I had to travel 10 miles just to return this coat. When I've bought it online for over £190 and got free delivery 📦 but when I called Blacks customer service to ask for refund they said okay and I... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Shopping for a pair of shoes can be rather straightforward. And we expected as much. Yet, Phillip treated us as warmly welcomed guests rather than as marks for a sale. Perhaps (as Phillip said) he was... Voir plus
L'entreprise a répondu
Just what you want from a camping/adventure store. Being a total ignoramus myself, helpful staff (Philip and Maj) gave me plenty of advice, were patient while I dithered, and I ended up with a good pa... Voir plus
L'entreprise a répondu
We were served by Phillip and he was so helpful and knowledgeable about walking boots whilst being amiable and witty. I did not feel pushed into purchasing but I am very pleased with the boots I boug... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
- Magasin d'articles de course à pied
- Magasin de chaussures
À propos de Blacks - London Tottenham Court
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
248 Tottenham Court Road, W1T 7QZ, Tottenham, Royaume-Uni
- 02037 577299
4,8
Excellent
609 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Samael was really helpful
Samael was really helpful, listened to what I needed- and delivered.
19 octobre 2024
Avis spontané
Réponse de Blacks - London Tottenham Court
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Five star service
Mo met me at the door took me to where he not I found what I needed - right size colour and model (cagoule not as I had asked for, macintosh - much better). Could not have been faster or more helpful.
18 octobre 2024
Avis spontané
Réponse de Blacks - London Tottenham Court
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Phillip
When I entered the store (Tottenham Court Road) with my mother and nephew, nobody greeted us or asked us if we needed help they just stared at us. We went downstairs to the women’s section and PHILLIP was the only person that approached us and asked if we were okay and offered to help us. Phillip is the only person in the store that clearly cares about customers.
Thank you Phillip for your amazing customer service.
13 octobre 2024
Avis spontané
Réponse de Blacks - London Tottenham Court
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Friendly and helpful staff
I called to ask about waterproofing equipment and Samuel was very helpful and friendly. When I arrived he advised me on which products to buy and the discounts available. I had an
exceptionally good shopping experience and am very satisfied with my purchase.
I will be shopping at this store from now on :)
17 octobre 2024
Avis spontané
Réponse de Blacks - London Tottenham Court
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Phil was really helpful in finding me a…
Phil was really helpful in finding me a pair of wellies! Thought they’d be too expensive but he found me a lovely pair within my budget and even gave me a discount! Always love going into Blacks as they always have what I need and the customer service is great 😊
17 octobre 2024
Avis spontané
Réponse de Blacks - London Tottenham Court
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Great customer service
Great customer service. Maj and Samuel were knowledgeable and attentive. I was able to compare different brands and durability to make my final choice.
17 octobre 2024
Avis spontané
Réponse de Blacks - London Tottenham Court
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Walking shoes
Walked in today looking for walking shoes having no real knowledge about what would be suitable. I was approached by Mo who asked a few questions before referring me to Phillip. Phillip helped me select a suitable pair of walking shoes within my budget. Overall a very pleasant experience with good customer service.
17 octobre 2024
Avis spontané
Réponse de Blacks - London Tottenham Court
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Maj was incredibly helpful in picking…
Maj was incredibly helpful in picking out a rain jacket for my trip to London! Went through the options, discussed the differences, and helped me make the right choice!
17 octobre 2024
Avis spontané
Réponse de Blacks - London Tottenham Court
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Nice shoppe
Nice shoppe. Great selection. Phillip provided superb service. Knows the products and advises well. Will certainly shop here again!
17 octobre 2024
Avis spontané
Réponse de Blacks - London Tottenham Court
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
Excellent service and very satisfied…
Excellent service and very satisfied with purchases. Phillip was a great help too.
See you soon Blacks!
16 octobre 2024
Avis spontané
Réponse de Blacks - London Tottenham Court
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Réponse de Blacks - London Tottenham Court
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
Maj was brilliant
Maj was brilliant, helpful, energised, knowledgeable, and listened. A pleasure to deal with. Victor
16 octobre 2024
Avis spontané
Réponse de Blacks - London Tottenham Court
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent service as ever
Excellent service as ever. I had bought an extra sleeping bag with other thongs for a Nepal trek and did not need the sleeping bag. A refund was given even though I was a bit over the 28 days because of my trekking trip
16 octobre 2024
Avis spontané
Réponse de Blacks - London Tottenham Court
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Who ever thought?
Shopping for a pair of shoes can be rather straightforward. And we expected as much. Yet, Phillip treated us as warmly welcomed guests rather than as marks for a sale. Perhaps (as Phillip said) he was just doing his job. But who ever thought that buying a pair of hiking shoes could become a pleasant and memorable experience? Because it was
14 octobre 2024
Avis spontané
Réponse de Blacks - London Tottenham Court
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Top customer service from Philip
Top customer service from Philip, very friendly and helped me choose the right pair of boots, thanks!
14 octobre 2024
Avis spontané
Réponse de Blacks - London Tottenham Court
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Phillip was very kind and helpful!
14 octobre 2024
Avis spontané
Réponse de Blacks - London Tottenham Court
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Good shoes, good service
So at first it was a little quiet then Phillip came round the corner and gave good advice and got me the size up I needed. Suggested some extras but when I said probably not he was very understanding and not pushy on a hard sell which really puts me off. Shoes working so far!
10 octobre 2024
Avis spontané
Réponse de Blacks - London Tottenham Court
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Mo gave excellent and friendly service.
Mo gave excellent and friendly service.
11 octobre 2024
Avis spontané
Réponse de Blacks - London Tottenham Court
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Outstanding Service!
I’d never write a review for my experience in a store, however, the service I got from Phillip and Mo was incredible. Extremely helpful, chatty and with good energy. I’d visit again thanks to them.
11 octobre 2024
Avis spontané
Réponse de Blacks - London Tottenham Court
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Helpful staff Tottenham Court Road
Bought a day sac. Friendly staff checked the price, which was lower than shown and advised on which bag to buy.
10 octobre 2024
Avis spontané
Réponse de Blacks - London Tottenham Court
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
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