Brayleys Cars - Brayley Dacia Milton Keynes Avis 

Friendly staff, kept me informed of progress. Work completed ahead of time.

Reminder sent couple of days before hand plus courtesy call day before. Reception staff were friendly and informative.
Car service completed within timescale and returned freshly cleaned.

Great dealership
No pushing knowledgeable and all round great experience.

Have a lease car from Brayleys, now unable to charge the car at home, message comes up AC charge impossible. Enquired at Brayleys to be told the car could not have a diagnostic until the 13th July.Came home tried phoning to check this was right to be told no the the first appointment 29th July, in 8 weeks time. Emily did apologise, but what a shame she has to apologise for the company she works for.

Booked in for a service whilst we waited. I forget the service bookin desk lady's name, but she made sure she had the correct contact number and explained how long it would take. We went out for a bit then waited inside. Comfortable seating area and banging hot chocolate. The lady popped over a couple of times to keep us updated.

Really poor/non existent service.

Sent an inquiry through their app regarding a car at Milton Keynes Renault I was interested in buying but received no response. I subsequently called them and the person I spoke to was completely useless (and that's me being quite kind).

I explained in my inquiry and on the call that I live quite a distance away and wanted to know how much it would cost to deliver the car, the response I got 'we don't deliver that far but if you come to the dealership you can collect it from there'. I responded by saying that the website says they can deliver, the response 'it'll probably cost you about 8 or 9 hundred quid, but if you get the train we can pick you up at the station and I'll make sure the car has a full tank of fuel so you can drive it away'. I explain again, I'm approx 450 miles/8 hours away, the response 'a tank of fuel will get you home'.

I then ask where theur furthest North dealership is and can it be sent there and I can collect? The response 'we don't have anything in the North, the furthest North we have is just outside London'. I then tell him I know they have nothing in Scotland but according to Google they have quite a few branches around the Manchester area. The response 'are you looking up Brayley's? Oh yeah so we do, but I don't think we could send it there'. I ask if he can check with someone as he didn't seem sure, the response 'yeah, yeah, I'll go and do that now and give you a call straight back'.... I'm STILL waiting.

It might not be a big purchase to them but it is for my son so sadly I'll now be looking elsewhere. If they can't even get that bit right how on earth can they be trusted.

Very, very disappointed

Friendly professional staff at reception given a rough time of completion.
Given comprehensive paperwork explaining what was done and what wasn’t done on completion of the service.
Bit disappointed with the clean the driver side was done including the door sills, the passenger side rear door sill wasn’t done.
I did you have a bit of an issue with the maintenance agreement the start date requested was incorrect on the paperwork . It’s now been rectified by EMaC I was disappointed I didn’t get a call back as requested on that matter from your service team.

Took our Dacia in for its first annual service. Easy to book in and arrange a courtesy car for the day. Service completed (with a couple of extras offered and accepted) within the day.

Parts supervisor Craig Penniston, Jack Patterson, Kai White an and Fiona thank you for a top service and helping me get the oil for my semi-automatic Renault Clio 100% happy

Booking in was quick.

Server was friendly .

Was let down when collecting car. I was waiting to leave for about 30mins. This was due to a car being parked and locked in front of my car. Turned out that the valet team had left vehicle there ready to clean the following morning.. but they had all gone home. Leaving locked car unable to be moved. They had secured the vehicle locking keys in their office area. No one left on site had a key to enable the car to be unlocked and moved to enable me to leave. Eventually and by some miracle someone found the key to secure key box and eventually I was able to leave. Was not very happy as had a journey home, now, in the middle of rush hour. That took me twice as long. To get home.

Great service and always helpful

Helpful respectful considerate. Spent time to explain everything to me.

Super profesional, quick and easy

Service was undertaken smoothly and with no problems at the pre agreed set price arranged when booking. Very happy with the car and all the services we have received from Brayleys, both pre and post purchase of the vehicle.

Excellent service all round but especially from my personal salesman Tony Johnson who looked after me brilliantly and I can’t recommend him enough.

Very helpful dealership and the sales executive who went out of his way to make things go smoothly.
Thank you Tony. would recommend this dealership to anyone looking for a new or second hand car.

Friendly, efficient, very nice reception and hospitality.
Good communication.

Called James Winfield at Mazda MK reference a preregistered CX30 they had for sale with a few questions, James confirmed by actually going to the vehicle to check some options I was questioning and called me straight back.
A test-drive was arranged in an equivalent vehicle and after we had agreed a trade in and the preregistered price was agreed we continued with the purchase.
James kept us in the loop throughout the sale and we collected out 71 miles preregister CX30 Takumi the following week.
Brilliant buying experience from James and a friendly no pressure environment by the complete Brayley Mazda team.

Avoid This Dealership
Avoid This Dealership – Unprofessional and Rude Staff

I had a highly disappointing experience with this dealership. I have been waiting for two days and made six calls today, only to be placed on hold for 25 minutes and given different excuses each time. When I finally confronted them about the conflicting information, the manager, Chris Lawson, was rude and outright refused to proceed with the sale.

The staff members—Saeed, James, and Cherisa—were equally unhelpful and unprofessional in handling my queries. Instead of providing clear and honest communication, they kept changing their stories. This level of customer service is completely unacceptable.

If you are considering buying a car from them, I strongly advise looking elsewhere. Their lack of professionalism and poor customer service make the buying process unnecessarily frustrating.

This is Brayley Mazda Milton Keynes: They just can't or won't diagnose anything remotely technical. I had a turbo issue with intermittent loss of power. First they said I needed a new turbo costing over 3.5K. I mentioned they had already replaced the turbo 3 years before (probably not even necessary), Then they basically came up with a list of excuses like the car has carbon build up, needs a complete engine overhaul so it would be best if I sold it to We Buy Any Car next door for an abysmal price. They seem to gave some deal going on with this company, which is highly suspect - collusion!

So I took the car to Grays Vehicle Repairs and told them what Mazda had said. This unfortunately mislead them and they provided a reconditioned turbo, which failed to solve the issue. I did some research myself and mentioned to them to check a number of sensors...it was actually the exhaust pressure sensor playing up. They kindly fixed this free of charge and car has run beautifully for 9 months now. This is not rocket science. The fault code said turbo pressure issue so the turbo of the sensor is the obvious place to start. Considering the cost of the turbo and the fact it was not very old then the sensor should have been checked when the issue arose (which was quite often). I will never take any car to Mazda again for anything. They are really expansive, incompetent and possibly corrupt and have cost me well over 5K in needless repairs. They also charge £150 for a diagnostic fee, which just adds insult to injury. What's more this is the second major such problem I have had with them, where they also said it was beyond repair and I should sell it to We Buy Any Car - a company they are obviously working with. I even questioned this relationship with the staff at Mazda and they just said We Buy Any Car usually give a great deal - complete rubbish as I was offered £1.7K for a car with market value well over 5K, had the issue been fixed properly.