I only ever needed to purchase 1 item from this company and didn’t want to set up a customer account. Guest checked out which has now led to them refusing point blank to issue me a VAT invoice for my... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Truly useless customer service Initially, set up account, they need a certificate from me which I have emailed to about 5 different address as advised by Customer Svs. All bounce back no longer in u... Voir plus
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There was some little issues. The website isn’t very intuitive and but after a phone conversation with Martin he sorted everything out. I couldn’t order my first bottles online and couldn’t get my 50%... Voir plus
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We visited the Cannock branch on Friday as I needed two drill bits, but unfortunately, they were out of stock. However, the Wolverhampton branch had them available. Erika kindly offered to have them... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de gaz industriels
- aussi dans
- Compagnie gazière
- Fournisseur d'hélium
- Fournisseur de bouteilles de gaz
- Fournisseur de gaz pour le soudage
À propos de BOC Gases
Écrit par l'entreprise
BOC are the UK and Ireland's leading provider of industrial, medical and special gases, our products play an essential role in an enormous range of industries. For over 135 years, we've partnered with businesses like yours to help you deliver quality products and services that keep your customers thriving.
Reliability. Guaranteed.Our superior supply security ensures you can relax knowing you’re covered. With our presence across the UK & Ireland, numerous production facilities and reliable transport fleet, we can deliver anywhere in the country. Plus, with over 50 Gas & Gear stores and 300 agents stocking the highest-quality gas and equipment, you’re always close to BOC.
Range. Unrivalled.We have the largest range of gases, equipment and applications available across the UK and Ireland, from the day-to-day welding gases to our 15,000 strong range of special mix gases. You can have the confidence to know we’ve got what you need, whenever you need it; delivered nationally or collected locally.
Safety. First.Our number one priority is safety. We are committed to maintaining the highest standards of safety and environmental performance through continual investment in training and processes, ensuring our people have the knowledge, skills and tools they need to deliver the highest standards of compliance.
Quality. Assured.We are dedicated to advancing our products, driving innovation and equipping our team with deep industry expertise. We continually invest in and enhance our procedures to provide the best results. Being regulated, certified and compliant at every level, ensures we constantly deliver to the highest standards.
Find easily searchable, helpful articles, guides, frequently asked questions and ways to contact us at our help centre.
BOC help centreCoordonnées de contact
Forge, 43 Church Street West, GU21 6HT, Woking, Royaume-Uni
- feedbackteam@boc.com
- www.boconline.co.uk
3,8
Bien
601 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Smooth Delivery
8 août 2025
Réponse de BOC Gases
Many thanks for your feedback Jim, your comments are greatly appreciated.
Best Regards
BOC Customer Services
Réponse de BOC Gases
Good afternoon,
many thanks for taking the time to leave feedback. I'm pleased to hear you had such a positive experience.
Best Regards
BOC Customer Services
Réponse de BOC Gases
Good Morning John,
Thank you for your review. We appreciate the comment you left and are delighted you are happy with our service.
Kind regards,
Lisa.
BOC Customer Service Team.
Michelle was very helpful and ensured I…
Michelle was very helpful and ensured I got decent prices
Really easy to set up account
31 juillet 2025
Réponse de BOC Gases
Good morning Lee,
Many thanks for your feedback. Your comments are appreciated and I am pleased to hear you had such a positive experience.
Kind Regards,
Lisa.
BOC Customer Service Team.
Always fast and reliable service
29 juillet 2025
Réponse de BOC Gases
Good Morning Pauline,
Thank you for taking the time to leave a review. I am delighted your experience was a positive one.
Kind regards,
Lisa.
BOC Customer Service Team.
1st timer
As someone new to BOC I can say my experience was 1st class.
Mark in the Exeter depot was knowledgeable and helpful, a go to sort of guy. Many thanks.
2 août 2025
Réponse de BOC Gases
Good morning Alan,
Lovely to hear you had such a positive experience. Your comments are greatly appreciated.
Kind regards,
Lisa.
BOC Customer Service Team.
To check helium is in stock before going which it has been the 3 times I’ve have been
Helpful staff
1 août 2025
Réponse de BOC Gases
Good morning Anne, many thanks for taking the time to leave feedback. Your comments are appreciated and I'm pleased to hear you had a positive experience.
Best Regards
BOC Customer Services
Réponse de BOC Gases
Good morning Adam, great to hear you had such a positive experience. Your comments are greatly appreciated.
Best Regards
BOC Customer Services
Always friendly service from the Depot…
Always friendly service from the Depot in Leith Edinburgh, who are ready to give a hand at any time
4 août 2025
Réponse de BOC Gases
Many thanks for your feedback Alan. Your comments are greatly appreciated.
Best Regards
BOC Customer Services
The problem I had was a mix up when…
The problem I had was a mix up when setting up my account but it got sorted after a couple of phone calls but it is working ok now so I am happy with BOC GAS now .
11 avril 2025
Réponse de BOC Gases
Good afternoon Alan, I'm glad to hear the initial issue has been addressed and is working correctly. I appreciate you taking the time to leave your feedback.
Best Regards
BOC Customer Services
Réponse de BOC Gases
Good morning and thank you for taking the time to leave your feedback. I am sorry to hear the service experienced fell below the standards expected. I can see that your query has already been logged and is with our queries team for investigation and resolution
Best Regards
BOC Customer Services
Lee at the BOC brimsdown was excellent
Lee at the BOC brimsdown was excellent, made the whole experience very easy! Thanks Lee!
25 juillet 2025
Réponse de BOC Gases
Good morning,
many thanks for leaving such positive feedback. Your comments are very much appreciated.
Best Regards
BOC Customer Services
Réponse de BOC Gases
Good afternoon Cameron, many thanks for your positive feedback. Your comments are appreciated.
Best Regards
BOC Customer Services
First Order
After initial problems with login my overall experience was great and the individual I spoke with was very helpful and easy to deal with.
20 juillet 2025
Réponse de BOC Gases
Good afternoon,
many thanks for taking the time to leave feedback. I'm pleased to hear your over all experience was a positive one after the initial issues had been resolved.
Best Regards
BOC Customer Services
Very helpful staff.
23 juillet 2025
Réponse de BOC Gases
Good morning Ian, many thanks for your feedback. Your comments are appreciated and I am pleased to hear you had such a positive experience.
Best Regards
BOC Customer Services
The worst management and customer…
The worst management and customer service I've experienced.
Glad I've gone to coregas
30 juillet 2025
Avis spontané
Réponse de BOC Gases
Hi Jamie,
Thank you for your review, I am sorry to hear that you have not had a great experience. I have requested that Trustpilot reach out to you to provide some further details so I am able to identify your account.
Kind regards,
Lisa.
BOC Customer Service Team.
Réponse de BOC Gases
Hi Alfie,
Thank you for your review. I am delighted to hear you are happy with the service provided.
Kind regards,
Lisa.
BOC Customer Service Team.
Réponse de BOC Gases
Good morning Paul, many thanks for the positive feedback, your comments are appreciated.
Best Regards
BOC Customer Services
Although I only use my equipment on a…
Although I only use my equipment on a very low basis the quality of service I have received is excellent be it from the shop that supplies the gas etc to the guys and girls in the office that send the invoice etc nothing is to much trouble 5*
8 juillet 2025
Réponse de BOC Gases
Good Morning Mr Reynolds, your comments are very much appreciated, I am very pleased to hear your experiences are such positive ones.
Best Regards
BOC Customer Services
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