Bosch Home Appliances - Global Avis 

rang service area to get a service on my old Bosch cooktop. I was asked for my model number, I gave it to them and they argued with me that the model number was incorrect, it wasn't. I sent a photo of their model number, as I was asked, still disbelief.
This is the worst customer service from a company that I have ever been a part of

I bought a Bosch dishwasher SMV25EX00E (EcoSilence) because of the brand’s reputation and the expectation of quality and durability. Unfortunately, after only 2 years and 1 month of use, the electronics completely failed.

I contacted Bosch Croatia – they told me by phone that the warranty had expired and that “nothing can be done.” Only after insisting did I receive a short written reply, without any real solution. I also contacted Bosch Germany – I only received a confirmation that my email was received, but weeks later there is still no actual response or assistance.

The result: I have been without a dishwasher for almost five months, with no meaningful support from the manufacturer.

I understand that the legal warranty is 2 years, but a major electronics failure immediately after that period, combined with this level of customer support, is unacceptable for a brand that presents itself as premium and reliable.

This experience has seriously damaged my trust in Bosch, and I would think twice before buying their products again.

We have had a Bosch series 500 dishwasher for 8 years and love it. Last year it stopped doing the time delay which was annoying and we did not fix that. Last week it started to make a loud clunking noise as soon as it was turned on, even before water entered. With those two problems we decided to just replace it with a new 500 series. BIG MISTAKE. First thing we noticed was the tiny cutlery basket, half the size of the old one so I replaced it with the old one. The .5hr Express wash has been replaced by the 1.75hr Speed60 wash. The inside of the washer looked dirty when we loaded it for the first time but after the wash cycle it still looked dirty. The dirt was BLACK MOLD!!! We carefully unloaded it and did a full sanitize cycle but the mold is still there. The local dealer says this is normal and we should just clean it off. I'm taking the racks out of our old dishwasher and installing in the new one.

Took delivery of a new Bosch range. Control panel has an issue and continuously tries to start the oven, it was successful multiple times. Replacement part will take 3 weeks. Thought I was buying quality... what a piece of crap. Warming drawer slides broken as well..cannot leave plugged in or use really for fear of the broiler starting in the middle of the night.

I am buying a Bosch water heater and you don't have an installation service in North Macedonia. Why are you selling appliances when you don't have a service?

I am extremely disappointed with my experience with the Bosch dryer/washing machine and, more importantly, their after-sales service in India. In my 50 years of dealing with various appliance brands, I have never come across service as frustrating and unhelpful as this.
From the moment I reported an issue, it felt like I became a football being kicked back and forth between customer care and the area service engineer. Neither side seemed interested in taking ownership of the problem, and every call ended with new excuses instead of solutions. Weeks passed, and the issue still remained unresolved.
If you are planning to buy a Bosch product, make sure you already have an alternative machine at home, because relying on their service team is almost impossible. Their follow-up is terrible, and the attitude gives the impression that customer problems are not taken seriously at all.
This has been one of the worst service experiences of my life, and I strongly urge buyers to think carefully about the after-sales service before spending so much money on Bosch India appliances.
Be aware, be cautious, and prioritize brands that actually stand by their customers after the sale.

I bought a Bosch dishwasher (model SMS6ZDW48G/38) at the end of November 2023 and it has been nothing but trouble from the start. The fittings constantly fall apart, the cleaning performance is poor, and recently it developed a complete failure with an error code — all while still under two years old.

What has shocked me most is the level of disruption required just to attempt a repair. The engineer had to completely dismantle the appliance inside my kitchen, leaving it out of use and putting my brand-new flooring at risk. I had to take days off work to accommodate the visits, as they only offer all-day appointments with minimal notice.

After over two hours of dismantling, the dishwasher was still faulty and showing the exact same error. I am now being faced with another all day appointment for repair, as they only offer a repair warranty, not a replacement, meaning even more lost income, more disruption and more dismantling — for a premium appliance that should not be failing like this in the first place.

For a brand that markets itself on quality and reliability, this experience has been extremely disappointing. I expected much better from Bosch.

I now have a less-than-two-year-old dishwasher that still doesn’t work, multiple days of lost work, and no resolution in sight. Very poor experience overall.

Bought a refrigerator in July, stopped working in November. I expected so much more from this brand, which obviously has offshored its manufacturing to low quality jurisdictions. We now have to wait for two weeks for a warranty repair part to arrive

If I could choose a -100 I would. I bought a Vero Café 800 series fully automatic coffee machine in July. Malfunctions within the first two weeks. Ignored, ignored, ignored- multiple emails and phone calls. They provided incorrect phone numbers. How low can you go. I ordered directly from the Bosch website. Proof of purchase. Confirmation of order. Confirmation of money withdrawn from my credit card. Bill of lading upon receipt of the unit. They were acting all accusatory that I didn’t legitimately purchase the unit because I didn’t have a physical printed receipt of purchased. I had to file with the BBB to get a reaction from them. Suddenly, all nice and prompt, assuring me that my unit was suddenly miraculously repaired and on its way back and also providing me a complementary descaling kit For my inconvenience which I was assured on the telephone was being sent by Purolator. Once they were satisfied I relaxed to my complaint with the BBB they advised that the descaling kit was suddenly back ordered and would not be available till “sometime in December”. There was no word on when my repaired unit was going to arrive. They assured me that they were going to send it out by Purolator, but of course they again ghosted me so I filed a second complaint with the Better Business Bureau advising what they were up to now. Suddenly the repaired unit itself did arrive. I unboxed it to find out it had one layer of tornused bubble wrap placed loosely only over the top of the unit which was placed in the box on its side. Upon setting up the machine and excitedly, anticipating having a fabulous coffee after almost 4 months, as soon as I set it up, a part fell out of the machine and dangled. After a restrained polite call, the representative named Sam assured me that an exchange would be made promptly. All I had to do was provide a screenshot of the dangling part on the unit to the email she was going to send immediately. She sent the email and I promptly responded with the photograph. A day or two later another representative emailed stating that they were going to send “my request” to some other branch of the company who will then determine what to do and contact me with their decision. Well, I’m a little bit furious at this time so I lodged my third complaint with the Better Business Bureau. It is now past the middle of November and I have had no use or enjoyment of my machine, Bosch has had my $2199 (as well as the broken machine off and on) since July. Now I have the broken machine sitting in the box in my basement waiting for instructions. I don’t understand how this company is in existence.

Janine was super helpful and friendly and keep me updated throughout.
Bosch has always come through whenever I needed and I cannot fault it.
All our appliances are either Bosch or Simenens

If a customer contacts you with some problem.they don't have any basic courtesy to respond. Even after repeated calls and reminders, no one showed up for the repair. It's been a month and more, there is still no one to respond. How can we and why should we backup for a longer time? Isn't it your responsibility to satisfy your customers? Absolutely disappointed with ur unethical and lethargic response towards your customer.

The NZ customer service team could not be more unhelpful if they tried. Complete waste of time trying to engage with them. Would have bought a different brand if I knew how bad the customer support was going to be.

I was using Bosch for very long years and products were always lasting good. 2 years ago I replaced Washingmachine and dryer with new ones top of the line and paid 2500euros. Since then both machines making whining noises and called service 3 times they tried fixing replacing part but no solution. I am about to give up on Bosch and I do not think I will buy any Bosch product anymore. They became low quality products like cheaper brands under Bosch brand nothign more.

I am extremely disappointed with Bosch’s service department. My husband bought me a $2,500 Bosch coffee machine in July as a birthday gift. Less than two months later, it broke completely.

When I contacted Bosch customer service, I was told I had to ship it back for repair and that the turnaround time would be two to three weeks. I asked if I was just expected to be without my coffee machine that long, and the representative replied, “Hopefully you have Starbucks nearby!”

That comment was dismissive and completely unacceptable. For a premium brand like Bosch, I expected professional and respectful service—not sarcasm and indifference. I am very disappointed and will never purchase another Bosch appliance again. Bosch needs to take customer experience seriously, especially when customers invest thousands of dollars in their products.

I ordered a dishwasher from BOSCH and paid for the installation service. On the day of delivery the employee refused to connect the dishwasher as he said he would have to drill into our under-sink cupboard and that was against the company policy.

We were surprised to hear that because we previously had a dishwasher at the very same spot and no drilling was required. Anyway, the employee apologised, said that we would be refunded for the service and left. We then connected the dishwasher straight away without any difficulty (or drilling) ourselves and logically asked for the installation refund. However, BOSCH refused to refund us the 12.5£ as it claims it's our fault.

Regardless of whether it is or not, the customer service level is astonishing. Keeping petty amounts of money for work you have not done (especially when it was perfectly possible) left very poor impression of the company and I won't be purchasing any BOSCH appliance ever again.

If I could give no stars I would. We purchased A Bosch heat pump clothes dryer. It failed to remove the water from the clothes. We paid a technician specialising in Bosch products to look at the machine and were told there was a compressor failure which is not fixable and to contact Bosch Customer Service. We paid $199 for the initial technician only to be told by Bosch that they require to send their own technician for an additional $200 BEFORE they would comment on if they would honour their product.
If you want a Clothes dryer that will last 2 years and then you have to throw it away, Bosch is for you.
Look elsewhere.

Filling out incredibly laborious details to find finally that it’s 10 days before an essential oven can be fixed Atrocious customer service

We built a house in 1997, had a Kitchaid dishwasher". When we sold the house in 2012, we built a new house and bought a Bosch dishwasher. If I had known how bad the Bosch was, I would have swapped them out and kept the KitchenAid. The only good thing about the Bosch is it’s quiet. We have to dry almost everything that comes out of the Bosch. It has a sanitizer selection but it never seems to get that hot. It also has a worthless extra dry selection. All I can say is do not buy a Bosch.

I purchased a Bosch WGA252Z0TR washing machine on December 21, 2024, in Bursa, and I have been using it for only 7.5 months. Two days ago, after the washing program finished and the machine turned off, I noticed that it continued to take in water. In response to the issue, I contacted Bosch customer service the same day. They informed me that a service technician would be sent under warranty. However, the next day, your technician did not come to my home to diagnose the problem. Instead, I was informed by phone that there was a fault in the machine's valve part, that they did not have the spare part in stock, and that an order would be placed. I was also told by phone that the spare part would arrive in one day.
I informed them that until the part replacement, the machine would continue to take in water, and during this one-day waiting period, there could be a risk of damage due to water overflowing. However, they assured me that there would be no problem and that the machine would stop taking in water once it reached a certain level. When I insisted on whether there would be a risk of flooding the house if the machine was left running and I was not at home, they again assured me by phone that there would be no problem. (These conversations with the service are recorded.) I also stated that since a Bosch dryer is installed on top of the washing machine, we could not turn off the water valve. During installation, we were strictly told not to move the machine and that any issues arising from moving it would void the warranty, so I did not pull the machine out to access the valve.
Contrary to what your Bosch service employee stated, the machine continued to take in water on the same day, and at midnight, the water inside overflowed by forcing open the door, spilling water outside the machine. As a result, the area under the machine and the entire bathroom were flooded. Bosch customer service suggested resolving the issue by replacing the faulty part.
I requested written assurance from Bosch customer service that, due to the flooding caused by incorrect guidance from your service employee, the water exposure under the machine would not affect the corrosion resistance or functional durability of any parts of the machine (especially all visual and functional parts in contact with water during this Bosch-originated overflow issue), and that no problems would arise in the machine due to this issue. However, I was informed that no such written statement could be provided. In this non-user-caused case, it is clear that the metal parts of the machine exposed to water will be adversely affected over time and that the lifespan of the parts will decrease.
Additionally, I requested written assurance that no issues would arise in the locking mechanism of the machine door due to the water filling and forced opening of the door, resulting in water spilling outside the machine, but this request was also left unanswered. The product’s warranty period is still valid. I kindly request that my grievance be resolved and that my request for a product replacement, rather than just a part replacement, be taken into consideration.
Furthermore, I request a written response on how my grievances will be addressed regarding the following issues:
• After the problem occurred, a fault report was immediately created in the system. The next day, the service came to my home without diagnosing the fault and ordered the part, and water continued to flow for about 36 hours without turning off the valve. How will the costs incurred from the water damage caused by the machine and the service be compensated?
• What kind of guarantee will Bosch provide for corrosion-related faults that may arise in the short or long term due to water entering under the machine?
• Will you extend your warranty coverage for parts that may be damaged under the machine after the warranty period ends?
If your service had not given incorrect guidance, I would have accepted only a part replacement. However, due to the problems caused by the incorrect guidance, I request that my grievance be resolved by providing a replacement product instead of just a part replacement. Otherwise, I would like to state that I will escalate this issue to all relevant authorities and pursue all my rights to remedy the grievance caused by your service's incorrect guidance.

I am writing to you from Turkey as a long-standing and loyal BOSCH customer.

My name is Prof. Dr. Barış Binay. I am a professor at the Faculty of Engineering at Gebze Technical University and also serve in an administrative capacity in the Sustainability Department of our university. My wife is a teacher at a state high school. I am sharing this information to underline our conscious consumer approach and our long-term trust in your brand.

For approximately 30 years, we have been using exclusively BOSCH products in our household – including an air conditioner, refrigerator, built-in appliances, and dishwasher – always with high satisfaction.

We purchased our new BOSCH washing machine to replace our previous BOSCH model after many years of service. Unfortunately, shortly after commissioning the new appliance, visible discolorations appeared on the plastic components inside the machine. These stains have worsened over time, becoming ingrained in the material and impossible to remove or conceal. I have attached photographs showing the affected areas.

During the warranty period, we contacted the authorized service center. We were merely advised to clean the stains using BOSCH-certified cleaning agents. Despite repeated cleaning attempts, the condition remained unchanged – in fact, the stains continued to spread and darken. Furthermore, a noticeable unpleasant odor has recently developed in the laundry after washing, which is highly concerning from a hygiene perspective.

Due to my temporary research stay at the University of Manchester, I was initially unable to follow up on the case in person. Upon my return, I requested a technical inspection and a solution from the service center. Instead, I was offered only a 1,000 TL discount as a remedy.

As a long-standing and loyal customer, I would like to ask the following questions:

Did the measures proposed during the warranty period actually resolve the problem?

Why was a replacement of the affected plastic components not offered, even though the issue was reported during the warranty period?

How was the proposed discount amount of 1,000 TL calculated?

Is it in line with your company’s ethical principles to charge for the resolution of a problem documented during the warranty period?

Does this approach align with BOSCH’s customer orientation and sustainability principles?

As someone who is professionally and personally committed to sustainable technology and the responsible use of technical products, I trust that you will handle this matter fairly and in the spirit of customer care.

Thank you in advance for your attention, and I look forward to your prompt response.

Yours sincerely,
Prof. Dr. Barış Binay