Ali was absolutely brilliant! He helped me sort out my car charging issue and was so patient and understanding, especially while I was feeling stressed and overwhelmed. He took the time to help me and... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Ali and Bethany were really helpful in assisting me with my billing issues, and gave me confidence that the advise was sound. I was also able to ask other relted questions to assist my future use of t... Voir plus
Belinda at BP Pulse was an absolute superstar when I called today. I had problems getting the charger to start charging so I called the number given, and she answered within moments. Belinda was so... Voir plus
L'entreprise a répondu
I like my local BP petrol station with M&S and toilets etc. However the charge points are much slower than the announced 100KWh and one doesn’t connect to the app. So perhaps maintenance? And matchin... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Coordonnées de contact
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , Royaume-Uni
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,1
Bien
10 k avis
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Easy app to use
Easy app to use , but not very good mobile signal at station nearest to me … and that’s 8:9 miles away… and there are only 2chargers there … so a few more charging points would be good in my area …. Also the charging leads could do with being longer …. Because sometimes 1 charger maybe in use and the other free , but lead will not reach if your charging point is on opposite side …. But once charging is all reasonably quick.
10 septembre 2026
Avis spontané
Réponse de bppulse
Hi Ricky,
Thanks for taking the time to leave such detailed feedback! 😊 It's great to hear you've found the app easy to use and that your charging sessions have been quick and reliable.
We appreciate your comments regarding mobile signal coverage, charger availability in your area, and charging cable lengths, as feedback like this helps us understand where improvements could make the biggest difference for our customers.
Thanks again for choosing bp pulse, and we hope to see you again soon!
Gary, bp pulse team.
Always a Great Experience
I’m very new to the EV world and there were a couple of teething troubles with my membership to start with but their Customer Service Team were absolutely brilliant in sorting it out. Using one of BP Pulse’s charging stations as my main place to charge there are always plenty of charge points ready to use. All charge points always working, clean and tidy, well lit at night. Using their BP Pulse Charge Card as part of their membership is so easy to use to start and stop a charge and not forgetting the lower prices on offer when you have a membership. Overall, a great experience each time I charge my EV!
24 septembre 2026
Avis spontané
Réponse de bppulse
Hi J K,
Tanks for taking the time to leave such a detailed review! 😊
I'm delighted to hear that, despite a few initial teething problems with your membership, our Customer Care team was able to get everything sorted out for you.
It's fantastic to know you've found our charging network reliable, with plenty of chargers available, well-maintained sites, and a good experience when charging at night. I'm also pleased to hear you're finding your bp pulse charge card easy to use and that you're benefiting from the lower charging rates available through your membership.
As someone who's new to the EV world, it's especially rewarding to hear that you've had such positive experiences and that charging with bp pulse has become a straightforward part of your routine.
Thank you for sharing your feedback and your kind words about our team. I'll make sure your comments are passed on, as feedback like this means a great deal to us.
Gary, bp pulse team
Réponse de bppulse
Hi Erdogan, thank you so much for your lovely feedback! 😊 We’re delighted to hear you found our customer support team helpful and received great service. 💙 It’s wonderful to know our team was able to assist you when you needed us. We really appreciate you taking the time to share your experience and your support for bp pulse. Happy charging! ⚡💙- Veron bp pulse team
Terrible customer service experience
Tried to subscribe to BP Pulse through an offer from my Admiral EV car insurance. The website didn't acknowledge my discount code and BP Pulse charged me for what should have been a free subscription. Proof of this sent to their customer services but they wouldn't refund the payment they took or sort out the issue. Highly unhelpful and from personal experience i would say use another provider as when things go wrong you don't want to be dealing with these guys.
23 septembre 2026
Avis spontané
Réponse de bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Dear BP Pulse
Dear BP Pulse, I want to formally express my dissatisfaction with your service, which has repeatedly failed. Even though I have a BP Pulse card and the app properly set up, I constantly face payment errors and problems Even when I tried to use the chargers at Hyde Park Corner, I was unable to access the service. As a result, I am forced to pay the much higher credit card rate. On top of being expensive, the system is unreliable and wastes my time. As a driver, I depend on reliable charging to do my job. Despite contacting support multiple times, the problems remain unresolved. This is unacceptable and I expect better reliability and proper support.
25 septembre 2026
Avis spontané
Réponse de bppulse
Hi Sergio, thank you for your feedback. We're sorry to hear you've experienced payment issues and difficulty accessing our chargers, particularly at Hyde Park Corner. We understand how frustrating this must be when you rely on charging for work. Please provide us with your account details, requested in this platform, so we can investigate and help resolve this for you. Thank you. George^bppulse team.
The charger was not working
The charger was not working. authentication failed for payment card. I called customer services and I was talked through various remedies without success. Finally paid over phone using default payment method and fully charged. I was told to remove and reinstall BP pulse app over wifi as unable to login error. Customer service was great, knowledgeable and courteous. Kind regards AM.
24 septembre 2026
Réponse de bppulse
Hi A.M, thank you for taking the time to share such detailed feedback with us. We’re sorry to hear you initially had trouble with the payment authentication and were unable to log in to the app, but we’re really pleased that our Customer Service team was able to support you and help get your charging session started successfully. It’s especially lovely to hear that you found the team knowledgeable and courteous. We’ll be sure to pass your kind comments on to them. We also appreciate your patience while trying the different troubleshooting steps, and we hope your next charging experience is much smoother from the start. ⚡- Veron bp pulse team
App did not work properly
App did not work properly, charged 2 times on my bank card. Charged full price no 25% discount because motobikity app did not work, and been waiting for bp pulse charge card.
My first ev car on motobility. First public charge.
22 septembre 2026
Réponse de bppulse
Hi Marcus,
I'm sorry to hear that your first public charging experience as a Motability customer did not go as smoothly as it should have. I appreciate how frustrating it must have been to experience issues with the app, receive multiple pre-authorisations, pay the standard tariff instead of benefiting from your Motability discount, and still be waiting for your RFID card.
Thank you for taking the time to correspond with me via email today regarding these concerns. I'm pleased that the pre-authorisations have now been released, and I can confirm that your RFID card is active and should be with you shortly.
Once again, I apologise for the inconvenience caused and thank you for giving me the opportunity to review and resolve the matter with you.
Gary, bp pulse team.
Overall very good
Overall very good. Charges really quickly! 15 min is gonna get you a lot of battery and 28mins takes my Ford Explorer up from 20% to 90%. It’s a premium price for that though. Easy to use. Simple to pay using normal debit card, bp pulse card or bp pulse app. I use the app and it’s a cinch, I haven’t tried the debit card but the option is there on the screen. Cables are a tad short, you really gotta get the charging port close to the unit. The car park spaces at our local one are a just a bit too short to allow my car to drive in, if I do the cable weight stresses sideways on the charging port, better sticking to reverse in only (my car has traditional petrol tank location for charging port). This would be a pain if spaces are limited, so far I have been lucky to be able to get a side that allows me to reverse in. Defo the best for a quick, convenient charge but you do pay for it! £0.89 a kW as of Sept 2026.
20 septembre 2026
Avis spontané
Réponse de bppulse
Hi Adam, thank you so much for taking the time to leave such a detailed review! ⚡😊 We’re really pleased to hear that you’ve found BP Pulse quick, convenient and easy to use, and it’s great to hear how quickly you were able to charge your Ford Explorer from 20% to 90%. We also really appreciate you sharing your experience with the different payment options. We’re glad to hear that using the BP Pulse app has been simple and straightforward for you. Your comments about the cable length and parking bay layout are particularly helpful. We understand how the position of the charging port can make a difference, especially with larger vehicles, and how a shorter cable or limited bay space can make positioning more difficult. We’ll make sure this feedback is shared with the relevant teams for consideration.
We also appreciate your comments regarding the charging price. Our rates can vary depending on the location, charger and applicable pricing, and we understand that the cost is an important part of the overall charging experience. Thank you again for choosing BP Pulse and for giving such a thoughtful and balanced review. We really appreciate the feedback and hope to keep making your charging experience as quick and convenient as possible. ⚡ Happy charging! Veron bp pulse team
BP pulse are reliable and safe
BP pulse are the only network which consistently work for me.
They are usually located in the car parks of nicer high end pubs so you can sit and have a coffee or a meal while you charge. I find the coverage is good - there always one within reach. There could be more.
I’m considering becoming a member as I use them frequently.
I like the app - it’s never failed me so far - clear instructions on how to use and there’s a charging screen which shows how many mins you’ve been connected.
It’s a minefield out there with chargers -
BP pulse have been reliable and safe and as they are at Pubs you can do late night charging safely.
23 septembre 2026
Avis spontané
Réponse de bppulse
Hi Saskia, Thank you so much for taking the time to share such a detailed and thoughtful review! ⚡️ We’re really pleased to hear that BP Pulse has been a reliable option for you and that you’ve found our locations convenient, with the opportunity to grab a coffee or a meal while your vehicle charges. It’s also great to know that you’ve found the network accessible and that having chargers in locations you’re comfortable visiting, including later in the evening, adds to your overall experience. We’re especially glad to hear that the BP Pulse app has been working well for you, with clear instructions and useful information such as the connection time displayed during your charging session. We know how important it is for the charging process to feel straightforward, particularly when there are so many different charging networks and payment methods available. It’s wonderful to hear that you’re considering becoming a BP Pulse member as you’re using the network more frequently. Thank you again for your continued support and for sharing your experience with other EV drivers. We hope to keep providing you with reliable and convenient charging whenever you need us.
Happy charging! 🔋⚡️- Veron bp pulse team
The advisor fully engaged and listened to my question.
Excellent customer service. The advisor fully engaged, listened to my questions, gave straightforward answers, picked up on things I hadn't factored in and reminded me to take those into account. At the end of the call I was properly equipped to move on to the next step. A really refreshing help line experience.
22 septembre 2026
Réponse de bppulse
Hi Briony,
Thanks for taking the time to leave such a wonderful review! 😊
I'm delighted to hear that you received such a positive experience from our Customer Care team. It's fantastic to know that the advisor took the time to fully understand your questions, provide clear and straightforward answers, and highlight additional considerations that helped you move forward with confidence.
Providing helpful, knowledgeable, and personalised support is exactly what I aim for, so it's especially rewarding to hear that the conversation left you feeling well informed and properly equipped for the next step.
I'll make sure your kind words are shared with the team, as feedback like this means a great deal to our advisors and recognises the difference they make every day.
Gary, bp pulse team
I find it difficult to get too…
I find it difficult to get too enthusiastic about any recharge experience. They're all much the same, aren't they. I've found my local Pulse broken once or twice & had to go elsewhere but don't feel negative about that. On the rare occasions I've had to wait it's not been for long & we all find that a bit frustrating.
On the few occasions it's been necessary to ask for support call handlers have always been helpful, knowledgeable & very polite.
16 septembre 2026
Avis spontané
Réponse de bppulse
Hi Christopher, thank you for sharing such a thoughtful and balanced review. We really appreciate you taking the time to tell us about your experiences with BP Pulse. We’re sorry to hear that your local charger has occasionally been unavailable, although we’re glad this hasn’t left you with an overall negative impression. We understand that having to wait or find another charger can be inconvenient, and we’re always working to keep our network as reliable and available as possible. It’s especially lovely to hear your positive comments about our Customer Support team. Knowing that our call handlers have been helpful, knowledgeable and polite when you’ve needed assistance is fantastic feedback, and we’ll be sure to share this with the team. 😊 Thank you again for your continued use of BP Pulse and for your understanding when things don’t always go perfectly. Happy charging! ⚡🔋- Veron bp pulse team
Réponse de bppulse
Good afternoon, thank you for your feedback. We appreciate your suggestion and understand that charging costs are an important factor for EV drivers. We'll make sure your comments are shared with the relevant team for consideration. George bp pulse team.
Its ok finding a charger but the prick…
Its ok finding a charger but the priceing of it is way to much and i wont be using again
20 septembre 2026
Avis spontané
Réponse de bppulse
Hi David, thanks for your feedback. We’re pleased you were able to find a charger. We understand your concerns regarding the cost, however it may be worth noting that customers who sign up and charge through the bp pulse app can benefit from discounted charging rates at many of our locations. We’d encourage you to take a look at the app to see the available tariffs and savings. We appreciate you taking the time to share your experience and hope to welcome you back soon. Thank you for charging with bp pulse. George bp pulse team.
The advisor was extremely patient and…
The advisor was extremely patient and helpful with me .
I couldn’t have done the registration without his help
Thanks so much
21 septembre 2026
Réponse de bppulse
Thank you so much for your kind words. We're delighted to hear that our advisor was able to help with your registration and make the process easier for you.
Providing friendly and helpful support is what we strive for, and we're thrilled to know it made a difference. We'll be sure to share your feedback with the advisor.
Thank you for choosing bp pulse, and we look forward to supporting you on your EV journey!
Thank you again for choosing bp pulse and for leaving such positive feedback. We look forward to supporting you on your future charging journeys.
Réponse de bppulse
Hi Aman, you’re very welcome! 😊 We’re happy we could help and truly appreciate your kind words. Thank you for taking the time to share your feedback with us. 💚⚡ Happy charging! - Veron bp pulse team
BP Pulse…
The lady in the phone was extremely helpful and guided me through the process and to ensure the car was getting charge.
20 septembre 2026
Réponse de bppulse
Hi David, thanks so much for taking the time to share this feedback. We’re really pleased to hear that our customer service colleague was extremely helpful and guided you through the charging process, making sure your vehicle was successfully charging. It’s great to know the support you received made a difference to your experience. Thanks again for your kind words, and we hope to see you again soon. Safe travels! Paula, bp pulse team
BP charger not working again
BP charger not working again. I use the Shankill Rd and Derry chargers regularly(or at least tey to). Service increasingly unreliable. BP really needs to get it's act together on EV charging.
20 septembre 2026
Réponse de bppulse
Hi Maria,
Thanks for your feedback and thank you for your time today over the phone. I'm sorry to hear that you've experienced ongoing issues with the BP chargers at both Shankill Road and Derry.
I completely understand how frustrating that must be, especially when you regularly rely on these locations and are finding the service increasingly unreliable. When chargers are unavailable or not working as expected, it can have a real impact on journey planning and confidence in the network.
Thank you for taking the time to share your experience with me. I'll make sure your comments regarding the reliability of the chargers at these locations are passed on to the relevant teams for review and investigation.
If you experience any issues in future, please don't hesitate to contact our friendly Customer Care team, who are available 24 hours a day, 7 days a week, and will be happy to assist.
Gary, bp pulse team
I had to call customer services twice…
I had to call customer services twice because I was struggling with the public charger and both times the service was excellent!!
20 septembre 2026
Réponse de bppulse
Hi Alison, thanks so much for sharing this. We’re really pleased to hear that when you needed help with a public charger, our customer service team provided excellent support on both occasions. It’s great to know the team was able to assist you and help get you back on your journey. Thanks again for taking the time to leave such positive feedback, and we hope to see you again soon. Safe travels! Paula, bp pulse team
Fantastic customer service provider…
Fantastic customer service provider good help from her good way to work and I appreciate thank you so much
19 septembre 2026
Réponse de bppulse
Hi S.ba, thanks so much for your 5-star review. We're really pleased to hear you received fantastic customer service and found our team helpful. Your kind words mean a lot and will be shared with the team. Thanks for taking the time to leave your feedback, and we hope to see you again soon. Paula, bp pulse team
With the card the experience was a good…
With the card the experience was a good quick and easy, and certainly good when you need a quick boost ( for the car not me!) it is quite expensive but easy, quick and convenient
14 septembre 2026
Avis spontané
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