Truly awful experience. I've had to change my accountant now. Took so long to do my self assessment that HMRC fined me for being late. Paid for a share structure change that after months I still hadn'... Voir plus
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Lisez les avis des autres
I intend to report senior Boox accountants to FRC. They have disappeared leaving a trail of negligence and incompetence, leaving my company exposed and with debts held with a collection agency. There... Voir plus
Awful Company - who like to charge but return very little. I am now in the process of submitting a complaint via ICAEW. Dissolved my Company but Boox failed to inform then HMRC of this and hence th... Voir plus
L'entreprise a répondu
Like other reviewers, I used to love Boox and recommended them widely. They recently botched a migration from their proprietary software to Xero, losing much of my data and embarrassing me in front of... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We provide an innovative online accounting service which allows UK based sole traders, contractors, freelancers and SMEs with the opportunity to operate at their full potential. Our clients have access to a bespoke accounting app, combined with unlimited access to a dedicated client accountant at a fixed monthly fee.
Coordonnées de contact
2nd Floor, The Port House, Port Solent Marina, PO6 4TH, Portsmouth
- 02392 883315
- info@boox.co.uk
- www.boox.co.uk
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Réponse de Boox
Setting Up Own Limited Company
Very fair fees - set up included in first month's payment. Accountant very patient and helpful. Good email correspondence. Very happy with service so far.
As easy as it can be
Boox make it as simple as possible to set up a VAT registered company and get trading - helpful on the phone, fast on email, professional at all times
new software has made this easy to use
I was a client previously and closed my account with Boox when I stopped work. When I started work again I signed up with a different company accountant and just found it awful to use . I requested to sign back up with BOOX as the software and process is so easy to use.
Mary Kearney
New to this
Just become a limited company with a lot of concern about the process. Boox made the experience very smooth and hassle free throughout the process. Efficient at what they do, would not hesitate to recommend them. I just wish I had made the move years earlier
Signing up with Boox
I joined Boox recently and I'm extremely satisfied with the service and support I have received and continue to receive. I love their friendly approach which really put me at ease and know that I can go to them with any concerns I may have or guidance I may need no matter how trivial things might appear to me. I love the Boox app too which is sooo easy to use. Thank you Boox!!
Boox
A big help with my situation as a contractor being dumped on by the nasty party government!

Réponse de Boox
Smooth process
I found the whole process smooth and received step by step introduction to opening up my new limited company
Makes a potentially overwhelming experience very simple and calm
From start to finish Boox have made what can become a very overwhelming experience and process, simpler, calm and understandable; giving reassuring advice along the way. Much appreciated!

Réponse de Boox
Setting up a Limited Company
Great customer service clear information and support to guide a novice like me in setting up and running a Limited Company. Highly Recommend
Highly recommended
Excellent customer service, clear information and friendly support to guide you through setting up and running a Ltd Company. Highly recommended.

Réponse de Boox
Very user friendly and professional
First time of using the site and I was able to make use of all the functions with little confusion.
Great app, great people - annoying emails
I found signing up and dealing Boox very straightforward. They are very responsive and there are always helpful, real people available to speak to you. The only real problem is that since my first expression of interest, I have been inundated by emails from them. Literally like 3 or more a day. They don't seem to have gotten the process worked out, so they track when someone has moved from trial to full customer, so they can cut out the 50% emails that are just rubbish and allow you to concentrate on the important ones.

Réponse de Boox
Absolutely practical
This is the first time that I feel that I'm in control of my accounting and is able to see in real time the summary information relating to my incomes and expenditures. The App is versatile and practical and what I was hoping for all the time.
My accountant is very supportive and knowledgeable.
Thanks
Great service + easy to use web interface
You get your own personal accountant and a great web interface to clock all your expenses, send invoices digitally and a break-down of your income vs expenditure. They even set up your limited company for you without an additional expense. The only minus point is that it is fairly pricey - I am sure there are cheaper alternatives out there, but not to match the level of service and ease of use.
I would definitely recommend.
Sub standard service
I have been with this company now for 18 months and sadly things have not improved for me, in fact they are so bad now that I am considering contacting the Regional Manager or CEO. They have supplied me with an Accountant (my 4th since I joined) who does not have the competencies or is able to provide safe advice. When each Accountant changed I was not provided any handover and I have been asking this one since October last year to prepare my accounts and still nothing has been produced -having said that it was exactly the same with Accountant no 1! I have complained to the Manager but still been left to deal with this Accountant who is 'clueless' (I am not kidding!). I think they have given me a trainee but this is not reflected in the fee charged...
Other reviews appear to indicate a good service so I am wondering whether it is this particular office/branch? I have received absolutely no advice, no phone calls, no prompts and it feels like they just charge me each month and I have to do all the chasing. I will be leaving that's for sure but not until I have reported this to someone who gives me the confidence that this will be looked into as I don't want anyone else to go through what I have been experiencing - appalling is an understatement.
Not a fully joined up experience on signing up
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