Brand House Direct Avis 

It was all too easy. From ordering to delivery everything was quick and easy.

I love the shoes, but the delivery was terrible they did not read the instructions on the side of the key pad and so I had to go and pick then up NOT HAPPY AT ALL WITH DELIVERY

Had what I wanted at a competitive price including the postage, 2 weeks delivery to Perth WA.

Brand House Direct were great to deal with. I would have given 5 stars except for the fact that i had to pay for the return postage as the shoes were just too big however Brand House Direct paid for the new size to be sent to me which are perfect. The whole deal was done promptly. I would recommend Brand house Direct.

Terrible experience shopping here. I purchased two pairs of shoes for work (office/admin professional). One pair broke the first time I wore them, and I contacted the website with photos of the shoes, clearly showing embellishment had snapped off one shoe, and included original box in photos. They then asked for 6 photos (how many angles do you really need?) Then had to wait weeks for a response from their supplier. I then had to cut the shoes into pieces! and send photo evidence, just to be issued a store credit (no refund). All I wanted was a replacement pair of shoes. I go back to the website to order the same shoes, but the sale has ended so my store credit doesn't even cover the cost of the shoes, nor the additional charge of the flat rate shipping. Terrible customer service and not worth the hassle.

Brand House Direct have all my favourite brands especially shoes . I know my size so always get my Merrell or Skechers from them. Sales are actually sales not price hike first then reduced . Fast delivery also .

My shoe order was delivered without any hick ups, and the shoes were great.

I’ve been buying my shoes from Brand House for many years now don’t buy shoes anywhere else except for brand House. I’ve never had any issues with any other shoes I’ve ever bought and I love all of them.

Great variety of products. Shoes came exactly as described. Shopping experience is easy to navigate. Quick delivery with clear communication

I’m very satisfied with my purchase. I had an issue with the colour of boots I initially choose, however the customer service team help me to correct it and I received them as expected- Excellent service 😊 thanks a lot!

I purchased a pair of ankle boots and only got to wear them for approximately 1 hour and I felt them giving way, upon inspection the soles had completely come away. This was the very first wear!!
I have been asked to return the UNWORN BOOTS IN THE ORIGINAL BOX ALL INTACT AS WELL I HAD TO PROVIDE THEM WITH PROOF OF PURCHASE. I pointed out again that I had actually worn the clearly Faulty boots for less than 1 hour.I was then requested to take 6 pics and provide proof of purchase. Which I did, they are now saying that they cannot see the pics etc as not in JPG . They are, so again I have resent them, just seems to be another drawn out excuse for NOT Refunding my money, hoping that I will NOT chase this up. If this Company actually cares about their Customers would they Not already have records of purchases etc???? I don't mind proving that these boots are obviously faulty with sending pics, but I don't appreciate that I am being treated like a criminal and Liar with their continual procrastination in compliance with Australian Consumer Law in regards to them selling NOT FIT FOR PURPOSE Products.

I ordered some boots which took about 2 weeks until I received them (website says fast delivery!?). Unfortunately, I had to exchange for another size, so I paid for the return label and sent via AusPost which the company received within 2(!) days. After contacting the customer service after another 2 weeks as I didn’t get a shipping notification for the exchanged order, I finally got my boots another week later. No apologies, no explanation, no nothing. Customer service??? 100% failed!! Never would order from them again! The boots are great but get them from another store.

Great service and good prices.

I have received my nurses shoes and after the fourth time of wearing them the heel collapsed and this was within thirty days now they won't replace or refund me for the shoes. Utter disgrace won't buy from this shop again.

I have purchased quite a range of your shoes over the past 2 years. I mostly wear casual, sporty shoes and I’ve always been able to put the on on immediately on arrival and walk away in them without complaint and in great comfort. They arr the best shoes I’ve ever purchased online. I love Cabello, Skechers and Brooks.delivery is usually fast.

TERRIBLE Experience. I was excited to receive my fist order, but when it arrived the boots were nowhere near the quality I expected for the price. I returned the same day for a refund. Brand House Direct received the return on 7th July (thankfully I got proof of return with tracking). It is now 23rd July and I have still not received a refund. Over the last week I have used Live Chat 3 times and each time spoke to a 'Gary' ... it seems the standard response is that 'he' will speak to the returns team and I will receive an email confirmation. Those emails didn't ever materialise and I'm very doubtful that this is actually a real person who is responding, as it is not conversational. I sent an email and eventually received a response where they asked for tracking ... the email was extremely unprofessional with no name and no email signature. I replied with the tracking, and am now once again left hanging for a response. I WOULD NOT RECOMMEND BRAND HOUSE DIRECT.

Absolutely loved the leather boots! Great quality and fast delivery.

Ordered the product and 8 days later the order has not been picked and/or shipped - conbtcted customer service and they said due to high volumes or orders it wont be shipped for few more days. The order was placed a week after teh end of fin year - traditionally teh QUIETEST time of the taer for retail shopping

I ordered 2 pair of ladies slippers on the 4 of July on the 16th of July I checked their tracker for my order and found nothing was happening. I contacted them by phone and was told they will look into the problem and call me back. After no contact I rang again to cancel my order and get a refund and was told they cant do that. Then asked to speak with a supervisor and again was told they will call me back