Boscov's - Moorestown Avis 3

AWFUL!!!!! The Moorestown Store has a woman named Z working at the Clinique counter, she is rude and incompetent. I try avoiding her and having others wait on me but TODAY the Dept manager named Pat Mann CONFRONTED Me and told me I don't have the right to NOT have to deal with her! Z waved her fingers in my face saying "You don't have the right to have who you want wait on you!" and "Go somewhere else! The so called store manager Roy was completely worthless and impotent. GO SOMEWHERE ELSE they are RUDE and DISGUSTING

I ordered two new beds. Participated in Boscovs Dreamweaver program which entitles you 120 days to return a bed for comfort. I couldn't figure out what was wrong with the firm bed that I ordered. It felt soft. I felt like I was falling off of it. It felt like a small toddler bed. It was on an adjustable base that I also selected. They set the bed up and it was so low to the ground. It was hard to stand up from. I come to find out that the bed had adjustable leg attachments that weren't included. I returned the bed and they sent me another bed. This time I upgraded to a Queen. I asked them to apply the 12 inch leg attachments so the bed could be at a standard showroom height as I saw the bed. When I upgraded I had to upgrade the adjustable frame as well. One thing I liked is that my original adjustable bed came with a massage option. After I recieved my upgrades, my new bed adjustable frame did not have a massage option. My salesman made no mention that I'd be receiving a new base without massage. I was very disappointed about that and again called Customer Service ordering a new base with massage.The mattress still felt the same. Extremely soft and I was sinking in and sliding off of it even though it was bigger. I ripped all the sheets off and found the mattress tag. It said the bed was a plush soft. Soft!? I ordered two firm beds. Even the other bed for another family member was soft.The whole time for two months I was given something that I didn't order. A $6,000 order repeatedly wrong. I called customer service and I finally got a firm Mattress after I upgraded again. With each mistake Boscovs made, I decided to upgrade because a bed is so important. I wanted quality and I wanted to sleep well. A bed is not an everyday purchase. It's a purchase you save for and in my case I was treating myself to with my hard earned money. The Sterns and Foster Estate Firm is a beautiful purchase which you can buy at another retailer. When they delivered my new adjustable base, that I upgraded to a Euro Temperpedic base, it was broken. The message on low option fumbled in operation. I called again to the salesman and customer service. They were nice however you could feel everyone was starting to lose patience and that infuriated me behind the scenes. I didn't want any return attitudes or impatience. I just wanted the wrong to be righted. It was not my fault that these things were happening. I paid my bill off a few weeks ago and today they delivered another base that supposedly works. The payment systems are questionable. All the exchanges. My card should have been zeroed out and the sale of what I bought finally should have been the only charges visible. The receipts were not transparent. The service policy that I paid into are questionable as well. That company wanted all sorts of pictures and information about the adjustable base that I wasn't given. When I called the store to ask about the receipt numbers, my salesman again didn't have that information. Terrible, really terrible.
When you just buy something and for the money that I paid, my expectation is that it works properly, and that the correct item that I selected is delivered. I have never been through anything like this with another furniture retailer. I have to say that I definitely would not purchase furniture from Boscovs Department Store again and I caution other people from purchasing. Buyer beware.

We purchased a sofa and loveseat at Christmas time last year. It was delivered faster than anticipated and we couldn’t have been more happy. However once we looked at it the sofa was crooked and the recliner motor on the one side was making a loud noise. Boscovs said to call furniture doctors and they would come and fix it. Great. He couldn’t fix it and ordered a new motor that we had to wait for. The new motor was installed and it sounds 10 times worse than the first one did. I can’t believe that the repair man actually left with it sounding the way it did. I was at work when he came and my wife showed it to me as soon as I got home. Again, I was stunned that he left with it sounding the way it does.
My wife called them several times and had to leave messages. No call back. My number is the primary number to call but she repeatedly told them to contact her instead because I would be working when they would call back. We never received a call. We finally called Boscovs, which we were told not to because once they sell it it’s not their problem it furniture doctors problem. Boscovs called my number obviously not paying attention to the repeated request to contact my wife. The woman that called was very nice. I told her that we didn’t want the sofa because it’s obviously crap. She put me on hold to talk to Jennifer her supervisor who promptly told her NO, contact furniture doctors. Really! furniture doctors… They said that they have another repair company.
Now we have to deal with regal upholstery, come on Boscovs. This is the type of horrible situation that Youtubers become famous for making videos about.