I am new to the charging experience and have only used one, very convenient, charging station. I have had no issues and it is always tidy and inviting. It is situated very close to a garden centre wit... Voir plus
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Ali was absolutely brilliant! He helped me sort out my car charging issue and was so patient and understanding, especially while I was feeling stressed and overwhelmed. He took the time to help me and... Voir plus
L'entreprise a répondu
Awful, awful charging points. The RFID BP Pulse card doesn't work, bank card doesn't work, states use mobile app, use mobile app, cant find charging point, put in unit number and the app must take aro... Voir plus
L'entreprise a répondu
I like my local BP petrol station with M&S and toilets etc. However the charge points are much slower than the announced 100KWh and one doesn’t connect to the app. So perhaps maintenance? And matchin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Coordonnées de contact
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , Royaume-Uni
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,1
Bien
10 k avis
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I have used the pump in Whalley several…
I have used the pump in Whalley several times usually without incident.Being situated as part of on street parking it can be difficult to access without sticking out into a busy main road and risking getting a parking ticket.When I tried to use it on Saturday the touch screen was very dodgy and I was forced to log on as a guest rather than a member meaning I had to pay a lot more for a charge.When it did eventually connect the charge was successful.
22 août 2026
Avis spontané
Réponse de bppulse
Hi Gill,
Thank you for your feedback. I'm sorry to hear that your experience at the Whalley charger wasn't as straightforward as it should have been.
I completely understand your concerns regarding the location of the charger and how difficult it can be to access when it's situated alongside on-street parking on a busy road. I also appreciate your comments about the touchscreen, and I'm sorry to hear it wasn't responding properly during your visit.
I can understand how frustrating it must have been to have to charge as a guest rather than using your membership, particularly when this meant paying a higher rate than expected. While I'm pleased to hear that you were eventually able to connect and complete a successful charging session, I appreciate that the process wasn't as smooth as it should have been.
If you experience any issues when using the charger, including problems with the touchscreen, please don't hesitate to contact our friendly Customer Care team. Our helpline is available 24 hours a day, 7 days a week, and we'll be more than happy to assist.
Thank you for taking the time to share your experience with me. I'll make sure your comments regarding the touchscreen, charger accessibility, and membership login issues are passed on to the relevant teams for review.
Gary, bp pulse team
My issue is with the pre authorisation…
My issue is with the pre authorisation I'm still waiting on my refund after 5 days of over 40 pounds if I needed to top up 3 times a week they would be holding over 100 pounds for days on end they don't do it when your at a petrol station so whats the difference
19 août 2026
Avis spontané
Réponse de bppulse
Hi John,
Thanks for your feedback. I'm sorry to hear you're still waiting for the release of your pre-authorisation funds and can understand why this would be frustrating, particularly if you charge regularly.
The amount you're referring to is a pre-authorisation hold, rather than a charge. This is used to verify that sufficient funds are available before a charging session begins, in a similar way to how some hotels, car hire companies, and pay-at-pump fuel stations can place temporary holds on a payment card. Once the charging session has ended, you're only charged for the electricity you've actually used, and the difference between the pre-authorised amount and the final session cost is released by your bank.
I completely appreciate your point that if you're charging multiple times a week, these temporary holds can add up and leave a significant amount of money unavailable while waiting for them to be released. Although the release process is handled by the card issuer and bank rather than bp pulse, I understand why this can be frustrating from a customer's perspective.
The time taken for the funds to become available again can vary depending on your bank or card issuer, with some releasing the funds within a few days, while others may take longer.
Thank you for taking the time to share your concerns. I'll make sure your comments regarding the pre-authorisation process and the time taken for funds to be released are passed on to the relevant teams for review.
Gary, bp pulse team
Haven’t had one because no fast…
Haven’t had one because no fast chargers in area WS120PG so charged at Tesla charger…
24 août 2026
Réponse de bppulse
Hi Chris,
Thanks for your feedback. I'm sorry to hear that you haven't been able to use a bp pulse charger in your area and instead needed to use an alternative charging provider.
I completely understand how important it is to have convenient access to fast charging close to home, and I appreciate your comments regarding the availability of chargers around the WS12 0PG area.
Thank you for taking the time to share your experience. I'll make sure your feedback regarding local charger coverage and availability is passed on to the relevant teams for review as we continue to expand and improve our network.
Gary, bp pulse team
The call handler was able to identify…
The call handler was able to identify my problems very quickly, unfortunately he was unable to correct the issue.
24 août 2026
Réponse de bppulse
Hi John,
Thanks for your review. 😊
I'm pleased to hear that our Customer Care advisor was able to quickly identify the issue you were experiencing. I understand it can be reassuring to know the cause of a problem, even when a resolution isn't immediately possible.
I'm sorry that, on this occasion, the issue couldn't be resolved during the call. I appreciate how frustrating that must have been, particularly when you're looking to get back up and running as quickly as possible.
Thank you for taking the time to share your experience with me. I'll make sure your feedback regarding the support you received is passed on to the relevant teams.
Gary, bp pulse team ⚡🚗
Reliable
Reliable, however I have visited Milton Keynes and some of the charging places had no cables, which made it difficult for my visit
20 août 2026
Avis spontané
Réponse de bppulse
Hi Sindiso,
Thanks for your review. I'm pleased to hear you've generally found our chargers reliable. 😊
I'm sorry to hear that you encountered issues at some of our Milton Keynes locations where the chargers had no cables available. I completely understand how frustrating that must have been and how it could impact your visit and charging plans.
Unfortunately, Milton Keynes has been affected by a number of cable theft incidents recently, which have left some chargers unavailable. I'm aware of these issues, and we're actively working on a solution. We're aiming to replace the affected cables with cut-proof cables as soon as possible to help prevent future incidents and improve charger availability across the area.
Thank you for taking the time to share your experience with me. I'll make sure your comments regarding the Milton Keynes locations are passed on to the relevant teams.
Gary, bp pulse team
Both machines out of operation despite…
Both machines out of operation despite being rebooted and no others close by
23 août 2026
Réponse de bppulse
Hi Andy,
I'm sorry to hear both chargers were unavailable during your visit, especially when there were no convenient alternatives nearby. I completely appreciate how frustrating and inconvenient this must have been. I've reviewed the site and can confirm our Engineering team attended yesterday, and the chargers have since successfully delivered charging sessions. Thanks for bringing this to our attention, and I apologise again for the disruption to your journey.
Gary, bp pulse team.
Are we ready from EV’s - no
No issue with customer services however the fact that BP deducted £60 from my account and failed to provide the service is very frustrating. 2 hrs lost between phone calls and eventually finding equipment that worked on the third attempt clearly shows that we don’t have the infrastructure to support and encourage people to lower their carbon footprint.
23 août 2026
Réponse de bppulse
Hi Brian, thanks for taking the time to speak with me today about your experience. I'm sorry for the frustration caused when you were unable to charge and had to spend so much time trying multiple chargers before successfully receiving a charge.
I completely appreciate how disappointing this must have been, especially when you were relying on our network and experienced delays along the way. Whilst the £60 pre-authorisation is only a temporary hold and not a charge, I understand the concern it can cause when a charging session does not start as expected.
Thank you again for your time on the phone and for sharing your feedback with me. I've taken your comments on board and apologise again for the inconvenience caused.
Gary, bp pulse team.
VG help and advice given to me by Ali.
The help and advice given to me by Ali was great.
The charging unit needed resetting after I had plugged in
Lots of confusion followed but Ali sorted me out really efficiently. V helpful Thanks
23 août 2026
Réponse de bppulse
Hi Stephen,
thanks for your review! 😊
I'm delighted to hear that Ali was able to help get everything sorted for you.
I'm sorry to hear there was some confusion after plugging in and that the charging unit needed to be reset. I completely understand how frustrating that can be when you're expecting a straightforward charging experience.
It's fantastic to hear that Ali was able to quickly identify the issue, guide you through the process, and get you charging again efficiently. I'll make sure your kind words are shared with him and the wider Customer Care team, as feedback like this means a lot.
Thanks for taking the time to share your experience and for recognising the support you received.
Gary, bp pulse team ⚡🚗
Mr Ali helped me in the greatest need
Mr Ali helped me in the greatest need, where I lost my wallet at the wedding in Brimingham miles away from and needing to charge my car. The gentle help me charge my car on credit, which I will pay back once I get home to my town. Mr. Ali walked the extra mile to give the the greatest help and service. Great assest to the company!! From Mr AJT KANG.
22 août 2026
Réponse de bppulse
Hi Mr Kang, thanks for taking the time to leave such a wonderful review. 😊
I'm delighted to hear that Ali was able to help you during what sounds like a very stressful situation. Losing your wallet while away from home and needing to charge your vehicle must have been incredibly worrying, and I can completely understand how much that support meant at the time.
It's fantastic to hear that Ali went above and beyond to help you get back on the road. Providing compassionate, practical support when customers need it most is exactly the kind of service I strive to deliver, and it's clear that Ali made a real difference to your day.
I'll make sure your kind words are shared with Ali and the wider Customer Care team. Feedback like this means a great deal and recognises the exceptional support our advisors provide every day.
Thank you again for sharing your experience, and I'm pleased Ali was able to help when you needed it most.
Gary, bp pulse team
I left the subscription service but…
I left the subscription service but kept the app for the occasional charge. When in the app it’s impossible to use the app as it constantly bomb-bards you NONE STOP to renew the subscription and the DON’T renew option doesn’t work. Terrible and so frustrating when the only charge point is BP pulse. Sort it out tech guys
22 août 2026
Avis spontané
Réponse de bppulse
Hi Mark.
Thank you for sharing your details with us and for taking the time to let us know about the app issues you're facing.
We'd like to understand more; a member of our team will be in touch soon to discuss this with you. If you require assistance, please don't hesitate to contact our 24/7 customer care team on 0800 464 3444 - we're here to help.
Paula, bp pulse
Sometimes the electric connectors fail…
Sometimes the electric connectors fail to connect. Or disconnects after 10 seconds so it’s really hard to call these reliable. Slow charge.
15 août 2026
Avis spontané
Réponse de bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Just recently bought a hybrid car and…
Just recently bought a hybrid car and had decided to use bp pulse as my goto brand.
My local points are in Arnold, Nottingham, there are 8 sockets which 5 are not working and I was having difficulty connecting to the others so I rang customer services and spoke to a lovely lady.
Sorry can't remember her name but she was exceptionally helpful.
Consequently I got connected, what an asset to her team I think she is, Thanx
21 août 2026
Réponse de bppulse
Hi N. Haynes,
Thanks for your review! 😊
I'm delighted to hear you've chosen bp pulse as your go-to charging network since getting your hybrid vehicle.
I'm sorry to hear that several of the chargers at Arnold were unavailable during your visit and that you experienced difficulties getting connected. I completely understand how frustrating that must have been, especially as a newer EV driver.
On a positive note, it's fantastic to hear that our Customer Care advisor was able to help get you charging. Although you can't remember her name, I'm delighted she provided such helpful support and was able to resolve the issue for you. I'll make sure your kind words are shared with the team, as feedback like this means a lot and recognises the difference our advisors make every day.
Thanks for taking the time to share your experience and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Some chargers are not working really…
Some chargers are not working really good and prices are high
So I think if the chargers are not working good so the price should be half or the machine should be totally off.
Prices are not understandable 22 kw, 50kw are same in price but some other providers are charging price on 22kw cheaper.
20 août 2026
Réponse de bppulse
Hi, thanks for your feedback. We're sorry to hear you've experienced issues with some chargers and that you've been disappointed with the pricing.
We understand how frustrating that can be when the charging experience doesn't meet expectations. Our pricing helps support the operation and maintenance of the network, and we work hard to keep it competitive while continuing to invest in reliable charging.
If you'd like any assistance, please don't hesitate to contact our 24/7 Customer Care team on 0800 464 3444 and we'll be happy to help.
⚡ Paula, bp pulse
If at all possible, avoid like the plague.
I love having an electric car. I hate having to use BP Pulse.
I deposited £40 with them by card some years ago. I never, ever, managed to get their charge points to recognise this, and every time I charged at a BP Pulse site it had to be as a guest – but that allowed them to charge a bit more, so there was that.
Quite often their charging sites are out of order. It is a matter of luck whether your telephone call gets you someone who sorts the matter out, or someone who (usually in an impenetrable accent) insists that you must be doing something wrong.
Eventually BP Pulse decided they didn’t want to hold on to my money and sought to refund it to my card. That card had, of course, long since expired. I was asked for my bank details and supplied them, only to be told by BP Pulse that they were “unable” to refund to my bank but trusted that a credit to be applied against future charging sessions would be satisfactory.
The email explaining that that would not be satisfactory and that unless BP did refund to my bank they would be receiving a county court summons elicited a very prompt response from a "Reputational Services Advisor", who assured me that I would be receiving a refund – and that he would be referring the case to their “Service Excellence team”. “Please note that refunds can take up to 10 working days to appear in your bank account, depending on your bank's processing times”. Twaddle, of course. Lloyds credits payments within two hours. Anyway, that was eleven working days ago. No refund. No doubt the Service Excellence team are still working on it.
If at all possible, avoid like the plague.
[Update. The publication of this review prompted further apologetic contact from BP Pulse and the money appeared in my account the next working day. But I'd still steer clear of them if possible].
20 août 2026
Avis spontané
Réponse de bppulse
Hi Neil, thank you for taking the time to share your experience. We're truly sorry for the frustration and disappointment you've experienced, particularly regarding your refund and the difficulty you've faced in getting this matter resolved. We understand how concerning it must be to have been assured that a refund would be processed, only to find that it has still not been received. We also recognise the impact that repeated issues with charging and the support you've received have had on your confidence in our service. Please accept our sincere apologies for the inconvenience caused. We take your feedback seriously, and I will be contacting you directly via email to review the status of your refund and ensure your concerns are fully investigated.
Thank you for bringing this to our attention. We appreciate the opportunity to look into this further and work towards a resolution. George ^bp pulse team.
Fast service very thoughtful for there…
Fast service very thoughtful for there customers. I had a member of stuff named Alley he started the charge on his end because I didn’t have the pre £60 on my account and out of a good will gesture he did that for me Iwould definitely recommend.
17 août 2026
Réponse de bppulse
Good evening, thank you for your kind review! We're delighted to hear that Alley was able to help and go the extra mile for you. We'll be sure to pass on your feedback. Thank you for recommending bp pulse, and we look forward to serving you again soon!George bp pulse team.
Hopeless useless set ice that has resulted in the theft of charge from my bank account. Shocking experience during 6 days of…
Shocking experience during 6 days of holiday when the charging unit in York refused to release my charger or respond. Had to leave York without the charger - particularly inconvenient given that the car goes back next week. Everyone on the help desk is well trained, polite and unable to provide any useful information regarding solutions relying on engineering. Waited today in the car park for the engineer and when I asked for an ETA the agent advised he had been told he must not give one. I have just been advised by the engineer who finally arrived that another vehicle is now on the charger using my cable and my bank account and he can’t release the cable from their car. I am beyond speech. Escalation a complete waste of time.
19 août 2026
Avis spontané
Réponse de bppulse
Hi Sarah,
Thanks for taking the time to speak with me about this. Firstly, I'd like to apologise again for the experience you had in York. I completely appreciate how frustrating and stressful this must have been, especially whilst you were on holiday and faced with being unable to retrieve your charging cable.
I'd also like to thank you for your time over the phone whilst we worked through the details and discussed a resolution. I'm sorry for the inconvenience caused, including the delays and communication issues you experienced during the incident.
As discussed, I've now taken ownership of the matter and will continue to progress the agreed resolution with you directly. Thank you again for your patience and for giving me the opportunity to review what happened. I'm pleased we were able to speak and start moving things towards a resolution.
Gary, bp pulse team.
He was very polite and took his time to…
He was very polite and took his time to explained my questions , point by point and also gave me guid lines; how to delete some of my bank cards
18 août 2026
Réponse de bppulse
Thank you so much for your kind feedback! We’re delighted to hear that our team member was polite, patient, and took the time to explain everything clearly and answer your questions step by step. We’re also glad the guidance provided was helpful in managing your payment cards. We really appreciate you taking the time to share your experience with us! 😊⚡- Veron Bp pulse team
Réponse de bppulse
Good afternoon, thank you for your review! We're delighted to hear you received very good service and had a great experience. We really appreciate your feedback. George bp pulse team.
Connected to an advisor quickly and…
Connected to an advisor quickly and resolved the issue quickly.
18 août 2026
Réponse de bppulse
Thank you for your lovely feedback! 😊 We’re delighted to hear that you were connected with an advisor quickly and that we were able to resolve your issue promptly. We really appreciate you taking the time to share your experience with us. 💙⚡- Veron Bp pulse team
Réponse de bppulse
Thank you so much for your lovely feedback! 😊 We’re delighted to hear that you received great help, care, and communication. We’ll be sure to pass your kind words on to the team. Your appreciation means a lot to us. 💙⚡- Veron Bp pulse team
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