Went into store looking for camping equipment for my son and was helped by Rio . She was polite , friendly and helpful and seemed to have solid knowledge of the merchandise and what would best suit he... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
First time hiker looking for advice and boots. Served by Simon aka Trav, he was helpful, attentive and knowledgeable, I initially went for a particular boot and he talked me into buying a cheaper one... Voir plus
L'entreprise a répondu
Ordered on-line and even though I ordered my size they were too small. I returned them to a branch to exchange but to be honest, I found the shop staff a little bit arrogant, as in "oh joy" muttered w... Voir plus
L'entreprise a répondu
I visited Blacks store in Sheffield and somehow left feeling ready to summit Ben Nevis or an average sized hill. The staff were outstandingly good, part expedition guides, part mind readers, appearing... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
- Magasin d'articles de course à pied
- Magasin de chaussures
À propos de Blacks - Sheffield
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
69 The Moor Shopping Centre, S1 4PF, Sheffield, Royaume-Uni
- 01143 999828
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Walking Boots - Blacks, sheffield
Was after a new pair of walking boots so popped into Blacks, Adam was the chap I spoke to who was very helpful and helped me find the perfect pair for my needs! Highly recommend
1 août 2024
Avis spontané
Réponse de Blacks - Sheffield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Great Customer Service!
Harriet was very helpful during my recent visit to the store. I was looking for a winter coat for our forthcoming Norwegian cruise that would be warm without being too bulky. Harriet spent time with me checking the fit of the coat I'd chosen, I was also able to try it on with a lightweight zip up top from the rack, as I only had a t-shirt on due to a warm day. I ended up buying both the coat and top, thank you Harriet for your help.
16 juillet 2024
Avis spontané
Réponse de Blacks - Sheffield
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Excellent customer service
Up on my first visit to the sheffield store i had an idea of what camping chairs i wanted, Harriet made this experience much better with her polite attitude in guiding me to getting the perfect one within my budget!
31 juillet 2024
Avis spontané
Réponse de Blacks - Sheffield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Received excellent customer service
Received excellent customer service at blacks when looking for a new sleeping bag, was served by Emily and Maddie who helped me during my visit. Would recommend and always friendly when I enter the store!
29 juillet 2024
Avis spontané
Réponse de Blacks - Sheffield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Stevie
Went in to blacks on the moor and was served by an amazing lady called Stevie, she was very helpful and knew everything about what i needed. Nothing was too much trouble. Thank you Stevie!!
30 juillet 2024
Avis spontané
Réponse de Blacks - Sheffield
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Great Customer Service
Incredible customer service and very knowledgable staff. Stevie, the store manager, in particular was of massive help when she assisted in picking out a new Berghaus air tent. 10/10 would recommend the store to a friend.
25 juillet 2024
Avis spontané
Réponse de Blacks - Sheffield
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Excellent service from start to finish.
Excellent service from start to finish.
Served by Maddie
30 juillet 2024
Avis spontané
Réponse de Blacks - Sheffield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Well having being a novice to camping
Well having being a novice to camping, and having a return to make.
Adam took the time to go through all the tents giving us advice on which was the best for our needs. Totally helpful with a 5* service and great customer experience. Would recommend to everyone to call in if unsure and get some experienced advice from who knows. The return money was back into my bank account less then 24 hours of the return.
28 juillet 2024
Avis spontané
Réponse de Blacks - Sheffield
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Great customer service…
Stevie helped me find the right gear for my next Yorkshire 3 peaks challenge. She helped me find new boots with better support and fit than my previous ones because I had blisters when doing the Yorkshire 3 peaks last month. These new Berghaus boots are a nice wider feet for my feet. Thank you so much for your help! Will come and show you all my pictures on Monday after we finish!
29 juillet 2024
Avis spontané
Réponse de Blacks - Sheffield
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Was sold a garmin forerunner by Kye
Was sold a garmin forerunner by Kye, very helpful on the phone finding me what I need and serving me when I came into store!
27 juillet 2024
Avis spontané
Réponse de Blacks - Sheffield
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Rio was really helpful
Rio was really helpful, had informative answers to all our questions and helped us find the perfect new tent! Highly recommend the Sheffield store!
27 juillet 2024
Avis spontané
Réponse de Blacks - Sheffield
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Mollie was amazing
Mollie was amazing! Really patient when my daughter wanted to try lots of different shoes in lots of different sizes. Thanks so much for your help today!
25 juillet 2024
Avis spontané
Réponse de Blacks - Sheffield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Excellent customer service
I had the best experience at blacks while shopping for my camping.From purchasing the pop-up tent and all camping equipment,kue pointed me to the right things I needed.She was patient and courteous.thank you once again
18 juillet 2024
Avis spontané
Réponse de Blacks - Sheffield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Kye on footwear helped me pick some…
Kye on footwear helped me pick some wonderful comfy sandals to wear and buy
24 juillet 2024
Avis spontané
Réponse de Blacks - Sheffield
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Great Service!!
Friendly helpful staff nothing too much trouble. Alesha went the extra mile to make it stress free. Love the boots really comfy ready for winter! (Sheffield the Moor branch)
23 juillet 2024
Avis spontané
Réponse de Blacks - Sheffield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
I have recently bought walking boots…
I have recently bought walking boots Alicia pointed me in the wright direction and advised me what to get. I have spent a week in Scotland hiking and had no blisters. Thank you Alicia for your help.
23 juin 2024
Avis spontané
Réponse de Blacks - Sheffield
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Kye was absolutely wonderful helping ke…
Kye was absolutely wonderful helping me out, such a nice young girl, had a lovely conversation with her when she was helping me out.
22 juillet 2024
Avis spontané
Réponse de Blacks - Sheffield
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
The 2 girls at the till Kye and Molly…
The 2 girls at the till Kye and Molly were so helpful in helping me find a map and some other bits I needed, such lovely staff very pleased
23 juillet 2024
Avis spontané
Réponse de Blacks - Sheffield
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Great service from Emily in the…
Great service from Emily in the sheffield store.
Thanks 👍
20 juillet 2024
Avis spontané
Réponse de Blacks - Sheffield
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Staff were polite and happy to help
Staff were polite and happy to help. Loads of choice and some bargains on outerwear. Stevie helped me get an ace jacket
1 juillet 2024
Avis spontané
Réponse de Blacks - Sheffield
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
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