I am new to the charging experience and have only used one, very convenient, charging station. I have had no issues and it is always tidy and inviting. It is situated very close to a garden centre wit... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ali was absolutely brilliant! He helped me sort out my car charging issue and was so patient and understanding, especially while I was feeling stressed and overwhelmed. He took the time to help me and... Voir plus
L'entreprise a répondu
Awful, awful charging points. The RFID BP Pulse card doesn't work, bank card doesn't work, states use mobile app, use mobile app, cant find charging point, put in unit number and the app must take aro... Voir plus
L'entreprise a répondu
I like my local BP petrol station with M&S and toilets etc. However the charge points are much slower than the announced 100KWh and one doesn’t connect to the app. So perhaps maintenance? And matchin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Coordonnées de contact
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , Royaume-Uni
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,1
Bien
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de bppulse
Hi Patrick,
Thanks for your review! We're delighted to hear you found our team very helpful. 😊
Providing friendly and effective support is what we strive for, so it's great to know we were able to make a positive difference to your experience.
Thanks for taking the time to share your feedback and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Fine but the other day
Fine but the other day
I went to charge the sun was shining direct on the screen I couldn’t see anything so had to go somewhere else bit frustrating
4 août 2026
Avis spontané
Réponse de bppulse
Hi Ian,
Thank you for your feedback. I'm sorry to hear you experienced difficulties using the charger due to the screen being affected by direct sunlight.
I completely understand how frustrating that must have been, especially when you were ready to charge but couldn't clearly see the information on the display. It's disappointing that this resulted in you having to leave and find an alternative charging location.
Thank you for taking the time to share your experience. I'll make sure your comments regarding the screen visibility are passed on to the relevant teams for review.
Gary, bp pulse team
Not had the experience yet.
4 août 2026
Réponse de bppulse
Hi Anita,
Thanks for your review. We appreciate you taking the time to leave feedback, even if you haven't had the opportunity to use our chargers just yet. 😊
When you do get the chance to charge with us, we hope you have a smooth and positive experience. If you ever need any help getting started, our Customer Care team will be happy to assist.
Thanks again for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Réponse de bppulse
Hi Kamal,
Thanks for your review! I'm delighted to hear that our Customer Care team was so helpful. 😊
Providing friendly and effective support is incredibly important to us, so it's great to know we were able to assist you and make a positive difference to your experience.
Thanks for taking the time to share your feedback and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
From frenetic call to calm our nerves…
From frenetic call to calm our nerves were quelled by our call handler in an instant.
He waited whilst we completed an online form and guided us on using the charger.
5 août 2026
Réponse de bppulse
Hi Stephen,
Thank you for taking the time to leave such a lovely review. 😊
I'm delighted to hear that our advisor was able to help put you at ease during what sounds like a stressful situation. It's great to know they took the time to stay on the line, guide you through the process, and support you while completing the online form and getting your charge started.
I'll make sure your kind words are shared with the team. Feedback like this means a lot to our Customer Care advisors and recognises the difference they make for our customers every day.
Thanks again for choosing bp pulse and for sharing your experience. I hope to see you charging with us again soon! ⚡🚗
Gary, bp pulse team
Had issues at a charging station
Had issues at a charging station. Called support and after holding for a little while a young lady resolved the issue by remote booting the charging station. Stunningly good service making a stressful situation fade into insignificance. Thank you so much!
4 août 2026
Réponse de bppulse
Hi Mark,
Thanks for taking the time to leave a review. I'm delighted to hear that our support team was able to help get you charging and turn a stressful situation into a positive experience. 😊
It's fantastic to hear that the advisor was able to quickly identify the issue and resolve it by remotely rebooting the charger. We know how important it is to receive prompt support when things don't go to plan, so we're really pleased they could help get you back on your way.
I'll make sure your kind words are shared with the team. Feedback like this means a great deal to our Customer Care advisors and recognises the difference they make every day.
Thanks again for choosing bp pulse and for sharing your experience. ⚡🚗
Gary, bp pulse team
Took too long to get to the bottom of…
Took too long to get to the bottom of my issue. And the issue was terrible coms, as dynamic price charging has been introduced without anyone really been notified.
Which led to me paying for more than I thought I would be at my regular charing point, as the prices changed overnight without notice.
5/8/26
Thank you George for your reply I'm most grateful for it.
However not everyone has time energy or ambition to be faffing about with an app, when they just need to charge up at a place, where one has been charging their EV since driving it off the forecourt.
I was given specific instructions when I joined up to the scheme, and nobody told me any different until I spoke to your colleague.
FYI, I had no problems with your colleague or my interactions with him. It just took a long time (in my opinion) to ascertain exactly what the root cause to my problem was.
30 juillet 2026
Réponse de bppulse
Good afternoon, thank you for your feedback. We're sorry the call took longer than usual to resolve, and we understand how frustrating the unexpected pricing change was. During the call, our adviser showed how pricing can be checked in the app before starting a charge to help avoid any future discrepancies and this has taken longer than a usual call. We appreciate your comments on communication around dynamic pricing and will use this feedback to help us improve. George bp pulse team.
Réponse de bppulse
Hi Robert, thank you for taking the time to share your feedback. We're delighted to hear that our agent was friendly, helpful, and able to resolve the issue for you. I'll be sure to pass on your kind comments to the advisor and the team. Thank you for choosing bp pulse! George bp pulse team.
great service but rate higher for uber…
great service but rate higher for uber driver
31 juillet 2026
Réponse de bppulse
Hi, thank you for taking the time to share your feedback. We're pleased to hear that you had a great experience with our service. We appreciate your comments regarding the charging rates for Uber drivers. Please note that the current Uber driver charging rate is the rate that is available at this time. We regularly review our pricing and offers to ensure we continue providing a reliable and accessible charging network for all our customers. Thank you again for your feedback and for choosing BP Pulse. We appreciate your support and hope to continue providing you with a great charging experience- Veron Bp pulse team.
The reason I'm getting rid of my electric car
You buy an electric car and then have nothing but stress trying to charge them. I live in Torquay and made the mistake of travelling up to Blackpool. You can't rely on the infrastructure, some services have very few chargers and they're not all the same speed, you waste half a day charging because of this inconsistency. When you eventually arrive at your destination the only charging ports available are in car parks, but don't worry you won't be able to use them as they have so few that they're already taken, you'll end up driving miles to find somewhere and when you're lucky enough to get a charger point you have to cross your fingers that they actually work! And, the app is only useful at some points, most don't communicate with the app so you have no idea how much charge you have. The cost is no different from a petrol car, the hassle of charging and finding somewhere to charge is beyond frustrating. The infrastructure is so poor that I'm getting rid of my electric car and going back to petrol. Don't bother with electric.
2 août 2026
Avis spontané
Réponse de bppulse
Hi Malcolm, thank you for sharing your experience. We're sorry to hear about the difficulties you faced with charger availability, reliability and charging speeds during your journey. We understand how frustrating this must have been, and your feedback is invaluable as we continue working to improve the charging experience for EV drivers. If you're happy to provide your contact details via Trustpilot, I'd be happy to get in touch directly and investigate the specific charger locations where you experienced issues. George ^bp pulse team
Had an issue at a public charger
Had an issue at a public charger, charge would not start and came wouldn't disconnect either. Operator rebooted the station and after this didn't work helped me locate the emergency release quickly.
2 août 2026
Réponse de bppulse
Hi, thank you for taking the time to share your feedback. We're sorry to hear that you experienced an issue starting your charging session and that the cable would not disconnect. We're pleased to hear that our support team was able to assist by rebooting the charger and quickly guiding you through the emergency cable release when the issue persisted. It's great to know they were able to help you safely resolve the situation. Thank you for your patience and for choosing BP Pulse. We appreciate your feedback and hope your next charging experience is a smooth one. Veron, Bp pulse team.
Great service from BP pulse
I was quite stressed as I’ve only been using an EV for 2 weeks and had travelled from Liverpool to Cornwall and when I went to charge the car, it wouldn’t charge at station 2 after trying 3 times ( even though on the system it said station 2 was working) and then the charging cable got stuck in our car, the lovely lady on the phone gave me the information on what I needed to do to manually remove the cable and it worked. After the person next to me left I tried station 1 and the charging worked, thank you for being so kind and reassuring on the phone and checking it was still working for me on station 1 to check it was working! Sorry with all the stress I didn’t catch your name! Also I didn’t wait long at all on the phone too.
1 août 2026
Réponse de bppulse
Hi Kim, Thanks for taking the time to leave such a detailed review. 😊
We're sorry to hear that your first experience at this location was a stressful one, especially as you're new to EV driving and were on a long journey from Liverpool to Cornwall.
We understand how frustrating it must have been when the charger didn't start despite showing as available, and then to have the charging cable become stuck in your vehicle. However, we're delighted to hear that our Customer Care advisor was able to guide you through manually releasing the cable and support you throughout the process.
It's also great to know that once you moved to the other charger, you were able to get charging successfully, and that our team took the time to stay on the line and make sure everything was working properly. We'll be sure to share your kind comments with the team, who will be thrilled to hear how much their reassurance and support meant to you.
Thanks again for your lovely feedback, and we're glad we could help get you back on the road. Safe travels on the rest of your EV journey! ⚡🚗
Gary, bp pulse team
Charger errored while plugged in to the…
Charger errored while plugged in to the car and would not release. Customer services were very helpful and managed to release remotely, 30 minutes lost on my journey.
1 août 2026
Réponse de bppulse
Hi Phil,
Thanks for your feedback and for taking the time to discuss this with us by email.
I'm sorry to hear the charger encountered an error and wouldn't release the cable from your vehicle. I can appreciate how frustrating and stressful that must have been, especially with it causing a delay to your journey.
I'm pleased to hear our Customer Care team was able to help and remotely release the cable, getting you back on the road as quickly as possible.
Thanks again for sharing your experience. I'll make sure your comments regarding the charger fault are passed on to the relevant team for review.
Gary, bp pulse team
Never Again!!
Locked the cable to machine, and wouldn’t release it! Was told by customer service I would need to pay for BMW roadside assistance to get it disconnected.
1 août 2026
Réponse de bppulse
Hi Mark, we're truly sorry for the frustration caused by the charging cable becoming stuck in the charger, I am glad the cable was remotely released in the end. I have reached out to you via email to discuss this further and provide further details. George bp pulse team
The representative was very helpful and…
The representative was very helpful and professional, dealt with my issue all along professionally.
25 juillet 2026
Réponse de bppulse
Hi Rehman,
Thanks for your review! I'm delighted to hear that our representative was able to help and provided a professional service throughout. 😊
It's great to know your issue was handled clearly and professionally from start to finish. We're proud of our Customer Care team, and feedback like this means a lot to them.
Thank you for taking the time to share your experience and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Good service
1 août 2026
Réponse de bppulse
Hi Mr Essoo,
Thanks for your review! I'm delighted to hear you received good service. 😊
Providing helpful, reliable support is what we strive for, so it's great to know we met your expectations.
Thanks for taking the time to share your feedback and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
bppulse has been the easiest charging…
bppulse has been the easiest charging of all the companies I have tried. Here in York they have a partnership with our council so I have used both they are exactly the same setup. The one time that I had a problem the chap I spoke to was very clear and helpful. While it stays that way I shall keep using your fine facilities.
31 juillet 2026
Avis spontané
Réponse de bppulse
Hi Colin,
Thanks for your fantastic review! 😊
We're delighted to hear that bp pulse has been the easiest charging network you've used and that you've had such positive experiences with our chargers in York.
It's especially great to hear that when you did need assistance, our Customer Care team provided clear and helpful support. We know how important it is to be able to get help quickly when you need it, so your kind words will mean a lot to the team.
Thank you for your continued support and for taking the time to share your experience. We're thrilled to hear you'll keep using our facilities, and we look forward to seeing you charging with us again soon! ⚡🚗
Gary, bp pulse team
Highly commendable
The first call to bppulse didn’t resolve issue, but second call identified probable cause & effect & the service rep was highly commendable.
31 juillet 2026
Réponse de bppulse
Hi there,
Thanks for taking the time to leave a review. We're sorry to hear that your first contact with us didn't resolve the issue, but we're delighted to hear that the second advisor was able to identify the likely cause and help get things back on track. 😊
It's especially great to receive such positive feedback about our Customer Care team. We'll make sure your kind words are shared with the advisor involved, who I'm sure will be pleased to know their support made a difference.
Thank you for your patience and for taking the time to recognise the service you received. ⚡🚗
Gary, bp pulse team
Réponse de bppulse
Hi there,
Thanks for your review! We're delighted to hear you received a great response and found our team very helpful. 😊
Providing friendly and effective support is what we strive for, so it's fantastic to know we were able to assist you.
Thanks for taking the time to share your feedback and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Great service
30 juillet 2026
Réponse de bppulse
Thanks for your kind words! We're delighted to hear you had a great experience. Your feedback means a lot to the team, and we look forward to supporting you on your next charging session. ⚡😊
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.