I am new to the charging experience and have only used one, very convenient, charging station. I have had no issues and it is always tidy and inviting. It is situated very close to a garden centre wit... Voir plus
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Ali was absolutely brilliant! He helped me sort out my car charging issue and was so patient and understanding, especially while I was feeling stressed and overwhelmed. He took the time to help me and... Voir plus
L'entreprise a répondu
I like my local BP petrol station with M&S and toilets etc. However the charge points are much slower than the announced 100KWh and one doesn’t connect to the app. So perhaps maintenance? And matchin... Voir plus
L'entreprise a répondu
Ali and Bethany were really helpful in assisting me with my billing issues, and gave me confidence that the advise was sound. I was also able to ask other relted questions to assist my future use of t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Coordonnées de contact
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , Royaume-Uni
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,1
Bien
10 k avis
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Réponse de bppulse
Hi Aman, you’re very welcome! 😊 We’re happy we could help and truly appreciate your kind words. Thank you for taking the time to share your feedback with us. 💚⚡ Happy charging! - Veron bp pulse team
BP Pulse…
The lady in the phone was extremely helpful and guided me through the process and to ensure the car was getting charge.
20 septembre 2026
Réponse de bppulse
Hi David, thanks so much for taking the time to share this feedback. We’re really pleased to hear that our customer service colleague was extremely helpful and guided you through the charging process, making sure your vehicle was successfully charging. It’s great to know the support you received made a difference to your experience. Thanks again for your kind words, and we hope to see you again soon. Safe travels! Paula, bp pulse team
BP charger not working again
BP charger not working again. I use the Shankill Rd and Derry chargers regularly(or at least tey to). Service increasingly unreliable. BP really needs to get it's act together on EV charging.
20 septembre 2026
Réponse de bppulse
Hi Maria,
Thanks for your feedback and thank you for your time today over the phone. I'm sorry to hear that you've experienced ongoing issues with the BP chargers at both Shankill Road and Derry.
I completely understand how frustrating that must be, especially when you regularly rely on these locations and are finding the service increasingly unreliable. When chargers are unavailable or not working as expected, it can have a real impact on journey planning and confidence in the network.
Thank you for taking the time to share your experience with me. I'll make sure your comments regarding the reliability of the chargers at these locations are passed on to the relevant teams for review and investigation.
If you experience any issues in future, please don't hesitate to contact our friendly Customer Care team, who are available 24 hours a day, 7 days a week, and will be happy to assist.
Gary, bp pulse team
I had to call customer services twice…
I had to call customer services twice because I was struggling with the public charger and both times the service was excellent!!
20 septembre 2026
Réponse de bppulse
Hi Alison, thanks so much for sharing this. We’re really pleased to hear that when you needed help with a public charger, our customer service team provided excellent support on both occasions. It’s great to know the team was able to assist you and help get you back on your journey. Thanks again for taking the time to leave such positive feedback, and we hope to see you again soon. Safe travels! Paula, bp pulse team
Fantastic customer service provider…
Fantastic customer service provider good help from her good way to work and I appreciate thank you so much
19 septembre 2026
Réponse de bppulse
Hi S.ba, thanks so much for your 5-star review. We're really pleased to hear you received fantastic customer service and found our team helpful. Your kind words mean a lot and will be shared with the team. Thanks for taking the time to leave your feedback, and we hope to see you again soon. Paula, bp pulse team
With the card the experience was a good…
With the card the experience was a good quick and easy, and certainly good when you need a quick boost ( for the car not me!) it is quite expensive but easy, quick and convenient
14 septembre 2026
Avis spontané
Réponse de bppulse
Hi Marc, thank you for your kind words. We're delighted you had a great experience with bp pulse. George bp pulse team.
Réponse de bppulse
Hi there, thank you so much for your lovely feedback! 💚 We’re delighted to hear you had a great experience with us. We really appreciate you taking the time to share it and hope to keep making your charging journeys smooth and convenient. ⚡🚗 Happy charging! - Veron bp pulse team
After logged complaint why I’m not able…
After logged complaint why I’m not able to charged my vehicle the lady took my email and crossed checks my bp membership card number. She noticed one payment wasn’t successful on the 9th of September.
She guarded me what to do and that the payment can be pay. I’m able to charged again.
The problem is not my fault but the Bank and the transaction.
16 septembre 2026
Réponse de bppulse
Hi Olusegun, thank you so much for taking the time to share your experience with us. 💚 We’re pleased to hear that our team was able to check your account, identify the unsuccessful payment from 9 September, and guide you through the steps needed to resolve it. We’re glad to know you were then able to charge your vehicle again. We understand how important it is to get back on the road without unnecessary delays, and we really appreciate your patience while the payment issue was being checked. Thank you again for your kind feedback and for giving our team the opportunity to assist you. We hope you have a smooth and stress-free charging experience going forward! ⚡🚗 - Veron bp pulse team
excellent service
15 septembre 2026
Réponse de bppulse
Hi Oluola,
Thanks for your review! 😊
I'm delighted to hear you received excellent service.
Providing friendly, helpful, and effective support is incredibly important to me, so it's fantastic to know your experience was such a positive one.
Thank you for taking the time to share your feedback. I'll make sure your kind words are passed on to the team, as recognition like this means a lot to everyone involved.
Gary, bp pulse team ⚡🚗
I’m loving it
15 septembre 2026
Réponse de bppulse
Hi John, Thank you so much for the lovely feedback! 😊 We’re delighted to hear you’re loving it. It’s great to know you’re having a positive charging experience with us. ⚡💚 Thanks for choosing bp pulse, and happy charging! 🚗⚡- Veron bp pulse team
At my destination
At my destination, I needed a decent charge to get home. The EV charger was down, so I called the number on the machine and the very helpful BPP operator rebooted it remotely, thus allowing me to charge within minutes.
8 septembre 2026
Avis spontané
Réponse de bppulse
Hi Roydon,
Thanks for your review!
I'm sorry to hear that the charger was unavailable when you arrived and needed a reboot before it could be used.
On a positive note, I'm delighted to hear that our Customer Care advisor was able to quickly identify the issue, remotely reboot the charger, and get you charging within minutes. It's great to know the support you received helped get you back on the road without too much delay.
I'll make sure your kind comments regarding the assistance you received are shared with the Customer Care team, as feedback like this means a lot to our advisors.
Thank you for taking the time to share your experience and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
I am happy with the customer services…
I am happy with the customer services the agent was very helpful with my query and sorted the issues quicly
12 septembre 2026
Réponse de bppulse
Hi Alia, thank you so much for your kind feedback! 😊 We’re really pleased to hear that our customer service team was able to help with your query and resolve the issue quickly. We’ll be sure to share your lovely comments with the team. Thank you for choosing bp pulse, and we hope to assist you again whenever you need us! 💚⚡- Veron bp pulse team
Easy to use and very supportive support…
Easy to use and very supportive support team who resolve issues quickly. Main dampner is the app. Refused to log me in and I got stuck before I called help desk.Mixed experience so far
10 septembre 2026
Réponse de bppulse
Hi Sarkar,
Thanks for your feedback. I'm pleased to hear you found the charger easy to use and that our Customer Care team was able to resolve your issue quickly.
It's great to know you received supportive assistance when you needed it. I'm sorry to hear you've experienced difficulties with the app, particularly with logging in, and that this left you unable to start your session without contacting the help desk. I completely understand how frustrating that must have been when you're trying to get charging as quickly as possible.
Thank you for taking the time to share both the positives and the areas where you feel improvements are needed. I'll make sure your comments regarding the app performance and login experience are passed on to the relevant teams for review.
Gary, bp pulse team
First time user so marked as found.
8 septembre 2026
Réponse de bppulse
Hi Maureen,
Thanks for your review! 😊
I'm delighted to hear you've found the charger and had the opportunity to use it as a first-time visitor.
I appreciate you taking the time to mark the location and share your feedback. I hope that when you do use the charger, you have a smooth and hassle-free charging experience.
Thanks for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Unreliable
The BP Pulse chargers near me are either out of service or faulty, as in charge for 5 mins and then say out of service. Also the broken ones show on the app as available! Very frustrating and time wasting.
22 août 2026
Avis spontané
Réponse de bppulse
Hi K. E. , thank you for taking the time to share your feedback. We're sorry to hear that you've experienced chargers showing as available in the app but then finding them out of service when you arrive. We understand how frustrating and inconvenient that can be. I would like to look into this further for you. If you're happy to do so, please send us your contact details via this platform, as requested, and we'll be pleased to discuss your experience in more detail and investigate the chargers in your area.We appreciate you bringing this to our attention and look forward to hearing from you. George bp pulse team.
First time charging and issues
I had an issue when charging my car and had a superv support by phone. The attendant stayed with me on the line and went through many options to make it work, without rushing.
10 septembre 2026
Réponse de bppulse
Hi there, thank you so much for taking the time to share your experience! 😊 We’re really pleased to hear that our support team was able to assist you when you experienced an issue while charging. It’s wonderful to know that the advisor stayed on the phone with you, patiently worked through the different options and took the time to help without rushing you.
We know how important it is to feel supported when something doesn’t go as expected, especially when you’re trying to get back on the road. We’ll be sure to share your lovely feedback with the team — it’s always great to hear when their care and patience make a real difference. Thank you again for choosing BP Pulse and for your kind words. ⚡🔋- Veron bp pulse team
Poor experience
Just tried using one of your chargers at Gamston Community Centre, Nottm, and tapped card but the cable was not long enough to reach the charging unit on my EV3. This is a basic requirement. Then an error message appeared which I could not remove, even though it said try again in 2 mins. This was my first experience of BP Pulse and I’m not impressed. I hope I won’t be charged as it did not work.
I’ve seen your reply - I’ve already emailed your customer services who didn’t address the issue of length of cable
10 septembre 2026
Avis spontané
Réponse de bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Réponse de bppulse
Hi Mohammad,
Thanks thanks for your review! 😊
I'm delighted to hear that you found our support helpful and that we were able to assist you when you needed it.
Providing friendly, effective support is incredibly important to me, so it's great to know you had a positive experience with the team.
Thank you for taking the time to share your feedback and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
I was charged twice.
I was charged for my vehicle and BP Pulse invoiced me for my charge and for the car that was was charging at the unit next to me. Despite them acknowledging that the times overlap they have refused to refund me the £39 worth of electricity the other other car got - a shameful way to treat a customer.
4 septembre 2026
Avis spontané
Réponse de bppulse
Hi Malcolm thank you for your feedback. I’m sorry to hear about your experience and completely understand why this situation has been frustrating. I have reached out to you via email so we can discuss this matter further and review the details of the charging sessions in more detail. I look forward to hearing from you and working with you to resolve your concerns. George bp pulse team.
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