Absolutely discusted at how much the premiums have gone up. In the last 24 months i have made 0 claims and the premium is going up 15 to 19 dollars a year. In 5 years its gone up over 60 dollars a mo... Voir plus
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Can’t speak highly enough of this insurer, I’ve already made some claims for minor things like grass allergy treatment and a UTI and they’ve been so helpful and really pleasant to deal with both over... Voir plus
A huge thankyou Bow Wow Meow.. we have a beautiful puppy Tobias, sadly at 5 months of age he needed a urgent operation as he gave himself a Tibial crest fracture jumping around in our backyard. We wer... Voir plus
L'entreprise a répondu
We learned the hard way why pet insurance is so very important and have been with Bow Wow Meow now for many years. When a major and unexpected illness or accident happens to your pet, the last thing y... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Bow Wow Meow are more than pet insurance providers, we are pet people too. We've been helping Aussie pet parents for since 2008, and have insured over 190,000 Aussie pets since then. Our new Nose-to-Tail Cover has been developed to offer a more flexible solution that allows pet owners to choose different coverage options depending on what is important to them, while giving them more control over their premiums. Key features include zero sub-limits, up to $30k annual benefit limit and up to 90% back on your eligible vet bills. Customers can choose to add on an annual excess of $250 or $500, which is only paid once per policy period. We also offer optional Booster Care benefit of up to $2k per year for dental, physio & behavioural conditions and optional Routine Care (non-insurance benefit)*. Nose-To-Tail Cover is GapOnly® ready, so eligible claims can be paid on the spot and you pay only the gap. Bow Wow Meow customers also have access to myPetPass®, which provides extra pet perks including Live Vet, complimentary 24/7 online vet care, discounted pet prescription meds and more. *Policy T&Cs, limits, exclusions and waiting periods apply. Annual excess may apply. Policies are issued by PetSure (Australia) Pty Ltd. except for those entered into before 14 June 2023 & subsequent renewals, which are issued by the Hollard Insurance Company Pty Ltd. Consider the PDS & TMD before purchasing: bowwowinsurance.com.au
Coordonnées de contact
PO Box 1818, 2022, Bondi Junction, Australie
- 02 9369 2666
- help@bowwow.com.au
- www.bowwowinsurance.com.au
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559 avis
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Super easy process
Claim made by the vet and received my reimbursement the next week! Super easy. I knew what I was covered for, so was not surprised when not all my dogs bill was covered. My dog is prone to accidents so insurance is a must.
26 septembre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Phoebe, thanks for the positive feedback! We are glad to hear you have been able to utilise our gap only system to take the stress out of claiming on your vet bills. Thanks for choosing Bow Wow to look after your accident prone pet! All the best from the Bow Wow team :)
Bow Wow Meow - Great Insurer
Bow Wow Meow has always been so efficient in processing any claims. Unfortunately my senior dog has diabetes and needs regular insulin injections resulting in fairly regular claims. I have never had any rouble l trouble with making claims, getting new policies, cancelling policies (death of a pet) and would highly recommend Bow Wow Meow to all pet owners that want peace of mind.
30 septembre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hello, thanks so much for the kind review! We are sorry to hear that your dog has diabetes and that your other pet passed away. We are glad that we can provide you with peace of mind when it comes to the health and wellbeing of your pets. Wishing you all the best from the Bow Wow team :)
Incredible service
Loki has been diagnosed with a life long condition that requires expensive procedures and medication. Bow Wow Meow Pet Insurance has been incredible with dealing with claims in a timely matter and providing communication on where his claim is at in the claims process. I could not recommend them enough as without it there is no way we could afford Loki’s medical treatment.
10 octobre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Teana, thanks so much for taking the time to leave us this positive review! We are sorry to hear about Loki's condition. It must be very difficult for the both of you. I am glad we can provide you with some relief when it comes his condition. Wishing you and your fur family all the best from the Bow Wow team :)
Easy and professional approach
Easy and without hustles, pleasure to be with you guys, thank you for support!!!
10 octobre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Leszek, thanks for the positive review! It's a pleasure to have you as part of the Bow Wow Meow family! Wishing you and your pet all the best from the Bow Wow team :)
Do not insure with Bow Wow
Do not insure with Bow Wow.
I have never dealt with a more unscrupulous insurance company ever. And that’s saying something.
It wasn’t until I threatened legal action that my legitimate claim was settled. I understand this is a common experience with BOW WOW
5 octobre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Jonathan, we are sorry to hear you have had such a poor experience with us. We aim to take the stress out of taking your pet to the vet, so I am sorry that the opposite has occurred in this instance. I would like to have our specialist team investigate this. Can you please email help@bowwow.com.au with your policy number and this review? Thanks in advance! Wishing you all the best from the Bow Wow team :)
Fast, easy, stress free claims!
Bow wow meow have always been great to us! Unfortunately our dog is verrrryyyy accident prone so we are constantly visiting the vet. It is calming knowing with confidence that I can easily submit the claim online and usually it's reviewed and approved within a day. Will definitely continue to purchase insurance for our dog Archie and any future pets we get!
29 août 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Emily, thanks for the lovely feedback. We are so happy we can provide you with peace of mind when it comes to your accident prone pet with our quick and simple claims process. Wishing you all the best from the Bow Wow team :)
I noticed that claims were processed so…
I noticed that claims were processed so much quicker with the vet practice submitting the claim than if I'd have done it myself.
19 août 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Christine, thanks for the review! I am glad you were able to utilise our GapOnly system to speed up the claims process. Wishing you all the best from the Bow Wow team :)
Such an easy process to claim thank you
14 septembre 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Thanks for the kind Review Sharon! Wishing you all the best from the Bow Wow team :)
Value for money
Bow wow meow has always been every prompt with claim processing. I find that my premiums are worth it as so get back what was promised. Very happy with them.
15 août 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Rhiana, thank you for taking the time to leave us a review. We are so happy to hear you have experienced a fast claims process and that Bow Wow has been able to give you peace of mind when it comes to your pet. All the best, Bow Wow Meow
My baby has had several ear infections…
My baby has had several ear infections that has taken several treatments to sort out
BEMI has been fab in covering the costs and processing quickly
Highly recommend them!
28 juillet 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Chris, thank you for leaving a positive review. We are happy we can provide you with peace of mind when it comes to your fur babies ear infections. We hope your pup is recovering quickly! All the best from the Bow Wow team :)
Easy claims process and very fast
The claim process is really easy, takes minutes only and they are very fast to process and pay on the claim. I have been very happy with Bow Wow Meow Pet Insurance. I have been with them for about 18 months.
21 juillet 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Susie, thank you very much for the lovely review. We are so glad that you found our claims process quick and easy. All the best from the Bow Wow team :)
It has & continues to be an easy…
It has & continues to be an easy experience in claiming with Bow Wow Meow. You simply upload the paid invoice & a few days later the claim is processed & funds are back in your account. Highly recommend these guys.
13 juillet 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Sal, thank you for leaving a kind review. I am so glad to hear you find our claims process quick and simple. All the best from the Bow Wow team :)
They Take Pride of their Service.
*update : Thank you !
* The Supervisor contacted me the following day. They are very prompt after this review which I made the other day. It was just unfortunate that I spoke to person who wasn’t willing to go one step farther and tried to be a “know it all”. Inspite of unfortunate communication with 1800 Customer Service , the Supervisor made the situation better to handle . I highly recommend Bow Wow!
***************************************
Extremely disappointed of 1800 Customer Service. Didn’t help resolve my inquiry about a claim that went to wrong bank account . He wouldn’t even try to pass me on to someone who could help. I sent an email and inform them about the wrong account, but no one even dared to look into it. So at the moment, I still have not received one of my claim as it went to the wrong account.
It’s sad how a very good provider can be ruined by incapable & incompetent customer service people.
Refund wise, BowWowMeow is fast.
11 juillet 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hello, we are very sorry to hear about your negative experience calling the 1800 number. We strive to provide our customers with helpful and friendly service and this is not reflective of that. I have forwarded your email from yesterday onto our resolutions team to have this issue sorted as soon as possible. Apologies again, have a nice day from the Bow Wow team
This is a great pet insurance company
This is a great pet insurance company. Fast and easy claims process and great communication from them.
11 juillet 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Katrina, thank you for the kind review! We are happy to hear you claims process was fast and simple! All the best from the Bow Wow team :)
Thank goodness we had pet insurance!
My little dog had a dislocated knee that wasn't staying in, so was booked for surgery. She unfortunately became critically unwell with HGE the day before the surgery. She was seriously ill for 2.5 weeks with this and required a lot of time in hospital and many medications, procedures and tests. Each day a claim was put through to Bow Wow by either the hospital or the vet, and each time we received an amazing refund literally within a few days.
We kept exclaiming "Thanks goodness we have pet insurance!!"
1 juillet 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Miri, thank you for taking the time to leave a review. We are so sorry to hear about your dog being unwell. It must have been an incredibly stressful time for you. We are glad Bow Wow was able to give you peace of mind during this time. Wishing your pup a speedy recovery! All the best from the Bow Wow team :)
Happy customer
The process is so quick and all handled by the vet. Couldn’t be easier or more efficient. It offers great piece of mind.
1 juillet 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Nicole, thank you for taking the time to leave a kind review. We are happy to provide you peace of mind for your beloved pet. All the best from the Bow Wow team :)
Review from Happy customer
I’m a customer of bow wow meow pet insurance for many years. Had two dogs insured at different times . Very happy. Professional and officiant, and friendly customer service. Recommend to anyone who is looking for best pet insurance for their pets.
From happy customer , Thank you
30 juin 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Marina,
Thanks for the kind review. Your continued loyalty is greatly appreciated. We are so happy to hear you have had a positive experience with us. We hope to provide you with quality cover for your pets for years to come. All the best from the Bow Wow team :)
Easy process and great customer service…
I am very happy with the service and cover from bow wow meow. My recent claim was processed very quickly and was managed directly between my vet and bow wow meow, and I was kept up to date on the progress of my claim.
30 juin 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Suzie, thanks for taking the time to leave positive feedback. We are glad you received your claim back in a timely manner and that you experienced good communication from our team. All the best from the Bow Wow team :)
Bow Wow Meow have been fantastic … easy…
Bow Wow Meow have been fantastic … easy and fast claims through the portal
30 juin 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Rodney, thanks for the review. We are so glad you found our claims process fast and simple. All the best from the Bow Wow team :)
Amazing Bow Wow…
Bow wow are always prompt with payments - very happy with the service
24 juin 2022
Avis spontané
Réponse de Bow Wow Meow Pet Insurance
Hi Cecilia, thank you for the kind review! All the best from Bow Wow Meow
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