One charger always out of order near me, the holding deposits.are killing me, 60 pounds every time, I currently have 2 outstanding, one of them is 6 days old Please make it more encouraging for ev d... Voir plus
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Lisez les avis des autres
I am new to the charging experience and have only used one, very convenient, charging station. I have had no issues and it is always tidy and inviting. It is situated very close to a garden centre wit... Voir plus
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Ali was absolutely brilliant! He helped me sort out my car charging issue and was so patient and understanding, especially while I was feeling stressed and overwhelmed. He took the time to help me and... Voir plus
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Ali and Bethany were really helpful in assisting me with my billing issues, and gave me confidence that the advise was sound. I was also able to ask other relted questions to assist my future use of t... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Coordonnées de contact
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , Royaume-Uni
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,1
Bien
10 k avis
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Absolutely joke when to charge my car…
Absolutely joke when to charge my car took 60 pending of my account didn’t charge the car an still no money back into my account been on phone twice with them took the money pending on the 8th at 6.30 pm an now the 12th an still no money back in my account I will not be using them again an making sure that anyone asks were to charge they will be told stay away from them now I need to get bank to look into it
8 juillet 2026
Avis spontané
Réponse de bppulse
Hi David, thank you for your feedback, we’re really sorry to hear about your experience, we understand how frustrating this must be. I’ve contacted you via email to further investigate this matter provide a further update. Please let us know if you need anything further. George ^bppulse team
Brilliant customer service
The lady on the other side was brilliant I had only 7 miles left on my car so I was in a bit of a panic as I am not familiar with all this new tech but she talked me through the whole process and was patient and helpful these days these characteristics are very hard to find was genuinely helpful. Once again thank you and keep up the good work
9 juillet 2026
Réponse de bppulse
Hi Ahmed,
Thanks so much for your wonderful feedback! 😊 We’re delighted to hear our team member was able to help when you needed it most. Running low on charge and dealing with unfamiliar technology can be stressful, so it’s great to know she was able to talk you through everything with patience and care.
We’ll be sure to pass on your kind words — they’ll mean a lot. Thank you again for taking the time to share your experience, and happy charging! ⚡👍
Gary, bp pulse team.
While the machine is saying 300kw/150…
While the machine is saying 300kw/150 or even 50, sometimes gives you lower than 25 kwh and delay you from getting to the work.
16 janvier 2026
Réponse de bppulse
Hi Abdullahi,
Thanks for your feedback. I'm sorry to hear that you've experienced lower charging speeds than expected, especially when you're relying on a quick charge to get back on the road and make it to work on time.
Charging speeds can vary for a number of reasons and aren't always determined by the maximum power rating shown on the charger. Factors such as your vehicle's maximum charging capability, battery temperature, battery state of charge, and whether power is being shared between multiple vehicles can all affect the speed you receive. As a battery becomes more full, it's also normal for charging speeds to reduce to help protect the battery.
That said, I completely understand how frustrating it can be when a charger advertised as 300kW, 150kW or 50kW delivers a much lower charging rate than expected.
Thank you for taking the time to share your experience with us. I'll make sure your comments are passed on to the relevant teams for review.
Gary, bp pulse team
Make sure you ask for EllisaF. To be honest BPPulse weren’t doing…
To be honest BPPulse weren’t doing well. I was left frustrated with the first two calls I made, I felt a bit fobbed off and nothing was resolved. I was about to give up on BPPulse for good, but the third or fourth time I called I spoke to Ellisa.F there and she was brilliant, patient, friendly, knowledgeable and thorough and sorted out the problem.
11 juillet 2026
Réponse de bppulse
Hi Craig,
Thanks for your feedback! 😊 We’re sorry to hear your first experiences didn’t meet expectations and left you feeling frustrated. However, it’s fantastic to hear that Ellisa was able to turn things around for you.
We’ll be sure to pass on your kind words — she’ll be delighted to know her patience, knowledge, and dedication made such a difference. Thank you for giving us the opportunity to put things right, and for taking the time to recognise Ellisa’s excellent support! ⭐👍
Gary, bp pulse team.
Absolute rip off preauthorisation of…
Absolute rip off preauthorisation of £60. There is just no need. I was desperate yesterday and had to stop at a BP. It failed once and ended up with £120 on preauthorisations. This happens a lot where the authorisation fails but charges. The difference with you is im temporarily £120 down and very angry about it. Il never stop at BP again I promise you that. Useless reply.. il n3ver stop at BP again..
9 juillet 2026
Avis spontané
Réponse de bppulse
Hi Adam.
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it can be to see multiple pre-authorization holds applied, particularly when a charging attempt is unsuccessful.
The pre-authorization is a temporary hold used to verify the payment method before charging begins. If a charging session fails, the hold is automatically released by the card issuer, although the timeframe can vary depending on your bank.
We're sorry this experience has left you feeling disappointed, and we appreciate the impact this can have while the funds remain unavailable. Feedback such as yours is important and helps us identify where we need to improve both our service and customer experience.
Thank you again for sharing your comments. Paula, bp pulse
Worrying
When you rock up to a BP charger like I've did previously at Perth you think fast charge coming and it does.
Drive another 90 min north to Aviemore where we desperately need a charge we rock up to another fast BP charger
The only problem this machine doesn't take easy wireless bank payment a
easily previously as Perth facility did.
A full 30 min wait before we had to register and call to finally get a charge
All BP chargers should be taking bank card payment
When you are on the middle of nowhere on the middle of Scotland and you need a charge this is poor
6 juillet 2026
Réponse de bppulse
Hi Alan.
Thank you for taking the time to share your feedback. We're pleased to hear you were ultimately able to charge, but we're sorry the experience wasn't as straightforward as it should have been.
We understand how frustrating it can be to arrive needing a charge and then experience delays getting started, especially when travelling in a more remote area. We appreciate your comments regarding contactless payment availability and recognize the convenience this offers when customers need to charge quickly without having to register or contact support.
Your feedback has been shared with the relevant team as we continue to improve the charging experience across our network.
Thank you again for your comments, and we hope your next charging experience with us is a smoother one.
Paula, bp pulse
Excellent customer service
Excellent customer service. I had problems with my payment card, my call to customer service was answered immediately. The very patient, understanding and friendly lady at customer service talked me though how to pay online. She stayed stayed on the line until car started charging making the whole experience stress free.
7 juillet 2026
Avis spontané
Réponse de bppulse
Hi Gillian. Thanks for sharing your experience! We're delighted to hear our Customer Care team was able to provide such helpful support and guide you through the payment process. It's especially wonderful to know that our adviser stayed on the line until your charging session had started, helping to make the experience stress-free and reassuring.
We'll be sure to pass your kind feedback on to the team and the adviser involved. Thank you for choosing bp pulse, and we hope to see you charging with us again soon. Paula, bp pulse
Réponse de bppulse
Hi Dimitar. Thanks for sharing your experience! We're delighted to hear our Customer Care adviser was able to help and provide the support you needed. We'll be sure to pass your kind feedback on to the team.
Thank you for choosing bp pulse, and we hope to see you charging with us again soon.
Paula, bp pulse
I would rate negative... Never use!
I would rate negative...
I can't believe I forgot how awful my experience with this company was in the past, when they did the exact sdame thing they just did to me. They took 2 authorisations on my bank of £60ea, so £120 for what was only going to be a £5 top up as they are a rip off. Drove away £120 poorer -still am 3 days later.
I got home with about 8 miles range. Rang to complain and they convinced me to go to local station where they would start a remote charge - at least I would have fuel then. I made it VERY clear I didn't want much as couldn't afford their prices, but had to wait in a queue on the phone to end the charge (something they said would be quick) which took so long car was charged way over 70%, with energy I DID NOT WANT.
Even after replying to their email today I have had nothing from them. They know I'm disabled, that this screwed up my bills, that I had no other money, they still "can't manually cancel authorisation"
I haven't experienced this with ANY other charging company, member or not, I always get my money back INSTANTLY. This feels like fraud of some kind.
5 juillet 2026
Avis spontané
Réponse de bppulse
Hi John. Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and the impact this has had on you. We understand how concerning it can be to see multiple pre-authorization holds applied to your account, particularly when funds are tight. We also appreciate how frustrating it must have been to experience delays ending your charging session after making it clear you only wanted a small amount of charge.
Pre-authorization holds are applied by the payment provider and are automatically released by the card issuer; however, we appreciate that this does not lessen the inconvenience while the funds remain unavailable.
We're sorry that, on this occasion, our service did not meet your expectations. We value all feedback and use it to help improve both our products and customer experience.
If your case is still ongoing, please continue corresponding with our team via heretohelp@bp.com so we can ensure all available information is reviewed. Paula, bp pulse
Bp pulse are an absolute disgrace and…
Bp pulse are an absolute disgrace and actually harm the cause to go electric. Firstly their costs are like a lot of the other operators way to high, absolutely no operator shoukd be charging more than 45p per kwh for any charger. The chargers aren't repaired quick enough if they become broken they cone across as they just don't care, An example of this is the Wilkinson Street chargers in Nottingham. At the end of April the fast chargers had the cable cut off at this location. We're now into July and they've still not been repaired, in contrast the Tesla superchargers at Mcarthur designer outlet in South normanton had 13 cables cut off. within 24 hours these chargers where back up and running again, that's what you call being serious about the ccause. BP are a multi billion pound company that can't even get basics correct. Tip if you can't be bothered with your charging part of the company sell it to someone that can. As a non Tesla owner I say thank goodness that a lot of the tesla superchargers have been opened up, if they can do it at 21p per kwh then BP can certainly do so too but instead proceed to run a lack lustre approach to the business. If your a decision maker at BP pulse you should all hang your heads in shame and certainly not be taking your, no doubt 3 figure salaries.
7 juillet 2026
Avis spontané
Réponse de bppulse
Hi, thank you for taking the time to share your feedback. We're sorry to hear that your experience with bp pulse has left you feeling disappointed. We understand your concerns regarding charger availability, repair times and pricing. We appreciate how frustrating it can be when chargers are unavailable, particularly if repairs take longer than expected. We also recognize the impact this can have on confidence in public charging infrastructure.
We're continually investing in our network and working to improve reliability across our charging locations. Feedback such as yours helps us understand where we need to do better and where our customers feel improvements are most needed. We appreciate you highlighting your experience at Wilkinson Street, Nottingham, and we're sorry we haven't met your expectations on this occasion. Thank you again for your honest feedback. Paula, bp pulse
She was able to explain to me in detail…
She was able to explain to me in detail and answered all my queries.
4 juillet 2026
Réponse de bppulse
Hi Jeremiah. Thanks for sharing your experience! We're delighted to hear our team was able to answer all your questions and provide the information you needed. We'll be sure to pass your kind feedback on. Thanks for choosing bp pulse! 😊⚡Paula, bp pulse
Ipswich driver left £120 out of pocket by faulty Northampton BP Pulse charger
I am an Ipswich resident, and I am reaching out to share how a faulty EV charger in Northampton has left me £120 out of pocket due to unfair pre-authorisation holding fees.
On a recent trip to Northampton, I tried to charge my electric car twice at the bp pulse charging station located at Upton Way SF Connect (Upton Way, Northampton, NN5 4EG). The machine failed to deliver any electricity to my vehicle both times. Despite no power being delivered, bp pulse still applied their standard £60 pre-authorisation hold for each attempt.
I immediately opened an official support case on-site, logged under Case Number: 36649974. It has now been over 8 working days, and bp pulse has completely ignored my case and is still holding my £120.
With the current cost of living, having £120 withheld for a service I never received—and being ignored by customer service—is completely unacceptable. I want to warn other drivers from Ipswich travelling out of the area, as well as local motorists in Northampton, about these hidden traps.
24 juin 2026
Avis spontané
Réponse de bppulse
Hi there,
Thank you for taking the time to share your experience. We're very sorry to hear about the difficulties you encountered while attempting to charge at our Upton Way SF Connect location in Northampton, and we completely understand how frustrating it must be to see £120 tied up in pre-authorisation holds when no charge was successfully delivered to your vehicle.
We appreciate that, particularly in the current financial climate, having access to your funds restricted can cause significant inconvenience and concern. We also recognise how disappointing it can be when you've taken the appropriate steps to report an issue and feel that progress has not been made as quickly as expected.
To provide some reassurance, the £60 pre-authorisation charge is not a payment collected by bp pulse. It is a temporary hold placed by your card issuer when a charging session is initiated, designed to verify that sufficient funds are available. Where a charging session does not proceed successfully, these funds are not captured by bp pulse and are automatically released by the card issuer. However, the timeframe for the funds to become available again can vary depending on the bank or card provider and in some cases may take longer than expected.
That said, we fully appreciate that this does not lessen the frustration caused by the failed charging attempts or your concerns regarding the delay. We can confirm that case number 36649974 has been logged, and we'd like to investigate both the charger performance and your support experience further to ensure the matter is reviewed appropriately.
Yours faithfully, Gary, bp pulse team.
BP Pulse chargers - feedback
I have used 3 BP Pulse rapid chargers. I used the App to activate the charge, but have since received the BP Pulse card. The charges were all rapid. In two cases, the service stations were clean and well-equipped. In the third case (at Prestwick) the site was dirty and frankly fairly unattractive.
The only downside of using BP Pulse is their process of charging £60 upfront, with repayment of the unused amount later. I am still waiting for the repayments.
26 juin 2026
Avis spontané
Réponse de bppulse
Hi Tim, thanks for your feedback. Glad you had a good experience overall, though we’re sorry about the Prestwick site and the delay in refunds. To avoid the £60 preauthorisation in future, you can obtain a bp pulse charge card via the app, to start your charge instead. George bp pulse team.
Customer service 101
A special mention to Dee honestly! My goodness. I rarely leave reviews, but Dee absolutely deserves the recognition. I had a very unique sign-up issue that turned into a fairly convoluted process, and from start to finish Dee went above and beyond to help me get everything resolved.
What really stood out was the level of patience, professionalism, and genuine care shown throughout. Rather than offering generic responses, Dee took the time to fully understand my situation, carefully worked through every detail, and displayed exceptional problem-solving skills to find the right solution. I always felt listened to, kept informed, and reassured, even when the issue became more complex.
The attention to detail and commitment to seeing the problem through to a successful resolution was truly top tier. It’s rare to come across customer service of this calibre, and Dee exceeded every expectation I had.
A huge thank you to Dee for the outstanding support. If every customer service representative provided this level of dedication, expertise, and care, every customer experience would be exceptional. A well-deserved 5 stars!
3 juillet 2026
Réponse de bppulse
Good afternoon, thank you so much for taking the time to share this incredible feedback. We are absolutely delighted to hear about your experience and especially pleased that Dee was able to support you so thoroughly.
It is fantastic to know that Dee’s patience, professionalism, and dedication made such a positive difference, particularly with a complex sign up issue. We always strive to provide personalised and thoughtful support, so it is truly rewarding to hear that you felt listened to, reassured, and fully supported throughout the entire process.
We will be sure to pass on your kind words to Dee, as recognition like this means a great deal. Your feedback highlights exactly the level of service we aim to deliver to every customer.
Thank you again for your review and for awarding us 5 stars. We truly appreciate your support and look forward to assisting you again in the future. George bp pulse team.
Customer service was fantastic
Customer service was fantastic, they were able to locate me, restart the charger and was there until it charge commenced.
3 juillet 2026
Réponse de bppulse
Thank you for taking the time to leave us a 5-star review! We're delighted to hear that our customer service team was able to locate you, restart the charger and stay with you until your charging session was successfully underway. We'll be sure to pass your kind feedback on to the team. Thanks for charging with bp pulse, and we hope to see you again soon! 🔋🚗😊 Julia, bp pulse
I totally dont like changing my vehicle…
I totally dont like changing my vehicle at bppulse, and i dont even agree of the £60 pre authorisation it takes ages to come back to the account which is really frustrating, you should only charge the energy we use in the car. Not happy at all 😕
30 juin 2026
Réponse de bppulse
Hi Taz, I’m sorry to hear this and thank you for your feedback I completely understand how frustrating that can be. The £60 is only a temporary pre authorisation and isn’t a charge, but I appreciate the delay isn’t ideal. To avoid this in future, you can order an RFID card via the app, which allows you to charge without the pre authorisation. George bp pulse team
The app doesn't work
The app doesn't work, it doesn't load the charging locations, few holidays now I've gone on and haven't been able to use the app, I also have a subscription whata the point when the app doesn't work, using alternative apps to help find the charger! And ordering a card because the app is so slow, service is terrible, ive sent multiple emails with all the information and a video, clearly showing the issues, its so stressful, it making me want to go back to a petrol car based on bp pulse. Dont use them don't go ensr them, stick with other providers, until they can fix there app!
18 juin 2026
Avis spontané
Réponse de bppulse
Good afternoon, I'm really sorry for the frustration this has caused. We understand how important it is to rely on the app, especially when travelling, and this isn’t the experience we want for you.
Thank you for sharing details, these have been passed to our technical team. Sometimes wider system issues can take longer to fully resolve, but please be assured they are being worked on. I will follow up with you via email to ensure this is resolved.
We truly appreciate your feedback and apologise again for the inconvenience. George ^bppulse team
A Smooth and Trustworthy EV Experience
BP Pulse have been consistently efficient, reliable and genuinely supportive whenever you get in touch. Their service is smooth, their team is helpful, and they make the whole electric‑charging experience straightforward. They come highly recommended.
George Q
1 juillet 2026
Avis spontané
Réponse de bppulse
Hi George,
Thanks so much for your fantastic feedback! 😊 We're delighted to hear you've found bp pulse efficient, reliable, and supportive whenever you've needed us. It's great to know our team has helped make your charging experience straightforward and hassle-free. We'll be sure to pass your kind words on to the team — thank you for recommending us! ⚡👍
Gary, bp pulse team.
Great customer service thank you
30 juin 2026
Réponse de bppulse
Hi Shahraz,
Thanks so much for your kind feedback! 😊 We're delighted to hear you had a great experience with our customer service team. We'll be sure to pass your comments on — they'll really appreciate it! 👍⚡
Gary, bp pulse team.
The lack of charging points in my area…
The lack of charging points in my area is disappointing considering the arrangement between Motability and BP pulse.Customer service was a loop which didn’t solve anything.
18 juin 2026
Avis spontané
Réponse de bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
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