Brayleys Cars - Brayley KIA Dunstable Avis 

First service feedback for my EV3. Excellent service experience throughout. Jordan worthy of note, 10 out of 10. A very happy customer.

Jordan was very helpful. Wait for service was started on time and completed with a quick wash despiter the weather.

5 stars tells it all. You can't improve on excellence

Appointment booked on time, welcomed and treated very well. Kept well informed by the receptionist. Showed video of the vehicle during service. Great work

Jordan and Fiona always give great service and excellent commnications. Always a pleasure having my car's annual service and MOT done at Brayley Dunstable.

Very good customer service. I was kept fully informed
throughout with work completed and on.time.

Reliable and on time with service people very nice and helpful

All staff were very polite and efficient. I always have a great experience when dealing with the Houghton Regis showroom from all staff whatever department they work in.

The service experience at Brayley Kia Dunstable was simple, efficient and reassuring. All costs were displayed upfront and video inspection was provided. Any questions or queries I had were answered accurately,. 10 out of 10

Great service as always. Kept up to date at each stage of my service. Thank you. You are a great team.

Polite and friendly staff, did a great job

Meet appointment and kept informed

Great customer service and communication as always from Jordan and Georgina. Nothing is too much trouble and they are very approachable with any query big or small.

In February 2026 I tried to confirm a planned service appointment online via smartphone but the tinyurl site failed to provide the promised copy of what was intended. A simple glitch, I thought, just telephone and ask for a copy. I was DISGUSTED to learn (from the sales department) that Kia Brayley Dunstable actually cannot be bothered to allocate ANY resources to answer phones calls to discuss car servicing and has not done so for some considerable time. How can owners trust that Brayley Dunstable will carry out any job competently? What else do they not bother doing properly?
*****
I am happy to update my "one star" review in February to "five" in April to add Brayles took my bad February experience review above very seriously and subsequently worked hard to change the extremely poor first impression and even improved the training of their sales department and telephone message.

If li wasn’t for the
Part s

First class service from Kia. I asked if I could have my car back by 16.00 it was ready by 11.30 all the staff are friendly. Only thing that I don’t like is paying £30 for a courtesy car but that’s irrelevant to the service received at the garage

I rang Brayley Kia Dunstable to book my car for repairs that were suggested to me during my last service in May 2024 . The booking was made very professionally and efficiently by Fiona Callum who had my paperwork ready for me to sign on arrival . I was able to add the change of the battery my key fob on the day without any problem . Later in the day I was rang and got feedback on the check carried out on my car . Very useful as my wipers needed changing.
On collecting my car , as I was asking how to use the key in case of battery failure Jordan Langley not only explained it but accompanied me to my car to make sure I knew how to do it , something I wouldn’t have been able to do without being shown .
At Brayley KIA Dunstable the staff genuinely care about their customers.
I have now moved to Bedford but will continue to come to Bradley Kia Dunstable for further services , MOTs and repairs if / when needed.

All went very smoothly thanks

I have bought m cars with them, have my vehicle services, repaired and MOT'd with them for years. They are just so good and reliable with everything. In fact, they are reason I buy Kia cars.

Great service as usual.
Super helpful and professional as always.