BluePearl Veterinary Partners Avis 

Dr. Kenney, Alex & the Blue Pearl team were so empathetic to our situation. Our beloved 15 y/o spaniel boy, Pilgrim, was helped in completing his journey with us. Though our hearts are broken, they made the whole ordeal a lot easier for us and our boy. We feel very blessed that God gave us 15 wonderful years with Pilgrim, and guided us to Blue Pearl at the end, plus 2 previous times Blue Pearl saved our boy from serious illnesses & gave us extra years with him.

I took my diabetic cat in to this clinic per recommendation of my veterinarian to see the internal specialist. One of the biggest mistakes ever, They put a freestyle libre or commonly known as a CGM in on him. The email I received with the instructions so that clinic could read his numbers number one was incorrect. It was an older model sensor not the one they sent me home with. I was able to research on how to be able to share the information with them. Keep in mind I have two human diabetics, So we are very familiar with all of the tools and medicines used.
When my cat sensor failed I called The clinic at 7:30 in the morning. I didn’t hear back from someone until 530pm that afternoon and she didn’t even seem to know that that’s why she was calling. She called telling me that we needed to up my cats insulin dose by one every 12 hours when I asked what this was based on she said that the doctor had been monitoring him through his numbers and that he has been running high all day. I pointed out that that’s impossible seeing how his sensor failed that morning so no one was able to see his numbers. She told me no the doctor had been monitoring him and that his numbers were high and we needed to up his insulin. I told her that this was not possible. I also let her know that upping a dose by one every 12 hours with no one being able to monitor numbers was on the verge of malpractice. I know with human diabetics, you alter their insulin and you wait a few days to see the results not 12 hours. If I would have followed this information, my cat probably would have died. I spoke a few days later to the medical Director, who verified that in fact, they could not read my cats numbers. So this doctor flat out lied to their Vet tech. I don’t blame the vet tech. She was doing as instructed per the doctor. Reality, though that doctor lied. They call it a miscommunication. I’m not sure how it’s miscommunicated when the doctor says that they’ve been reading their numbers. They’re high. Tell the vet tech to call me and increase his insulin yet his CGM had died so there was no way for this doctor to see his numbers at all. Now I need to take him to another specialist which I now have to repay for so yes I have requested a refund. I thought I was getting one and I got one for the CGM, but not the visit. Also, I filed a complaint with the state board regarding this doctor.
I honestly wasn’t going to issue any negative reviews but now that I’m struggling to get refunds on the full visit, I am taking all avenues. I need to. Overall, my experience with the his staff at the front desk was great, Getting a call back when I was told I would get call back that was lacking. The internal doctor, I would not recommend to anyone!!!! There was no miscommunication. The doctor could not read the numbers, but yet decided to up my diabetic cats insulin dose blindly. Our vet now will no longer refer blue pearl to anyone. Thank goodness, I have history with diabetes and know how it works and I knew not to do this and just blindly follow their instructions. Otherwise my cat probably would not be here today.

Finally got a call back today stating they would not refund our consultation visit, and refused to give me any information as to who I can contact that is above this facility. This is incredibly poor practice skills. If you’re confident in your decision, you should have no problems with someone having a conversation about the care or lack there of you provide.

Let me start by saying that on June 3, we took our dog to Banfield for his annual check-up and vaccines.
Everything about him was normal—he played, ate, drank water, and went to the bathroom like always.
The only thing I noticed was that his abdomen looked slightly bloated.
I told the doctor immediately.

After running routine tests, they said they had to do a special one because his liver enzymes (ALT, ALP, GGT) were extremely elevated. Clearly something was affecting his liver function.
We were given two options: take him to the ER or take him home with medications to monitor him. If anything seemed off, we were to take him back to the ER right away.

So we took him home with the meds and monitored him all day. The next day, even though he seemed the same, we didn’t feel comfortable. We wanted more thorough testing (which Banfield did not offer) to understand why his liver levels were so high.
So we went to Blue Pearl Hospital, which Banfield highly recommended.

Worst decision ever.

To make a long story short, they made us wait over four hours before they admitted our dog.
I had to keep asking for updates—they wouldn’t tell me anything about his condition.
Other clients arrived after us, spent 20 minutes in the waiting room, and were sent home while we were just ignored.
Finally, after I lost my patience, we were given a room. A doctor finally explained the situation.

She told us that the test Blue Pearl had just done was not accurate or reliable enough to assess his liver, and that the proper test couldn’t be done until the next day because the right person wasn’t available.
So they said he had to stay hospitalized overnight.

In our emotional state—stressed, terrified—we didn’t react the way we should have.
Now it’s clear:

Why did they run a test that wasn’t even useful if they couldn’t get real results?

Why keep him hospitalized if it wasn’t necessary?

The answer is simple: money.
They could have easily scheduled us to come back the next morning, but no—they saw an opportunity to charge more.

The next morning we called at 9 AM to ask if the test had been done. It hadn’t.
Even though he stayed overnight supposedly so the test could be done first thing in the morning.
At 11 AM, we showed up—angry—and asked again. A receptionist named Mily thankfully helped us find out what was going on, and confirmed: nothing had been done.

Our dog is very spoiled and loved. I can't even imagine how scared he must have been—locked in a cage, hooked to fluids he didn’t even need, and wearing a hard plastic muzzle that injured his nose and mouth.
I asked to see him and he looked absolutely terrified.
We spent time with him in a room, and they didn’t run the test until 1 PM.

Finally, we spoke with Dr. Bradley P. Book.
At first, he gave us information calmly—but as we asked more questions (which we had every right to do), he became irritated, rude, and completely unprofessional.
He even raised his voice at us. My daughter was on the phone asking questions as well, and he snapped.
If you can’t show basic compassion or human decency, you should NOT be working in animal care.

Then—guess what—he told us they needed to do more tests to truly know the condition of our dog’s liver.
And, of course, they wanted to hospitalize him AGAIN.

We refused. Only then did he offer to do the tests right away and let us take our dog home.
Why wasn’t that the original plan?
Simple: they wanted to squeeze more money out of us.

Let me also say—we were never shown any actual test results. Just verbal summaries from the doctors.
So again: why do two prior tests if they weren’t useful?
The only reason I see is to inflate the bill.

Everyone knows vet care is expensive—we’re prepared for that.
But it’s disgusting and cruel to exploit people in distress, knowing we’ll agree to anything to save our beloved pet.
Of course, they quickly offer Care Credit so you can charge even more money.

Conclusion:
NEVER take your pets to this hospital. EVER.
I will continue sharing our horrible experience over and over again.
This place is inhumane, unethical, and run like a business, not a place of care.

Dr. Bradley P. Book is unprofessional, aggressive, and clearly lacks empathy.
To the nurses Claudia and Cat Soto, thank you for your kindness.
And to Mily at the front desk—thank you for your support.

Sadly, our little one is now an angel.
And my biggest regret is that he spent two of his final days at Blue Pearl Hospital, a place that didn’t deserve to care for him.

P.S.:
Banfield and BluePearl are both owned by Mars, Incorporated.
Now it makes sense why they constantly recommend each other—it’s all about business, not care

Outstanding Surgical Care and Compassionate Team!

I can’t thank BluePearl Veterinary Hospital enough for the exceptional care they provided during my dog Milo’s recent surgery for luxating patella and ACL repair. Dr. Elizabeth Anglin and her surgical team were not only highly skilled but also incredibly compassionate. From the initial consultation to the post-surgery follow-up, they made sure both Milo and I felt comfortable and well-informed every step of the way. The level of empathy, professionalism, and thoroughness exceeded my expectations. I’m happy to share that Milo is recovering really well, and I’m truly grateful for their dedication. I would highly recommend BluePearl to anyone in need of veterinary surgical care.

This place is absolutely horrible, they forced me to pick up my dog though she was far from stable, they would not give me a couple hours to go to the bank and get cash to pay them they would not allow me enough time for the bank to even open my dog is dead now. They don't care please don't get your animal here please don't.

STAY AWAY! They almost killed my dog. Rushed him there with full blown IMHA. They did one blood transfusion and said there was nothing more they could do. Because we refused to let them off the hook, they sent us for a 6K brain scan to see if our pup had a brain bleed just to get us off their back. The scan was negative, but the neurologist there said that a doctor from Blue Pearl left there and opened up a practice in Lakewood Ranch and some staff followed her as well. He said to take our dog there because it has a BLOOD BANK and his chances of survival were better. 2 blood transfusions later, he recovered. Blue Pearl never mentioned Lakewood Ranch Medical Center because there is animosity between the two practices. This is disgusting and reeks of Malpractice!

this hospital could not even save a literal rabbit. AND THEY DIDNT EVEN TRY TO!

This review is directed to the Blue Pearl, Johns Creek Ophthalmology Dept. Dr. Ellen Belknap is knowledgeable & she may be the very few eye specialists in the Atlanta/N GA area. Therefore, we dog parents who have no other choice really - are stuck with her. She has zero interest in how long she keeps patients waiting. I waited an hour, again for my appointment. She doesn't apologize to me. Her staff could care less. Dr. Belknap doesn't really offer encouraging tips or advice on how to cope with a nearly blind dog. She has a calm demeanor, but I can see right through her. She gives excuses to me each time I've waited 45+ minutes. She could give a respectful genuine "I'm really sorry I kept you waiting"...something. She says nothing!! She acts like it's just the way it is! Shaking my head. $1 dollar each minute she's late should be deducted from my $300 bill! We will go to UGA vet school or figure something out. This review will not change anything. She just acts like it's no big deal to keep us waiting an hour! So frustrating & wrong. bye bye.

We took our 11-month-old Husky to them. We had gotten this little girl at the pound. She wouldn't keep anything down and was very sick. Basically, after spending Over $2500 she is no better and they said to bring her back and it will be another $2500 to hopefully make her better. I'm so sick of being taken advantage of I could puke myself.

Dr. Springs is incredibly poor in communicating key pieces of information and action which resulted in us scrambling to get needed medication to control our puppy's symptoms. Would advise seeking specialist vet Healthcare needs elsewhere

I trust my precious dog to their care. They have "state of the art"hospital equipment. They care and are helpful during an extremely sorrowful and tense situation. The cost of the schooling and dedication is amazing to me.

Thank God, I’ve never had to make a visit to the ER for my dog until last night and it was the worst experience. They just charge me $200 for the doctor to come and touch his stomach and say yeah he’s upset which I already knew and to give me a paper saying that he was gonna die if I didn’t do a surgery in two years because he’s a great Dane They were no help. She didn’t give me any information ot tips on what to do on what was going on with him right now, but rather the information that I needed for in two years, which was not important to me if my dog is sick right now thank God he’s doing better with my own research. Don’t trust this place.

Recently one of my dogs ingested Coffee grounds and I found out they are toxic for dogs. I had reached out to my vet and they had us watch him. As he seemed not to get better we were advised to call Animal Poison Control who advised us to take him to the vet. Unfortunately, this was on a Saturday and we had to take him to the emergency vet. The only one we had in town was Blue Pearl.

We had contacted them and headed in. They where upfront and friendly and advised us that they would advise of all costs along the way before doing anything. They took him back after a short wait they came in and advised they needed to take X-rays and the cost. After we waited for over an hour and a half before they came in and advised that he was going to be ok and what we needed to do. The vet showed the x-rays and advised they were going to give him a shot and some fluids.

We waited for them to bring him out so we could check out. This is the only real issue I had because at this point we had been advised of the $160 exam fee and $300 toward x-rays, but when we checked out the cost was $900 + .

I would have paid because my dogs are life I was just a little surprised that we had gone from around $500 to over $900. It would have been nice just to be told in advance but other than that the staff was friendly and professional they had drinks and snacks to help with the long wait time.

Overall I would recommend Blue Pearl Vets if you need your animals looked after in an emergency.

UPDATE: DO NOT GO HERE. THEY WILL DENY ANY WRONGDOING, AND NEVER OWN UP TO THEIR MISTAKES. When my dog needed to go to the er THEY DO NOT ANSWER. When you call and leave messages and call and call again THEY WILL LIE TO COVER THEMSELVES. When your regular vet calls because your pet is dying before their very eyes THEY WILL NOT ANSWER AND THEY WILL LIE LIE LIE THAT THEY RECEIVED NO CALL. Our vet of over ten years would not EVER tell us she called if she didn't follow through. We trust her implicitly. But BluePearl? Do not ever EVER trust these people. Our dog's condition progressed severely and could have been caught much earlier if this office had simply picked up a phone to speak to our vet. We will be searching for every avenue to report this practice.

Original: I could NOT in good conscience advise you to take your pet here for oncology services. They are great while your pet is in the treatment phase, but the second our radiology course was completed we ceased to exist to them. We have had multiple tumors appear elsewhere since our dog's first treatment, and have repeatedly tried to reach BluePearl for advice and records. We have called over and over. Our regular vet has tried directly calling for records and information. BluePearl HAS NOT ANSWERED OR RETURNED A SINGLE CALL. Not to us, and not even to our veterinarian. They do not care about you at all once they have your money.

When I arrived, I was asked by the secretary if I wanted
to pay in treatment stages and not sign over complete control to Blue Pearl, because I am on a limited income. The Dr. specificaly told me $800 for 24hrs including, medication, suck fluid out from lung, and will do everything in his power to help my dog. 12hrs later I get a phone call saying my dog will be discharged because more money is needed. So when I arrive to pick my dog up, they demanded an additional $300 in order to release my dog. A Complete LIE! These Dr's are so kind, yet so dishonest, nothing but money hungry, they will cheat you out of your last dollar. I was warned before hand from my best friend who got the shaft from Blue Pearl as well. They know they are the only overnight Animal ER around so they take advantage.

This place is truly a house of horrors. They misdiagnosed our dog, and even when given the correct diagnosis from another vet they refused to listen! He suffered horrifically for 5 days before he died after surgery. the surgeon admitted if they had called him in 2 days earlier he could have saved him. Blue Pearl is owned my Mars candy and all they care about is MONEY, not your pet!! They even called me at 4:30 AM to demand more money or they would discontinue care. I told them I would bring the money in the morning but they insisted the payment had to be made on the phone right then or they would discontinue care. We had already given them over $10k, in the end we spend just under $20k in 5 days trying to save him. NEVER never take your fur baby to them. DrS (?) Aubry Hirsch and Jeremy Libby are personally responsible for the suffering and ultimate death of my dog. They should be out of business!

On May 6 I was sent to BluePearl pet hospital with my 14 year old Shepherd Mix after her vet discovered that she was bleeding internally. The hospital performed an ultrasound and informed me that she had a tumor on her spleen, and that the spleen would need to be removed immediately or she would not survive. Following an ultrasound I was told that the tumor looked “clean” and that they felt reasonably confident that the tumor was most likely benign. I asked multiple times if the recommended treatment was reasonable for a dog her age, and was told that they saw no reason why she wouldn’t make it through the surgery, recover, and still have several years ahead of her. So based on that information and the assumption that they knew best, we agreed to proceed with the surgery.

I was provided with an estimate outlining a low end of $11k and a max of $13k and submitted a deposit of $9k. On May 10 when I arrived to pick my dog up I was charged $17k. This was more than $4k over the max estimate that I agreed to, and at no point did the hospital contact me to approve additional charges which is the process indicated in the agreement that I signed.

On May 11 I received a call from the hospital, informing me that the biopsies came back showing that the tumor was actually malignant and that she had 6 weeks to 6 months left to live. 10 days later I had to take her in for euthanasia as she was in noticeable discomfort and showing signs of internal bleeding.

This experience has caused significant emotional distress to my entire family, not to mention the amount of debt we incurred which has caused significant financial hardship. Additionally, it was made apparent that I was given very unrealistic expectations when deciding to proceed with treatment. Upon doing a simple google search it was made apparent that there was always a very high probability of her tumor being malignant, and that even if there was no cancer, the survival rate for dogs after a splenectomy is about 52%.

We trusted the hospital to be the experts during a very emotionally distressing time, and were pressured into making a decision that ended up being based on unrealistic/deceptive information.

A horrible experience with Blue Pearl, who charged $4500 for a single day of care yet they failed to inform us of a likely cancer in my pets system that was in the report they ran - yet failed to inform or give to us - while we were racing to treat his seizures and stabilize him. the experts Blue Pearly used didnt even read their own report; i received it from a separate pet hospital that informed us that out efforts were unlikely to help our poor dog. we ultimately had to put him down that day and stop the suffering, it was horrifying that our trust so betrayed and caused us so much grief.

Was charged nearly six grand for a less than three day stay that ended with the death of my parents dog. I WAS NOT contacted prior to them charging my Care Credit card, even though I am the account holder. Then I requested an itemized statement of charges and still have not received that via email. This facility is extremely overpriced and they truly should be ashamed of themselves. There are better facilities in OKC, with much more reasonable prices.

The location in Paramus NJ is the absolute worst place one could take their pet!!

My dog was accumulating fluid in her abdomen and i was a mess. I took her to this place and they told me that had to keep her there overnight and it was cancer and most likely she would need to be put down. I left and the following day i went to visit her. At first i was told they could not bring her out bc she had to remain in an oxygen box so i insisted i enter the back to visit her. The nurse was ridiculous and took Bella out and held her and only wanted me to visit w her while she held her. This is where i became irate and told her tonget lost and leave me with her alone. Bella had the most loving personality w everyone she saw. She dis not react that way w the nurse. I understood Bella needed to go out and the nurse told me she did not bc she took her out twice!! I brought her out anyway and this poor dog peed and took two of the largest poops she ever had!! I then immediately called the people necessary to build an oxygen box in my home bc inwas told she could not live outside of it. I picked Brlla up later that day and she never stepped a paw in the box and lived 3 healthy years after that!!!
Moral of the story is... NEVER TRUST ANYONE TO LIVE YOUR PET BC THEY DONT AND WONT!!! Be the boss of what their life shall be!! Blue pearl is a big flop!!