Absolutely discusted at how much the premiums have gone up. In the last 24 months i have made 0 claims and the premium is going up 15 to 19 dollars a year. In 5 years its gone up over 60 dollars a mo... Voir plus
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Lisez les avis des autres
Can’t speak highly enough of this insurer, I’ve already made some claims for minor things like grass allergy treatment and a UTI and they’ve been so helpful and really pleasant to deal with both over... Voir plus
A huge thankyou Bow Wow Meow.. we have a beautiful puppy Tobias, sadly at 5 months of age he needed a urgent operation as he gave himself a Tibial crest fracture jumping around in our backyard. We wer... Voir plus
L'entreprise a répondu
We learned the hard way why pet insurance is so very important and have been with Bow Wow Meow now for many years. When a major and unexpected illness or accident happens to your pet, the last thing y... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Bow Wow Meow are more than pet insurance providers, we are pet people too. We've been helping Aussie pet parents for since 2008, and have insured over 190,000 Aussie pets since then. Our new Nose-to-Tail Cover has been developed to offer a more flexible solution that allows pet owners to choose different coverage options depending on what is important to them, while giving them more control over their premiums. Key features include zero sub-limits, up to $30k annual benefit limit and up to 90% back on your eligible vet bills. Customers can choose to add on an annual excess of $250 or $500, which is only paid once per policy period. We also offer optional Booster Care benefit of up to $2k per year for dental, physio & behavioural conditions and optional Routine Care (non-insurance benefit)*. Nose-To-Tail Cover is GapOnly® ready, so eligible claims can be paid on the spot and you pay only the gap. Bow Wow Meow customers also have access to myPetPass®, which provides extra pet perks including Live Vet, complimentary 24/7 online vet care, discounted pet prescription meds and more. *Policy T&Cs, limits, exclusions and waiting periods apply. Annual excess may apply. Policies are issued by PetSure (Australia) Pty Ltd. except for those entered into before 14 June 2023 & subsequent renewals, which are issued by the Hollard Insurance Company Pty Ltd. Consider the PDS & TMD before purchasing: bowwowinsurance.com.au
Coordonnées de contact
PO Box 1818, 2022, Bondi Junction, Australie
- 02 9369 2666
- help@bowwow.com.au
- www.bowwowinsurance.com.au
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My initial experience with Bowowmeow resulted in my claim being rejected as they said my dog had preexisting problem, This was Wrong and vet could support that. They then cancelled my policy making it impossible for me to register my dog elsewhere as now she had a preexisting condition. Not having learned my lesson, I then registered another dog with BowWow meow, all good so far. Then I recommended my friend to get their dog registered with Bowwowmeow and they took my advice and got full cover, only to receive a rejection of their claim. Usually when I refer a person to an insurance company they or myself receive a gift voucher, this obviously does not happen with Bow wow Meow. I found it was useless speaking to someone online as they keep to the script and keep repeating themselves.
15 février 2023
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Annie, We are sorry to hear you and your friend have not had a positive experience with us. Your policy should not have been cancelled unless you requested it to be. We would like to have our specialist team investigate this matter for you. Can you please email help@bowwow.com.au with your policy number and this review so we can look into it? Thanks in advance!
Strongly Recommend Bow Wow Meow
Bow Wow Meow pet insurance is super efficient with claims. I have a very good experience as a customer with this company and I strongly recommend it to all the pet owners.
16 février 2023
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Thanks for your recommendation Richard. It's great to hear you find our claims process efficient. Wishing you all the best from the Bow Wow team :)
We made a claim for snake bite for our…
We made a claim for snake bite for our dog and our claim was processed quickly.
8 janvier 2023
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Sorry to hear your dog was bitten by a snake Jenny. I am happy to hear your claim was processed quickly. Wishing your pup a speedy recovery. All the best from the Bow Wow team :)
BOW Wow Meow Pest Insurance is an outstanding service
BOW Wow Meow Pest Insurance is an absolutely wonderful service to belong to, giving us real peace of mind when our precious Archie needed surgery. Any vet bills we incurred were assessed quickly with compensation paid promptly as well. Archie’s operation was eight days ago and we have already been compensated. You are able to contact their representatives easily by phone and they are happy to answer any queries you may have in a very friendly, professional manner. We highly recommend this pet insurance to all our friends and family.
23 décembre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Marian, we are glad to hear that we could help in such stressful times. We hope Archie is recovering without any issues. Thank you so much & Happy New Year. Kerstin
Highly recommend Bow Wow Meow pet…
Highly recommend Bow Wow Meow pet insurance.
I took Chester to the vet as he had something toxic and he was throwing up for a couple of days. they did blood tests gave him anti nausea medication, hospital needle & reflux medication it really helped our boy. The vet uses gap pay so I rang bow Wow meow pet insurance and told me what to do the customer service was great
Thankyou
14 novembre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Sonja, we are glad to hear that we could help in such stressful times. We hope Chester feels better now. Thank you so much & Happy New Year. Kerstin
Easy and straight forward
Easy and straight forward. Was a breeze to claim. Thank you
21 novembre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Thanks for the positive feedback Stacey! We are thrilled to hear you are happy with our claims process. Wishing you and your pet a fabulous holiday season :)
Réponse de Bow Wow Meow Pet Insurance
That's great news Susana! Glad we could provide you with quick and easy service. Wishing you all the best from the Bow Wow team :)
I cannot fault the wonderful products and services of this pet insurer. Our local vet recommended them and I can see why...reliability, friendliness and professionalism. A great company to deal with
BOW Wow Meow Pest Insurance has been proven to be an absolutely wonderful service to belong to, giving us real peace of mind that the health of our little pup is their utmost concern. Any vet bills we incur are assessed quickly with compensation paid promptly as well. You are able to contact their representatives easily by phone and they are happy to answer any queries you may have in a very friendly yet professional manner. I highly recommend this pet insurance company.
25 novembre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Leah, thanks so much for this lovely review! Its so wonderful to hear about your positive experience claiming through us. I am pleased you found our customer service team to be friendly and informative. Thank you for choosing Bow Wow Meow to look after your vet expenses. Wishing you all the best from the team :)
Excellent customer service and very…
Excellent customer service and very quick in responding to our claim. follow up was great and always a friendly voice with concern at the other end of the phone. I can't speak highly enough, thank you Bow Wow Meow
15 octobre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Kath, thanks so much for taking the time to leave us a review. I am pleased to hear our staff treated you with empathy and provided quality service. Wishing you all the best from the Bow Wow team :)
Easy to use, quick to respond
We love bow wow. They’ve made it really easy for us to claim for our puppy Valentine.
5 novembre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Thanks so much for the kind review Chloe. Glad to hear you found our claims process simple. Wishing you and Valentine all the best from the Bow Wow team :)
Excellent
Excellent - Prompt processing and payment of vet bills and understanding benefit amounts even before any claim is made
24 octobre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Thanks so much for the kind review Rocky! We are glad to hear you claims have been processed quickly and efficiently. Wishing you all the best from the Bow Wow team :)
Prompt Payment
The claims were not held up and processed promptly which was a relief as we had to pay upfront $17,500 to the vet and specialist hospital. Know we would be refunded 80% so promptly was a relief.
30 septembre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Christina, thanks for the kind review! Wow $17,500 is a hefty vet bill! We are so glad we could help out and take the stress off you during this time. Wishing your pet a speedy recovery. All the best from the Bow Wow team :)
Claim process was very quick and was…
Claim process was very quick and was deposited into my bank within 72 hours of submitting claim
31 octobre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Thanks for taking the time to provide positive feedback Romany! Glad to hear you found the claims process quick :)
Good speedy service
The rebate was a good % of our claim and was promptly dealt with.
4 octobre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Thanks so much for the positive review Laura! We are happy to hear your claim was paid out promptly. All the best from the Bow Wow team :)
Pretty disappointing that no benefits…
Pretty disappointing that no benefits for the dental procedure that she had. Pretty sure we have the Ultimate care plan this is why we are very disappointed.
23 septembre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Greg, sorry to hear you are unhappy with the lack of dental coverage included in your plan. We understand your frustration as dental procedures can be on the costly side of pet care. To keep premiums affordable, our cheaper plans do not include dental coverage. Our Ultimate Care plan however, does include dental illness (annual limit of $1,000). If we can be of further assistance, or if you would like us to look into your level of cover, please email your policy number to help@bowwow.com.au
Bow Wow has always been very quick in…
Bow Wow has always been very quick in responding to claims in acknowledging and processing. We have been there from when Molly was nine weeks and she is going on 8 years old.
18 septembre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Laura, thanks for leaving us a positive review! We are so pleased you have found our service to be quick. Thanks for your continued loyalty over the past 8 years. Wishing you and Molly all the best from the Bow Wow team :)
Having pet insurance with bowwowmeow…
Having pet insurance with bowwowmeow makes the decision to provide my dog with the best care possible very easy and reassuring due to their quick and easy claims payment. No hassle pet insurance. I totally recommend bowwowmeow for your pets.
2 septembre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Ali, thank you for taking the time to leave us this positive feedback! We are so pleased to hear our insurance policy takes some of the stress out of going to the vet. Wishing you all the best from the Bow Wow team :)
No fuss pet insurance
You don't buy pet insurance wanting to make a claim. But having Bow Wow Meow insurance has helped alleviate some of the stress when those times arose. Quick claims process. Great communication. Would recommend Bow Wow Meow Pet Insurance
24 septembre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Natasha, thank you for the lovely review. We are pleased to hear you found our claims process quick and experienced good communication from our team. Wishing you all the best from the Bow Wow team :)
Service
I want to thank Bow Wow Meow for their professional manner and quick service with my last claim. My dog was ill and after an unexpected visit to the vet I submitted the claim. Bow Wow Meow immediately followed up with a confirmation email and within a week my claim had been completed with a good return. I also like the regular emails and updates with information about how I can care for my pet.
13 septembre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Amanda, thanks so much taking the time to leave us a review! Sorry to hear your dog was unwell. Wishing your pup a speedy recovery! We are happy to hear you have found our communication and updates helpful and informative. Wishing you all the best from the Bow Wow team :)
East process and quick response
7 septembre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Thanks so much for the kind review Geoff! All the best from the Bow Wow team :)
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