I am new to the charging experience and have only used one, very convenient, charging station. I have had no issues and it is always tidy and inviting. It is situated very close to a garden centre wit... Voir plus
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Lisez les avis des autres
Ali was absolutely brilliant! He helped me sort out my car charging issue and was so patient and understanding, especially while I was feeling stressed and overwhelmed. He took the time to help me and... Voir plus
L'entreprise a répondu
Awful, awful charging points. The RFID BP Pulse card doesn't work, bank card doesn't work, states use mobile app, use mobile app, cant find charging point, put in unit number and the app must take aro... Voir plus
L'entreprise a répondu
I like my local BP petrol station with M&S and toilets etc. However the charge points are much slower than the announced 100KWh and one doesn’t connect to the app. So perhaps maintenance? And matchin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Coordonnées de contact
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , Royaume-Uni
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,1
Bien
10 k avis
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Problem with charger solved promptly
The phone was answered promptly and they rebooted the charger - staying on the line to ensure that my charge started correctly - which it did.
16 août 2026
Réponse de bppulse
Hi Mrs. Robinson,
Thanks for taking the time to leave a review. 😊
I'm delighted to hear that our Customer Care team was able to help get you charging and resolve the issue so quickly. It's great to know your call was answered promptly and that the advisor stayed on the line while rebooting the charger and ensuring your charging session started successfully.
Providing support when things don't go to plan is incredibly important to me, so it's fantastic to hear that the experience left such a positive impression.
Thanks again for sharing your feedback and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Mainly good experience
Positives:
Quick, clear instructions, easy to use the app to start the charge, efficient help on the phone
Negatives: I couldn’t stop the charging so had to phone for help
16 août 2026
Réponse de bppulse
Thank you for sharing your feedback! We’re pleased to hear you had a mainly positive experience, especially with the clear instructions, easy-to-use app, and the support you received from our team over the phone. We’re sorry to hear you had difficulty stopping your charging session and needed to contact us for assistance. We understand how frustrating this can be, and we appreciate your patience while our team helped resolve the issue. Thank you again for your feedback — we’re glad our support team was able to assist you, and we hope your future charging sessions are smooth and hassle-free! ⚡- Veron Bp pulse team.
Very good service and location spot on
Very good service and location spot on. Well done
15 août 2026
Avis spontané
Réponse de bppulse
Good afternoon, thank you for your fantastic review! We're delighted to hear that you enjoyed both the service and the location. Your feedback means a lot to the team, and we'll be sure to share your kind words with them. We look forward to welcoming you again soon. George bp pulse team.
Multiple charges to my bank
The charging process stopped 10 minutes in so I had to start again.
This isn’t really the issue, but each time you start a new charge session BP Pulse take £60 from your bank.
So if you have to start again, you get charged another £60.
Then you get the actual charge (£29), so now I’m £149 worse off.
I rang BP who said I would get my £120 back in the next 5-7 days.
It’s not good enough. I had to borrow money so I didn’t incur overdraft fees.
There’s got to be a better way.
8 août 2026
Avis spontané
Réponse de bppulse
Hi Darren,
Thanks for your feedback. I'm sorry to hear that your charging session stopped after around 10 minutes and that you had to start the process again.
I completely understand how frustrating that must have been, especially when each new attempt resulted in another £60 pre-authorisation hold being placed on your account. While these are temporary holds rather than charges, I appreciate how concerning it can be to see £120 reserved, alongside the cost of your charging session, and I’m sorry to hear this left you in a position where you had to borrow money to avoid overdraft fees.
The £60 amounts are pre-authorisation holds used to verify that funds are available before a charging session begins. Once the session has ended, you're only charged for the electricity used, and the difference is normally released by your bank. However, I completely understand your concerns in situations where a charging session is interrupted and a new one has to be started.
Thank you for taking the time to share your experience and feedback. I'll make sure your comments regarding the interrupted charging session and the impact of the pre-authorisation process are passed on to the relevant teams for review.
Gary, bp pulse team
Professionalism on dealing with my matter
What made me make my experience, beauty and gentleman calls Luke was very professional well. Spoken and the knowing very much what he's talking about
That's why I want to once again. Thank Luke for his professionalism.
13 août 2026
Réponse de bppulse
Thank you so much for your wonderful feedback! We’re delighted to hear that Luke provided such a professional and knowledgeable service. It’s fantastic to know that his clear communication and expertise made such a positive impression on you. We’ll be sure to pass your kind words on to Luke — he’ll be very pleased to know that his professionalism was appreciated. Thank you again for taking the time to recognise his excellent service! 😊- Veron Bp pulse team
Réponse de bppulse
Thank you for your wonderful feedback! We’re delighted to hear that you found our customer service excellent. We really appreciate you taking the time to share your experience with us. 😊 - Veron Bp pulse team
Great telephone response from BP Pulse…
Great telephone response from BP Pulse today when I had difficulty charging my car. Luke was a very helpful call agent who was very patient with me and explained everything clearly and resolved my problem in a friendly manner.
12 août 2026
Réponse de bppulse
Hi Richard,
Thank you for taking the time to leave such a lovely review.😊
I'm delighted to hear that Luke was able to help resolve the issue and provide such a positive experience. We know charging difficulties can be frustrating, so it's great to hear that he was patient, explained everything clearly, and got you back up and running in a friendly and professional manner.
I'll make sure your kind words are shared with Luke and the wider Customer Care team. Feedback like this means a great deal to our advisors and recognises the difference they make for our customers every day.
Thanks again for choosing bp pulse and for sharing your experience. We hope to see you charging with us again soon! ⚡🚗
Gary, bp pulse team
The customer service person is very…
The customer service person is very professional and patient with me and sole my issues.
12 août 2026
Réponse de bppulse
Hi Michael,
Thanks for your review! I'm delighted to hear that our Customer Care advisor was professional, patient, and able to resolve your issue. 😊
We know how important it is to receive clear and supportive assistance, so it's great to hear that the service you received made a positive difference to your experience.
I'll be sure to share your kind feedback with the team, as recognition like this means a lot to our advisors.
Thanks for taking the time to share your experience and for choosing bp pulse. I hope to see you charging with us again soon!⚡🚗
Gary, bp pulse team
Took two attempts to get charger to…
Took two attempts to get charger to connect. It charged my car ok, but then wouldn't turn off. My BP app failed and I could not log back in. I tried stopping the charge from my car app and that had no luck. I had to call customer services and they stopped the charger.
10 août 2026
Réponse de bppulse
Hi Neil, thank you for your feedback. We're sorry to hear about the issues you experienced with both the charger and the app, and we understand how frustrating this must have been. We're pleased our support team was able to stop the charging session remotely. We've also reached out to you via email and have raised the app issue with the relevant team for further investigation. Thank you for bringing this to our attention and helping us improve our service. George bp pulse team.
I had an issue with the BP charger and…
I had an issue with the BP charger and couldn’t remove my cable. Phoned customer service and they couldn’t have been more helpful! Thank you
11 août 2026
Réponse de bppulse
Thank you so much for your lovely feedback! We’re delighted to hear that our Customer Service team was able to help resolve the issue and get your cable released. We know how stressful it can be when you’re unable to disconnect your cable, so we’re really pleased we could assist and make things easier for you. Thank you for choosing BP Pulse, and we hope to see you back with us for a smooth charging experience next time! ⚡💚 - Veron Bp pulse team
Assistant in helping me get car on charge
I was unable to get the charger I was at on holiday to work and the extremely helpful lady who dealt with my call got it sorted out for me as a disabled person I appreciate her help and reassurance well done
11 août 2026
Réponse de bppulse
Thank you for your wonderful feedback! We're so pleased to hear that our team member was able to assist you and get your charger working while you were on holiday. It's great to know her help and reassurance made a difference.Thank you again for choosing BP Pulse, and we wish you many more smooth and stress-free journeys! ⚡🚗- Veron Bp pulse team
Exceptional patience & compassion.
I spoke with Ali today as I was still awaiting the activation of my account as well as my card. He was absolutely brilliant! Not only excellent knowledge & use of relevant language to activate my account (which as an older person is important) but also such exceptional patience & compassion! Ali has made me feel so much more confident to use a public charger. Well done bpPulse & Motability!!
11 août 2026
Réponse de bppulse
Good afternoon, thank you for your wonderful feedback! 🌟 We're thrilled to hear that Ali's knowledge, patience and compassion made such a positive difference to your experience. We'll be sure to pass on your kind words. Happy charging! ⚡😊 George bp pulse team.
Very helpful help on the phone
Very helpful help on the phone. Explained everything. Fantastic.
10 août 2026
Réponse de bppulse
Thank you for taking the time to leave your review Mr Ward. We're delighted to hear that Belinda was able to assist you and provide clear explanations throughout your call. We'll be sure to pass your kind feedback on to her. Thanks for choosing bp pulse, and we hope to see you again soon. - Abdul, bp pulse team
Was a very good phone call
Was a very good phone call, my questions were answered and I'm very satisfied
10 août 2026
Réponse de bppulse
Hi Alan,
Thanks for your review! 😊
I'm delighted to hear you had a positive experience when speaking with our team and that all of your questions were answered.
It's great to know the call left you feeling satisfied and that you received the support and information you needed. Providing helpful, clear, and friendly assistance is exactly what we aim for.
Thank you for taking the time to share your feedback. I'll make sure your kind words are passed on to the team.
Gary, bp pulse team
Réponse de bppulse
Hi Mike,
thanks for your review! I'm delighted to hear you found our team knowledgeable. 😊
Providing clear, accurate, and helpful support is incredibly important to us, so it's great to know we were able to assist you and make a positive impression.
Thanks for taking the time to share your feedback and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Very good service and very professional service
Thanks to bp plus very good service and very friendly staff answered the phone very quickly thanks to them
8 août 2026
Réponse de bppulse
Hi Faruk,
Thanks for your review! 😊
I'm delighted to hear you received very good service from our team and that your call was answered quickly.
I'd also like to thank you for taking the time to speak with me over the phone while we worked through the issue. It's great to know the team were able to help, and that you found them friendly and supportive throughout.
Thank you for taking the time to share your feedback. I'll make sure your kind words are passed on to the team, as recognition like this means a lot to them.
Gary, bp pulse team
I would like to say thank for the…
I would like to say thank for the customer service !!!
He is very professional.
7 août 2026
Réponse de bppulse
Hi Tilahun, thank you for your review! We're delighted to hear that you received such professional service. We'll be sure to share your kind feedback with the team. Thanks again for choosing bp pulse. George bp pulse team.
Poor
Admittedly, we have only used the BP Pulse charge in the Edgefold car park in Matlock (we’re holidaying in the area) so this may not be reflective of all of the BP pulse network. Every single time we have used it it has disconnected after a short while and we’ve been unable to get it started again. This has meant using power on our other electric car to pick up the one on charge, as the plan was to leave the car/s for hours with it being a slow charger.
We gave up in the end and went to the Instavolt rapid charger in Chesterfield. Much better experience.
7 août 2026
Avis spontané
Réponse de bppulse
Hi Nicola, thank you for your feedback, and we're truly sorry for the experience you've had. Unfortunately, the chargers at Edgefold car park are part of our older 7kWh network and are now over six years old. We completely understand how frustrating the repeated disconnections must have been, especially when you were relying on a longer charging session while enjoying your holiday. I've reached out via email to discuss alternative charging options nearby that should provide a more reliable experience. Please accept our sincere apologies for the inconvenience caused. George ^bp pulse team.
Wonderful customer service…
Your customer service agent was incredibly helpful and patient
7 août 2026
Réponse de bppulse
Hi Deborah,
Thanks for your review! I'm delighted to hear that our Customer Care advisor was incredibly helpful and patient. 😊
I know that sometimes charging doesn't go quite to plan, so it's great to hear that our team was able to provide the support you needed and make the experience a positive one.
I'll be sure to share your kind words with the team, as feedback like this means a lot to our advisors.
Thanks for taking the time to share your experience and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Réponse de bppulse
Good afternoon, thanks for your lovely review! We're glad our team could help with your Uber account. We'll make sure your feedback is shared, thank you for choosing bp pulse! George bp pulse team.
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