My wife and I walked in to buy some walking shoes for my wife. The size she wanted was not in stock but we were told a new delivery was arriving later in the week that might if we were lucky have the... Voir plus
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Lisez les avis des autres
I asked a young member of staff if bungee cables/ ties were sold and was told a flat ‘no’, arms folded, blank stare. No advice or alternative suggestions offered. I felt like I’d asked a really unreas... Voir plus
L'entreprise a répondu
Kate helped me find my new hiking boots in the Salisbury store. She was really attentive, asked me about what kind of trip I was going on & did it all with a smile. The boots are in Denmark now Kate,... Voir plus
L'entreprise a répondu
Purchased a pair of merrell walking shoes and brasher walking trousers. Abby was helpful with having to go upstairs to the stockroom to get several pairs in 2 sizes. Had visited with a friend at the w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
- Magasin d'articles de course à pied
- Magasin de chaussures
À propos de Blacks - Salisbury
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
17 New Canal, SP1 2AA, Salisbury, Royaume-Uni
- 01722 447476
4,7
Excellent
465 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Walking boot purchase
We found Callum, Helen and Hayden very helpful and knowledgeable. The boots are great!
21 juillet 2023
Avis spontané
Réponse de Blacks - Salisbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Not a customer but...
Not a customer, but had to pick up UPS parcel (which is very handy, instead of schlepping out to some industrial estate). Staff were very friendly and helpful, despite me having been let down by UPS's service. A nice bunch! :-)
21 août 2023
Avis spontané
Réponse de Blacks - Salisbury
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Purchased a pair of merrell walking…
Purchased a pair of merrell walking shoes and brasher walking trousers. Abby was helpful with having to go upstairs to the stockroom to get several pairs in 2 sizes. Had visited with a friend at the weekend, where a friend bought a jacket, served by the manager. He was at the till today and his advice taken re the trousers. Really helpful and knowledgeable staff certainly helps. Plus I got a generous discount, so even happier days. Well done Salisbury branch
21 août 2023
Avis spontané
Réponse de Blacks - Salisbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
A delightful experience
The delightful and well informed Helen - and her colleagues - put a smile on the face of this grumpy old man who does not like shopping.
I walked out with a great pair of shoes at a good price.
Thank you895
17 août 2023
Avis spontané
Réponse de Blacks - Salisbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Bought a jacket at Black's in…
Bought a jacket at Black's in Salisbury. Got home and found they hadn't removed the security tag. 48 mile round trip to get it taken off. Thanks a lot!
16 août 2023
Avis spontané
Réponse de Blacks - Salisbury
Hi,
Thank you for taking the time to leave a review.
I am sorry to hear that our level of service has not met your expectations on this occasion.
If you would like to discuss this further please contact us at onlinereviews@jdsports.co.uk quoting your review reference as the subject TP39834 and provide your order number, full name, and billing address so we can assist you with this further.
Regards,
Saif.
JD Sports Online Reviews Team.
Great shopping experience
Katie helped me find a right pair of shoe for my upcoming hike in Wales.
15 août 2023
Avis spontané
Réponse de Blacks - Salisbury
Hi,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Saif,
Blacks Online Reviews Team.
Friendly staff
Katie was very helpful in searching the store room for several pairs of sandals in my size. Store was clean and tidy with friendly staff.
10 août 2023
Avis spontané
Réponse de Blacks - Salisbury
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Very helpful!!
11 août 2023
Avis spontané
Réponse de Blacks - Salisbury
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
James and Katie were brilliant with…
James and Katie were brilliant with both advice , fitting and packing
9 août 2023
Avis spontané
Réponse de Blacks - Salisbury
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Wow what customer service
Wow what customer service! Had a problem with a new tent as in one of the poles snapped so a quick call and a new ack of poles arrived free of charge!
5 août 2023
Réponse de Blacks - Salisbury
Hi,
We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.
Thanks again,
Blacks Customer Care Team
Excellent Shop
Went in for new walking boots which I wear for work 5 days a week. Was given plenty of time from a very knowledgeable boot expert. Excellent customer service. Thank you very much, we will be back.
24 juin 2023
Avis spontané
Réponse de Blacks - Salisbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
The manager was superb
The manager was superb. I had a pair of walking shoes that were faulty she was able to do a refund without any problems. Normally you expect difficulties with taking something back like this, I explained what was wrong she listened and was very courteous, helpful and knowledgeable. I chose a different pair of walking shoes and paid the difference between the two. I also bought a new pair of walking boots based on her knowledge. I am very happy that all this was done so smoothly. My thanks to her and her team.
1 août 2023
Avis spontané
Réponse de Blacks - Salisbury
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
Brought a pair of walking boots from…
Brought a pair of walking boots from the Salisbury store, was served by Thomas who was polite and helpful. Altogether a very good store.
2 août 2023
Avis spontané
Réponse de Blacks - Salisbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Excellent service
Excellent service. Had multiple walking shoes in size 13. Staff very patient and helpful in letting me try some of the walking shoes on. Will definitely be looking for next walking boots and shoes from Blacks in the future.
10 juillet 2023
Avis spontané
Réponse de Blacks - Salisbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Great customer service
James was extremely helpful and went out of his way to facilitate my purchase
25 juillet 2023
Avis spontané
Réponse de Blacks - Salisbury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Helpful staff
23 juillet 2023
Réponse de Blacks - Salisbury
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Terrific service
Buying walking boots is not something I usually look forward to. Today in Black's though Steve made it an enjoyable experience. He was courteous, patient and offered sound advice when I asked for it. He let me try and retry a full range of boots until I found the ones for me. Thank you, Steve!
20 juillet 2023
Avis spontané
Réponse de Blacks - Salisbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Great service in Blacks, Salisbury
Many thanks to the staff in Blacks, Salisbury today for the really great customer service as I returned an online purchase and made an exchange. Just delighted with my new Salomon walking shoes. The guys in store really worked to find me the right fit and style and matched my online offer.
21 juillet 2023
Avis spontané
Réponse de Blacks - Salisbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Very helpful staff with sympathy for…
Very helpful staff with sympathy for our problems with delivery of a Blacks order which had been partly-thieved during delivery by EVII. Good variety of products at good prices. Excellent. We shall return.
21 juillet 2023
Avis spontané
Réponse de Blacks - Salisbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
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