Blacks - Sheffield Avis 

1 454
TrustScore 5 sur 5

4,8

69 The Moor Shopping Centre, S1 4PF Sheffield, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

First time hiker looking for advice and boots. Served by Simon aka Trav, he was helpful, attentive and knowledgeable, I initially went for a particular boot and he talked me into buying a cheaper one... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Came in to the store and can’t thank Stevie enough, she helped with every question I had and went above and beyond to make sure I left with everything I needed and happy!

L'entreprise a répondu

Noté 2 sur 5 étoiles

Ordered on-line and even though I ordered my size they were too small. I returned them to a branch to exchange but to be honest, I found the shop staff a little bit arrogant, as in "oh joy" muttered w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I visited the Sheffied Moor store to buy some new walking boots. Mollie served me on the shoes and was knowledgable, friendly and patient whist I tried on a wide range of options. Based on Mollie’s a... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de vêtements et d'articles de plein air
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de sacs et de valises
  4. Magasin de matériel de camping
  5. Magasin d'articles de course à pied
  6. Magasin de chaussures

À propos de Blacks - Sheffield

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Coordonnées de contact

  • 69 The Moor Shopping Centre, S1 4PF, Sheffield, Royaume-Uni

  • 01143 999828

4,8

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(1 454)

3 440 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Thank you to Adam

Thank you to Adam, 10/10 service

19 août 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Great offer on walking socks

Great offer on walking socks. Stevie was great - friendly and knowledgeable. Always use Blacks - great equipment, staff know their stuff and good prices.

18 août 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Came in to the store and can’t thank…

Came in to the store and can’t thank Stevie enough, she helped with every question I had and went above and beyond to make sure I left with everything I needed and happy!

14 août 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Came into store and bought a roof tent

Came into store and bought a roof tent. Dealt with Adam who was really knowledgeable and helpful.

12 août 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

preparing for a DofE Silver expedition

preparing for a DofE Silver expedition, been sold a tent, sleeping bag, and now rucksack all by Adam on 3 separate dates. Amazing service.

10 août 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Online order.

Ordered some shorts online, received updates and picked them up. No problem.

18 juillet 2026
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Productive and positive experience

We had a successful visit to buy new walking shoes for my husband. Simon was very knowledgeable, attentive, efficient and helpful; Simon’s explanations were clear and he gave my husband information he didn’t know he needed!
The assistant on the till was also very helpful.

25 juillet 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Great service and knowledge at Blacks Sheffield


Dear Store Manager,
I am writing to share the outstanding experience I had at your Sheffield The Moor branch. I was shopping for a camping trip and had already visited several outdoor shops looking for a specific table, without any success.
Upon entering Blacks, I was greeted by an enthusiastic young woman named Molly. She listened carefully to my requirements and guided me through the store, pointing out specialized equipment and current promotions. She showed me a foldable table with a storage bag, highlighting a half-price add-on deal. When I jokingly asked if there were any other deals I shouldn't miss, she enthusiastically replied, "Yes! And there is only one left."
As a result of her excellent salesmanship, I went in for a table and left with a brand new 3-person Kampa tent, which was far superior to one I had looked at in Decathlon just 15 minutes prior. I also purchased Nikwax and several other items, all at an incredible price.
Molly’s product knowledge and passion were infectious. In fact, I was so excited that I set up all my new gear in my back garden as soon as I got home. She is an absolute credit to your company, and I wish more retail staff took their roles as seriously as she does. I also want to mention the lovely colleague on the till who was chatting and sharing a laugh with Molly; their positive energy made for a wonderful shopping environment.
Please pass on my sincere thanks to both ladies. Keep up the fantastic work!

Thank you

19 juillet 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

good service from mollie

good service from mollie. found our perfect tent and her knowledge was knowledgable. the staff is so understanding and listening! loved it!!!

19 juillet 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Noté 5 sur 5 étoiles

First time hiker looking for advice and…

First time hiker looking for advice and boots. Served by Simon aka Trav, he was helpful, attentive and knowledgeable, I initially went for a particular boot and he talked me into buying a cheaper one which he suggested was better for what I needed, and he was right. Well done Simon aka Trav, a credit to your company.

17 juillet 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Served by Mollie and Emily

Served by Mollie and Emily, they helped get everything we needed to be festival ready ... very helpful and professional staff, credit to Blacks

18 juillet 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Mollie was amazing and so helpful…

Mollie was amazing and so helpful ensured we had everything we needed and which products were good/ pros and cons of them.

18 juillet 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Great customer service from stevie the…

Great customer service from stevie the manager highly recomend sheffield blacks!

16 juillet 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Staff very knowledgeable and helpful…

Staff very knowledgeable and helpful service is second to none

16 juillet 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Great store

Great store, we have just started camping so we’re unsure of what we needed. Jade was brilliant and very knowledgable, really helped us choosing the tent and other things. Would definitely recommend.

20 juin 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Noté 1 sur 5 étoiles

I would like to have given 0 stars but…

I would like to have given 0 stars but that wasn't an option. I purchased 2 pairs of shorts online and phoned the store to ask how long I had to collect, I was told 2 weeks. I planned to collect in the second week as I would be in the area then. After one week, the store issued a refund so the whole online shopping exercise was a waste of my time.

20 juin 2026
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

I visited the Sheffied Moor store to buy some boots…

I visited the Sheffied Moor store to buy some new walking boots. Mollie served me on the shoes and was knowledgable, friendly and patient whist I tried on a wide range of options. Based on Mollie’s advice on the fit of the shoes, I made a purchase of some Merrell MOAB3 which have been very comfortable and ideal for my walking needs.
I’d also like to shout out Jade on the till who was also helpful during my visit.

4 juillet 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

A great camping equipment experience

The staff were fantastic went above and beyond to help us with all aspects of our purchases.
A big thank to jade and emma

28 juin 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

I was served by RIo and Emily

I was served by RIo and Emily, they were very helpful, knowledgeable and patient, a credit to the store.

20 juin 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

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