Brayleys Cars - Brayley Honda Ruislip Avis 

Was easy to book the car for service
The young lady at the service desk was very polite and helpful. I left the car for the annual service and first MOT. Within half an hour i received a detailed inspection report on my mobile. The technician took me through the MOT inspection live via the mobile phone , A report was also issued of the recommendations . Excellent service.

The process of booking in the car was simple as was dropping off the car and as far as I’m aware the service was carried out to high standard. However, upon booking in my car, I was informed that Brayleys will no longer carry out washing, polishing and hoovering Cars as part of their service. This I find to be very poor.! I failed to understand how this can be of benefits to the dealership and only serves To penalise their loyal clients who bring their business to them on a regular basis. I think it shows poor judgement on behalf of the dealership to no longer cover this part of the Service to its clients.. you spend a large amount on a car, you then have a service plan and you award your custom to the dealership but they no longer offer a cleaning service as a gesture of goodwill or a good customer service to their clients. It is always been one of the best parts of the Service that you receive from a Honda dealership because it means that once you drive away after your service you have the feeling that your car is brand-new again and it means that you have that new car sensation all over again. It therefore makes no sense to me why they don’t offer this small valet service to their loyal clients any longer. To some people this will seem like a small issue, but too many I hope they will vote with their feet and find a non Brayleys dealership to Service their car going forward. I am told that the decision comes from above rather than at a local level and it is therefore for Jose Blanco and Dave Carter to answer why they value the loyalty of their customers so poorly. As Paul Brayley still gives his name to the chain of dealerships maybe he too should hold his head in shame along with Jose and Dave that they have withdrawn the service in such a punitive way. We spend a lot of money on our cars and on having them serviced so to know that it has been cared for by being cleaned and returned to a brand-new car feel means a lot to ask the owners. In light of this change I’m afraid I will have to consider my options going forward and that is why for the first time ever I’ve not been able to score the service I’ve received from this Honda dealership less than a five star. This is not a reflection on the Staff at the dealership, but rather the higher up Staff who I have mentioned already.

Friendly staff. Everything explained. Video of under car. Additional tasks done at same time. Comfortable chair. Good coffee (No tea!).

The customer service agents at the counter were all very helpful and informative. The only negative is that all the paperwork is in my husbands name when it should be in my name. They couldnt do this on the counter and have to send direct to Honda. Still waiting for confirmation that this has been done

Team were expecting, efficient and kept me informed.

Very good customer service at the front desk (Maria)
Good communication before the appointment & video from the service team

I needed to have my battery in my Jazz replaced and I have given 4 stars as it was difficult to speak to anyone at Honda to request a booking slot. The following morning I did get a call back & was able to arrange to leave it at Ruislip the day after which I did. The young lady on the service desk was very pleasant & rang-me after lunch to say it was ready. Thank you for prompt service & would have given 5 stars if I could have got through on phone in first place. Maybe the telephone service could be improved.

Great Service and a wonderful receptionist

The young lady on reception was very good, friendly & professional I think her name was Amy

A routine service and MOT was very easy with the help of the reception staff. An email with all the recommendations and followed up with a call from the service dept made the process very simple.

Honda checked my car in efficiently, contacted me directly if thete were any queries about my service & completed service & MOT before scheduled time.

Excellent service in all respects

Great service keep you informed of what is going on on the staff are all very helpful

Everything was straightforward and completed in a timely fashion. I'm now sorted, following my successful MOT, for another year's motoring. Thanks to the Brayley Honda Team at South Ruislip.

Helpful polite staff do everything to make the service process run smoothly to suit the customer

The pick-up was poorly handled, which was quite frustrating. Also, the cost of additional work/parts is excessive.

Looked ok until I tried to start it the next day, for a funeral. Couldn’t open the boot wouldn’t start. So phoned for help, no help, no advice given can’t speak to anyone told just phone AA they will pick the car up and bring it to us. AA said no must have a mechanic first. Missed the funeral waiting for mechanic. Turned out the battery was drained when the software update was done. Tried to phone Brayleys nobody would answer couldn’t leave a message as the message box was full. No option to speak to anyone. They never called back about a loan car. Rubbish

Angela the Honda salesperson from Honda South Ruislip was absolutely amazing from start to finish, she found use the perfect car.

The guys at Brayley Hemel had in depth knowledge, were polite & very helpful making a major purchase enjoyable.