasn’t buying a big ticket item, Hannah took time out to give advice on their products and was patient, attentive and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
- Magasin d'articles de course à pied
- Magasin de chaussures
À propos de Blacks - Jersey
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
29-31 King Street, JE2 4WF, St Helier, Jersey, Royaume-Uni
- 01539 760449
4,8
Excellent
426 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Lovely service from the sales team
Lovely service from the sales team. I was interested in a tent at a bargain price and they went out of their way to get them from first floor storeroom. I found an ideal one and saved myself a good few pounds.
2 février 2024
Avis spontané
Réponse de Blacks - Jersey
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Great customer service from Hannah…
Great customer service from Hannah today in store.
2 février 2024
Avis spontané
Réponse de Blacks - Jersey
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Thank you Hannah for your guidance on…
Thank you Hannah for your guidance on trekking shoes / boots.
30 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Very friendly staff and great shop
Went in looking for something and found exactly what I needed within seconds. Hannah was very helpful and friendly, will definitely be back!
30 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Happy customer
Hello, I walked in just to browse and soon was approached by staff to offer help. I end up buying a bennie which I'm happy because staff Nicola and Hannah advised me which colour suit me better. Good service.
30 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Great friendly confident service
Hannah was a pleaser to speak to friendly and very helpful
A credit to the company
27 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Great customer service from Nicola
Great customer service from Nicola
Thank you
29 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Hannah
Hannah, Blacks team Jersey very helpful and knowledgeable re trek shoes. Left the Shop a most satisfied customer with a new pair of shoes.
29 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Good selection of products
Good selection of products, hassle-free shopping, and Hannah, the member of staff who served me, was friendly and helpful. Have been there a few times previously and always had a good experience.
27 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Great Shopping experience
I found a lady named Hannah, she was very helpful. She assisted me in finding what I was looking for (balaclava) with ease and even told me about the great discounts that were available. It was a great shopping experience
27 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Hannah has great customer service…
Hannah has great customer service really helpful
27 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Hannah was very helpful finding the…
Hannah was very helpful finding the things we wanted and needed.
27 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
anna and hannah are very nice very…
anna and hannah are very nice very polite
27 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Such a wonderful difference from…
Such a wonderful difference from dealing with Blacks online. Always better to go to the shop if you can. Hannah and Nicky were very helpful and also really kind to my kids and our dog. Well done.
27 janvier 2024
Avis spontané
Hannah was very friendly
Hannah was very friendly, efficient and helpful.
27 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
The person a Black called Hannah was helpful
The experience was great the person at the till called Hanna assisted me when I needed help and she was very helpful to show me what I wanted
26 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
I went in for a few items for an…
I went in for a few items for an upcoming trip. I had time to look around before Hanhah asked if she could help. She was amazingly kind, not pushy and knowledgeable. Great customer service.
24 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great customer service
Great customer service - Hanna was super helpful and directed me to exactly what I needed and did this in a pleasant positive manner.
24 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Got a tin of what I needed
I popped in looking for polish to protect my precious Blundstone boots. Although I wasn’t buying a big ticket item, Hannah took time out to give advice on their products and was patient, attentive and kind. I got the inevitable upswell at the till, but didn’t mind as I needed batteries anyway. It’s a handy shop to have on the high street, don’t go changing :)
23 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Good Afternoon,
Thanks for the 4* review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Anthony,
Blacks Online Review Team
Hannah has a very cheerful interaction…
Hannah has a very cheerful interaction with her customers. She knowledgeable when discussing the trainers I was looking for and was a help in making my decision. Well done Hannah👍
23 janvier 2024
Avis spontané
Réponse de Blacks - Jersey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
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