Very negative experiencie. I made my order on December, 16. I asked about the status of the order several times, without answer. On January 18 I received an email, my order was cancelled without expla... Voir plus
L'entreprise a répondu
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What a disgrace! I've read many reviews expressing their disappointment with regards to Boxlet's service and every time, they reply with their petty excuse of being a small company, bla bla bla... Mad... Voir plus
L'entreprise a répondu
Same review as everybody else - never received a confirmation email, no response to 2 emails I sent, and no product has arrived, I have just instructed my bank to recover the money. Stay away!
L'entreprise a répondu
Recently shopped at Boxlet.eu for a Blender/pastry Mixer SwissHome Classic 5 L 500 W and had a fantastic experience. Website was easy to navigate and exactly what I was looking for was found. Checkout... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Boxlet is a tech-focused e-retailer in Europe. The company offers the latest consumer electronics, personal care, gaming products, and much more!
Coordonnées de contact
Drobės g. 62, 45188, Kaunas, Lituanie
- support@boxlet.eu
- www.boxlet.eu
1,9
Bas
31 avis
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Be careful with this website
Be careful with this website. I made a purchase and they didn’t even gave it to the courier. I managed to get a refund. But now the don’t accept PayPal anymore.
They won’t send any order
1 décembre 2022
Avis spontané
Réponse de boxlet.eu
Dear Customer,
On behalf of Boxlet, I sincerely apologize for all customer support miscommunication and delivery information delays during November and December months.
As a new small business, we had some technical and legal difficulties with PayPal labeling us as a new business and without our approval created refunds from our account to customers whose orders were delayed due to the holiday rush. As a result, we will no longer accept PayPal payment methods and we sent refunds to all clients who made payments via PayPal to avoid further damage.
We understand you depended on us to deliver your items on time as promised and provide all of the asked information about the order. We deeply regret we failed to deliver the high standard that you’ve come to expect from Boxlet.
We are taking this incident seriously. Once it was discovered, we took appropriate measures to ensure it will not happen again in the future. At the moment we are solving our problems with PayPal through a court order and will not be using their services.
I appreciate your patience with us as we further investigate this issue. I’m confident your next experience with us will be up to your expectations.
Sincerely,
Customer Service Manager Gabriele
IT'S A SCAM
È una truffa, le recensioni positive probabilmente sono false e sono state create da loro. Ho effettuato un acquisto, è passata quasi una settimana e non ho nessuna notizia, ho provato a contattarli in tutti i modi e non ho ricevuto risposte, ho iniziato a investigare e ho scoperto che il sito è solo una maschera, l'unica cosa che funziona effettivamente è il pagamento. BOXLET.EU È UNA TRUFFA
13 décembre 2022
Avis spontané
Réponse de boxlet.eu
Dear valued customer,
We hope this letter finds you in good health and spirits. We are writing to you today regarding your recent purchase on our website and to express our sincerest apologies for any inconvenience you have experienced.
We have been made aware that some of our customers have not yet received their refunds for missing or undelivered items. We understand the frustration and disappointment that can come with these situations and we want to assure you that we are working diligently to resolve them.
We want to take a moment to explain the situation and why it has taken longer to process the refunds. Our company is currently facing financial difficulties and is on the verge of bankruptcy. As a result, we have had to temporarily cease operations for the next three months while we work to resolve our refund issues and deal with suppliers as they did not provide the stock we paid for. During this time, all refunds will be processed by your bank and this should happen by the end of this month. To speed up the process open a dispute with the bank to reclaim money for the order.
We understand that this may cause inconvenience and we would like to assure you that we are doing everything in our power to rectify the situation. Our team is working closely with the European Consumers Law department to review all requests for refunds and resolve any issues.
Please know that we value your business and appreciate your patience as we work to resolve this matter. If you have not yet received your refund, please accept our sincerest apologies and rest assured that it is being processed and will be issued to you as soon as possible.
If you need any further assistance or have any questions, please do not hesitate to reach out to us at finance@boxlet.eu. This email will be the only working email during upcoming 3 month period.
Once again, we apologize for any inconvenience this has caused and we thank you for your continued support. We are committed to resolving this matter as quickly as possible and to restoring our business operations.
Best regards,
Boxlet.eu team
Scam
Ordered on November 28th with 3-7 business days delivery. Tried contacting multiple times, phone is unresponsive, customer support chat is horrible and only after two days responded with grammar mistakes and later provided me a tracking number. I waited for a week, but shipment was not moving. Today contacted DHL and they said this tracking number is not meant for me, but for some other company located in different country. Totally not recommend, SCAM.
13 décembre 2022
Avis spontané
Réponse de boxlet.eu
Dear valued customer,
We hope this letter finds you in good health and spirits. We are writing to you today regarding your recent purchase on our website and to express our sincerest apologies for any inconvenience you have experienced.
We have been made aware that some of our customers have not yet received their refunds for missing or undelivered items. We understand the frustration and disappointment that can come with these situations and we want to assure you that we are working diligently to resolve them.
We want to take a moment to explain the situation and why it has taken longer to process the refunds. Our company is currently facing financial difficulties and is on the verge of bankruptcy. As a result, we have had to temporarily cease operations for the next three months while we work to resolve our refund issues and deal with suppliers as they did not provide the stock we paid for. During this time, all refunds will be processed by your bank and this should happen by the end of this month. To speed up the process open a dispute with the bank to reclaim money for the order.
We understand that this may cause inconvenience and we would like to assure you that we are doing everything in our power to rectify the situation. Our team is working closely with the European Consumers Law department to review all requests for refunds and resolve any issues.
Please know that we value your business and appreciate your patience as we work to resolve this matter. If you have not yet received your refund, please accept our sincerest apologies and rest assured that it is being processed and will be issued to you as soon as possible.
If you need any further assistance or have any questions, please do not hesitate to reach out to us at finance@boxlet.eu. This email will be the only working email during upcoming 3 month period.
Once again, we apologize for any inconvenience this has caused and we thank you for your continued support. We are committed to resolving this matter as quickly as possible and to restoring our business operations.
Best regards,
Boxlet.eu team
Amateurs!
Some friends and i placed an order for LEGO sets on black Friday 2022, after some delays we were all given the same DHL tracking number despite placing separate orders. After further delays we got a refund with no explanation whatsover. Steer clear of these amateurs
12 décembre 2022
Avis spontané
Réponse de boxlet.eu
Dear Customer,
On behalf of Boxlet, I sincerely apologize for all customer support miscommunication and delivery information delays during November and December months.
As a new small business, we had some technical and legal difficulties with PayPal labeling us as a new business and without our approval created refunds from our account to customers whose orders were delayed due to the holiday rush. As a result, we will no longer accept PayPal payment methods and we sent refunds to all clients who made payments via PayPal to avoid further damage.
We understand you depended on us to deliver your items on time as promised and provide all of the asked information about the order. We deeply regret we failed to deliver the high standard that you’ve come to expect from Boxlet.
We are taking this incident seriously. Once it was discovered, we took appropriate measures to ensure it will not happen again in the future. At the moment we are solving our problems with PayPal through a court order and will not be using their services.
I appreciate your patience with us as we further investigate this issue. I’m confident your next experience with us will be up to your expectations.
Sincerely,
Customer Service Manager Gabriele
Total scam!!
Total scam!!
Do not use this company.
I have received many email saying
'You’ll get shipping and delivery updates by email'
NOTHING....
Emailed them & tried other forms of contact with no reply.
Contacting bank today to file a fraud payment.
25 novembre 2022
Avis spontané
Réponse de boxlet.eu
Dear valued customer,
We hope this letter finds you in good health and spirits. We are writing to you today regarding your recent purchase on our website and to express our sincerest apologies for any inconvenience you have experienced.
We have been made aware that some of our customers have not yet received their refunds for missing or undelivered items. We understand the frustration and disappointment that can come with these situations and we want to assure you that we are working diligently to resolve them.
We want to take a moment to explain the situation and why it has taken longer to process the refunds. Our company is currently facing financial difficulties and is on the verge of bankruptcy. As a result, we have had to temporarily cease operations for the next three months while we work to resolve our refund issues and deal with suppliers as they did not provide the stock we paid for. During this time, all refunds will be processed by your bank and this should happen by the end of this month. To speed up the process open a dispute with the bank to reclaim money for the order.
We understand that this may cause inconvenience and we would like to assure you that we are doing everything in our power to rectify the situation. Our team is working closely with the European Consumers Law department to review all requests for refunds and resolve any issues.
Please know that we value your business and appreciate your patience as we work to resolve this matter. If you have not yet received your refund, please accept our sincerest apologies and rest assured that it is being processed and will be issued to you as soon as possible.
If you need any further assistance or have any questions, please do not hesitate to reach out to us at finance@boxlet.eu. This email will be the only working email during upcoming 3 month period.
Once again, we apologize for any inconvenience this has caused and we thank you for your continued support. We are committed to resolving this matter as quickly as possible and to restoring our business operations.
Best regards,
Boxlet.eu team
This is a SCAM!!
This is a SCAM!!! They provide wrong tracking information and say that: Status of your package location will change, because of the holiday rush courier companies are also experiencing delays and it takes a little time for the system to update.
But nothing changes and you are not receiving your order. I got lucky that I was refunded by PayPal and they confirmed that it is a scam.
11 décembre 2022
Avis spontané
Réponse de boxlet.eu
We’re so sorry to learn of the issues you have experienced with your order. We are sorry for the frustration caused here. First, off we are not a scam website it's not fair to call a young business a scam if the timeframes are not met. If we were a bigger and well know store it would be flushed to delay and that is all, as for now if any problem occurs everyone calls us a scam, that's a double standard for a young company. We don't want to lose clients like this because it's so hard to find them in the first place. As for the delivery and tracking number delays, tracking not showing any movement it's a cause of the busiest months in the year for e-commerce and logistics companies. At some point, it's out of our hands once the package leaves our warehouse (item is shipped) and reaches a shipping company depot. The delays might be caused for various reasons but sadly everything comes down back on us. As for customer service, we are improving on team building and a better system to provide answers faster for clients but our response team went down during the last few months once the order number doubled and also amount of messages doubled. As for PayPal deletion as a payment method, you should research the reviews of PayPal that business owners leave and what troubles come with having PayPal business account to understand this decision. Paypal will refund money to the client for any reason without giving us a chance to provide order fulfillment information and documents. On top of that, they take a fee for every refund they make to a client so once again a double standard for a young company and a great business for PayPal. Just so you know we don't even receive your payment after the item is delivered, how the scam would be possible if don't have your payments for the items? Once again a double standard for young companies as it is easy to call it a scam. I hope you will come back here in 6 months and you will see that the comment you made today was wrong.
Apologies for any issues caused and we wish you happy holidays.
Best regards,
Boxlet support team
Don't buy at this website, it's a scam
I ordered a product on 24th november and payed via PayPal. Last week, after contacting them in several times, I received a DHL tracking number, but it said that order wasn't sended yet. Also, I have received an email from boxlet telling my order was sent two weeks ago.
Today, I contacted them via their chat website and I didn't receive any answer. So, I told them I was going to open a PayPal claim and 3 minutes after that I received a PayPal refund.
Also, approximately 5 days after my purchase I realised that they had deleted PayPal as a payment method.
I don't recommend buying in this website, because it seems a scam.
11 décembre 2022
Avis spontané
Réponse de boxlet.eu
We’re so sorry to learn of the issues you have experienced with your order. We are sorry for the frustration caused here. First, off we are not a scam website it's not fair to call a young business a scam if the timeframes are not met. If we were a bigger and well know store it would be flushed to delay and that is all, as for now if any problem occurs everyone calls us a scam, that's a double standard for a young company. We don't want to lose clients like this because it's so hard to find them in the first place. As for the delivery and tracking number delays, tracking not showing any movement it's a cause of the busiest months in the year for e-commerce and logistics companies. At some point, it's out of our hands once the package leaves our warehouse (item is shipped) and reaches a shipping company depot. The delays might be caused for various reasons but sadly everything comes down back on us. As for customer service, we are improving on team building and a better system to provide answers faster for clients but our response team went down during the last few months once the order number doubled and also amount of messages doubled. As for PayPal deletion as a payment method, you should research the reviews of PayPal that business owners leave and what troubles come with having PayPal business account to understand this decision. Paypal will refund money to the client for any reason without giving us a chance to provide order fulfillment information and documents. On top of that, they take a fee for every refund they make to a client so once again a double standard for a young company and a great business for PayPal. Just so you know we don't even receive your payment after the item is delivered, how the scam would be possible if don't have your payments for the items? Once again a double standard for young companies as it is easy to call it a scam. I hope you will come back here in 6 months and you will see that the comment you made today was wrong.
Apologies for any issues caused and we wish you happy holidays.
Best regards,
Boxlet support team
Either a one-man show or a scam
Ordered more than 2 weeks ago, after several inquiries what is happening I have received an email the package was sent (about a week after ordering) but not a tracking number. The shop apologized for being busy during this season. I did several inquiries for a tracking number and I was twice promised to receive a tracking number "today" but didn't. In the end, I received a tracking number about a week later after the package was allegedly sent (more than 2 weeks after ordering), according to which the package WASN'T SENT at all as it was only the "Shipment information received" by DHL Express. At this point, it feels as either a poorly handled one-man show or a scam.
8 décembre 2022
Avis spontané
Réponse de boxlet.eu
We’re so sorry to learn of the issues you have experienced with your order. We are sorry for the frustration caused here. First, off we are not a scam website it's not fair to call a young business a scam if the timeframes are not met. If we were a bigger and well know store it would be flushed to delay and that is all, as for now if any problem occurs everyone calls us a scam, that's a double standard for a young company. We don't want to lose clients like this because it's so hard to find them in the first place. As for the delivery and tracking number delays, tracking not showing any movement it's a cause of the busiest months in the year for e-commerce and logistics companies. At some point, it's out of our hands once the package leaves our warehouse (item is shipped) and reaches a shipping company depot. The delays might be caused for various reasons but sadly everything comes down back on us. As for customer service, we are improving on team building and a better system to provide answers faster for clients but our response team went down during the last few months once the order number doubled and also amount of messages doubled. As for PayPal deletion as a payment method, you should research the reviews of PayPal that business owners leave and what troubles come with having PayPal business account to understand this decision. Paypal will refund money to the client for any reason without giving us a chance to provide order fulfillment information and documents. On top of that, they take a fee for every refund they make to a client so once again a double standard for a young company and a great business for PayPal. Just so you know we don't even receive your payment after the item is delivered, how the scam would be possible if don't have your payments for the items? Once again a double standard for young companies as it is easy to call it a scam. I hope you will come back here in 6 months and you will see that the comment you made today was wrong.
Apologies for any issues caused and we wish you happy holidays.
Best regards,
Boxlet support team
AVOID! Worst webshop in EU
AVOID!! Worst webshop ever. I placed an order 2 weeks ago but never received the email confirmation. I have been trying to get in touch with them via social media, chat, and calling the phone number on their website and haven't received a single reply. This is HORRIBLE service and I will be requested a refund via PayPal. NEVER AGAIN!
6 décembre 2022
Avis spontané
Réponse de boxlet.eu
Apologies for this terrible delay in shipment delivery. Due to the holiday season, we are behind schedule. Our logistics department confirmed that the shipment is on the way and the order confirmation has bounced back from your email address due to invalid address. As you already asked for refund we can't deliver the item to you this week. If you still would like to receive your order reach out to our management at business@boxlet.eu.
Best regards
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