Movcan Bike Avis 

MOVCAN V30 Pro Max — Broken warranty promises, $130 paid, silence for weeks
I bought a MOVCAN V30 Pro Max e-bike. After about 350 miles of normal riding on regular roads (potholes, speed bumps — nothing extreme), more than half the spokes on the rear wheel snapped, mostly on one side. I brought it to a licensed e-bike shop (Florida Ebikes, Sarasota FL) because the wheel was unsafe to ride.
Here's what "customer service" looked like from there:

June 24–July 2: I sent video of the damage, photos of the motor label, and a full description of how it happened. MOVCAN's rep ("Mia") repeatedly asked for the same documentation multiple times before ever addressing a fix.
Warranty deflection: Despite this clearly being a structural/manufacturing failure, MOVCAN refused to replace the wheel or motor under warranty, insisting "the motor itself is not faulty" and offering to just mail me 12 loose spokes for me to install myself — no acknowledgment that this was a warranty issue at all.
Pay-to-play "solution": When I pushed back, MOVCAN told me a replacement motor/wheel was only available if I personally paid $130 in shipping from their China warehouse — on a bike still presumably under warranty.
July 6: I paid the $130. MOVCAN confirmed the address change and said shipping would take ~15 days.
July 16–19: Three weeks past that promise, with zero proactive updates, I had to chase them down. Only after repeated follow-ups did they admit the motor was out of stock — something they never mentioned when they took my money — and that they had no restock date to offer.
Today: Still no bike, no wheel, no motor, no timeline. I'm now requesting a full refund for the bike.

Throughout this entire process — a month and counting — MOVCAN never once proactively updated me. Every update came only after I emailed asking why I'd heard nothing. I also independently heard from other V30 Pro Max owners experiencing the same spoke failure, which suggests this isn't an isolated defect.
Bottom line: If you're considering a MOVCAN e-bike, understand that "warranty" appears to mean the customer pays shipping costs to fix manufacturing defects, and "customer service" means silence until you complain loudly enough. I would not buy from this company again and can't recommend them.

I had perchased a replacement motor and it stopped working after three month… I received a 15 percent discount on the next motor. I feel I should have received a better discount after only four months of purchasing. Aside from that Movcan’s service and communication is good.

Got a bike for my son while it was on sale nearly two months before Christmas. We’re now in mid-July, and the bike is still doing great! Never had an issue. Assembling the bike was quite straightforward and not difficult at all. Getting the tires aligned with the inner tubes and inflating them slowly ensuring they’ve grabbed onto the wheel evenly on both sides was the most tedious part. Just took a little extra time. Would definitely recommend.

I purchased a Movcan V60 Pro from Amazon. Right out of the box, there were no printed instructions, and the online videos were generic and didn't match my specific model very well. We were eventually able to assemble it, and the bike performed well for about eight months.

After that, the controller failed and displayed an error code. I researched the issue, and a local bike shop confirmed the controller was defective. Since the bike was still within the one-year warranty, I contacted Movcan customer service for a replacement.

It took several days and multiple follow-up emails to receive a response. When they did reply, they claimed the controller had "shorted out"—one of the few issues they say is not covered under warranty—even though their conclusion was based only on a video showing the controller would not power on.

The most disappointing part was that they offered to send me a replacement controller only if I first left a positive review. I told them I was happy to leave an honest review if they honored their warranty, but I wasn't willing to post a favorable review in exchange for warranty coverage.

The bike itself is solid and enjoyable to ride. My concern is with the customer service and warranty process. If something goes wrong, don't expect the warranty experience to be straightforward.

I'm rating the Movcan Q20 folding ebike a 5 overall.

PRE PURCHASE: Before I purchased the Movcan Q20 I contacted Movcan with some questions. I received fairly prompt and honest answers - even one that could have prevented me from becoming a customer. The question was regarding whether the battery is UL certified. Several websites and videos indicated that the battery was UL certified. The Movcan rep informed me that it is not. However, the charger is UL certified and the battery has BMS software that keeps it from overheating. My research revealed that Movcan has been around for 5+ years so they aren't some scam company that will disappear before the order arrives. So, I ordered the bike and it arrived in great shape.

Delivery and assembly: As some have noted, the rear tire had come off the rim but holding it in place while slowly adding air solved that issue. The bike assembled without issue but I used a video instead of the paper instruction manual included in the bike. After I assembled the bike, I checked the preassembled parts for loose nuts and bolts. Only the seat bolt needed to be tightened. The bike did not ship with the spring seat post shown in many ads but it did include a tool kit, air pump, spare pair of brake pads, lock, and phone holder. Essentially - everything you need to get the bike ready to ride is in the box. You only need an outlet to charge the battery.

Using the bike: This is my first ebike but the Q20 performs as praised in videos. Mine maxed out at 30 MPH and so far the battery life seems to be headed toward the 40 mile estimated range. I'm 6'1" and about 230 lbs. Some said the bike is too small for my height but I was able to adjust it to a comfortable riding position. The display is readable in sunlight but it is also subject to glare at certain angles - as would be any display. The motor is plenty strong for a guy my size but does lack the low speed torque of a geared hub. That means it won't climb a steep hill from a standstill (steep in this case is a 15 foot elevation change in less than 50 feet). It navigated every slope I encountered on the road.

Conclusion: The Movcan customer support was good pre-purchase, the delivery was good and the bike arrived without damage, and the use - thus far - has lived up to the positive comments you've seen in the videos. I bought my Q20 on Amazon. I am not a bike tester and Movcan didn't give me anything to review this bike. I did a fair amount of research before buying and I know there are certainly more expensive alternatives out there. I paid about half what I would have paid for a similar Lectric or Heybike online and probably $200 -$300 less than similar lesser known brands of folding, fat tire ebikes that are scattered all over the internet. I even tried to buy one of the scam bikes that pop up for unreal low prices.

The build quality of the Q20 was better than I expected and I'm impressed with the features and ride. I'm going to leave out the "for the money" part of that comment because I don't have any experience with more expensive ebikes. Instead, I'll say that at this point I'm glad I didn't pay more for a "better" bike. This one has delivered all I needed.

Customer service on the phone was short and not real helpful. And the website says ships in 2 to 3 days. I understand it’s coming from China, but I got a whole bike in two weeks. I took a month to get a fork and a wheel.

I love my ebike from this company and they answer all of questions. Customer care is very good.

We bought the V60 last year and my son has put hundreds of miles on the bike to date. I made the decision to retrofit the bike with the hydraulic brakes, and the ordering and shipping were perfect. My son also wrecked one of the pedals, which I ordered as well. The pedals came in but were incorrect, so customer service worked with me to verify then immediately sent a new pair. They have been extremely responsive and I’m very happy with the bike and the service.

I have had Movcan v80 since July 2024. It is a great bike it got me to and from and I commute on a daily basis about 20 miles to and from work. I even carried my son in the back when he was younger as it still fit within the 330 lb weight capacity it was great until the motor went about 9 months after purchase so I stopped using it for a while. Then last month I went ahead and purchased a motor from Movcan to replace it and fix it. So Movcan ended up sending me a motor that is based off the 2026 model. So that Motors nine pin connector did not fit my 2024 Movcan V80 because I guess between the 2024 and 2026 v80 there was a manufacturing difference. So some things are bigger than what they were in 2024. Granted, some of the customer service personnel didn't really know how to address my concern and they just kept telling me just force the connection and I'm like, "it does not force connect, it needs a new connection!" and I sent them a video that showed my Movcan V80 and they happened to notice that my display was broken, so they went ahead and sent me a free new controller and a free display! Now with this new controller and display, Bam!! My bike works perfectly! It's back up and running!, and lo and behold with this new display, my bike has bluetooth compatibility!, which means now it can connect with the Movcan app and allows me to lock and unlock the display, to create a theft deterrent. Needless, to say Movcan customer service did not disappoint with making sure that my bike was road ready and giving me above and beyond assistance highly recommend any movcan bike!

We just got a Movcan V60 pro. The bike has been great so far. Great quality, rides nice, good acceleration. Per my 11 year old it could have more torque and do better going up steep grass hills but I weigh 175 lbs and it did just fine going up a steep pavement hill. Even though my son had those few complaints I’m giving 5 stars due to the quality of bike you get for the price and the speed of customer service resolution. The bike lock that they sent broke the first time we tried to use it and they promptly sent us a new one.

Although sometimes their may be a language barrier. This company and their staff do a good job.

They are so quick responsing and helps so much thank yall

They helped me solve the problem with my bike and said something I would have never thought of and saved me from buying a 400$ part!

I bought the Movcan V60 electric bike through Amazon. After a few months, the rear wheel got wobbly. I contacted customer support at Movcan. They were very helpful and offered to send a new wheel.

Initially frustrating as this was the only way to contact the company and there was a time delay. However, once this was sorted out the engineers and customer service was EXCELLENT. I was able to get the problem fixed and replacement parts and the bike is working now. I appreciate the international connections and service and expertise.

Good quality bike, i used it last winter and it did not disappoint me, i love it🫰

Customer service is very kind and always replied quickly providing a solution.

My daughter loves her Movcan V60 ebike! We bought some foot pegs but unfortunately they werent compatible with the V60. Emailed Customer Support and they responded the next day offering a full refund. Five stars for customer service!