Brick Lane Bikes Avis 

Superb costumer service from professional and friendly staff.
They have fixed my bike in no time and on top I got a freebie !

I just received my online order of what i thought to be a set of new tyres for my bike. It states on the website “tyres”, but i’ve only received one. This i can overlook whatever maybe i need to pay attention to whether it states “set”, yet the packaging this order came in is probably some of the worst i’ve ever seen. The box was probably 5/6 times bigger than the single tyre that was inside, and it was filled with what i assume is other boxes that were lying around. Worst still though is that these boxes contained names and addresses of other peoples orders! Not only a huge GDPR breach but a massive environmental waste for everybody involved. Why a single tyre couldn’t have been packaged in a bag i have no idea. Incredibly unprofessional guys i know times are hard but preserving the confidentiality of your customers names and addresses is a basic and legal requirement.

They are good staff. They offer freebies sometimes. Great location too.

Unpleasant experience - I chatted online with the store to see whether they were open during lockdown and they confirmed they were. I got down to the store and had to knock on the door. A terrifyingly rude man practically growled at me and ask what I was doing there. I confirmed that I had spoken to them and came to the store to buy a bike. He finally let me and again shouted at me to go straight outside to the yard. I was then shown on £450 bike that was suitable. At this point I just left because of the sheer discomfort of the whole situation. Appreciate that it is a difficult time but that type of customer service is actually appalling.

Sometimes they're kind and understanding, but some of the people who work there seem to be too high in the clouds to appear like decent people who are actually there to help. Great bikes, great gear, but sometimes the vibes are just not cool.

I ordered a fixie bike alongside several parts. The order was handled very quickly and recieved only days after.
However, unfortunately a saddle I ordered was damaged with a small hole during transit of my bike. I wrote the company about it alongside an image of the damage, who then an hour later replied that they would simply refund me the price of the saddle.

That is some amazing and fast customer service right there!

Great Customer service. An item was delivered damaged ( royal mail no doubt ) and I called up to complain and before I could start my rant they offered to send out a new item free of charge and next day delivery. WONDERFUL!!
If only all companies where as pleasant and helpful as this one.
KEEP UP THE GOOD WORK

I was looking for a fixed gear bike and found that buying directly from blb was a lot cheeper than going to a DK shop.
blb don't have a "real" online shop but i called them and placed an order for one of their "Ready to go builds" (track 3). Everything went smooth.

I got the bike after 7 or 10 days and the quality is superb!

Had started a bike project, where i needed hubs, made for roadbike, but constructed for disc brakes.
Not easy to find in Denmark ... some few american brands offer this configuration, but are not sold in europe as standard.
Finally I found the brand, I wanted to buy .... but the store, did not offer to have the product send to Denmark.
I wrote to the store, and they referred me to bricklanebikes
I took contact to bricklanebikes, told them what I wanted to buy.

Very polite service all way throughout ..... had the hub's in only 5 weeks.
One of the best online shopping experiences in my time !

I've bought a bike there 5 years ago and have only gotten class A service, when I've been in contact with them. They are good at communicating, deal in Harry Rowland wheels and have resonable prices. I'm happy.