Brayleys Cars - Brayley Honda Orpington Avis 

Good customer service, in particular Colin Holloway in the vehicle service department spotted an in house error on my service plan that he immediately rectified. The result of which I will be receiving a sizeable refund.
All aspects of service and minor additional work all completed to a high standard.

Booked in for service waited couple of hours had coffee looked at used collected car couldn’t be better

Very knowledgeable salesman. Organised a test drive very quickly. Went through my various options for the car. I am very happy with the outcome. Thank you George Ascott.

They changed the front wipers. Apparently nothing else was needed for a whole days service. No free complimentary clean at all.

Good customer service from the service team. I met Debbie regarding a Warranty, she demonstrated a good understanding of the warranty. She was a very pleasant lady, very polite throughout my engagement with her. Well done.

Buying a car at our age is a big move ,the guidance we received in making a decision from Sales exec Tom Bolton was important to us and was very professional .
His manager Simon and other members of staff at the Branch also helped us at various stages of our purchase.

Very well organised. Good customer service. Video report on service as it is being completed. Shame they don’t valet your car anymore.

Booked in for first MOT and service. I booked early to ensure I got a 'wait for' appointment. All went smoothly. Good check-in and contact (whilst I shopped!). Who knew they even send you a quick video too these days!

Found the whole experience, efficient and respectful. Was given a full report on what was inspected and what work was carried out. And given the heads up on some work that will be required in the future.

I ended up at Brayleys after my local Honda dealer in Croydon (who I'd used for decades) disappeared overnight. Nothing local so headed off to St Mary Cray (where I thought?) and Brayleys have been great. Nearby fast train links into Bromley/London or out to Sevenoaks and efficient, friendly service.

Easy booking in. Polite helpful staff

The details of the service were explained thoroughly. The team were very courteous and friendly

Car service and mot completed quickly and at a good price. The team were friendly and kept me informed of any work needed and quoted before completion. Thank you

My car was booked in for an MOT & replacement of a corroded, metal coolant pipe that was found during a service in December 2025.
The work was carried out out quickly & efficiently while I waited.
My only negative comment is that when the repair was booked in, in January I was advised someone would get back to me with the cost of the repair. They didn’t. I spoke to someone two weeks before the appointment & was advised again that I would be contacted. It didn’t happen.

I was asked to give a 5 star review which speaks for itself!
I dropped my car off at 8am as requested for a service and MOT. Disappointingly my car was not ready to pick up until nearly 5pm. On checking the car in I agreed to additionally have the fuel system flushed out and the air con re-pressurised. The former was carried out but it looks like the air con was not touched (I was not charged for it). Also, with previous services the car had been washed. This time it wasn't - when I mentioned this I was told that this was for environmental reasons and that instead of washing a car they now planted a tree (apparently I should have been told about this!). I wonder (cynically) where my tree is planted.

Great service from Brayleys as usual. I've had several vehicles over past 20yrs. Loving the relaxing drive of new hybrid Civic. (Bit of a shock considering previous car was a Type R!)

Service, recall work, and MOT completed very efficiently. Kept me informed as to progress- very pleasant experience.

Hard to quantify. Initially the experience was good. There are some major areas where Brayleys need to be more open and expansive about additional costs that are included within the transaction price. The Branch Manager and I discussed this today, so hopefully those concerns will be addressed