I ordered a Cascade bonsai pot in sparkly bronze, and I also asked for a bit more detail about the wire length and other specifications. I sent that over in a message. To my delight, it arrived... Voir plus
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The information given on the website was useful and allowed me to chose the correct item to suit a difficult setting for me. The item is unique and appears well made. The glazing is very b... Voir plus
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Great choice, good value, great communication and delivery options. Little tree was exactly as described, beautifully packaged in a very presentable box for a gift. Arrived bang on schedule. Tree was... Voir plus
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Got back to my questions really quickly before I made a purchase. I ordered with a selected day & date preference. The tree arrived on said day, in great packaging, perfect condition from a courier... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Bonsai Direct is a specialist bonsai nursery and the UK’s leading seller of bonsai gifts, offering unique and meaningful presents for all occasions—from birthdays and anniversaries to Christmas and other special celebrations. Unlike mass-produced plants, each bonsai at Bonsai Direct is lovingly nurtured and trained by skilled bonsai professionals, ensuring that every tree is unique, healthy, and full of character. Customers can choose from a wide range of indoor and outdoor bonsai, including beginner-friendly varieties as well as impressive, mature specimens for collectors. Alongside trees, Bonsai Direct provides everything needed for bonsai care—pots, tools, soils, and fertilisers—making it a one-stop destination for enthusiasts and gift buyers alike. Every bonsai is securely packaged for safe arrival and comes with a printed care guide, so even beginners can feel confident in caring for their tree. With free next working day delivery to most UK addresses, plus the option to select a preferred delivery date or weekend delivery, Bonsai Direct makes gifting simple and stress-free. Renowned for expertise, quality, and friendly service, Bonsai Direct has earned its reputation as the go-to destination for bonsai lovers and the number one choice for thoughtful, lasting gifts.
Coordonnées de contact
Upcott Barns, Lapford, EX17 6NG, Morchard Bishop, Royaume-Uni
- 07860 165086
- info@bonsaidirect.co.uk
- www.bonsaidirect.co.uk
4,8
Excellent
296 avis
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Perfect little tree
I was very impressed by the comprehensive and beautifully illustrated website. This inspired me to place my first order with Bonsai direct. I was certainly not disappointed. Within 24 hours my delightful Sweet plum arrived in its bespoke box and delivered with care. I would have no hesitation in recommending this company to anyone looking to start or add to there bonsai collection.
24 janvier 2024
Avis spontané
Réponse de Bonsai Direct
Dear Susan,
Thank you so much for taking the time to share your experience with Bonsai Direct. We are absolutely thrilled to hear that you found our website comprehensive and beautifully illustrated. It's our goal to provide not only visually appealing content but also valuable information to our customers, so we're delighted that it inspired you to make your first order with us.
We're overjoyed to learn that your Sweet Plum bonsai arrived promptly and was delivered with care. Ensuring that each bonsai reaches its new home in pristine condition is of utmost importance to us, and we're glad to hear that our efforts paid off.
Your recommendation means the world to us, Julie. If you ever need assistance or have any questions, please don't hesitate to reach out. We're here to help.
Thank you once again for choosing Bonsai Direct. We look forward to serving you again in the future.
Kind regards Sarah - Bonsai Direct
12 year old Bonsai Direct Chinese elm
I bought a 12 year old Chinese elm. It arrived on time and very well packaged so was undamaged. Would happily buy again from Bonsai Direct.
27 janvier 2024
Avis spontané
Réponse de Bonsai Direct
Dear Sue, Thank you so much for your review! We're thrilled to hear that your 12-year-old Chinese elm arrived on time and in pristine condition. At Bonsai Direct, we take great care in packaging our bonsai trees to ensure they arrive safely to their new homes, and we're delighted to hear that our efforts paid off. We're honored that you would consider buying from us again, and we look forward to providing you with exceptional bonsai and service in the future. If you ever have any questions or need assistance with your bonsai, please don't hesitate to reach out. Thank you for choosing Bonsai Direct!
Placed an order late Thursday parcel…
Placed an order late Thursday parcel arrived next day. Very well packaged. Can't wait to order my Bobsai's next.
19 janvier 2024
Avis spontané
Réponse de Bonsai Direct
Dear Michele, Thank you so much for taking the time to write a review. It is always lovely to hear from our customers - it has brightened my day. Hope you enjoy your bonsai. Kind regards Bonsai Direct
Well what can I say … after buying a…
Well what can I say … after buying a Bonsai Tree for my sons 40th for which he was delighted!! Also the amazing help I received from Sarah I then entered a competition for sending in my review!
Well I on went and won £50 to purchase on their website how thrilled and excited was I, so I have treated myself to a gorgeous tree for myself with some accessories… I only ordered it two days ago and it arrived today!!
My word what an absolutely amazing company… I’d highly recommend them if you’re wishing to purchase a Bonsai Tree, the quality of everything is amazing and my tree is perfect … thank you so much !
4 janvier 2024
Avis spontané
Réponse de Bonsai Direct
Dear Gill,
We are absolutely delighted to hear about your positive experience with our Bonsai Trees and the exceptional service provided by Sarah. It warms our hearts to know that the Bonsai Tree you purchased for your son's 40th birthday was a source of joy for him.
Congratulations on winning the competition! We're thrilled that you chose to treat yourself to another gorgeous tree and accessories with the £50 prize. It's fantastic to hear that your order arrived promptly, just two days after placing it.
Thank you so much for recommending us and for your kind words about the quality of our products. We strive to provide the best possible experience for our customers, and your satisfaction means the world to us. If you ever have any questions or need assistance in the future, feel free to reach out.
We appreciate your support and look forward to serving you again in the future.
Best regards, The Bonsai Direct Team
Réponse de Bonsai Direct
Dear Emille, Thank you so much for your review. Wishing you a wonderful Christmas 🎄From The Bonsai Direct Team
#244709 Ligustrum Bonsai
Next day delivery by DPD was first class. Packaging was extremely secure & plant arrived in great condition, secure in the box & well watered. I am very pleased with the bonsai & it is now down to me to ensure that it continues to thrive. I will definitely buy from Bonsai Direct in the future.
2 novembre 2023
Avis spontané
Réponse de Bonsai Direct
Hi Steve,
Thank you for taking the time to leave a lovely review. We are so pleased to hear that your bonsai tree arrived in great condition and that the delivery experience was smooth. Good luck in your bonsai journey, we can't wait to see what else you add to your collection.
Best Wishes,
Bonsai Direct.
Delivery failure
I ordered a bonsai for a 40th birthday gift. I asked for a specific delivery date and asked if the gift could be left in the unlocked porch. I received the delivery time information, but DPD wouldn't leave the gift in the porch! As it was a Friday birthday I was extremely disappointed to learn that it won't now be delivered until the following Monday.
As this was a very very special birthday I am extremely upset at the failure to deliver.
I can't say what the bonsai will be like now that it hasn't been delivered, but it certainly is very disappointing and totally unsatisfactory especially as there is a 40th balloon and tag in the box and the birthday date has now been missed.
I can't say that I would recommend this service to anyone.
6 octobre 2023
Avis spontané
Réponse de Bonsai Direct
Dear Rita, That you for your order. I am so sorry that your gift was not delivered on Friday. We did dispatch it on the right day and we did include those delivery instructions. I tried to phone DPD over the weekend but they were closed. I have phoned again this morning and it will be delivered today. Rest assured the bonsai is well watered before delivery and will be absolutely fine in the box for over a week.
I am so sorry you feel the need to write such a negative review. This is totally a DPD driver error and completely beyond our control. 99% of orders are delivered as ordered but we do say 'We cannot guarantee' delivery at the checkout as sometimes there are breakdown or illness which causes delays. In this instance DPD could not advise as to why it was not delivered. Clearly you hold us responsible but I am unsure as to what we could have done to prevent the delay which is why we always say delivery is not guaranteed. I am so sorry that the special birthday was missed. Kind regards Sarah
Almost perfect! Thanks
Plants were a little squashed, but otherwise a great purchase, and great customer focus!
21 septembre 2023
Avis spontané
Received a truly stunning bonsai tree…
Received a truly stunning bonsai tree at the weekend. First class packaging and very quick delivery. This is not the first tree that I have had from Bonsai Direct and it won't be the last. The service is excellent too. Thank you.
15 juillet 2023
Avis spontané
Réponse de Bonsai Direct
Hi Ricky,
Thank you for taking the time to leave such a wonderful review. We are really pleased to hear that you love your new bonsai and are happy with the service received. Take care, The Bonsai Direct Team.
Not impressed
I'm in the "not awfully impressed" camp.
I bought a "Premium Indoor Bonsai" for my wife for Christmas.
When the tree arrived, it looked great and was extremely well packaged.
I followed all instructions, ensuring it was watered as directed but almost immediately (we're talking a handful of days) the leaves turned yellow and began dropping. I wasn't too concerned as the instructions said this might happen.
We soldiered on for a few months but the tree got worse and worse, in spite of it being properly cared for, as per the instructions.
In March, I got in contact with Bonsai direct who asked me to send some photos.
"It looks like the tree has dried out at some point as it is the top that looks to be suffering the most. It could have dried out from lack of water (possibly volume rather than frequency of watering) or gotten too hot."
This was odd as we always made sure it was properly cared for.
Subsequently I was asked to cut the bark to see if it was green underneath. Some bits were, some not and I fed this back.
I then got further advice, damp soil, bright location etc, another six weeks until improvement but this didn't improve matters.
Obviously I had hoped for the sad specimen to be replaced, but that offer was clearly not forthcoming.
16 mars 2023
Avis spontané
Réponse de Bonsai Direct
Thank you for sharing your feedback regarding your recent purchase of our "Premium Indoor Bonsai" for Christmas. We appreciate your detailed account of your experience.
We take great pride in the quality of our bonsai trees, and we can assure you that the tree was in perfect health when it left our nursery. Our team carefully nurtures each bonsai, and it takes us many years to grow them to their optimal state.
After reviewing the photos you provided after three months of delivery, we noticed that the top of the bonsai showed dry and crispy leaves, while there were clearly many new bright green shoots on the lower branches. This indicates that at some point, the bonsai may have become too dry or too hot, which could have affected its overall health. We believe that the advice you received regarding maintaining a proper level of moisture and providing a bright location (but avoiding direct sunlight) was indeed helpful under the circumstances.
We understand your disappointment and frustration with the condition of the bonsai. However, we would like to emphasise that the bonsai was delivered in perfect condition, and it is not possible for us to be responsible for its well-being after three months, as we are not there personally to care for it.
Negative reviews are always disheartening for us, as we strive to provide the highest quality bonsai trees and exceptional customer service. We take each review seriously and use them as an opportunity to learn and improve. In this case, we are genuinely puzzled as to how you feel we are at fault, as it was delivered in perfect condition.
Your review seems a little unfair to us but nonetheless, we respect your perspective and are committed to resolving this matter to the best of our abilities.
I shall personally email you again and hopefully another 3 and a half months down the line we could have us updated photos as clearly in March the bonsai had loads of new shoots and at that point we were not overly concerned and felt the bonsai would make a full recovery with time.
I shall be in touch immediately.
Kind regards
Bonsai Direct Team
It’s ok I suppose
It’s ok I suppose. Images on site suggest a better looking plant than the one I got. Seen these in supermarkets for half the price.
I think the lesson is. There isn’ta good cheap bonsai.
17 juin 2023
Avis spontané
Tree was dead within 4 months.
My wife took delivery of a bonsai tree in September 2022 as a gift from our daughter. All the leaves fell off before Christmas and have not grown back. The tree was cared for as directed and never ever allowed to dry out. My wife has been nurturing plants for over 60 years and knows exactly what she is doing. We did email the company and they want us to provide photos but our daughter would be mortified and embarrassed if she knew what it looked like so we are undecided as to our next step. Most 5 star reviews seem to have been written shortly after delivery and praise the speed and appearance of the tree on arrival…….pointless reviews in my opinion. This review is honest and frank.
10 juin 2023
Avis spontané
Réponse de Bonsai Direct
Dear John,
Thank you for sharing your experience with us, and we appreciate your honesty and frankness. We're truly sorry to hear about the unfortunate condition of your bonsai tree after just a few months.
As a horticulturist with years of experience, we understand that there can be various reasons why a bonsai tree might lose its leaves and eventually perish. It's important to note that bonsai care can be slightly different from caring for other plant species, and we are here to help you navigate through any challenges you may face.
While it's understandable that you may have reservations about sharing photos due to concerns about your daughter's reaction, we assure you that our intention is solely to assist you in diagnosing the issue and providing the correct advice to potentially save your bonsai. We can quickly identify the problem from a photo and suggest appropriate measures to improve its health.
We genuinely value our customers and are always ready to support them in their plant care journey. If you could still send us the photo, even though it has been a year since the incident, we will do our best to help you. It's worth mentioning that the sooner you reach out to us when your bonsai shows signs of ill health, the better we can assist you in resolving the issue.
Once again, we apologise for the disappointment you've experienced. Please don't hesitate to contact us with any further questions or concerns. We are committed to providing excellent customer service and helping you revive your bonsai tree.
Wow! Just wow!
Wow! What can I say. Order placed 2pm Friday and delivered 12pm the following day. 3 days sooner.
I ordered the twin pack with plastic trays, I thought the trays may be a bit flimsy, but they are lovey sturdy trays.
The trees were so well packed, they hadn’t moved in the box, and as your write up says, “ As the discription is clearly stated on the box, the delivery drivers seem to take more care of them”. Which he did xx
I am now they proud owner of two beautiful bonsai trees.
27 mai 2023
Avis spontané
Réponse de Bonsai Direct
Dear Marion,
Thank you so much for your amazing review! We are thrilled to hear that you had such a positive experience with your recent purchase of the twin pack bonsai trees. We take great pride in ensuring prompt delivery, and we're glad to see that your order arrived three days earlier than expected.
It's wonderful to know that you are pleased with the quality of the plastic trays. We strive to stock sturdy and reliable accessories to complement our bonsai trees. We carefully pack each item to ensure it arrives in pristine condition, and we're delighted that your trees were securely protected during transit.
We're also glad to hear that the delivery driver handled your package with care, as indicated by the clear description on the box. We believe in fostering a sense of appreciation for these living treasures, and it's heartwarming to know that our efforts translate into safe and secure deliveries.
Congratulations on becoming the proud owner of two beautiful bonsai trees! We hope they bring you joy and tranquility as you nurture and enjoy their natural beauty. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to help.
Thank you once again for your kind words and for choosing us for your bonsai needs.
Best regards, The Bonsai Direct Team
Very Pleased Customer
Following the second purchase of a bonsai from Bonsai Direct I am very pleased with all aspects of the company from web site browsing through to purchase and delivery of a quality bonsai that I am pleased to own. All associated documentation supplied was very useful. I will be purchasing additional bonsai and goods in the near future.
8 mai 2023
Avis spontané
Réponse de Bonsai Direct
Dear Adrian, we truly appreciate you taking the time to write this review and very much value your comments. We hope you enjoy your latest bonsai and are always here if you need anything. Very best wishes The Bonsai Direct Team
Great seller of Bonsai Trees
Tree arrived In perfect condition well packaged and has a great shape
Thank you
Will order again from this seller
11 mai 2023
Avis spontané
Réponse de Bonsai Direct
Dear Valerie,
Thank you very much for taking the time to write a lovely review. We hope you enjoy your new bonsai. Best wishes, The Bonsai Direct Team.
Cherry tree bonsai
I am so pleased with the cherry tree bonsai I bought from Bonsai Direct for my husband - it’s superb and arrived so healthy with flowering buds - the box it came in was brilliant for the journey and it arrived in perfect condition
6 mars 2023
Avis spontané
Réponse de Bonsai Direct
Dear Helen, thanks so much for your review. We are delighted that you love your Cherry Blossom Bonsai - they are looking stunning. I hope you enjoy the lovely flowers when the buds open. Best wishes - thanks again The Bonsai Direct Team x
Fantastic company with quality products and service
Firstly, was most impressed with the speed of delivery and the first-class packaging that protected the delicate product in transit. The company obviously took time and effort to ensure that the tree arrived in perfect condition which thankfully it did.
The actual tree '11-year-old Oriental Tea Tree' exceeded expectation in condition, quality, and overall aesthetics and in my view the product is proving excellent value for money.
Overall, more than pleased with my purchases and dealing with this company and I would therefore have no hesitation in recommending their services.
21 février 2023
Avis spontané
Réponse de Bonsai Direct
Thank you for your lovely review. We are really pleased to hear that you are happy with the overall service received and that the bonsai exceeded your expectations. We hope you enjoy watching your bonsai grow. Many thanks, The Bonsai Direct Team.
Bought a lovely little tree
Basically got what I ordered; a lovely Bonsai tree and a small care kit. It was a Valentine's gift for my wife and she loves it. The tree comes with plenty of advice on how to care for it. All delivered on the day I asked for it to arrive and the little message on the top of the box asking the driver to be careful because its "only a little bonsai tree" was a nice touch.
10 février 2023
Avis spontané
Réponse de Bonsai Direct
Thank you so much for your review. We are so pleased that your wife liked her Valentine's gift. We hope you enjoy growing it. With thanks The Bonsai Direct Team
My perfect little tree…
This was my first time buyjng a bonsai tree and was not sure of what to expect. The Tree arrived very well package and was exactly as it looked on the website. I am more than pleased with my beautiful little tree and will be 100% adding to my collection.
Thank you so much
3 janvier 2023
Avis spontané
Réponse de Bonsai Direct
Happy New Year. Thank you so much for your review. We are so pleased you liked your bonsai tree. We hope you enjoy growing it and pruning. Many thanks Bonsai Direct
Excellent service from initial order to…
Excellent service from initial order to delivery. Arrived 2 days earlier than requested but was advised of this and wasn't an issue. Ordered 2 trees for friends and arrived in the same box. Wasn't aware of this and rang the company and what brilliant service Sarah gave. silly me didn't check but both trees there and in excellent condition. would highly recommend!
21 décembre 2022
Avis spontané
Réponse de Bonsai Direct
Thank you so much for taking the time to leave us a review; it is greatly appreciated. We apologise for the early delivery, but are so glad that you are happy with both trees.
Thanks again for your recommendation.
Wishing you a happy Christmas.
Kind regards,
Bonsai Direct
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