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Lisez les avis des autres

Noté 1 sur 5 étoiles

Truly awful experience. I've had to change my accountant now. Took so long to do my self assessment that HMRC fined me for being late. Paid for a share structure change that after months I still hadn'... Voir plus

Noté 1 sur 5 étoiles

I intend to report senior Boox accountants to FRC. They have disappeared leaving a trail of negligence and incompetence, leaving my company exposed and with debts held with a collection agency. There... Voir plus

Noté 1 sur 5 étoiles

Awful Company - who like to charge but return very little. I am now in the process of submitting a complaint via ICAEW. Dissolved my Company but Boox failed to inform then HMRC of this and hence th... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Like other reviewers, I used to love Boox and recommended them widely. They recently botched a migration from their proprietary software to Xero, losing much of my data and embarrassing me in front of... Voir plus

À propos de l'entreprise

  1. Cabinet d'expertise comptable

Écrit par l'entreprise

We provide an innovative online accounting service which allows UK based sole traders, contractors, freelancers and SMEs with the opportunity to operate at their full potential. Our clients have access to a bespoke accounting app, combined with unlimited access to a dedicated client accountant at a fixed monthly fee.


Coordonnées de contact

1,1

Mauvais

TrustScore 1 sur 5

311 avis

5 étoiles
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3 étoiles
2 étoiles
1 étoile

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N'a pas répondu aux avis négatifs

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Tous les avis

(311)

2 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Not impressed

Just an update I used Boox back in 2015 and they have replied back today so I await the out come of their enquiry so for now this review will have an open mind til then. Thanks for reading. Update to happen soon I hope.

25 mars 2015
Avis spontané
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Réponse de Boox

Good morning Paul,

Thank you for your time this morning. As requested we have contacted your new accountant to gather more information on the issues you had when you transferred over to them back in 2015.

Once we have received this feedback, we will be back in touch with an update.

Kindest regards

The Team @ Boox

Noté 5 sur 5 étoiles

Boox, so far.....? EXCELLENT!

Better than a chocolate chip cookie, a happy office environment, with exceptionally polite and happy staff.

My first impression was extremely positive, welcomed with a firm hand shake and an offer of tea or coffee.

In a quite aarea we discussed my options an how things would progress.

Despite being terribly close to April, the staff have worked hard to have everything in on time and upto date.

This is the total opposite to my previous accountants who delivered no courtesy what so ever. Never keeping contact or calling to ask me questions in the pursuit of maximising my financial outcome. (BROOKSON).

BOOX has restored my confidence in accounting services!

many thanks

Neil

Wado Marine

24 mars 2015
Avis spontané
Noté 5 sur 5 étoiles

Very supportive and user friendly service - above my expectations

Boox services made my accounting very easy and straightforward. The online system is superb and the accountants are very friendly and helpful - you always have all the info before you ask for it and therefore all your accounts are safe. The service is a bargain for what they offer and I was very satisfied.

11 mars 2015
Avis spontané
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Réponse de Boox

Hi Radovan,

Thanks very much for taking the time to leave us a review. We're delighted to be of service!

The Team at Boox

Noté 5 sur 5 étoiles

Fully recommended service!

When I started my limited company, I needed an accountant who would be on hand whenever I needed them and who knew what they were doing. Boox was exactly what I was looking for. They were always approachable, professional and helpful and it took a load off my mind. They were recommended to me and I'd recommend them too.

5 mars 2015
Avis spontané
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Réponse de Boox

Hi Kamal,

Thanks for leaving us a review, and also for your time with us as a client. We're obviously sorry to see you go, but good luck for all your future endeavours. Don't hesitate to get back in touch if you turn your hand to contracting again.

The Team at Boox

Noté 5 sur 5 étoiles

Boox Online accounting service

I initially registered with Boox for the purpose of trialling the facilities and found the on-line services were extremely easy to use. I signed up with no hesitation having found the cost to be more than fare and very competitive. Every contact I made with Boox was dealt with immediately and in a very supportive and professional manner. The quality of the documentation clarity for tax purposes was excellent.
When the advisor I was first assigned on registering had left Boox the transfer to another advisor was seamless.
Communication from Boox in news letters was very helpful and informative. They are extremely honest in dealing with you and you can call or email at any time for support or simply advice.

I would and have recommended Boox with no hesitation.

In summary:

1. Many services available
2. Website is very user friendly
3. Professional
4. Good communication and support
5. Meet every need of a contractor

3 mars 2015
Avis spontané
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Réponse de Boox

Hi Mark,

Thanks for the great review. We're sorry to see you go, but good luck with your new role. Don't hesitate to get in touch if you need our services again in the future.

The Team at Boox

Noté 5 sur 5 étoiles

they pay for themselves

The advise and help received from these guys has saved me so much money that they actually pay for themselves. Don't regret for a second signing up with this very friendly team. Highly recommend.

1 mars 2015
Avis spontané
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Réponse de Boox

Hi Wolfie,

Thanks for the review - much appreciated! Let us know if you've ever got any questions about the service or your business finances.

The Team at Boox

Noté 5 sur 5 étoiles

Boox. A Reliable, friendly and profession accountancy service.

I have always found my Boox accountant, Matt McInnes, to be friendly and approachable. He is also very patient when having to explain things more than once or more sometimes! He always gets back to me quickly if I need any advice. Other staff at Boox when I talk to them are also efficient and friendly. My messages always get put through to Matt.
A specific example of the professionalism and care they give to clients is the recent need to complete the necessary documents for the tax return that had to be completed by April 1st. I was late with getting everything back to them but what was great was that they were really proactive in encouraging me and offering support to get the job done. Thanks to Matt and his colleague Lee Thomas's hard work they managed to coordinate everything to beat the deadline.
I would recommend Boox to anyone looking for a friendly and professional accountancy service.

12 février 2015
Avis spontané
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Réponse de Boox

Hi Jean,

Thanks very much for leaving us such a nice review. We're obviously delighted to help not only with your Limited Company Accounts, but also your tax return. Your comments have also been past to Matt & Lee who appreciate your comments.

The Team at Boox

Noté 5 sur 5 étoiles

Boox Service.

Clear, concise, knowledgable of the process and requirements. Quick and efficient set up.

29 janvier 2015
Avis spontané
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Réponse de Boox

Hi Gurminder,

Thanks for leaving us a review. We're please to see you're happy with the set up of your new business. Give your accountant a call if you ever have any questions.

Thanks

The Team at Boox

Noté 4 sur 5 étoiles

Good efficient and friendly service.

It was easy to sign up as a Ltd Company via Boox, they are always available to answer questions. Service with a smile.

28 janvier 2015
Avis spontané
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Réponse de Boox

Thanks for leaving us a review Olga. We're pleased to see you're happy with the service to date. Don't hesitate to get in touch if you have any queries.

The Team at Boox

Noté 5 sur 5 étoiles

Responsive, Professional, Friendly - what else do you want?

As a long term employee under PAYE, I was apprehensive about making the move to Limited Company. The team at Boox were very patient in handling my questions and concerns, and gave me loads of reassurance. A very good start to our business relationship.

19 janvier 2015
Avis spontané
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Réponse de Boox

Hi Huw,

Thanks for leaving us a great review. We're obviously keen to ensure that we continue to provide you with the great service you've received to date, so keep in touch if you ever need any advice when it comes to your finances.

The Team at Boox

Noté 3 sur 5 étoiles

Miscommunication abounds so far

My first phone calls with Boox were good, and I received all the information that is needed.

The implementation leaves something to be desired. I have been having difficulties with setting up my business bank account. There is too much back and forth and unclear instructions on what to do, not to mention updates come a while after.

Just this morning, I had issues with my accountant, who took the documents that I addressed and sent in for someone else within the company (to certify them and send to the bank), and she sent them back to me without consulting me first. I am deeply disappointed, because she has just lost me some time in setting up my business account.

So far, I am a cautious customer and will need some massaging before trusting the company fully.

16 janvier 2015
Avis spontané
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Réponse de Boox

Hi Karina,

Thanks for taking the time to leave us a review.

Further to your recent conversation with our Director of Partnerships, we hope that things are now progressing a little more to your satisfaction, and we'll do our utmost to get your business bank account progressed as quickly as possible with a view to getting you up and running.

We will endeavour to ensure your initial faith in us wasn't misplaced from here on in.

The Team at Boox

Noté 5 sur 5 étoiles

Setting up my limited company

The process with setting up my limited company from start to finish with Boox was handled very professionally, expediently and I was sign-posted to third party companies who also assisted me with setting up my limited company. I would have no hesitation in recommending Boox to any other of my colleagues who are looking to become limited companies themselves. The service from start to finish was excellent.

19 décembre 2014
Avis spontané
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Réponse de Boox

Hi Terrence,

Thanks for leaving us a review. We're delighted to see you're pleased with how we've got you all set up and running. Don't hesitate to get in touch if you need any further help or advice with your business finances.

The Team at Boox

Noté 5 sur 5 étoiles

Easy straight forward set up

For someone who had no glue about what goes on behind the scene. Boox have been really helpful and patient with me to get everything set up. My dedicated accountant Faye is quick to respond to calls and emails and has a good way of explaining things. I trust her judgement and know that she will do what she can to maximise my income. The on-line portal and app are a great way to manage your accounts and are easy to use. I have only been with Boox a few weeks but so far am very happy with the service and would recommend.

17 décembre 2014
Avis spontané
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Réponse de Boox

Hi Sarah,

Thanks for your kind words, and we're all glad to hear you're happy with the service you've received to date, and we've also passed your comments onto Faye.

The Team at Boox

Noté 5 sur 5 étoiles

10/10

Accounting for a limited company is generally viewed as boring but important - Boox has been brilliant so far and for a fixed fee it combines online accounting and an accountant that is easily accessible by phone/e-mail.

2 décembre 2014
Avis spontané
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Réponse de Boox

Hi Talal,

Thanks for taking the time to leave us a review. We're pleased to see your happy with our service to date, and we'll try to make sure things stay that way! Get in touch if you ever have any queries!

Thanks

The Team at Boox

Noté 3 sur 5 étoiles

Ok as long as uou don't mind chasing everything up.

They are an easy to use company nearly everything done online. They aren't very proactive at calling you so you need to keep on top of it. I think this might be because they charge you to call them

13 novembre 2014
Avis spontané
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Réponse de Boox

Hi George,

Thanks for taking the time to leave us a review.

There is unfortunately always a small delay when it comes to starting out and operating through a Limited Company, which is normally down to the time it takes to set up a business bank account. As you've now returned your bank account forms to us, please be assured that we will do out utmost to ensure it is set up within our usual timeframes agreed with our banking partner.

Just to be clear regarding your last point, we don't charge anyone to call us. The 0808 number shown on our website is free from landlines (and will be soon from mobiles) - it is your mobile provider who makes the charge to 08 numbers. You can also call us on our local number which is 02392 883315.

Kind regards

The Team at Boox

Noté 5 sur 5 étoiles

really good so far

just got all set up. so far great support. hoping it remain the same

21 octobre 2014
Avis spontané
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Réponse de Boox

Hi Biljana,

Thanks for leaving us a review, and we're delighted to see your happy with the service to date. We'll of course look to ensure your opinion stays this way!

Thanks

The Team at Boox

Noté 5 sur 5 étoiles

they explained everything that well even I understood it thats how good they were

They explained everything in full down to the finest detail ie tax what I can claim back and even gave me advice on best way to operate my business and best format to be able to claim tax back on things I buy for the business they set up vat registration and business bank acct which is 2 main things of setting up a business I didnt have much to do to start business they made it so easy for me .

2 octobre 2014
Avis spontané
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Réponse de Boox

Hi Andy,

Thanks very much for leaving for the kind review. We're delighted that you've found our set up process nice and efficient. Get in touch if you ever have any queries, or need some advice.

The Team at Boox

Noté 5 sur 5 étoiles

Great services!

I was advice by a friend to use services from this company and I have no regret. They've contacted me in the same day...and in fastest time they solved my request!

Thanks

10 septembre 2014
Avis spontané
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Réponse de Boox

Hi Robert!

We're delighted you're happy with our service so far. Don't hesitate to get in touch if you have any queries about your business finances.

The Team at Boox

Noté 4 sur 5 étoiles

great service

great service provided by the staff at boox accounting. I was a bit apprehensive about setting up a limited company but the staff Boox have been supportive and helped to registering my company for me as well as sorting a business bank account and have given me great advice regarding VAT registration.

7 septembre 2014
Avis spontané
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Réponse de Boox

Hi Amrit,

Thanks for leaving us a review. We're happy to put you at ease with the whole process of starting out as a contractor. Just remember to get back in touch if you ever have any queries.

The Team at Boox

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