Very negative experiencie. I made my order on December, 16. I asked about the status of the order several times, without answer. On January 18 I received an email, my order was cancelled without expla... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
What a disgrace! I've read many reviews expressing their disappointment with regards to Boxlet's service and every time, they reply with their petty excuse of being a small company, bla bla bla... Mad... Voir plus
L'entreprise a répondu
Same review as everybody else - never received a confirmation email, no response to 2 emails I sent, and no product has arrived, I have just instructed my bank to recover the money. Stay away!
L'entreprise a répondu
Recently shopped at Boxlet.eu for a Blender/pastry Mixer SwissHome Classic 5 L 500 W and had a fantastic experience. Website was easy to navigate and exactly what I was looking for was found. Checkout... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Boxlet is a tech-focused e-retailer in Europe. The company offers the latest consumer electronics, personal care, gaming products, and much more!
Coordonnées de contact
Drobės g. 62, 45188, Kaunas, Lituanie
- support@boxlet.eu
- www.boxlet.eu
1,9
Bas
31 avis
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My name is Ryan Mpofu
My name is Ryan Mpofu. First of all I don’t don’t appreciate the bad customer care and bad customer service you’ve been showing me and your lack of no communication from your contact support or your finance team because you have shown me nothing but disrespect and I want my money back. Team Boxlet Where is my order it’s been 28 days now since I last ordered the PC case that was on the ninth of January. The PC case I ordered was the MSI MAG Vampiric 011C Desktop Case and my order number was #1378. And yes to this day, I have nothing. Your company promised me a at 3 to 7 day’s delivery but till this very day I have nothing. You also promised in an email that you will give me my tracking code by Monday 4 weeks ago, but till this day I still have nothing. Please can you kindly REFUND me my money back and let me know what’s the situation I am really desperate. I need to know what’s going on with the order I placed please respond back as soon as possible thank you and REFUND ME MY MONEY BACK!!! Thank you. And I apologise for my anger and annoyance against you.
9 janvier 2023
Avis spontané
Boxlet.eu is a scam DO NOT BUY FROM…
Boxlet.eu is a scam DO NOT BUY FROM THIS WEBSITE 100% SCAMMERS.
I have ordered powerbeats by dr dre for 200e. I got an e-mail confrimation of my order stating that i will receive item within 4-7 business days. They failed to deliver the item. I sent them an e-mail at support. The e-mail bounced back as non delivered as the domain name could be found. Then i contacted them on social media. Again no response. Eventually they contacted me via e-mail saying we are sorry for the delay and we will send you a shipping tracking number tomorrow and you will receive item by next week. Again lies nothing happened. After i threatened them to file a fraud claim with my bank they said we are sorry (again) and we will give you 5% discount and unless we send you tomorrow the tracking number we will issue a redund. AGAIN LIES I NEVER RECEIVED ANY DISCOUNT OR A TRACKING NUMBER OR THE ITEM. THESE PEOPLE LIE TO THEIR CUSTOMERS AND SHOULD BE SHUT DOWN AS IMPOSTERS AND FOR FRAUDULENT ACTIVITY. It happens that i am a lawyer in Cyprus and i have already filed a claim with my bank and i will get my money back from visa. However surely visa will soon stop working with them as paypal did from what i read in other reviews as a lot of people complain about the same issues.
THANK YOU VERY MUCH BOXLET.EU, YOU SACK!!!
24 janvier 2023
Avis spontané
Réponse de boxlet.eu
Dear valued customer,
We hope this letter finds you in good health and spirits. We are writing to you today regarding your recent purchase on our website and to express our sincerest apologies for any inconvenience you have experienced.
We have been made aware that some of our customers have not yet received their refunds for missing or undelivered items. We understand the frustration and disappointment that can come with these situations and we want to assure you that we are working diligently to resolve them.
We want to take a moment to explain the situation and why it has taken longer to process the refunds. Our company is currently facing financial difficulties and is on the verge of bankruptcy. As a result, we have had to temporarily cease operations for the next three months while we work to resolve our refund issues and deal with suppliers as they did not provide the stock we paid for. During this time, all refunds will be processed by your bank and this should happen by the end of this month. To speed up the process open a dispute with the bank to reclaim money for the order.
We understand that this may cause inconvenience and we would like to assure you that we are doing everything in our power to rectify the situation. Our team is working closely with the European Consumers Law department to review all requests for refunds and resolve any issues.
Please know that we value your business and appreciate your patience as we work to resolve this matter. If you have not yet received your refund, please accept our sincerest apologies and rest assured that it is being processed and will be issued to you as soon as possible.
If you need any further assistance or have any questions, please do not hesitate to reach out to us at finance@boxlet.eu. This email will be the only working email during upcoming 3 month period.
Once again, we apologize for any inconvenience this has caused and we thank you for your continued support. We are committed to resolving this matter as quickly as possible and to restoring our business operations.
Best regards,
Boxlet.eu team
I should have read the reviews
I should have read the reviews! No response after contacting them continually. Please avoid! Money taken - no goods!
18 janvier 2023
Avis spontané
Réponse de boxlet.eu
Dear valued customer,
We hope this letter finds you in good health and spirits. We are writing to you today regarding your recent purchase on our website and to express our sincerest apologies for any inconvenience you have experienced.
We have been made aware that some of our customers have not yet received their refunds for missing or undelivered items. We understand the frustration and disappointment that can come with these situations and we want to assure you that we are working diligently to resolve them.
We want to take a moment to explain the situation and why it has taken longer to process the refunds. Our company is currently facing financial difficulties and is on the verge of bankruptcy. As a result, we have had to temporarily cease operations for the next three months while we work to resolve our refund issues and deal with suppliers as they did not provide the stock we paid for. During this time, all refunds will be processed by your bank and this should happen by the end of this month. To speed up the process open a dispute with the bank to reclaim money for the order.
We understand that this may cause inconvenience and we would like to assure you that we are doing everything in our power to rectify the situation. Our team is working closely with the European Consumers Law department to review all requests for refunds and resolve any issues.
Please know that we value your business and appreciate your patience as we work to resolve this matter. If you have not yet received your refund, please accept our sincerest apologies and rest assured that it is being processed and will be issued to you as soon as possible.
If you need any further assistance or have any questions, please do not hesitate to reach out to us at finance@boxlet.eu. This email will be the only working email during upcoming 3 month period.
Once again, we apologize for any inconvenience this has caused and we thank you for your continued support. We are committed to resolving this matter as quickly as possible and to restoring our business operations.
Best regards,
Boxlet.eu team
Very negative experiencia
Very negative experiencie. I made my order on December, 16. I asked about the status of the order several times, without answer. On January 18 I received an email, my order was cancelled without explanation. I am still waiting for the refund. This company is not serious. I want my money back!!!!
16 décembre 2022
Avis spontané
Réponse de boxlet.eu
Dear valued customer,
We hope this letter finds you in good health and spirits. We are writing to you today regarding your recent purchase on our website and to express our sincerest apologies for any inconvenience you have experienced.
We have been made aware that some of our customers have not yet received their refunds for missing or undelivered items. We understand the frustration and disappointment that can come with these situations and we want to assure you that we are working diligently to resolve them.
We want to take a moment to explain the situation and why it has taken longer to process the refunds. Our company is currently facing financial difficulties and is on the verge of bankruptcy. As a result, we have had to temporarily cease operations for the next three months while we work to resolve our refund issues and deal with suppliers as they did not provide the stock we paid for. During this time, all refunds will be processed by your bank and this should happen by the end of this month. To speed up the process open a dispute with the bank to reclaim money for the order.
We understand that this may cause inconvenience and we would like to assure you that we are doing everything in our power to rectify the situation. Our team is working closely with the European Consumers Law department to review all requests for refunds and resolve any issues.
Please know that we value your business and appreciate your patience as we work to resolve this matter. If you have not yet received your refund, please accept our sincerest apologies and rest assured that it is being processed and will be issued to you as soon as possible.
If you need any further assistance or have any questions, please do not hesitate to reach out to us at finance@boxlet.eu. This email will be the only working email during upcoming 3 month period.
Once again, we apologize for any inconvenience this has caused and we thank you for your continued support. We are committed to resolving this matter as quickly as possible and to restoring our business operations.
Best regards,
Boxlet.eu team
It's a scam
Same review as everybody else - never received a confirmation email, no response to 2 emails I sent, and no product has arrived,
I have just instructed my bank to recover the money.
Stay away!
30 décembre 2022
Avis spontané
Réponse de boxlet.eu
Dear valued customer,
We hope this letter finds you in good health and spirits. We are writing to you today regarding your recent purchase on our website and to express our sincerest apologies for any inconvenience you have experienced.
We have been made aware that some of our customers have not yet received their refunds for missing or undelivered items. We understand the frustration and disappointment that can come with these situations and we want to assure you that we are working diligently to resolve them.
We want to take a moment to explain the situation and why it has taken longer to process the refunds. Our company is currently facing financial difficulties and is on the verge of bankruptcy. As a result, we have had to temporarily cease operations for the next three months while we work to resolve our refund issues and deal with suppliers as they did not provide the stock we paid for. During this time, all refunds will be processed by your bank and this should happen by the end of this month. To speed up the process open a dispute with the bank to reclaim money for the order.
We understand that this may cause inconvenience and we would like to assure you that we are doing everything in our power to rectify the situation. Our team is working closely with the European Consumers Law department to review all requests for refunds and resolve any issues.
Please know that we value your business and appreciate your patience as we work to resolve this matter. If you have not yet received your refund, please accept our sincerest apologies and rest assured that it is being processed and will be issued to you as soon as possible.
If you need any further assistance or have any questions, please do not hesitate to reach out to us at finance@boxlet.eu. This email will be the only working email during upcoming 3 month period.
Once again, we apologize for any inconvenience this has caused and we thank you for your continued support. We are committed to resolving this matter as quickly as possible and to restoring our business operations.
Best regards,
Boxlet.eu team
Lawsuit coming your way
What a disgrace! I've read many reviews expressing their disappointment with regards to Boxlet's service and every time, they reply with their petty excuse of being a small company, bla bla bla... Made 2 orders during black Friday week and until this very day, not only have I not received the items, but my order got cancelled and no refund has been issued yet!!! Multiple emails sent to their customer service, but no replies received from them. Some words of advice, don't expect to strive in such a competitive world with such a service! Expect an EU lawsuit soon if my refund won't be issued within days!
26 novembre 2022
Avis spontané
Réponse de boxlet.eu
Dear valued customer,
We hope this letter finds you in good health and spirits. We are writing to you today regarding your recent purchase on our website and to express our sincerest apologies for any inconvenience you have experienced.
We have been made aware that some of our customers have not yet received their refunds for missing or undelivered items. We understand the frustration and disappointment that can come with these situations and we want to assure you that we are working diligently to resolve them.
We want to take a moment to explain the situation and why it has taken longer to process the refunds. Our company is currently facing financial difficulties and is on the verge of bankruptcy. As a result, we have had to temporarily cease operations for the next three months while we work to resolve our refund issues and deal with suppliers as they did not provide the stock we paid for. During this time, all refunds will be processed by your bank and this should happen by the end of this month. To speed up the process open a dispute with the bank to reclaim money for the order.
We understand that this may cause inconvenience and we would like to assure you that we are doing everything in our power to rectify the situation. Our team is working closely with the European Consumers Law department to review all requests for refunds and resolve any issues.
Please know that we value your business and appreciate your patience as we work to resolve this matter. If you have not yet received your refund, please accept our sincerest apologies and rest assured that it is being processed and will be issued to you as soon as possible.
If you need any further assistance or have any questions, please do not hesitate to reach out to us at finance@boxlet.eu. This email will be the only working email during upcoming 3 month period.
Once again, we apologize for any inconvenience this has caused and we thank you for your continued support. We are committed to resolving this matter as quickly as possible and to restoring our business operations.
Best regards,
Boxlet.eu team
Avoid Boxlet.eu
Please, don't order anything from Boxlet! I have waited my 'item' more than 1,5 month. It never arrived :(
19 janvier 2023
Avis spontané
Réponse de boxlet.eu
Dear valued customer,
We hope this letter finds you in good health and spirits. We are writing to you today regarding your recent purchase on our website and to express our sincerest apologies for any inconvenience you have experienced.
We have been made aware that some of our customers have not yet received their refunds for missing or undelivered items. We understand the frustration and disappointment that can come with these situations and we want to assure you that we are working diligently to resolve them.
We want to take a moment to explain the situation and why it has taken longer to process the refunds. Our company is currently facing financial difficulties and is on the verge of bankruptcy. As a result, we have had to temporarily cease operations for the next three months while we work to resolve our refund issues and deal with suppliers as they did not provide the stock we paid for. During this time, all refunds will be processed by your bank and this should happen by the end of this month. To speed up the process open a dispute with the bank to reclaim money for the order.
We understand that this may cause inconvenience and we would like to assure you that we are doing everything in our power to rectify the situation. Our team is working closely with the European Consumers Law department to review all requests for refunds and resolve any issues.
Please know that we value your business and appreciate your patience as we work to resolve this matter. If you have not yet received your refund, please accept our sincerest apologies and rest assured that it is being processed and will be issued to you as soon as possible.
If you need any further assistance or have any questions, please do not hesitate to reach out to us at finance@boxlet.eu. This email will be the only working email during upcoming 3 month period.
Once again, we apologize for any inconvenience this has caused and we thank you for your continued support. We are committed to resolving this matter as quickly as possible and to restoring our business operations.
Best regards,
Boxlet.eu team
Good store..
3 janvier 2023
Same as everyone below. SCAM!!!!!!!!
Same as everyone below, ordered a Lego set for my son on black Friday, after weeks of waiting for a tracking number it was said that they had issues with Paypal. If I wanted to still get the order at the same deal I can do an EFT, this should have immediately raised a red flag.
Made the payment after their so called customer service manager asked if I want to proceed. 12 emails later no replay and now it says the email address cant receive any mails.
Super frustrating as people work hard for their money and for the a**holes to steal your money.
9 janvier 2023
Avis spontané
Réponse de boxlet.eu
Dear valued customer,
We hope this letter finds you in good health and spirits. We are writing to you today regarding your recent purchase on our website and to express our sincerest apologies for any inconvenience you have experienced.
We have been made aware that some of our customers have not yet received their refunds for missing or undelivered items. We understand the frustration and disappointment that can come with these situations and we want to assure you that we are working diligently to resolve them.
We want to take a moment to explain the situation and why it has taken longer to process the refunds. Our company is currently facing financial difficulties and is on the verge of bankruptcy. As a result, we have had to temporarily cease operations for the next three months while we work to resolve our refund issues and deal with suppliers as they did not provide the stock we paid for. During this time, all refunds will be processed by your bank and this should happen by the end of this month. To speed up the process open a dispute with the bank to reclaim money for the order.
We understand that this may cause inconvenience and we would like to assure you that we are doing everything in our power to rectify the situation. Our team is working closely with the European Consumers Law department to review all requests for refunds and resolve any issues.
Please know that we value your business and appreciate your patience as we work to resolve this matter. If you have not yet received your refund, please accept our sincerest apologies and rest assured that it is being processed and will be issued to you as soon as possible.
If you need any further assistance or have any questions, please do not hesitate to reach out to us at finance@boxlet.eu. This email will be the only working email during upcoming 3 month period.
Once again, we apologize for any inconvenience this has caused and we thank you for your continued support. We are committed to resolving this matter as quickly as possible and to restoring our business operations.
Best regards,
Boxlet.eu team
SCAM WEBSITE
SCAM WEBSITE! 7 weeks on from making my order I still have not received my order!! They do not reply to email, the contact number doesn’t work, and are completely unresponsive. No refund issued. Avoid!!
17 janvier 2023
Avis spontané
Réponse de boxlet.eu
Dear valued customer,
We hope this letter finds you in good health and spirits. We are writing to you today regarding your recent purchase on our website and to express our sincerest apologies for any inconvenience you have experienced.
We have been made aware that some of our customers have not yet received their refunds for missing or undelivered items. We understand the frustration and disappointment that can come with these situations and we want to assure you that we are working diligently to resolve them.
We want to take a moment to explain the situation and why it has taken longer to process the refunds. Our company is currently facing financial difficulties and is on the verge of bankruptcy. As a result, we have had to temporarily cease operations for the next three months while we work to resolve our refund issues and deal with suppliers as they did not provide the stock we paid for. During this time, all refunds will be processed by your bank and this should happen by the end of this month. To speed up the process open a dispute with the bank to reclaim money for the order.
We understand that this may cause inconvenience and we would like to assure you that we are doing everything in our power to rectify the situation. Our team is working closely with the European Consumers Law department to review all requests for refunds and resolve any issues.
Please know that we value your business and appreciate your patience as we work to resolve this matter. If you have not yet received your refund, please accept our sincerest apologies and rest assured that it is being processed and will be issued to you as soon as possible.
If you need any further assistance or have any questions, please do not hesitate to reach out to us at finance@boxlet.eu. This email will be the only working email during upcoming 3 month period.
Once again, we apologize for any inconvenience this has caused and we thank you for your continued support. We are committed to resolving this matter as quickly as possible and to restoring our business operations.
Best regards,
Boxlet.eu team
Recently shopped at Boxlet.eu for a…
Recently shopped at Boxlet.eu for a Blender/pastry Mixer SwissHome Classic 5 L 500 W and had a fantastic experience. Website was easy to navigate and exactly what I was looking for was found. Checkout process was smooth and order arrived in a timely manner. Very happy with purchase and will definitely shop at Boxlet.eu again in the future.
11 janvier 2023
Don't buy from this website
I already left one bad review and now I will do it AGAIN. I ordered Beats headphones Nov 4, it said 3-7 business days for shippment. My package came in December (wrong colour). I returned them and they promised they will send the right colour in a day or two. I contacted them 10 days later and they just found out the item is not on their stock. I requested a refund on Dec 21. They sent me that the refund was issued...I never received any money. Tried to contact them at least 5 times, nobody is answering anymore.Now I opened a dispute with my credit card company and believe they will solve it...but this is again a SCAM!!!!! DO NOT ORDER FROM THIS SITE. IF THEY ARE NOT A SCAM THEY SHOULD CLOSE THE WEBSITE BECAUSE THEY ARE DOING AN AWFULL JOB!!!!
11 janvier 2023
Avis spontané
Réponse de boxlet.eu
Dear valued customer,
We hope this letter finds you in good health and spirits. We are writing to you today regarding your recent purchase on our website and to express our sincerest apologies for any inconvenience you have experienced.
We have been made aware that some of our customers have not yet received their refunds for missing or undelivered items. We understand the frustration and disappointment that can come with these situations and we want to assure you that we are working diligently to resolve them.
We want to take a moment to explain the situation and why it has taken longer to process the refunds. Our company is currently facing financial difficulties and is on the verge of bankruptcy. As a result, we have had to temporarily cease operations for the next three months while we work to resolve our refund issues and deal with suppliers as they did not provide the stock we paid for. During this time, all refunds will be processed by your bank and this should happen by the end of this month. To speed up the process open a dispute with the bank to reclaim money for the order.
We understand that this may cause inconvenience and we would like to assure you that we are doing everything in our power to rectify the situation. Our team is working closely with the European Consumers Law department to review all requests for refunds and resolve any issues.
Please know that we value your business and appreciate your patience as we work to resolve this matter. If you have not yet received your refund, please accept our sincerest apologies and rest assured that it is being processed and will be issued to you as soon as possible.
If you need any further assistance or have any questions, please do not hesitate to reach out to us at finance@boxlet.eu. This email will be the only working email during upcoming 3 month period.
Once again, we apologize for any inconvenience this has caused and we thank you for your continued support. We are committed to resolving this matter as quickly as possible and to restoring our business operations.
Best regards,
Boxlet.eu team
Guys please don’t use this site.
Guys please don’t use this site.
Is a scam.
I made a purchase, pay with PayPal, they refound me not because site is seriously but because PayPal do it for them.
But I was stupid and I though they are seriously and made a same purchase again with other payment method.
My order has never came.
They don’t answer me.
Don’t use , and report these scamers.
29 décembre 2022
Avis spontané
Réponse de boxlet.eu
Dear valued customer,
We hope this letter finds you in good health and spirits. We are writing to you today regarding your recent purchase on our website and to express our sincerest apologies for any inconvenience you have experienced.
We have been made aware that some of our customers have not yet received their refunds for missing or undelivered items. We understand the frustration and disappointment that can come with these situations and we want to assure you that we are working diligently to resolve them.
We want to take a moment to explain the situation and why it has taken longer to process the refunds. Our company is currently facing financial difficulties and is on the verge of bankruptcy. As a result, we have had to temporarily cease operations for the next three months while we work to resolve our refund issues and deal with suppliers as they did not provide the stock we paid for. During this time, all refunds will be processed by your bank and this should happen by the end of this month. To speed up the process open a dispute with the bank to reclaim money for the order.
We understand that this may cause inconvenience and we would like to assure you that we are doing everything in our power to rectify the situation. Our team is working closely with the European Consumers Law department to review all requests for refunds and resolve any issues.
Please know that we value your business and appreciate your patience as we work to resolve this matter. If you have not yet received your refund, please accept our sincerest apologies and rest assured that it is being processed and will be issued to you as soon as possible.
If you need any further assistance or have any questions, please do not hesitate to reach out to us at finance@boxlet.eu. This email will be the only working email during upcoming 3 month period.
Once again, we apologize for any inconvenience this has caused and we thank you for your continued support. We are committed to resolving this matter as quickly as possible and to restoring our business operations.
Best regards,
Boxlet.eu team
SCAM company
Alas, I too have joined the ranks of SCAM customers. I placed my order and received what looked like authentic order responses. The gift was for Christmas. It never arrived and despite contacting them several times, I received no update. My last message I sent was to request a full refund. Again no response. The old adage ‘Caveat Emptor’ applies to this company. Shop at your peril!
1 janvier 2023
Avis spontané
Réponse de boxlet.eu
Dear valued customer,
We hope this letter finds you in good health and spirits. We are writing to you today regarding your recent purchase on our website and to express our sincerest apologies for any inconvenience you have experienced.
We have been made aware that some of our customers have not yet received their refunds for missing or undelivered items. We understand the frustration and disappointment that can come with these situations and we want to assure you that we are working diligently to resolve them.
We want to take a moment to explain the situation and why it has taken longer to process the refunds. Our company is currently facing financial difficulties and is on the verge of bankruptcy. As a result, we have had to temporarily cease operations for the next three months while we work to resolve our refund issues and deal with suppliers as they did not provide the stock we paid for. During this time, all refunds will be processed by your bank and this should happen by the end of this month. To speed up the process open a dispute with the bank to reclaim money for the order.
We understand that this may cause inconvenience and we would like to assure you that we are doing everything in our power to rectify the situation. Our team is working closely with the European Consumers Law department to review all requests for refunds and resolve any issues.
Please know that we value your business and appreciate your patience as we work to resolve this matter. If you have not yet received your refund, please accept our sincerest apologies and rest assured that it is being processed and will be issued to you as soon as possible.
If you need any further assistance or have any questions, please do not hesitate to reach out to us at finance@boxlet.eu. This email will be the only working email during upcoming 3 month period.
Once again, we apologize for any inconvenience this has caused and we thank you for your continued support. We are committed to resolving this matter as quickly as possible and to restoring our business operations.
Best regards,
Boxlet.eu team
boxlet.eu is a scam
Regrettably I can only join those who have lost their money and nerves dealing with boxlet.eu. My order was placed on September 23 2022. Never arrived. boxlet.eu's so called customer service is automated mail/dialog box completely useless. Late in November I finally got an answer from living person. He identified himself as boxlet.eu manager. Offered me items I've initially purchased with 10% discount. I refused and requested refund. Of course no refund. A number of reviewers think boxlet.eu is unable to cope with flurry of orders. I disagree. In my opinion, based on this current experience, it is plain and simply a scam. One would expect that Lithuania, being an EU country has adequate customer protection legislation and control but apparently this is not a case
11 décembre 2022
Avis spontané
Réponse de boxlet.eu
Dear valued customer,
We hope this letter finds you in good health and spirits. We are writing to you today regarding your recent purchase on our website and to express our sincerest apologies for any inconvenience you have experienced.
We have been made aware that some of our customers have not yet received their refunds for missing or undelivered items. We understand the frustration and disappointment that can come with these situations and we want to assure you that we are working diligently to resolve them.
We want to take a moment to explain the situation and why it has taken longer to process the refunds. Our company is currently facing financial difficulties and is on the verge of bankruptcy. As a result, we have had to temporarily cease operations for the next three months while we work to resolve our refund issues and deal with suppliers as they did not provide the stock we paid for. During this time, all refunds will be processed by your bank and this should happen by the end of this month. To speed up the process open a dispute with the bank to reclaim money for the order.
We understand that this may cause inconvenience and we would like to assure you that we are doing everything in our power to rectify the situation. Our team is working closely with the European Consumers Law department to review all requests for refunds and resolve any issues.
Please know that we value your business and appreciate your patience as we work to resolve this matter. If you have not yet received your refund, please accept our sincerest apologies and rest assured that it is being processed and will be issued to you as soon as possible.
If you need any further assistance or have any questions, please do not hesitate to reach out to us at finance@boxlet.eu. This email will be the only working email during upcoming 3 month period.
Once again, we apologize for any inconvenience this has caused and we thank you for your continued support. We are committed to resolving this matter as quickly as possible and to restoring our business operations.
Best regards,
Boxlet.eu team
Similar to previous negative reviews, use us.zavvi.com instead!
Similar to previous negative reviews, please avoid these scammers. I don't understand what kind of business model benefits from fraud but I certainly do hope that they're just poor performers rather than malicious. With that, just for brevity, product never sent despite promises and assurance to send "the next couple of days." Finally, asked for refund and assured that "refund was made" to my credit card, but nope. I finally had to open dispute with the credit card company. I even asked them why are they still showing the item "in stock" when they had told me that it became "out of stock". They just evaded the question and are still showing the item in stock to sucker the next person. So, avoid, please, please, please! Save yourself the trouble. The deal was definitely too good to be true. Instead, if you really want a good deal, try us.zavvi.com. Yeah, sketchy as well, but they followed through and I truly got a good deal. Just be prepared to wait for your purchase. I have 2 products arrive from them while I was still waiting for Boxlet to continue scamming me. So bad. So, so bad...
3 décembre 2022
Avis spontané
Réponse de boxlet.eu
Dear valued customer,
We hope this letter finds you in good health and spirits. We are writing to you today regarding your recent purchase on our website and to express our sincerest apologies for any inconvenience you have experienced.
We have been made aware that some of our customers have not yet received their refunds for missing or undelivered items. We understand the frustration and disappointment that can come with these situations and we want to assure you that we are working diligently to resolve them.
We want to take a moment to explain the situation and why it has taken longer to process the refunds. Our company is currently facing financial difficulties and is on the verge of bankruptcy. As a result, we have had to temporarily cease operations for the next three months while we work to resolve our refund issues and deal with suppliers as they did not provide the stock we paid for. During this time, all refunds will be processed by your bank and this should happen by the end of this month. To speed up the process open a dispute with the bank to reclaim money for the order.
We understand that this may cause inconvenience and we would like to assure you that we are doing everything in our power to rectify the situation. Our team is working closely with the European Consumers Law department to review all requests for refunds and resolve any issues.
Please know that we value your business and appreciate your patience as we work to resolve this matter. If you have not yet received your refund, please accept our sincerest apologies and rest assured that it is being processed and will be issued to you as soon as possible.
If you need any further assistance or have any questions, please do not hesitate to reach out to us at finance@boxlet.eu. This email will be the only working email during upcoming 3 month period.
Once again, we apologize for any inconvenience this has caused and we thank you for your continued support. We are committed to resolving this matter as quickly as possible and to restoring our business operations.
Best regards,
Boxlet.eu team
!!!SHAME OF EU BUSINESS!!!
Poeple PLEASE stay WAY from these scammers and amateurs. They are stealing you money in very easy way. Never dispatch your order, never. They are still telling stories about christmas time, hard period of time, delivery company has delays BLAH BLAH. These all are just fairy tales. Suppor is super unresponsive (even they responded 2x, to be fair)
They are using same reply here in Trustpilot just copy paste to make you quiet.
Very glad to leave them here message, that filing a lawsuit to the EU court is being considered in these days. They still have time till the end of year 2022 to avoid this.
They are SHAME of honest business in EU.
EDIT 29.12.2022 Refund appeared on my account. But this does not change any of what I wrote.
21 décembre 2022
Avis spontané
Réponse de boxlet.eu
Dear valued customer,
We hope this letter finds you in good health and spirits. We are writing to you today regarding your recent purchase on our website and to express our sincerest apologies for any inconvenience you have experienced.
We have been made aware that some of our customers have not yet received their refunds for missing or undelivered items. We understand the frustration and disappointment that can come with these situations and we want to assure you that we are working diligently to resolve them.
We want to take a moment to explain the situation and why it has taken longer to process the refunds. Our company is currently facing financial difficulties and is on the verge of bankruptcy. As a result, we have had to temporarily cease operations for the next three months while we work to resolve our refund issues and deal with suppliers as they did not provide the stock we paid for. During this time, all refunds will be processed by your bank and this should happen by the end of this month. To speed up the process open a dispute with the bank to reclaim money for the order.
We understand that this may cause inconvenience and we would like to assure you that we are doing everything in our power to rectify the situation. Our team is working closely with the European Consumers Law department to review all requests for refunds and resolve any issues.
Please know that we value your business and appreciate your patience as we work to resolve this matter. If you have not yet received your refund, please accept our sincerest apologies and rest assured that it is being processed and will be issued to you as soon as possible.
If you need any further assistance or have any questions, please do not hesitate to reach out to us at finance@boxlet.eu. This email will be the only working email during upcoming 3 month period.
Once again, we apologize for any inconvenience this has caused and we thank you for your continued support. We are committed to resolving this matter as quickly as possible and to restoring our business operations.
Best regards,
Boxlet.eu team
Got scammed out of a €100
Got scammed out of a €100, same as other people here. tracking number provided and item never moved. Waiting over 4 weeks and noting happened.
1 décembre 2022
Avis spontané
Réponse de boxlet.eu
We’re so sorry to learn of the issues you have experienced with your order. We are sorry for the frustration caused here. We notified you about the delays that occur during the holiday season and the refund was processed a few days back. Money in the account doesn't show up the same day as the refund was processed, depending on the bank it might take up to 5 business days to show. At this point, we would suggest contacting your bank and asking about the payment before making a false accusation about us being scammers.
Amazing Lego collection
Amazing Lego collection. Recieved few sets that I have ordered for my children.
12 décembre 2022
Avis spontané
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