One charger always out of order near me, the holding deposits.are killing me, 60 pounds every time, I currently have 2 outstanding, one of them is 6 days old Please make it more encouraging for ev d... Voir plus
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Lisez les avis des autres
I am new to the charging experience and have only used one, very convenient, charging station. I have had no issues and it is always tidy and inviting. It is situated very close to a garden centre wit... Voir plus
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Ali was absolutely brilliant! He helped me sort out my car charging issue and was so patient and understanding, especially while I was feeling stressed and overwhelmed. He took the time to help me and... Voir plus
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Ali and Bethany were really helpful in assisting me with my billing issues, and gave me confidence that the advise was sound. I was also able to ask other relted questions to assist my future use of t... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Coordonnées de contact
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , Royaume-Uni
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,1
Bien
10 k avis
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Belinda was very helpful and…
Belinda was very helpful and informative about the state of obsolete product we have.
23 juillet 2026
Réponse de bppulse
Hi Dave,
Thanks for taking the time to share your feedback! 😊 We're so pleased to hear that Belinda was helpful and kept you well informed. We'll be sure to pass your kind words on to her – she'll really appreciate the recognition. Thanks again for choosing bp pulse! ⚡🚗💙
Gary, bp pulse team.
Cables too short
II am a new EV owner, and have been trying a few different charging stations. BP Pulse is one of the best but it has a major problem. The charging cables are so short that usually you are only physically able to use one out of two. So you end up having to wait for other users to finish charging while one is not even being used. If you just made it 50cm longer this wouldn't be a problem. Impractical design.
23 juillet 2026
Avis spontané
Réponse de bppulse
Hi Dave,
Thanks for taking the time to leave such detailed feedback. I'm really pleased to hear that, as a new EV owner, you've found bp pulse to be one of the better charging networks you've used so far.
I'm sorry to hear about the difficulties you've experienced with the cable lengths at some of our chargers. I completely understand how frustrating it must be to arrive at a location and find that, because of the vehicle's charging port position, only one connector can realistically be used at a time. Having to wait while an unused connector sits unavailable is understandably disappointing.
I really appreciate you explaining the impact this has on your charging experience and sharing your suggestion regarding longer cables. Feedback like this is invaluable as we continue to improve our network and better meet the needs of EV drivers.
Thanks again for taking the time to share your thoughts with us, and I'll make sure your comments are passed on to the relevant teams for review.
Gary, bp pulse team.
Réponse de bppulse
Hi Ike,
Thank you so much for taking the time to leave us a 5-star review. We are delighted to hear that you found the service helpful and that your experience with our support team was a positive one.
Your kind words, "The agent on the phone was amazing," are truly appreciated and mean a lot to us. It was a pleasure assisting you, and I am glad I could help.
Thank you again for your feedback and support.
Kind regards,
Pandian
bp pulse Customer Care Team
Tyler went out of his way above and…
Tyler went out of his way,Above and beyond that of a normal person to settle my issues. The guys awesome and every employee stick to this lads customer service stuff, woow you'll be on to a winner, Thanks Tyler mate for your service
22 juillet 2026
Réponse de bppulse
Hi Gary,
Thanks for taking the time to leave such fantastic feedback! 😊 We're delighted to hear Tyler was able to get everything sorted for you and went above and beyond to help. We'll make sure your kind words are passed on to him – he'll be absolutely thrilled to hear them! Thanks again for choosing bp pulse, and safe travels ⚡🚗💙
Gary, bp pulse team.
No problems with set up
No problems with set up. Additionally as a member the discounts are very helpful in keeping charging costs down. Highly recommend.
20 juillet 2026
Avis spontané
Réponse de bppulse
Hi Chris,
Thanks for the great review! 😊 We're delighted to hear the setup was straightforward and that your membership discounts are helping keep charging costs down. It's fantastic to know you'd recommend us, and we really appreciate your support. Thanks for charging with bp pulse! ⚡🚗💙
Gary, bp pulse team.
Even the newest, biggest chargers aren't reliable
I tried to use one of the shiny big chargers today having not used BPP for months. It was urgent. You can guess what happened next - after two run throughs of faffing with the app and waiting for the car to 'give up' after appearing to start: "out of order". This kind of thing ruins confidence in public charging and *it should not happen in 2026*. It NEVER happens to me with Tesla and I use them every fortnight. Now to add insult to injury, I've filled in their feedback form, which requires a lot of details, on their website and it won't let me post it. FFS it's almost like they deliberately make it difficult because they would rather you bought their fossil fuels than their EV services.
21 juillet 2026
Avis spontané
Réponse de bppulse
Hi Paul, thanks for taking the time to share your experience. We're really sorry to hear this happened, especially when you needed a charge urgently.
We know how important reliability is when charging on the go, so we can appreciate how disappointing it must have been to encounter issues getting the charger started. That's not the experience we want for our customers.
We've recently received some reports of a malfunctioning unit at this location, and our technical team is working to resolve this as quickly as possible.
Should you require any immediate assistance, please contact our 24/7 Customer Care team on 0800 464 3444. Our team will be happy to assist you.
⚡ Paula, bp pulse
Help is at hand. The charger would not work but we…
The charger would not work but we overcame the difficulties because the help line man was marvellous. His name was Ali and he should be employee of the year.
18 juillet 2026
Réponse de bppulse
Hi Liz,
thanks for your review. We're sorry to hear you experienced difficulties getting the charger started, but we're delighted to hear that Ali was able to help get you back on track. 😊
It's fantastic to receive such positive feedback about a member of our team. We'll make sure your kind words are shared with Ali and his manager – we're sure he'll be delighted to hear them!
Thanks again for taking the time to share your experience and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
BP really do take the *"*" "
BP really do take the *"*" "
Arrived at a slow charger today. Tried my RFID card. Rejected. Tried the app, rejected. Phoned the help desk, eventually got a call back and the guy advised, yes, we've been having a lot of trouble with that charger. Surely BP you've had a prompt to come out and fix it, but it seems not. Just keep telling people you're having trouble. He agreed to restart the the charger to see if I could get a change. Rebooted and 5 minutes later ready to try. Logged into the app, again and selected the charger. This is when BP take the biscuit they want £60 for a £20 charge. And you get your money back when they feel like it. My decision was to go elsewhere. What a bunch of thriving bastards. So apart from only giving a low output from high power chargers, a different story, they still want your life's savings. I don't see ICE paying a deposit before they load up that liquid stuff so why for an EV. do all this reminds me why I never use BP. I'm my humble opinion rubbish, the worst
20 juillet 2026
Avis spontané
Réponse de bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Not had any problems when charging
Not had any problems when charging, just tap the card and away you go. If only all of them was as easy.
18 juillet 2026
Avis spontané
Réponse de bppulse
Hi Martin,
thanks for your review! We're delighted to hear you've had a smooth and hassle-free charging experience. 😊
It's great to know that simply tapping your card gets you charging and on your way without any issues. Making charging as quick and easy as possible is exactly what we aim for.
Thanks for taking the time to share your feedback and for choosing bp pulse. We hope to see you charging with us again soon! ⚡🚗
Gary, bp pulse team
Def Leppard Concert July
Def Leppard Concert July. Good venue but drinks etc. inside are extortionately expensive. Factor that into any costs when you plan a visit
4 juillet 2026
Avis spontané
Réponse de bppulse
Hi Boggylin,
thanks for your review. We're pleased to hear you enjoyed the venue and had a good experience overall. 😊
We're sorry to hear you found the food and drink prices inside to be expensive. We appreciate you taking the time to share your feedback, as it can be helpful for other visitors when planning their trip.
Thanks again for sharing your experience with us.
Gary, bp pulse team.
The lady on the phone was amazing
The lady on the phone was amazing. She was so patient and talked me through everything so that I could get charging . In the end she had to activate it at her end - I was so grateful.
19 juillet 2026
Réponse de bppulse
Hi Clare,
Thanks so much for your feedback! 😊 We're delighted to hear our team member was able to help get you charging. We know it can be frustrating when things don't go to plan, so it's wonderful to hear she was patient, supportive, and able to talk you through everything.
We're especially pleased she could get things sorted by activating the charger remotely when needed. We'll be sure to pass on your kind words — they'll really appreciate them! ⚡👍😊
Gary, bp pulse team.
On holiday found a double charge point…
On holiday found a double charge point nearby. Very good. Second time one of the charging points was down. Moved over to the other charge point. No problem. Third time I went to use the one I previously used was down and the other one was now up and running. Bit of a nuisance but ok as long as one works
11 juillet 2026
Avis spontané
Réponse de bppulse
Thanks for sharing your experience. We're pleased to hear that you were able to charge successfully during your holiday and that an alternative charger was available when needed. ⚡🚗 We appreciate your understanding, but we also recognise that having chargers alternate between being available and unavailable isn't the experience you should expect from our network. Reliability is a key priority for us, and every charger should be ready when our customers need it. We've shared your feedback with the relevant team for review, as recurring availability issues help us identify locations that may require additional attention. Thank you for taking the time to let us know, and we hope your future charging experiences are even more seamless and dependable. Safe travels and happy charging! 😊🔋- Mikael, bp pulse support
Went to Gravesend free car park put got…
Went to Gravesend free car park put got a £10 fine for charging over an hour and a half I've got a hybrid takes longer than an 90mim to charge my car and I was having a meal. Took me 2 hours for a meal with my family won't be using them again if I go out. I had an excellent response from bppulse as they refunded my fine, and they gave me information to safely charge my car next time. I am very satisfied with their aftercare. Thank you.
18 juillet 2026
Avis spontané
Réponse de bppulse
Hi Alan, Thank you for taking the time to speak with me today regarding your experience at our public charging location on the 17th of July 2026 at Parrock Street Car Park, Parrock Street, Gravesend, DA12 1HF (Unit ID: UC25062).
As discussed, charging sessions on chargers rated at 50kW or above are subject to an overstay fee after 90 minutes in order to promote fair access and availability for all users. However, charging sessions on our 7kW units do not incur an overstay fee.
As this is the first time you have incurred an overstay fee, I am pleased to provide a £10.00 credit voucher as a one-off gesture of goodwill.
Yours faithfully,
Gary, bp pulse team.
Horrible experience! Losing money because of delayed receipts and unreachable support
I am extremely frustrated with BP Pulse. I charged my car and urgently need the receipt to get reimbursed by my company. My company gives me a strict 3-day window to submit expenses. It has now been 4 days, and I am actively losing money because BP Pulse has completely failed to provide a receipt.
I filled out their submission form days ago, and they never replied. When I called customer service, they told me I just have to wait up to 7 days! To make matters worse, I am calling them from abroad, so I am losing even more money just trying to get a hold of them on the phone. There isn't even a live chat or a direct email address available to handle this quickly.
Most other EV charging companies provide instant receipts right after the session ends. What is wrong with BP Pulse? Why does it take a week to generate a simple proof of payment? Because of their broken system and slow customer service, I am out of pocket. Absolutely horrible experience—avoid if you need reliable receipts for business tracking!
13 juillet 2026
Avis spontané
Réponse de bppulse
Hi Marco, we’re really sorry to hear about your experience and can completely understand how frustrating this must be, especially with a tight reimbursement deadline and the added cost of calling from abroad.
To help going forward, the quickest way to access receipts is via the bp pulse app, where they can be downloaded shortly after your charging session has ended. We appreciate this doesn’t resolve the delay you’ve already faced, and we’re sorry for the inconvenience caused. For business customers the best way forward in tracking expenses is our BP fuel and charge cards which provide monthly invoices.
I’ve also reached out to you via email to support you further and ensure this does not occur in the future.
Thank you for your feedback, it’s really important to us and helps us improve the service we provide. George ^bppulse team
Good customer service and very quick…
Good customer service and very quick response to my query and adviced that the issue will be resolved soon.
17 juillet 2026
Réponse de bppulse
Hi Iiaz,
Thanks for your feedback! 😊 We're really pleased to hear you received great customer service and a quick response to your query. It's great to know our team could provide reassurance and keep you informed while your issue is being resolved. Thanks for taking the time to share your experience! 👍⚡
Gary, bp pulse team.
Issue with my account
I had an issue with my account, spoke to Lucy in customer services on the telephone. Yes the old way spoke to someone. She was very polite, patient and very helpful. She listened to my issue and I am pleased to say all is well now. Thank you BP Pulse for still employing people for us old un's to speak to.
14 juillet 2026
Avis spontané
Réponse de bppulse
Hi Anthony,
Thanks so much for your lovely feedback! 😊 We're delighted to hear Lucy was able to get everything sorted for you. It's great to know she took the time to listen, understand the issue, and provide the patient and helpful support you needed.
We'll be sure to pass your kind words on to Lucy — we're sure she'll really appreciate them. And we're glad you were able to speak to someone directly and get things resolved. Thanks again for taking the time to share your experience! 👍⚡😊
Gary, bp pulse team.
Excellent advice on the telephone.
16 juillet 2026
Réponse de bppulse
Hi Derek,
Thanks so much for your feedback! 😊 We're really pleased to hear you received excellent advice and had a positive experience with our team. We'll be sure to pass your kind words on — thank you for taking the time to share them! 👍⚡
Gary, bp pulse team.
Belinda was brilliant 🤩 a star whdn most needed
Belinda was very helpful a godsend when I was down to my last 5% of charge I was so grateful this lady was at hand to re set the system to alllow me to charge my car and guide me through the process , So a big thank you to this lovely lady
15 juillet 2026
Réponse de bppulse
Hi Steve,
Thanks so much for your lovely feedback! 😊 We’re delighted to hear Belinda was there to help when you were down to your last 5% battery — we can imagine that was a stressful situation!
It’s wonderful to know she was able to reset the charger and guide you through the process with such care and support. We’ll be sure to pass on your kind words to her — she’ll be thrilled to hear them. Thanks again for taking the time to share your experience! ⚡👍🌟
Gary, bp pulse team.
More failures than not
I usually try to charge my car at Holmbush centre, Shoreham, unfortunately more often than not the whole situation ends with me in tears... It is very frustrating, I have the BP app on my phone which half the time doesn't work I call my husband who tries to connect from home, app doesn't work for him either... it is distressing because if i am desperate to charge the car I can't, luckily I don't live too far . Our car is a mobility vehicle and unfortunately we don't have facilities to charge it at home.
10 juillet 2026
Avis spontané
Réponse de bppulse
Thank you for your feedback, we really appreciate you taking the time to share this.
I’m truly sorry for the repeated issues you’ve experienced at Holmbush Centre and with the BP app. I understand how distressing and frustrating this must be, especially given your reliance on the vehicle and lack of home charging.
Please accept my sincere apologies for the inconvenience and the impact this has had on you. This is not the experience we want to provide. I have reached out via email so we can discuss this further and work towards a more reliable solution for you. George ^bppulse team
What made your experience is greet
What made your experience is greet. The company doing well thanks
12 juillet 2026
Réponse de bppulse
Hi Mohamed,
Thanks for your feedback! 😊 We’re really pleased to hear you had a great experience and that our team could help make things go smoothly. We appreciate your kind words and your support — thank you for choosing bp pulse! ⚡👍
Gary, bp pulse team.
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