Brayleys Cars - Brayley Honda Orpington Avis 

607
•
TrustScore 4.5 sur 5

4,6

Cray Avenue 222, BR5 3PW Orpington, England, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The booking process was very easy and the options available to me were explained clearly. I was advised of everything that was checked on my car and any issues that would require attention now and als... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

No video health check (informed on new server & would receive later), never did, also part of the service agreement. No time estimate given when told there would be when booking. When booking link wen... Voir plus

Noté 5 sur 5 étoiles

Rumen Aleksandrov was a pleasure to deal with. From the start he listened to what I wanted but wasn’t pushy to secure a sale. He was knowledge, took the time to show me how things worked and was thor... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Really helpful and communicative people made the whole thing run smoothly. Had a call from the dealership after making the booking to confirm the details and run through past service history to ident... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Concessionnaire automobile
  2. aussi dans
  3. Atelier de réparation automobile
  4. Magasin de pièces auto d'occasion
  5. Vendeur de voitures d'occasion

Écrit par l'entreprise

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Coordonnées de contact

  • Cray Avenue 222, BR5 3PW, Orpington, England, Royaume-Uni

  • 0208 303 6363

4,6

Excellent

TrustScore 4.5 sur 5

607 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 27 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,6

Tous les avis

(607)

3 442 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very efficient service and also very…

Very efficient service and also very helpful in answering queries

3 septembre 2025
Avis spontané
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Réponse de Brayleys Cars - Brayley Honda Orpington

Hi Julie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Noté 5 sur 5 étoiles

Top Service

Quick, efficient and convenient.

2 septembre 2025
Avis spontané
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Réponse de Brayleys Cars - Brayley Honda Orpington

Hi David, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Noté 5 sur 5 étoiles

Excellent service

Excellent service. Friendly and helpful staff and brilliant showroom.

1 septembre 2025
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Réponse de Brayleys Cars - Brayley Honda Orpington

Hi Sylvis, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Noté 5 sur 5 étoiles

A good experience buying a great car.

A good experience buying my first new (to me) car in quite a few years. I had picked out the car - a Honda Jazz Crosstar - on Brayley’s website and was able to arrange a test drive that same day.
The salesman (George) was very knowledgeable about the car and I didn’t feel any pressure to buy. The car was lovely and a sale was very professionally processed.

11 août 2025
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Réponse de Brayleys Cars - Brayley Honda Orpington

Hi Marty, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Noté 5 sur 5 étoiles

Really helpful staff kept me updated…

Really helpful staff kept me updated about my car would recommend
Thank you

19 août 2025
Avis spontané
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Réponse de Brayleys Cars - Brayley Honda Orpington

Hi Lisa, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Noté 5 sur 5 étoiles

Always very helpful and friendly.

14 août 2025
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Réponse de Brayleys Cars - Brayley Honda Orpington

Hi Julia, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Noté 5 sur 5 étoiles

Great experience very helpful team

Great frequent updates
Helpful and polite
Great team 👏🏻

11 août 2025
Avis spontané
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Réponse de Brayleys Cars - Brayley Honda Orpington

Hi Mr Thompson, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Noté 5 sur 5 étoiles

I have found the assistance at the Brayleys Honda Orpington dealership too quality

I have found the assistance at the Brayleys Honda dealership in Orpington very helpful and explained everything that have done during the car service.

12 août 2025
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Réponse de Brayleys Cars - Brayley Honda Orpington

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Noté 3 sur 5 étoiles

Ongoing problematic HONDA CRV.

My problematic Honda Crv which had been a nightmare for 8 months, and made my life a living hell was finally fixed, or so I thought.
Now I have a jerking in the automatic gearbox at around 22 miles per hour when changing gears up and down.
Over a six week period this gradually got worse to such an extent that it resulted in all passengers jerking in their seats every time I drove the car, and asking me what's going on. I took the car in for service
on the 7th August 2025 and while test driving the jerking had disappeared. However, later in the day while driving the jerking returned again.
WHY HAS MY HONDA CRV IDTEC BECOME SO UNRELIABLE AND PROBLEMATIC.
I THOUGHT THE HONDA BRAND WAS SOMETHING ONE COULD TRUST FOR QUALITY AND RELIABILITY.........BUT THAT IS NOT MY EXPERIENCE.

7 août 2025
Avis spontané
Noté 4 sur 5 étoiles

I had some concerns about some issues…

I had some concerns about some issues on my car, I rang the service number to book an appt which wasn't very successful. I then rang the dealership direct and spoke to Thomas. Following this conversation he had one of the issues sorted immediately and processed a follow up on the remainder.
I then had a call from Debbie with an appt booked. The car was then booked in by Emma. They had my car less than half a day with issues completed except one, with my agreement to follow up.
A very professional polite service which restored my trust in the dealership and Honda. Well done.

5 août 2025
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Réponse de Brayleys Cars - Brayley Honda Orpington

Hi Paul, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Noté 5 sur 5 étoiles

Experience at Brayleys Cars

I was greeted by Emma when I went to the service desk and she explained what the service people were going to do and also informed me that they would deal with the 2 recalls. When i picked up the car Emma was there to check that all was OK and handed me my keys

6 août 2025
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Réponse de Brayleys Cars - Brayley Honda Orpington

Hi Homiar, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Noté 5 sur 5 étoiles

Always a good service and staff are…

Always a good service and staff are helpful and cheery

4 août 2025
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Réponse de Brayleys Cars - Brayley Honda Orpington

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Noté 5 sur 5 étoiles

Service and MOT

Car was in for its third service and MOT. Excellent customer service, clear communication and a detailed report on the completion of the work. Would highly recommend Brayleys as a Honda dealer.

21 juillet 2025
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Réponse de Brayleys Cars - Brayley Honda Orpington

Hi Chris, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Noté 5 sur 5 étoiles

Good service overall

Polite staff, nice welcome. Helpful video review and report. Quick handover.

28 juillet 2025
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Réponse de Brayleys Cars - Brayley Honda Orpington

Hi Malcolm, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Noté 5 sur 5 étoiles

Always very helpful

Always very helpful and excellent customer service.

28 juillet 2025
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Réponse de Brayleys Cars - Brayley Honda Orpington

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Noté 5 sur 5 étoiles

Very efficient main dealership

Receptionist was very knowledgeable on my car's history and on technical matters not specifically related to my car. The car service was completed within the time specified at time of booking. The showroom and servicing unit were neat and tidy.

24 juillet 2025
Avis spontané
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Réponse de Brayleys Cars - Brayley Honda Orpington

Hi Duncan, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Noté 5 sur 5 étoiles

The service was was as usual carried out satisfactorily

The service was,as usual,carried out very well plus a few small extras.
The two people working at the service desks, Muhammad and Emma were very knowledgeable and helpful.

I asked in addition to check an occasional slight clunking noise which I thought might be the rear differential. This was carried out and diagnosed as the rear wheels prop shaft.
We agreed that it was intermittent and not a problem at the moment but if it becomes a continuous sound I should bring the car back and discuss the options.

25 juillet 2025
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Réponse de Brayleys Cars - Brayley Honda Orpington

Hi Stephan, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Noté 5 sur 5 étoiles

Excellent experience

Excellent experience. Very friendly staff. Took my car in for a service and they complementary cleaned the car.

24 juillet 2025
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Réponse de Brayleys Cars - Brayley Honda Orpington

Hi Jim, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Noté 5 sur 5 étoiles

Excellent service

Excellent service, would recommend for Honda servicing.

22 juillet 2025
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Réponse de Brayleys Cars - Brayley Honda Orpington

Hi Alan, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Noté 5 sur 5 étoiles

Always quick and easy.

Always quick and easy. We drop the car off and we are informed about what is going to happen. At a later stage we are contacted to discuss any additional work and cost required. On collection the car has been cleaned inside and out. A video is sent to show us what has been done.

15 juillet 2025
Avis spontané
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Réponse de Brayleys Cars - Brayley Honda Orpington

Hi Andrew, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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