A huge thank you to Tanya at Blacks, Newbury for all your help with the expedition gear for my son Jack and me. Tanya took the time to go through our equipment list with us in advance and then s... Voir plus
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Lisez les avis des autres
Great service and advice. My wife was looking for a new pair of trekking shoes and Zak was extremely helpful and patient, going through multiple options and providing lots of advice. Couldn’t have ask... Voir plus
L'entreprise a répondu
I’d been looking at some hiking boots for a while but needed an assistant to help, I’d previously been served by Ann so asked if she could help me select some suitable boots. Nothing was too much t... Voir plus
I bought a pair on walking shoes online and they were advertised as waterproof but these were seriously faulty after wearing just twice they leaked. tried to contact Blacks to discuss this this was i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
- Magasin d'articles de course à pied
- Magasin de chaussures
À propos de Blacks - Newbury
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
68-69 Northbrook Street, RG14 1AE, Newbury, Royaume-Uni
- 01630 416070
4,9
Excellent
1 k avis
Demande des avis aux clients
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Found what I was looking for quickly at…
Found what I was looking for quickly at a reasonable price and cashier Michael was really pleasant.
27 février 2025
Avis spontané
Réponse de Blacks - Newbury
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
Had a very good experience…
Had a very good experience today..Michael was extremely helpful in finding the right shoe and fit etc...
22 février 2025
Avis spontané
Réponse de Blacks - Newbury
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Had what I needed at a good price
Had what I needed at a good price, looked after me well.
27 février 2025
Avis spontané
Réponse de Blacks - Newbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
We have just purchased some walking…
We have just purchased some walking clothing and boots and Ann & Emma at Blacks in Newbury were so very very helpful, thank you guys.
27 février 2025
Avis spontané
Réponse de Blacks - Newbury
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Great help by Ann yesterday
Great help by Ann yesterday. I didn't know that Blacks gave discount to National Trust members. She made sure that I got the discount that I was entitled to.
25 février 2025
Avis spontané
Réponse de Blacks - Newbury
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
Went in to buy a pair of walking…
Went in to buy a pair of walking trousers. Michael and Tanya were so patient and helpful. With their advice, and no pressure we ended up buying the trousers we wanted plus a pair each of thermal walking trousers, a warm top each, a napsack and some walking boot bags. We obviously spent more than planned but came out feeling really good about it all. Thanks guys
24 février 2025
Avis spontané
Réponse de Blacks - Newbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Great shopping experience.
Greeted as soon as I walked into the store by two female staff members which were super friendly and made me feel welcomed.
The main reason for my visit today was for a new waterproof coat suitable for all year round. I walked up to the till point and a younger female staff member opned the fitting room door for me so I could try a few items on.
I ended up purchasing the perfect coat that met all of my needs and matched with a great price. Ann was extremely helpful on tills. She gave me all the information I needed in regards to my new coat and the aftercare of washing ect. Overall super friendly team and such a great store! I will definitely be a returning customer.
24 février 2025
Avis spontané
Réponse de Blacks - Newbury
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Always a good experience in Blacks
Always a good experience in Blacks. Staff are friendly and helpful. This time I received an excellent service from Michael who helped me select a pair of trainer type boots. He was friendly, helpful and used initiative as he straddled very well my needs alongside those of another customer.
20 février 2025
Avis spontané
Réponse de Blacks - Newbury
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Tanya was super helpful
Tanya was super helpful. She helped my daughter with her Dofe kit.
22 février 2025
Avis spontané
Réponse de Blacks - Newbury
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Excellent service today when buying…
Excellent service today when buying hiking boots. Michael was very helpful and knowledgeable and polite.
22 février 2025
Avis spontané
Réponse de Blacks - Newbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Incredible bargains
Got some incredible bargains at the sale in Newbury and Michael deserves a shout out for great service.
21 février 2025
Avis spontané
Réponse de Blacks - Newbury
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Blacks Customer Care Team
My wife and I were exceptionally well…
My wife and I were exceptionally well looked after when we kitted ourselves out for a hiking trip. Ann deserves a shout out!
14 février 2025
Avis spontané
Réponse de Blacks - Newbury
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Blacks Customer Care Team
Boot purchase with Zak
Bought a pair of boots. Not easy as need to fit orthotics. Luckily was helped by Zak who was very helpful and patient. Thank you Zak.
9 février 2025
Avis spontané
Réponse de Blacks - Newbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Great experience
Shopped in store on 15.02.25
Served by young man named Zak. Extremely helpful and friendly. Couldn’t do enough for us. Helped my 13 year old find the right coat for an upcoming school trip to Iceland.
Thank you Zak!
15 février 2025
Avis spontané
Réponse de Blacks - Newbury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Amazing customer service
A few months ago I went into blacks to look for a new puffer coat during the sale, Finn was very helpful to me in finding one which suited my needs and that was still a good price under the sale. He knew exactly where to direct me and how to meet my needs.
29 décembre 2024
Avis spontané
Good range of gear and friendly staff
Jack was really helpful in my buying leather hiking boots (always tricky) and some good trainers.
He was well informed about his stock and was confident in suggesting which boots/trainers were best for me. All staff were cheerful and getting a DofE discount was a welcome bonus. Many Thanks!
15 février 2025
Avis spontané
Jake was very helpful and advised me…
Jake was very helpful and advised me excellently. What a ledgend
16 février 2025
Avis spontané
Knowledgeable staff
Sam in Newbury was very helpful and knowledgeable when buying a new coat this morning. Husband also had the benefit for staff knowledge whilst buying new boots.
15 février 2025
Avis spontané
Jack was very useful in helping me find…
Jack was very useful in helping me find what I needed to get
12 février 2025
Avis spontané
Jack was very helpful
Jack was very helpful. Actually you could tell the whole team were helpful and helping each other out. It was a pleasure to shop there.
12 février 2025
Avis spontané
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