Brakeburn Avis 

Long delays in delivery.
Sent email. No reply
Called and the lady was kind but said its on its way.
Then apologise for not sending a tracking link and sent one. When i clicked, it said Evri expecting a parcel. Which means they might have only found out on the day to send my order. They probably had not touched it until i rung. It is still the same "Evri expecting my order".
At the time of buying, they said 3-5 working days. Its over a week. I ll never buy from them again. They didn't keep their word. Order #441632

Just received my order bought in the sale. Everything was of good quality so pleased with my bargains

Evie was a great help in sorting out a refund issue I had. I had returned two separate orders but I hadn't received an update to say they had been refunded or that they had even been delivered back to Brakeburn.
Evie's response was polite and professional. She confirmed the refund and processed the payment quickly. Great customer service received, thank you again 😊

Very happy with the service and level of customer care, especially from Evie. Parcels arrived in good time and the clothes are well designed and reasonably priced. My favourite piece right now is a quilted denim jacket with turned back cuffs and a lovely lining. 2 friends have also bought it! Thank you, Brakeburn!

Do not order from Brakeburn,
Still chasing up Brakeburn for a refund. They've had my money for 2 months now.
Appalling customer service.
They know if they have received back 2 bags, yet they keep asking for proof of posting, even though I have already sent it.
Final chance, then its the small claims court for me. Would never order from them again.
They have replied saying customer service are looking into it, but as of 10th April, still no refund for items returned in January.

Excellent customer care - special thank you to Evie

Great quality products, nice designs and speedy, attentive customer service.

I sent 2 items back to them and kept 1 item. Refund did not come through, so had to chase for it even had to proove the parcel had been sent back (make sure you get a printout of this) refund very slow coming, dont feel like ordering from them now as this was my first order

“Excellent customer service from Evie! Quick response and very helpful.Thank you!”

Very helpful Customer Services response from Evie who ensured my order arrived in time for me to wear today.
Very pleased with Bella top and skirt which I look forward to wearing.
It is great to get such personal service and I wouldn't hesitate to purchase in future. Already have a lovely lined, quilted denim jacket. Thank you Brakeburn!

Everything from order to delivery has gone as Brakeburn said it would, which is a bonus. Well done & thank you.
Really happy with the quality & fit of the items purchased.
I have used Brakeburn several times and never been disappointed.

Very slow delivery - usually takes atleast 10 days but more often longer

Evie and Jade in Brakeburn Customer Services were exemplary in dealing with my queries. What a nice change to be able to contact an individual instead of a computerised system, and to be dealt with in such a courteous and efficient manner. Thank you!

Ordered 3 items recently 2 of which I loved, the third item was not as I thought, no fault of the supplier and was promptly returned. I chased up the refund which was quickly sorted within minutes by a very helpful Jade, even though I had not allowed for the required time to process the refund pass. Customer service was excellent.

I purchased multiple items which took 2 weeks to arrive. I returned a number of items and similar to other reviews I had to chase several times with their customer service for a refund. My refund went back to PayPal but Brakeburn have not released the refund payment so it has been pending for over 1 week. I contacted Brakeburn (after PayPal said its a Brakeburn issue) and they said there is nothing else they can do but wait for their finance system to release the e-cheque to PayPal. Do not use this company. Their customer service is poor and unacceptable.

I returned my parcel on 04.02.2025. 23 days later I still have no refund and customer services don't reply to my emails. Shocking customer service. Delivery also took around 8 days without any communication so I should've expected everything else to be slow really.

Love the products but had some issues with the return.

I received a wonderful dress that I ordered from Brakeburn.
The dress was the 'Charlotte' and it was a sale item.
The dress is absolutely gorgeous the material is substantial not flimsy. I would definitely order from this company again.

I am not complaining about the quality of clothes etc I have been very happy with items I have purchased but your refund system is not good. I can't find a contact number only a enquiry form, am still waiting for my refund, items sent back 27th Jan. I have enquired on the form and received an automatic reply stating large volume of orders etc. As the refund is for quite a lot of money I am not too impressed with the refund service.

I ordered a jumper and top which I am very happy with. Exactly as advertised, nice quality. They will be getting lots of wear.