Kate helped me find my new hiking boots in the Salisbury store. She was really attentive, asked me about what kind of trip I was going on & did it all with a smile. The boots are in Denmark now Kate,... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I asked a young member of staff if bungee cables/ ties were sold and was told a flat ‘no’, arms folded, blank stare. No advice or alternative suggestions offered. I felt like I’d asked a really unreas... Voir plus
L'entreprise a répondu
Very welcoming and helpful staff. Especially staff member Kate. But also her colleague whom I didn't get her name. Both an asset to this store/company.
L'entreprise a répondu
A well stocked store with a good range. Staff were proactive and friendly and worked well as a team. Kate was particularly patient with getting almost every size of shoe down for me!
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
- Magasin d'articles de course à pied
- Magasin de chaussures
À propos de Blacks - Salisbury
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
17 New Canal, SP1 2AA, Salisbury, Royaume-Uni
- 01722 447476
4,7
Excellent
464 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Kate helped me find my new hiking boots…
Kate helped me find my new hiking boots in the Salisbury store. She was really attentive, asked me about what kind of trip I was going on & did it all with a smile. The boots are in Denmark now Kate, so thank you! (Only found out we had the same name at check out, a lovely coincidence!)
31 juillet 2026
Avis spontané
Réponse de Blacks - Salisbury
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Great advice and friendly assistance…
Great advice and friendly assistance from all three staff especially Kate
10 août 2026
Avis spontané
Réponse de Blacks - Salisbury
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Very welcoming and helpful staff
Very welcoming and helpful staff. Especially staff member Kate. But also her colleague whom I didn't get her name.
Both an asset to this store/company.
31 juillet 2026
Avis spontané
Réponse de Blacks - Salisbury
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
A well stocked store with a good range
A well stocked store with a good range. Staff were proactive and friendly and worked well as a team. Kate was particularly patient with getting almost every size of shoe down for me!
27 juillet 2026
Avis spontané
Réponse de Blacks - Salisbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Would recommend
Would recommend. I was looking for a particular tent the chap found it out back and got it for me.
20 juillet 2026
Avis spontané
Réponse de Blacks - Salisbury
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Rude unhelpful staff member
I asked a young member of staff if bungee cables/ ties were sold and was told a flat ‘no’, arms folded, blank stare. No advice or alternative suggestions offered. I felt like I’d asked a really unreasonable question!
17 juillet 2026
Avis spontané
Réponse de Blacks - Salisbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
I made the order early in the morning…
I made the order early in the morning and it was available for collection by lunchtime. I then collected it from the store the same day.
30 mai 2026
Réponse de Blacks - Salisbury
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Great cap
Great cap
Great customer service on collection at Salisbury store extremely helpful
Highly recommend 👌
29 mai 2026
Réponse de Blacks - Salisbury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Mel did very well and he was very…
Mel did very well and he was very helpful. Sadly she’s left the company now to working out and over but she was very good. Very patient with me. The new shoes are really good. Good product good quality.
10 mai 2026
Réponse de Blacks - Salisbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Réponse de Blacks - Salisbury
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Under new management
Under new management. Instead of being ignored by three male shop assistants 6 months ago, I was greeted as soon as I walked through the door and served straight away by Mel I think it was. Knew her products and was bright and cheery!
15 avril 2026
Avis spontané
Réponse de Blacks - Salisbury
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Jayden was extremely helpful and…
Jayden was extremely helpful and friendly with it. Thank you.
4 mars 2026
Avis spontané
Réponse de Blacks - Salisbury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Good product but I had to order on line…
Good product but I had to order on line as the local store didn’t have my size, even though my size was showing in stock at the Salisbury store. This caused unnecessary journeys and cost extra to have it delivered. No wonder the shops are all closing down.
25 mars 2026
Réponse de Blacks - Salisbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Good service
Was served by Mel on the morning of Tuesday 24 March 2026. Mel noticed that I was looking at walking boots and quickly came to assist me. She was very patient and knowledgeable. Having tried on many pairs and a good hour later, I purchased a pair of walking shoes/boots.
Mel fully informed me of Black's return policy, which was very much appreciated.
The whole experience was a pleasure and I would definately go there again.
24 mars 2026
Avis spontané
Réponse de Blacks - Salisbury
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Réponse de Blacks - Salisbury
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Helpful staff
Helpful staff, without being intrusive. Reasonable range of items I was looking for.
6 mars 2026
Avis spontané
Réponse de Blacks - Salisbury
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Craig and his colleague gave us good…
Craig and his colleague gave us good advice,helping us choose the right boots,coats and walking trousers. They were knowledgeable, friendly, but relaxed and not pushy at all.
27 février 2026
Avis spontané
Réponse de Blacks - Salisbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Réponse de Blacks - Salisbury
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Kate was super helpful
Kate was super helpful in finding gloves. She made shopping a delight with her wonderful customer service and approachable nature. She even assisted in providing advice on discounts available. Thank you.
30 décembre 2025
Avis spontané
Réponse de Blacks - Salisbury
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Complicated issue with walking boots!
After a complicated issue with my walking boots (long saga!) the staff at Salisbury branch were very helpful in achieving a full refund by helping me , along with customer care in Manchester, and also refunded postage. Thank you
10 octobre 2025
Avis spontané
Réponse de Blacks - Salisbury
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.