Bravissimo Avis 822

I had ordered some brass which I needed to return and wanted replacement sooner than their usual time frame. Called and spoke to Emma who went over and above to help me with just that and also suggested other bras. I spent more than anticipated but that's because of Emma and not being pushy and helping without rushing me. Emma is a gem and deserves recognition. Thanks

To say that Jasmine from the Solihull branch was amazing and helpful is an understatement so thank you Jasmine not to mention the other members of staff who I dealt with today so thank you Solihull and to be honest they've always been like that every time I've shopped there!

I ordered two bras and one knicker back in November. I was told there was a delay with the knicker's and had to wait until mid-Jan for when their stock comes in. I had to chase this last week as there has been no communication since November. I was told that unf it will now be end of January. I said ok, I will wait. I have just received an email this morning telling me I have to wait to end of Feb. This is a bit of a joke. Having to wait nrly 3 months for knickers is not great (they are part of a set). If you aren't stocking them (at that current time) - then don't advertise them or make sure the customer doesn't have to wait 3 months :( ... not happy

Myself and 3 friends visited your Oxford store on Saturday and we all just want to say what a fantastic experience we all had.
I have been shopping with you for nearly 20 years now but my friends were new to the bravissimo experience.
Firstly I want to thank Laura the manager for calling customer service to try and sort the history on my account out and to Ciara for finding a work around.
Then to our fantastic fitters Chanelle, Tami, Urshla and Vicky. They were so accommodating and nothing was too much trouble for them.
Also the rest of the staff (sorry didn't get all their names)
Oxford team you rock thank you so much.

Great experience, I was wearing the wrong size. The consultant listened to exactly what I wanted and now I look better in clothes. Thank you Brighton Bravissimo, you are the best!

The worst experience ever. When i questioned about the band being ruffelled I was told that it would rectify itself as it was the material. I was left in the changing room with a load of bras struggling. What a day wasted and no bras.

Excellent service from the lovely Erin at the Leeds branch.. my sister and I visited the store for a bra fitting seeing that we hadn’t been measured for years. What a lovely experience, we were made very welcome by the lady (sorry don’t know your name) on the shop floor then made our way downstairs ..
we were seen to straight away and the service we received was professional, friendly and respectful. The bras are of good quality (even though a little expensive) and are made well. Good choice of styles and colours but like my old dad used to say you buy cheap you get cheap! So well worth investing in a decent bra that fits well .

I made an appointment for my daughter and I at the Covent Garden branch on 27th December in the morning. She is a reluctant shopper for bras but needs must etc! We had an appointment with Daisy who was utterly marvellous and put my daughter at ease. Daisy recognised her reluctance and helped her find the styles that suited her size and shape, and was particularly good with understanding where she felt less than her best. I was also fitted by Daisy at the same time, and nothing was too much trouble for her. We came out with five bras and I am so pleased to say that my daughter is wearing them as opposed to the 'trendy' social media brands etc that did her no favours at all! Massive thank you to Daisy and we look forward to coming back in a couple of months time for more.

Delivery fine
I've not even had the bra a week and the clasp is broken.
Badly made.

Also had one before this and the wire came through but thought it was jus bad luck.

Think I'll just buy from elsewhere now as it's obviously not a one off.

Don't know who's making them now but their no good.

Very disappointed. I bought a bra 10 months ago and the underwiring has already come through on one side. When I took it back to the store I was refused a refund as the assistant said the guarantee period was only 1 month! Only a month - whoever had anything go wrong with a bra within one month? Needless to say I haven't worn it every day as I have a number of other bras. I have been a loyal customer for several years, but now I will shop elsewhere.

Visited Milton Keynes for some late night Xmas shopping on 13th Dec, was going to pop in the store to look for some PJ's for my mum looked in and no customers in there and noticed a lady at the till with her hand resting on her face looking so bored so it put me off going in there to be honest. I admit this was about 7pm and probably wanted to go home but it wasn't very inviting.

Yesterday I went into the store to have a look and was greeted by staff wearing jeans, my son informed me this is the way shops are going now but I struggled to work out who was working in there and who were customers.

Shame as it's a nice shop with lovely items, just would like a bit more Bravissimo.

I've been shopping with them for years. Incredible in-person customer service, perfectly fitting bras and great quality, and great phone support as well.

Visited the Edinburgh branch again for new bras. As always was greeted by a warm friendly member of staff. Had a fitting with Yasmin who was delightful. Very professional and helpful. Came out with 3 new bras and a swimsuit all with her help and guidance. Cannot recommend this shop enough for their lovely approach to good service. Did not feel rushed at all. Very pleasurable experience.

My new T Shirt bra is my go to bra now. It’s amazingly comfortable and fits and supports so well.
I can’t believe this is my first bravissimo.
💯 recommend

Had a fitting in the Cambridge store yesterday by Akshica. She was brilliant, very courteous and professional with good product knowledge. Thank you.

We visited the MK store today and was served by Shona. She was absolutely brilliant. Made my daughter feel at ease and really acknowledged what she wanted. Bravo to Shona! ☺️

Not my personal experience but more from my wife. Visited the Solihull branch a few weeks back and was served by a lovely young lady called Steph. She was so kind, thoughtful and considerate, my wife left with such a huge smile on her face, which meant I got a cracking meal cooked for me later on. Whatever you did Steph, please repeat I've not seen my wife that happy from a shopping experience in ages. I would highly recommend anyone visiting to seek out Steph, you won't be disappointed by her service.

Laura really helpful and friendly. Brilliant advice and fitting. Lauren on the desk absolutely lovely too and ordered items that they didn't have in shop to be delivered free of charge to.our home. Arrived 2 days later. Great service. Highly recommend

I have been shopping, mail order, with Bravissimo since their very first brochure! They have come a long way since then.
There are so many pretty bras in my size that I am spoilt for choice. Most of the various styles fit and suit me and I am rarely disappointed.
The customer service is excellent. Always polite and friendly.
It has been a pleasure to shop with Bravissimo through the years and I would highly recommend them to anyone with a fuller bust.

Outstanding professional service. I attended the Bath Branch and they managed to get me an appointment almost immediately. Katherine was amazing and very knowledgeable regarding measuring and styles. The other members of staff was very polite and welcoming. Thank you all for a wonderful experience, as this is something I was anxious about attending.