Brand House Direct Avis 

I recently purchased a pair of ladies slippers from Brand House Direct and every aspect of the transaction was seamless!
The product quality, price and description were spot-on! Delivery time was fantastic during the pre-Xmas period.
I was most impressed.

Unfortunately the sizing was extremely incorrect, even though I checked on their website for size conversions. I understand this is due to the actual shoe brand, but still annoying.

When I went to return this item, it was not at all a "no hassles" experience, like Brand House Direct advertises.
I didn't get refunded the amount I paid for shipping (12.95) which I do understand, but is quite annoying.
I also had to pay an additional $15 to return the item to Brand House Direct.

It also took them multiple weeks to issue the refund, and even blamed me for not including a returns sheet - when I went through their returns process online and nowhere on their website or online returns process did they provide one or tell me to attach one.

Their returns page is not at all user friendly. I also never was notified that they had received my return application, or that they had received my package once I had sent it.

I had to email them asking them about it, which they never responded to.

I was honestly really concerned I would never get a refund, and they were just a scam site.

I ended up just buying the same shoes from an in-person retailer - and was able to buy two pairs of shoes for the same price that I spend here.

I ordered Midnight Colour Merrell Moccasins.
It clearly shows the colour as being a Midnight Blue colour not black.
But of course they sent me the Black ones arguing with me that Midnight is Black. It is not and even Merrell state the Black is Black.
I have a picture of their advertisement on the internet. Even in that you can see the difference between Black and the Midnight colour they say is Black.
This company has substituted my order for an in stock item and will not admit to their mistake. They are a unethical, mendacious and insouciant in their attitude. Do not deal with them.

the sandals are great, comfortable and stylish. The delivery was fast and all arrived in perfect conditions

Great products & prices, plus good service & communication.
Highly recommend.

Wish I’d gone elsewhere. They lie about statue of order , won’t answer phones at all and will not cancel order even prior to a dispatch note printed . Absolutely terrible customer service focus and you ask for a supervisor and no way they’ll put you through . One person won’t get a gift for Xmas because of their lies

Brilliants quick, easy and very convenient

I have more than happy with the shoes I have bought even the brands I do not know. Very supportive shoes keep up the good work

Although I am very happy with my purchase I am very disappointed with the time it took to ship. I have purchased many times from you and usually takes less than a week to ship but this time it was over 2 weeks

Great range of shoes to choose from. I live in the country and can’t access this range anywhere nearby. The website was easy to use, I was kept updated on delivery date and the shoes all arrived safely and were what I wanted.

The service was prompt, no problems with the web site, it was a great experience.

Ordered on 10th Dec. Now 17th Dec & tracking says still preparing for delivery. Sent an email the morning of 16th dec to ask when I can expect item to be sent. Evening of 17th Dec & still no reply. Terrible customer service & poor shipping times. Very disappointing

No problem with ordering or receiving.

Fast efficient service and delivery of shoes I bought online.

Ordering was easy, delivery was prompt and the product was exactly what I wanted. Excellent

Always arrive within 4 to 5 days of ordering

Easy website to use, bargain prices and fast shipping!

I found the site, looked up Skechers shoes, as I had bought some 2 years ago. I paid $185.00 in a shoe shop, much to my amazement, but I was going on a trip which included a lot of walking, so I wanted something comfortable and good for my feet. I now, some 3 years later am going on another trip with walking a big part of the trip. Brand House direct came up on my i pad and I click on to take a look. Was I surprised they had Skechers shoes at 1/3 of the price I paid previously.I ordered them and they came promptly and fit beautifully. I will be buying another pair as my trip isn’t till November 2026 and I’m already wearing them and will probably need a back up pair for the trip. Thank you Brand House Direct.

I received a pair of sandals for $38.99 plus delivery.
I could not believe the sandals that were sent to me. Flexy cheap rubber. Front folded in and I tripped..i tried them for 1 day...could not be bothered sending back..chucked in bin! I have bought better shoes at kmart for $10...never again

Great website to visit and purchase from, lots of choice at reasonable prices, easy to navigate, orders arrive in perfect condition and on time, great customer service