Blacks - Salisbury Avis 

Went into blacks Salisbury today and was approached by JAMES T . He was very helpful the moment we walked in the door . Despite my late arrival there was still an amazing service and not the normal trying to push me out the door this guy deserves a payrise !! .
Will definitely return to this store many thanks to JAMES T .

James was very helpful today in Blacks, he offered advice with walking boots for my daughter for her DofE.

Great service today from james and Matt. No problem with bringing my dog in store and clear responses to my questions. Thanks

Prompt and friendly service, excellent discount. James and Haydn were extremely helpful as was their colleague, whose name I've forgotten.

Really helpful chap served me and

There was a number of large signs that stated there was 30% off everything. However when the members of staff were asked how much would a pair of Montane Respond gloves be after 30% was deducted he took them and scanned them and said “they are £42” which was exactly the same price on the printed tag. His attitude was brusque and unhelpful, he appeared to find working on a Sunday was a personal inconvenience. The signage was unclear and so was the labelling.

We went to Blacks in Salisbury to look at walking shoes and boots. They had a good range of walking shoes and boots (brands and types) and we bought two pairs (men's boots and women's shoes) at a good price.
When requested we got answers to our questions but we were left to our own devices to try the items on and make a decision. Tbh the customer service needs to improve (e.g. proactive customer engagement) and isn't a patch on the service you get at Cotswold Outdoor.

The young man that served us was very helpful. He knew just by looking at my son exactly what measurements he was as he said he used to work at Moss Bros. He was therefore able to advise me on exactlythe right size I needed. Great.

A very pleasant shopping experience for walking boots. James was helpful friendly and knowledgeable.Thank you.

Excellent service from James who had to go on a hunt in the store room to find what we wanted in the right size. Thank goodness the stock record was right!

Excellent service from James

I was served by Alex who was extremely helpful and knowledgeable. I needed to return some faulty boots and was so impressed with how Alex dealt with the (quite complicated) process. Well done Blacks, awesome service

James was very helpful in store today thank-you:)

We were served by Katie. She was very friendly and helpful and made all the difference to our shopping experience. A very good range of products at a fantastic price.

James the new manager and the staff in Salisbury wr v helpful

Great service from Katie - thank you!

Served by Katie while choosing new walking boots. Excellent, friendly service. Highly recommended.

I needed a pair of walking boots & the lady was fantastic she kindly brought out 10 pairs of different boots in my size & I purchased the perfect pair for me. Amazing thank you.

Informative yet friendly, still

I purchased a pair of walking boots which became very uncomfortable after wearing them only a few times, so I asked what my options were and I was told that I could return them so I did and upgraded them to a better pair and purchased some gaiters as well all the staff Maisie, Craig and Tegan were very helpful and friendly,I will be back soon thankyou Adrian.