Bosch Home Appliances - Global Avis 

I purchased what I thought was going to be the best appliances in a package and bought a fridge a dishwasher, a microwave and a stove/oven. They are less than three years old and I have had endless trouble with the refrigerator and some trouble with the oven/stove. The dishwasher has been awesome but the microwave is nothing special and it was very pricey. Have had endless trouble with the 500 series icemaker in the fridge. The stainless steel has a little dents all over in the front of the fridge. After a couple of months, we started seeing the dents and they have just gotten worse. We have no children in the house where an older couple who take extreme care of our belongings. Finally realized that wiping it with the microfiber to keep the fingerprints off was dinging the refrigerator, unbelievable! We have had the ice maker replaced once and are having problems again with freezing up. A technician comes and complains that Bosch won’t give them the instructions to repair their products, we live in rural Utah and can’t find repairman that are Bosch certified to drive out in the country. If you live in an out lying area don’t buy Bosch products because you can’t get them repaired. We spent a lot of money on these appliances and are very disappointed. The stove burners won’t stay lit when the oven is running because there is a fan that blows in the back of the stove top that blows the flames out when you’re running the oven at the same time. also something I forgot to mention if you don’t have shoes on, keep your toes away from the drawer on the freezer when you open it, it is so low to the floor. It will take out your toes and it hurts. Poor design. Stick to the dishwashers they’re great, but don’t buy their other products. We had the Bosch dishwasher prior to buying these and it was awesome but just remember if it needs to be repaired and you are in the country it is very difficult to get someone out. fortunately, we bought an extended warranty on the fridge or we would’ve put out a lot of money in repairs.

I am extremely disappointed with Bosch's customer service and appliance repair process.

My washer has been out of service since June 17, leaving my household without a working washing machine for nearly two months. Today, August 5, was supposed to be my third scheduled service appointment. Instead, I received a cancellation the morning of the appointment after already arranging my day around the technician's visit. The appointment was then postponed all the way to August 19, adding another two weeks of waiting.

The repeated delays, last-minute cancellations, and lack of urgency are completely unacceptable for a major appliance that customers rely on every day. A repair process that stretches from mid-June into late August reflects very poorly on Bosch's service organization.

I expected much better from a premium brand. Reliable products are only part of the customer experience—reliable after-sales support is equally important. Unfortunately, my experience has been the opposite. I cannot recommend Bosch based on the way this repair has been handled, and I will seriously reconsider purchasing Bosch appliances in the future.

I am absolutely appalled with the treatment that I have received over the last 2 months. I purchased a BRAND NEW vacccum which came in a damaged box and had been previously opened. Just asking for a refund required over 40 calls. Have never experienced such an appalling interaction with a company. I thought this was a reputable company. I had to get increasingly agitated asking for my refund back. Not only this I had to contact the delivery company MYSELF to arrange a pick up. I am so incredibly frustrated and do not want anyone to ever experience what I have gone through. Absolutely disgusting. What do you mean, I had to do all that for something I had no control over??????????? Think twice, think thrice before ever purchasing anything from Bosch.

Very bad home appliances never bought , wasting your money , if someone bought there product no one came for repair , they harassed customer too much

# Bosch Glass Cooktop Shattered – My Biggest Concern Is the Safety Explanation

I purchased a Bosch glass cooktop because I trusted the Bosch brand and its reputation for quality and safety.

While cooking under normal household conditions, the glass surface suddenly shattered. Fortunately, no one was injured, but the incident could easily have caused serious injuries due to flying glass fragments.

An authorized Bosch service technician inspected the appliance. I was then informed by Bosch Türkiye that the damage was considered user-related. The explanation I received was that, during normal use, a spoon, pot lid, or another kitchen utensil may have caused an invisible micro-crack in the glass. According to Bosch Türkiye, this microscopic damage may not cause the glass to break immediately but could instead lead to sudden shattering days or even weeks later when the cooktop is heated.

What concerns me most is not only my individual case, but the implication of this explanation.

In every kitchen, it is completely normal for kitchen utensils to come into contact with the cooktop during everyday cooking. If ordinary daily use can create invisible damage that later causes the glass to shatter unexpectedly, how is a consumer supposed to know that the appliance has become unsafe?

This is the question that Bosch Türkiye has not answered.

Instead of addressing this safety concern, I was offered a discounted paid replacement of the glass. I declined because replacing the glass does not answer the fundamental safety question. If the explanation provided by Bosch Türkiye is correct, how can I be confident that the replacement glass will not develop the same invisible defect under normal use?

I requested a refund because I no longer have confidence in the product's safety, but my request was rejected.

I sincerely hope Bosch will review this matter not only as a customer service complaint but also as a product safety concern. Consumers deserve a clear technical explanation of how invisible damage can be detected and how they can determine whether their appliance remains safe to use.

I am sharing my experience so that other consumers can make informed decisions and so that Bosch has an opportunity to address this important safety issue.

I bought a Bosch 'Unlimited Serie 6' hand-held, 'stick' vacuum cleaner, curious to know how it would perform with its 45 watt-hour battery.
The result - it doesn't perform at all. The brush mechanism is capable of aggregating dust etc. into little blobs but the vacuum is entirely incapable of collecting them. It doesn't suck! I can check by removing the stick and brush and putting my hand over the inlet. The suction is barely discernible.
I chose this model because of my perceived 'good name' of Bosch. I don't know how such a company can market such a useless object. Shame on them!

I purchased a Bosch dishwasher in October 2022 because of Bosch's reputation for quality and reliability. Unfortunately, my experience has been the opposite.

The dishwasher's drying system has failed three times in approximately 3½ years (2024, 2025, and 2026). After paying for a previous repair, the same major system failed again. I worked through Bosch's authorized service provider and contacted Bosch directly, hoping they would stand behind a premium product with a recurring issue.

Bosch declined any goodwill assistance despite the repeated failures and the significant repair history. What disappointed me most was not only the decision, but the customer service experience during the escalation process.

I understand that products can fail, but I did not expect a premium dishwasher to experience repeated failures of the same major component in such a short period of ownership. Based on my experience, I cannot recommend Bosch appliances or their customer support.

In late 2013 we renovated our kitchen and went Bosch all the way: dishwasher, cooktop, oven, microwave & refrigerator. In 2022 the refrigerator stopped cooling. After two expensive Bosch certified technician service calls and a part replacement it still would not cool. It was deemed unrepairable. As a built-in it took MONTHS and an our cabinet maker to find a refrigerator that could fit the space (cupboard doors remade above. All along we have literally had to slam the microwave door to get it to register “closed” before the power engaged. Recently that no longer worked. Today we paid a Bosch Certified technician to come for a repair. He made a phone call to determine that Bosch NO LONGER MAKES THE PART he thinks is needed. The BUILT-IN microwave is NOT REPAIRABLE! He DID NOT take anything apart to see if the door latch was loose or something just needed adjusting. Like the refrigerator before it, EVERYTHING else still worked. When I called to complain the phone representative told me BOSCH is only responsible to manufacture parts for SEVEN YEARS post manufacturing the appliance. Obviously they just think everyone can/should/will want a NEW BOSCH replacement appliance. As for the refrigerator, NONE of theirs in 2023 would fit the space created in 2013. Now I must spend my time looking for a built-in microwave to fit the 2013 space made for the Bosch, but I will be looking for ANYTHING BUT BOSCH. What happened to technicians who can fix things without having to replace an entire expensive “part”? My husband wanted me to just get a new microwave instead of calling the BOSCH CERTIFIED TECHNICIAN for $179 plus $25 per each 6 minutes of time. He was right. I’d take it apart myself if I had the strength & wasn’t afraid of electrocution. If you go wit BOSCH, plan on obsolescence in SEVEN YEARS.

WORST products ever from BOSCH! We bought a refrigerator and two chimneys, all defective, all under warranty. Their own technician and senior engineer came, confirmed the faults ON VIDEO, promised a refund and report. And then, nothing! No refund, no report, no pickup, not even a callback. They even closed our complaint without our consent! Two months of chasing and all we get is "please be patient."

Never expected this from such a big brand. Absolutely shameful. Save your money. Consumer Court is our next stop!!! 👎

Washing machine broke down after just 8 months. Took a week to assess and receive new motor. First wash after repair, machine starts rocking violently, spilling water from the drawer and drum. I ask for a replacement machine. Denied, instead another assessment by same repairman. He agrees it's major fault. Silence from Bosch. 3 weeks and counting with no machine. I previously had an LG that lasted 10 years with no problems. Will never buy Bosch again.

Hi,

I purchased a Bosch Silence Plus dishwasher in 2022. In May 2025, it started showing error E31, which was repaired by Bosch service outside of the warranty period, requiring a significant payment.

Exactly one year later, the same E31 error has reoccurred. I am concerned that this may indicate a recurring mechanical issue with the appliance. During the previous repair, I was also advised to purchase cleaning products, although the underlying issue appears to be mechanical rather than related to maintenance.

I am very disappointed with both the product reliability and the service experience, as I am now facing repeated high repair costs each year for the same issue.

I would appreciate your support in resolving this properly.

Bosch services are pathetic once the product is sold After purchasing a all in one built in microwave worth more than lac we receive zero service support and after speding such amount we are still not able to use product after 6 months. because product came was broken and even after asking for full replacement they just changed the glass after 3 months follow ups. thereafter when person came for demo he said product is not heating up and it is faulty. So again since last 3 months we are still waiting for replacement. And their staff are just not bothered, As we have been calling their Mumbai service head as well as Mumbai branch manager but they are not bothered to answer our calls and from 10 to one call they pick up and say that we will look into matter and thereafter no call no response have written mail to highest authorities and in grievance support but they just call once after you write a mail and therafter forget everything. So if you do not want any kind of service support than only by this pathetic support Brand. My Name is Amit Kidecha and number is 9819417479 in case Bosch company changes the mind and want to support

I have just purchased a new single door fridge of Bosch on 3 rd in Goa from A store in Margao . After installation there was no cooling .Your Technician came yesterday and confirmed the same and sent a report .now it's 5 pm My tenant is without a fridge for 5 days now .They told me they are leaving as it's difficult to stay like this . I am loosing 40000 rent .Kindly assist ASAP. Or I may have to go further. Purchased in Goa Margao

Zmywarka SMS8ECI02E ma zmywać, płukać i suszyć natomiast po mojej zmywarce BOSCH za ponad 4000zł muszę czekać kilka godzin na doschnięcie lub wycierać ręcznie. Nie polecam tej firmy. Kup BOSCH będziesz zadowolona- kupiłam BOSCHA i przeklinam jak wyjmuję naczynia ze zmywarki. Przedstawicieli producenta polecił wstawiać na noc, przez noc wyschnie. Pranie też wysycha przez noc. Zmywam w dzień i chcę mieć pustą zmywarkę, żeby naczynia nie gromadziły się zlewie zanim można będzie opróżnić zmywarkę. Płaci się za kit, każda inna o połowę tańsza zapewne by suszyła. Jak zmywaka czyści siebie wówczas pobiera prąd do oporu i grzeje jak trzeba tylko to co potrzebne , eh szkoda pieniędzy na ten sprzęt.

WOW! I always thought Bosch was the best for dishwashers. We paid $1,400 for a new dishwasher from Bosch!!! I thought that was astronomical but there's a reason my wife didn't tell me about the cost. It's been a lemon ever since we got it and then I look on here and it's all 1 star reviews- not surprised! Because our experience has been aweful. The bottom rack gets stuck every time you roll it. They sent us new wheels- the same wheels that came with it! No difference! Now a waiting game for a technician! They are selling worthless CRAP for $1,400 dollars! And then the customer service staff is rude and unapologetic. They expect you to be happy about blowing your money on crap. We would have been better off with a used local dishwasher!

Zwei teure Bosch-Geräte gekauft – zweimal massive Probleme in kürzester Zeit

Ich habe mich bewusst für Bosch entschieden, weil die Marke eigentlich für Qualität, Langlebigkeit und Premiumprodukte stehen sollte. Leider waren meine Erfahrungen in den letzten zwei Jahren genau das Gegenteil.

Zuerst fiel bei meinem erst wenige Wochen alten Bosch-Backofen bereits nach kurzer Zeit der Drehschalter aus. Die Bedienung war dadurch praktisch nicht mehr möglich. Gerade bei einem modernen Einbaugerät in dieser Preisklasse ist das extrem frustrierend und schlicht nicht akzeptabel.

Nun folgt bereits das nächste Problem mit einem Bosch Unlimited Serie 8 Akku-Staubsauger für rund 420 €. Die High Performance Brush hat nach nicht einmal einem Jahr einen Wackelkontakt im Gelenk und funktioniert nur noch in bestimmten Positionen. Für ein Gerät dieser Preisklasse ist eine derart mangelhafte Haltbarkeit schlicht enttäuschend.

Zusätzlich enttäuscht der Staubsauger durch kurze Akkulaufzeiten auf höherer Stufe und eine überraschend unpraktische Wandhalterung, die insgesamt wenig hochwertig wirkt.

Was mich besonders ärgert: Beide Geräte wurden normal genutzt und dennoch traten bereits kurz nach dem Kauf Defekte auf. Genau deshalb kauft man eigentlich bewusst teurere Markenprodukte – um eben solche Probleme nicht zu haben.

Nach diesen Erfahrungen habe ich inzwischen erhebliche Zweifel an der Qualität und Zuverlässigkeit von Bosch-Produkten. Premiumpreise allein machen noch kein Premiumprodukt.

They don' make anything like they used to! WE have new Bosch dishwasher that smells like rubber when on heat cycle. Also purchased a 800 series slide in range for $3,000.00 This appliance also smells like melting rubber and not a good smell, when cooking anything. What I have been told by the Bosch service repair man is that the insulation has been changed to rubber. That is true and I am waiting for the regional sales rep. to respond. This is not right. When the appliances are working, all I smell is rubber, like at the tire center!

I recently experienced a profoundly disappointing product failure with a $3,000 Bosch refrigerator, and the subsequent customer service was nothing short of appalling. I purchased this appliance expecting the durability, reliability, and premium quality that the Bosch brand purportedly represents. Instead, the ice maker completely failed before the unit was even three years old.

Bosch prominently advertises on its website that the electronic components in their refrigerators are covered by a five-year warranty. However, when I attempted to make a claim, the company demonstrated a masterclass in deceptive business practices. Their customer service department repeatedly stonewalled me, hiding behind obscure fine print to insist the coverage was actually only for a single year – in direct contradiction to the five-year electronics warranty they publicly tout to drive sales.

Adding insult to injury, simply obtaining a substantive response required weeks of frustrating, protracted back-and-forth communication. When their representatives finally did engage, their tone was remarkably condescending and dismissive of my experience. Rather than taking accountability for a defective, overpriced product and their own misleading marketing, they had the audacity to patronize me and reprimand me for expressing valid frustration over their inadequate support and the sheer waste of my time.

What was once a reputable, premium brand has clearly degraded into a peddler of overpriced, unreliable appliances. Bosch no longer stands behind the products it sells and treats its customers with unacceptable disdain. There is absolutely nothing "premium" about Bosch anymore. I strongly urge prospective buyers to look elsewhere – save your money and invest in a company that honours its warranties and respects its customers.

BOSCH SUCKS!
THE PRODUCT SUCKS, THEIR "CUSTOMER SERVICE" SUCKS AND ESPECIALLY THEIR SERVICE TECH - JAMES - WHO WORKS IN THE NEW BEDFORD, MA AREA - SUCKS!
HE CAME TO MY HOME - DAMAGED THE CABINET FRAME AROUND THE APPLIANCE - DID NOT REINSTALL THE APPLIANCE CORRECTLY SO AROUND 6 MONTHS LATER THE SAME ISSUE HAPPENED.
THE END RESULT IS THAT BOSCH DID NOT REIMBURSE ME FOR MY ADDITIONAL $550 I HAD TO SPEND TO CORRECT THE ISSUE THAT JAMES CAUSED.
BOSCH SUCKS! BUYER BEWARE - GE OR WHIRPOOL - OR IF MONEY IS NO OBJECT - SUB-ZERO.
BOSCH = ZERO!

Extremely rude customer service. I have a bosch washing machine which was repaired by a Bosch engineer. I paid for it. Three months later it broke down. He came back and repaired exactly the same fault and again charged me for it. When I contacted Bosch customer service and asked for a refund, they were very rude. And did not want to communicate further after they had my money. They were extremely rude and did not want to discuss any further.