Blacks - Sheffield Avis 

1 454
TrustScore 5 sur 5

4,8

69 The Moor Shopping Centre, S1 4PF Sheffield, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

First time hiker looking for advice and boots. Served by Simon aka Trav, he was helpful, attentive and knowledgeable, I initially went for a particular boot and he talked me into buying a cheaper one... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Came in to the store and can’t thank Stevie enough, she helped with every question I had and went above and beyond to make sure I left with everything I needed and happy!

L'entreprise a répondu

Noté 2 sur 5 étoiles

Ordered on-line and even though I ordered my size they were too small. I returned them to a branch to exchange but to be honest, I found the shop staff a little bit arrogant, as in "oh joy" muttered w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I visited the Sheffied Moor store to buy some new walking boots. Mollie served me on the shoes and was knowledgable, friendly and patient whist I tried on a wide range of options. Based on Mollie’s a... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de vêtements et d'articles de plein air
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de sacs et de valises
  4. Magasin de matériel de camping
  5. Magasin d'articles de course à pied
  6. Magasin de chaussures

À propos de Blacks - Sheffield

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Coordonnées de contact

  • 69 The Moor Shopping Centre, S1 4PF, Sheffield, Royaume-Uni

  • 01143 999828

4,8

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(1 454)

3 454 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I recently went to blacks in sheffield…

I recently went to blacks in sheffield to purchase some hiking boots but was unsure of which boots to purchase, I was approached by a member of the team called Rio who helped me get the boots and size I needed, she was very helpful and knowledgeable

3 janvier 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Went to Sheffield store on the moor and…was treated with excellent customer service

Went to Sheffield store on the moor and was greeted with a very happy welcome by the staff I come in to see if I could
Walking top for my partner and staff member rio was very helpful and helped me found the right size and was helpful I walked over to sale section and found a jacket that was size and found a member of staff Emily who was very polite and friendly and helpful and got the jacket down for me it’s fitted fine and she explained how warm the jacket was and also explained the jacket was very warm for my walks to work and also walks in the peaks I decided to buy both and went to till area where I was greeted by very polite and friendly staff member Adam who was very helpful at till area was very good at customer service my experience definitely dersives a ⭐️⭐️⭐️⭐️⭐️ as staff are credit to company and without good staff then company can’t stay around it was ⭐️⭐️⭐️⭐️⭐️ treatment from the staff and look forward to coming back to store again thank you Emily rio and Adam for a truly wonderful shopping experience ⭐️⭐️⭐️⭐️⭐️

4 janvier 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

I was shopping in the Sheffield moor…

I was shopping in the Sheffield moor store and was approached by a member of staff called emily she was so helpful and nothing was tolo much trouble. Thanks again emily you made my shopping a whole lot easier.x

5 décembre 2025
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Great service from Emily Stevie and Rio…

Great service from Emily Stevie and Rio in store today, they have such good energy and it was a pleasure to be served by them. Thank you girls

20 décembre 2025
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Helpful

Emily was very helpful in helping me get what I needed . I’m the Sheffield store.

3 janvier 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Great customer service

I came to the store before Christmas and was looking for some walking shoes Emily was on hand and helped me find the perfect pair she was so lovely and really helpful

22 décembre 2025
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Exceptional service!

Stevie gave us exceptional service when buying our tent, can’t recommend enough!

5 janvier 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Great service whenever I have been

2 janvier 2026
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Great Customer Service

Called in as we noticed they had a sale on and we both needed new walking boots/shoes. I can't remember the names of the staff, but the guy who helped us getting the shoes and the girl on the till, were really helpful and friendly.

13 décembre 2025
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Excellent Customer Service

I went into your Black’s shop on the Moor earlier on looking to find a new pair of hiking boots and was served by the manager (Stevie). She spent a while helping me pick out the perfect pair. I ended up with a new pair at a reasonable price and she even helped me find a new jacket on top. Incredibly friendly and knowledgeable about all the products I enquired about and I’ll definitely be visiting the shop again. 10/10 shopping experience!

9 décembre 2025
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Not been for a while

Not been for a while . Shop was wonderfully Christmassy . Great to see new items and the same helpful staff . Love having a laugh with Stevie and Jade

5 décembre 2025
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Buying a jacket

Came in for a jacket was served by mollie and she was very helpful from start to finish and helped me out with what I needed

5 décembre 2025
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Was in store about 4 weeks ago now on a…

Was in store about 4 weeks ago now on a Saturday morning looking for some new walking shoes. I am a bit of an awkward customer as i have quirky feet but i was lucky enough to get help from a very pleasant young girl called Molly (if i remember correctly!). What an absolute credit to the store and young people in general. She certainly knew her shoes and was a great help in assuring i ended up with the right pair of shoes for me. Many thanks.

8 novembre 2025
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Visited Blacks on Saturday

Visited Blacks on Saturday, looking for a new hold-all. The girl that served me was excellent. She apparently works part time at the weekends. I didn’t buy it on Saturday, but bought it today. All staff involved with my purchase were just great. Thank you.

22 novembre 2025
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Came to get some waterproof…

Came to get some waterproof trainers/wellies for dog walking spoke with a molly who was super helpful and pointed me in the right direction! She needs a raise!!

15 novembre 2025
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Adam was amazing

16 novembre 2025
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Great Customer Service.

Great Customer Service.
We needed help with selecting sleeping bags and Maddie was excellent, nothing was too much trouble. Thank you.

10 novembre 2025
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Blacks on Fargate…

Just visited Blacks on Fargate Sheffield, was served by Maddie who was very helpful and as I was struggling to find boots that fitted well, Maddie was organised and went back and forth with boots I selected, then she came back with boots she thought may fit of a slightly different design and they were perfect. Maddie upsold me some boot protector and a bag too and arranged cover to help another customer at the same time, she also ensured I received the best price possible. Maddie went above and beyond from a customer service perspective and is definitely a credit to Blacks.

10 novembre 2025
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Very good customer service

The server Rio was very nice, she gave us an extra discount and was very welcoming and down to earth definitely a good company to buy from

2 novembre 2025
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service. Was served by Molly who went above and beyond to help. Nothing was to much trouble for her. A real asset to the company.

8 novembre 2025
Avis spontané
Logo de Blacks - Sheffield

Réponse de Blacks - Sheffield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

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