I have not received my item and they are asking me to rate it. Furthermore, your customer service email ID managed by one guy called, Adam. It is really bad. He replies whenever he feels like reply... Voir plus
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Lisez les avis des autres
⭐ نجمة واحدة تجربتي مع موقع BOVEM كانت سيئة جدًا. قمت بطلب منتج ودفع المبلغ، لكن لم يتم شحن الطلب حتى الآن. حاولت التواصل معهم عدة مرات ولم أتلقَّ أي رد على رسائلي. تجاهل العملاء وعدم الرد أمر غير مق... Voir plus
I was gifted a special essential package from here that included an orbit trimmer and globe trimmer. Yo, that is awesome and most importantly it's convenient! I usually used classical razor with chan... Voir plus
Bovem customer service were very prompt in responding to my queries about my malfunctioning shaver. The shaver was bought from your agent in 2021 and it was explained to me that the warranty has expir... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We explored the globe in search of the most precise manscaping tools so that you could explore yours.
Coordonnées de contact
69 Ubi Road 1 #06-16 Oxley BizHub, 408731, Singapore, Singapour
- +19047853319
- support@bovem.co
- www.bovem.co
2,9
Moyen
136 avis
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Réponse de BOVEM™
Hi Jack,
Thanks for the fantastic feedback! If you ever have more comments or if there's anything else we can assist you with, please feel free to reach out to us at anytime.
Killin it with the quality game
Killin it with the quality game! Their products are like amazing. Super impressed with the durability and attention to detail.
13 novembre 2023
Réponse de BOVEM™
Hi Aaron,
Thanks for the fantastic feedback! If you ever have more comments or if there's anything else we can assist you with, please feel free to reach out to us at anytime.
Shoutout to BOVEM for havin the…
Shoutout to BOVEM for havin the friendliest customer service ever. Quick replies, zero drama. It's like talkin' to a friend who happens to know everything about their awesome products.
15 novembre 2023
Réponse de BOVEM™
Hi Gail,
Thank you for the shoutout! We're thrilled to hear that you had a positive experience with our customer service team.
Ordered from BOVEM
Ordered from BOVEM, and in just 3 days it was at my door!. Fas shipping game strong. Plus, the packaging was on point, keeping my stuff safe and sound. A+ for speed and care!
8 novembre 2023
Réponse de BOVEM™
Hi Alex,
Thank you for taking the time to share your experience with us. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out to us at anytime.
Prompt & professional service.
Bovem customer service were very prompt in responding to my queries about my malfunctioning shaver. The shaver was bought from your agent in 2021 and it was explained to me that the warranty has expired. However your staff very kindly offered 50% off the next purchase from your website. And upon my purchase within 24 hours, the new upgraded version of the shaver was delivered to me in 48 hours. Impressive and very professional.
27 septembre 2023
Réponse de BOVEM™
Hi Ainah,
Thank you for sharing your positive experience with our customer service. We're thrilled that our solution works for you even after your warranty period. If you require any further assistance, feel free to reach out to us at anytime!
I kinda love this brand but i'm changing my mind...
I loved the Globe Trimmer 1.0 cos it addressed my needs below the waist grooming and i love supporting local brands and products. However it died after almost 2 years. It's ok cos things don't last forever right?
Bought the Bovem Globe Trimmer 2.0 website on a Tuesday last week(29th Aug) and and was looking forward to receiving the shipping out email after 2 business days as that's what they claimed on their site.
So it's been 7 business days and there's no news or email. So I thought i'd check in with the customer support chat on their website. Just in case, thinking they might have missed my order. So in the chat, i shared my frustrations and my situation and they responded with:
"Hi, thanks for reaching out. Our trimmers have been sold out through the store in September. We’ll be sending the order out tomorrow. Apologies for the inconvenience caused.".
So i shared some suggestions about how they maybe should inform the customers via email or something that they are sold out and under backlog or indicate something like this on their site. But no news or reply to my messages.
Oh wells, not a pleasant experience for me unfortunately in the aftersales and customer support front.
Just thought you guys should know that too.
4 septembre 2023
I received a wrong item and I emailed…
I received a wrong item and I emailed in to informed Bovem. Until now nothing has been done
27 juillet 2023
I had no idea it would take so long to…
I had no idea it would take so long to get. It says it is coming from Singapore.
8 juillet 2023
Réponse de BOVEM™
Hi Richard,
We are so incredibly sorry to hear of the disappointment you have experienced. I can certainly echo your frustration in regards to this.
I've taken a look into your order and do see that your order is due for delivery very soon. When we pass our orders to our courier for delivery, we trust they will deliver in the timeframe promised. In the case of your order, you have opted for standard international delivery which takes anywhere from 7-18 business days to be delivered – we have also made due efforts to communicate this in our product, checkout and shipping policy page. Please keep a close eye on your tracking information for further updates. Thank you so much for your patience and understanding in the meantime.
I lost my trimmer guide comb and the…
I lost my trimmer guide comb and the customer support sent me a new one without any additional charges.
Thanks Bovem!
4 juillet 2023
Réponse de BOVEM™
Hi JC,
Thank you so much for taking the time to leave your review. We appreciate the kind feedback and the wonderful support.
Send to wrong address
Send to wrong address, a classic example of staff screwing the business up
26 juin 2023
Réponse de BOVEM™
Hi Alex,
Thank you for your review. A member of our customer support team has since been in touch with you to rectify the shipping error and the item has since been successfully delivered to you. We apologise that the experience has fallen short of your expectation this time. We thank you for your ongoing support and understanding.
I ordered express shipping and it’s…
I ordered express shipping and it’s been over a week and hasn’t arrived
2 mai 2023
Réponse de BOVEM™
Hi Jesse, thank you for taking your time to leave a review regarding. We're sorry that your experience with BOVEM did not match your expectation.
I've looked into your order and I do see that you opted for express delivery which typically delivers within 7 business days. As per the order tracking, the delivery was completed on May 12, 2023, one day after this review was written. Rest assured that our team is constantly finding cheaper and quicker ways to get orders to our customers. Thank you for your patience and we hope that you enjoyed your BOVEM purchase!
I didn't even receive it guys
I didn't even receive it guys. How can you ask me for ratings.
17 avril 2023
Réponse de BOVEM™
Hi Erbekettin,
We're sorry to hear that you haven't received your product yet. Please email us with your order number or contact details so we can resolve the matter and provide you with an update as soon as possible. Thank you for your patience, and we look forward to resolving this issue for you.
My trimmer stopped working mid way and…
My trimmer stopped working mid way and I have no idea why and it won’t turn on anymore
11 avril 2023
Réponse de BOVEM™
Hi Josue,
We're sorry to hear about the issue you are facing with your trimmer. We understand how frustrating it can be when a product stops working unexpectedly. We would like to assist you with resolving this matter as quickly as possible. Please email us at warranty@bovem.co and know the order number or contact details associated with your purchase so we can initiate the return or exchange process. Our team will be happy to assist you with the next steps and make sure you have a fully functioning product. Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to resolve this matter for you.
I stil didn’t get my bovem I have being…
I stil didn’t get my bovem I have being waiting so long pls help me out
25 mars 2023
Réponse de BOVEM™
Hi Ramdani,
We're sorry to hear that you haven't received your product yet. Please email us with your order number or contact details so we can resolve the matter and provide you with an update as soon as possible. Thank you for your patience, and we look forward to resolving this issue for you.
I still didn’t receive my product
I still didn’t receive my product and i dont know how to track my order
16 mars 2023
Réponse de BOVEM™
Hi Abdulla,
We are incredibly sorry for the inconvenience caused. This is certainly not the experience we wish to provide our customers and we share your frustration with you entirely. All orders are followed up with a trackable shipping confirmation – I have looked into this for you and it should have been delivered by now.
If the item has not been received, could you drop an email over for us to investigate your order with the courier? We look forward to your reply to action your delivery issue for you as soon as possible.
Well recommended to purchases it
The item was well packed and theres no damage of the items upon receiving it. I will recommend my friends about this product and will surely order it again in the future. Keep up the great work.
4 mars 2023
Réponse de BOVEM™
Hi Azhar,
Thank you for choosing our products and for sharing your experience with us. We are delighted to hear that you are satisfied with your purchase and that our product met your expectations. We appreciate all the wonderful support.
Réponse de BOVEM™
Hi Jorge,
Thank you for your positive feedback. We're glad you loved the quality of our products. We apologise for any inconvenience caused by longer shipping times especially to Mexico and we're working on improving our delivery process. Thank you for your support and we look forward to providing you with better experiences.
Terrible company. Order elsewhere
It's been a week since I placed my order. Item still has not shipped. I have tried contacting them twice with zero response. I wish I had read the reviews before ordering. I just ordered the blades from Amazon, which I should have done in the first place. They were $9 for 100 blades on Amazon, and $24 for 100 blades on Bovem.. you do the math.. terrible company with terrible customer service as well
25 décembre 2022
Réponse de BOVEM™
Hi Merlin,
We are so incredibly sorry for the inconvenience you have experienced. We echo your frustration and disappointments entirely. This is certainly not the service we wish to provide our customers when purchasing from us. I have had a look over your email and I can see you have since been refunded in full. However, if there is absolutely anything we can do to assist you, please do not hesitate to contact us. Once again, our sincere apologies for this disappointing experience.
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