Excellent communication, helpful staff. Very friendly team. Particularly impressed with the health check video that was provided. Well done Bradley, Harpenden , keep up the high standards
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Salesman Maurice Albert found exactly what I was looking for, a low mileage 6 month old Kia Niro Aspire to trade in my 2020 Niro 4. Excellent service throughout.
L'entreprise a répondu
My 6 year old sportage needed parts replacing that compared to almost its entire second hand value. The service video provided didn't cover some of the advisory work that was listed. Can't work out... Voir plus
L'entreprise a répondu
Excellent service from the initial booking of my MOT and service to the service on the day. . Tom on reception was excellent and kept me updated during the day . The extra bonus was receiving the vide... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Atelier de réparation automobile
- Magasin de pièces auto d'occasion
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Coordonnées de contact
Luton Road, AL5 2UA, Harpenden, Royaume-Uni
- 01582 464100
4,8
Excellent
355 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 31 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Loved the health check
11 février 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Professional service from Jon and Brayleys Harpenden.
Jon was very professional, friendly and knowledgeable, and he ensured the whole process was fast and hassle free. I already know what car I wanted, and everything was sorted from start to finish in a couple of days. Very happy with my car, and the service I received from Jon and Brayley, and will definitely be recommending them to my friends and family.
2 février 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Ashley, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
First class and seamless
29 janvier 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Paddy, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Always a pleasure dealing with Brayley…
Always a pleasure dealing with Brayley Kia, always polite, courteous and helpful. Can’t recommend them highly enough
6 février 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Neil, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
All staff are polite and…
All staff are polite and attentive.Seems to be the Kia way.
23 janvier 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Jim, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Work needed at almost the value of the car
My 6 year old sportage needed parts replacing that compared to almost its entire second hand value. The service video provided didn't cover some of the advisory work that was listed.
Can't work out if it wasn't worth buying the car or Brayley were just too expensive for repairs. Getting a second opinion.
3 février 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Thank you for your review. We appreciate your feedback, which we will discuss with the site's management team.
Extremely helpful staff
Every single member of staff I met at Kia Brayley in Harpenden was extremely helpful and welcoming. The Service check in was quick and efficient, and on my return to collect my car everything was explained clearly. It's unfortunate that the repair which needs to be made isn't covered by my warranty, and it's not cheap, but the video to show the condition of the car, tyres and relevant engine components and explain what needs repairing and why was really helpful; all garages should do this! Really good outside car clean too, thank you.
28 janvier 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Alison, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
All work required set out very cle
All work required set out very clearly and seen on time. Additional work explained very clearly . Phone calls to keep me up to date . Thank you very much
28 janvier 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi David, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The staff were excellent when recently…
The staff were excellent when recently had my car serviced. The estimated times were accurate and good comms on options available for extras.
27 janvier 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Patrick, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Very good service
Very good service. Kept me informed while fixing my car. Would recommend
20 janvier 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Jennifer, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
The process took longer than expected…
The process took longer than expected as there was a last minute part which needed to be replaced. I was kept informed and everyone was friendly and efficient.
19 janvier 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Judith, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Excellent service
Excellent service. Their new video feature, in which they send you a visual of the car, tyre info, etc, is excellent.
19 janvier 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Matthew, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Fast and very profesional :)
15 janvier 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Piotr, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Kim, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
quick and on time
9 janvier 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Alan, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
First annual basic service since buying…
First annual basic service since buying a used KIA Niro Hybrid from Brayleys. The Service Team advised when the service was completed and ready for collection.
Pleased with the process and will continue to use Brayleys in the future.
8 janvier 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi David, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Highly recommend this company
Have used Brayley Harpenden for many years, for both buying and servicing vehicles. In all that time I’ve always felt confident Brayley’s offer competitive pricing and a friendly service.
My current vehicle has just been serviced by Brayley’s. I was kept fully informed of progress before, during and after the process. I highly recommend this company.
5 janvier 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Andy, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Sandy, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent service
23 décembre 2025
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Qamar, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Tracy, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.